--- description: Review of LiveHelpNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveHelpNow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [LiveHelpNow](/software/102419/livehelpnow-crm) # LiveHelpNow Canonical: https://www.softwareadvice.ie/software/102419/livehelpnow-crm Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/102419/livehelpnow-crm?page=2) > LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs. With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call. Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more\! You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media. You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite. Quick, easy installation. No setup fees or contract. Free training and 24/7 support. Trusted by over 8000 businesses worldwide. > > Verdict: Rated **4.6/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 72 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveHelpNow - **Location**: Hatboro, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$21.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Monthly Plan: Live Chat: $ 21.00\* Email-Ticket Management: $ 21.00\* Knowledge Base: $ 21.00\* Call Management: $ 9.00\* More than 3 products = 30% reduction = $ 50.40\* for all 4 modules \*Per agent - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Canned Responses - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management ## Integrations (28 total) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) ## Related Categories - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Digital Magazine Software](https://www.softwareadvice.ie/directory/4155/publishing-and-subscriptions/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Velaro](https://www.softwareadvice.ie/software/160198/velaro) — 3.9/5 (9 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Comm100](https://www.softwareadvice.ie/software/129616/comm100) — 4.7/5 (108 reviews) ## Reviews ### "Enhanced Customer Connection" — 5.0/5 > **Shawnia** | *7 June 2022* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support > > **Cons**: Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen. > > Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease ----- ### "It has been good, but i have recently noticed less down time with the program than before." — 5.0/5 > **david** | *18 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use > > **Cons**: Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS > > Use it to communicate to my customer via chat, help them with their orders, or questions. ----- ### "The best chat assistance program we've used so far" — 5.0/5 > **JASON** | *8 January 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program > > **Cons**: I have no complaints at this time, it hits everything we need at the price point we need. > > Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price ----- ### "Easy to customize to suit your needs\!" — 5.0/5 > **Verified Reviewer** | *24 September 2018* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent. > > **Cons**: We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex. > > More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude. ----- ### "User friendly and a good quality software" — 5.0/5 > **Verified Reviewer** | *14 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it. > > **Cons**: The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software. > > Well it makes my job easier especially the option to chat in different languages. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/102419/livehelpnow-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/102419/livehelpnow-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data