Voximplant Platform

5
Overall rating
Reviews

5
Overall rating
(4)
Reviews

About Voximplant Platform

Voximplant Platform is a full-featured cloud communications platform as a service that enables organizations in industries such as banking, retail, classifieds and logistics to create and deliver innovative customer communications using voice, video and text messages. Features include phone network connectivity in 58 countries, push notifications, predictive dialing, text-to-speech conversion, voicemail detection and call queueing within a low-touch serverless environment and no-code development options. The platform includes a variety of integration options for existing telephony systems, web, and mobile. Voximplant offers automated call distribution functionality which lets contact centers route incoming calls to suitable and available agents. Marketers can create outbound calling campaigns and conduct phone surveys to collect feedback from customers. Operators can also view caller profiles and record calls for further analysis and reporting. Voximplant offers integration with third-party customer relationship management (CRM) systems, helping agents access customer details from a centralized platform. The solution is offered on monthly subscriptions and usage basis. Support is provided via phone, documentation and online measures.
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Voximplant Platform pricing

Voximplant Platform does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Jorge
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2023

Excelente aplicación y servicio

Desde el arranque de la pandemia, nuestro servicio de telefonía tenía un resago tecnológico. Con Voximplant, hemos podido conectar nuestra herramienta colaborativa con la telefonía. Nos ayudaron a recuperar el servicio como lo conociamos y le dimos un plus.

Pros

La implementación de mi solución fue muy fácil, el equipo de soporte de Voximplant es muy atento y nos ayuda en llevar a cabo nuestras solicitudes, nos orienta para obtener el mejor rendimiento de la plataforma y podemos llevar nuestros requerimientos más alto de como lo habíamos pensado.

Cons

Con relación a otros proveedores, el servicio de soporte tiene un costo un poco alto (aunque vale la pena), me parece que pueden existir planes más económicos que puedan estar entre el plan free y el basic.

Alternatives Considered

and

Reasons for Choosing Voximplant Platform

Ya no se adaptaba a las necesidades de la empresa.

Reasons for Switching to Voximplant Platform

Pudimos diseñar la solución a nuestras necesidades actuales con la posibilidad de crecer en un futuro
Francisco
  • Industry: Market Research
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2023

Herramienta completa y amigable

Excelente! La mejor herramienta para hacer encuestas por teléfono.

Pros

La simplicidad y el manejo de la herramienta para hacer llamadas, y a la vez recabar la información en tiempo real. Sin lugar a duda la herramienta más amigable del mercado que he encontrado sin utilizar código.

Cons

Creo que falta mejorar la integración con WhastsApp y aumentar el potencial de mensajes SMS para poder hacer encuestas, mandar publicidad y otros usos que tienen herramientas como Twillio. El modelo ideal sería tener WhatsApp y SMS como landbot.io integrado a Voximplant kit.

Alternatives Considered

Reasons for Choosing Voximplant Platform

Porque es más amigable y no requiere codigo.

Reasons for Switching to Voximplant Platform

Porque es más amigable y precios muy competitivos
Paco
Paco
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/3/2023

Muy buena opción para implementar nuevas soluciones

estamos innovando en soluciones de atención a nuestros clientes

Pros

su versatilidad y facilidad de implementación, además de su servicio de soporte

Cons

creo que hay oportunidades de mejora en aumentar las funciones de la plataforma

Alternatives Considered

Reasons for Switching to Voximplant Platform

más cercanía y atención personalizada
Javier
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/2/2023

Gran herramienta para automatizar procesos de atención a clientes

El equipo asignado a mi cuenta ha sido excepcional, dando seguimiento puntual a los requerimientos y dudas en general.

Pros

La facilidad de implementación a través de nuestro APIEn solo unos días logramos tener una PoC convincente

Cons

Nada hasta el momento. Buscaría mejorar las opciones comerciales para pequeñas empresas

4 reviews

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