Salesforce Commerce Cloud

Pros

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Cons

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

Pros

Salesforce Commerce cloud is very essential to boost your shopping experience by providing next generation AI tools. It provides very interactive dashboard and sales channels so that we can easily scale up our product sales.

Cons

May be pricing can be lowered little bit so that it can become more affordable. Also their customer support team is bit slow so it will take some time to get the response.

Pros

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Pros

it gives me a detailed view of my claimants information and it's customizable to what i need

Cons

It locks up from time to time and is a bit finnicky with its integration with five9

Pros

It seems to really help improve the shopping experience for the user, biggest pro was that it made some payment processes and automation on websites much quicker for customers. It integrates nicely with the websites I’ve used it with. Overall a pretty reliable software.

Cons

A bit of a learning curve at the beginning, but there are plenty of tutorials to help new users out which is a plus.

Pros

Feature packed and a lot of customizability and flexibility.

Cons

Takes a bit of a learning curve to get used to navigating around and using it to full potential.

Pros

Sales for is a great platform for any business, it helps create workflows and automation in different departments of the business and allows you to manage your clients accordingly.

Cons

I think it can be pricey , if you require to purchase different addons depending on the need of your business but again if you have a large company the price is justified.

Pros

I really appreciated the user-friendly interface and the robust set of features that made managing our online store much easier. The integration capabilities with other Salesforce products are seamless, which enhances productivity.

Cons

The initial setup took some time. Additionally, the cost can be a bit high for smaller businesses.

Pros

It's got really good features about it..

Cons

Not much to dislike except the cost kinda.

Pros

Salesfore commerce cloud is an easy to use and interactive space that lets use easily manage clients and navigate through each of them with comfort.

Cons

The salesforce commerce cloud looks a bit outdated, it looks like it has not been updated in a long time, so making that different will be a game-changer!

Pros

Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management,

Cons

The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.

Pros

Salesforce Commerce Cloud is easy to navigate.

Cons

Salesforce Commerce Cloud could use a sleeker design.

Pros

Tracks sales Inventory extremely well, Keeps up with up to date information on Inventory

Cons

Too pricey, Requires a lot of set up to be implemented

Pros

The way it meets all the functionalities of RACI model and following up has made it easier with Clients/Customers. It also helps in finding all relevant information at one place

Cons

Well, it takes a bit more effort to get everyone aligned to start using it because of its vast features

Pros

Salesforce commerce cloud offers core capabilities: B2B Commerce, B2B2C Commerce, and B2C Commerce.

Cons

the one thing it lags is its not as fast as other platforms

Pros

It's great to have a tool to be able to communicate quickly with your entire customer database

Cons

Having to teach workers how to use a new work tool and have to integrate it with all programs

Pros

The interface is so user friendly and easy to navigate around - very useful for first time users.

Cons

Some features do take a little longer to navigate to, but that’s just something a little practise will make perfect!

Pros

Salesforce's platform is extremely visual friendly.

Cons

Not much, I guess maybe they could include more fields?

Pros

Almost everything.Very solid platform, easy to manage and it allows a very fast time to market when you need to open new markets.Full of great functionalities and features and easy integration with external services.

Cons

You definitely need a certified system integrator which could help you with integrations, developments and maintenance.You cannot manage it on your own.

Pros

offers advanced customization options that allow businesses to create unique e-commerce experiences for their customers

Cons

difficulties in customizing certain features due to technical limitations or additional costs

Pros

My company's website utilizes Salesforce to keep track of all visitors and clients. We've been able to better manage our workflow and keep track of all the responsibilities we've delegated to others thanks to it. Keeping track of our clients and consumers on the same platform where we do all our other businesses is also a big plus for us. Having fewer browser tabs or tabs open at the same time can save time when working from home. Salesforce is far more user-friendly and efficient than any other platform I've tried. I haven't had the same level of anxiety about keeping track of our inventory and orders as I used to.

Cons

People who work from home have had trouble with their internet connections because they need a fast one to get the most out of the software. As a result of unanticipated delays in reporting, our timelines have been disrupted. The single time this has occurred is extremely rare. To execute simple activities, there are too many functions. We commonly realize that a process is made more difficult by the presence of numerous features. (It's fair if my lack of technical knowledge is to blame for my desire for it to be a little less complicated).

Pros

Salesforce Commerce Cloud is a wonderful alternative if you require support with a complicated setting. Using social media to engage with customers may be highly advantageous to a business. Packages can also be split up into multiple locations on the platform. It's possible to buy almost anything on the internet with the help of the Salesforce Commerce Cloud. Everything you need is included, and it works smoothly with Salesforce CRM. Finally, it can be put to good use. Even though it's a little more expensive than other options, we think it's worth it.

Cons

It would be wonderful if they could merge seamlessly with a more user-friendly design. At first, it's hard to tell what's going on because of the variety of faces. When the time comes, everything will be better and easier to handle. As a sales and customer service tool, it's a challenge. With so many choices and so little direction, it may be overwhelming. You'll need a solid team of programmers to get the table, data, and system working for your business.

Pros

Both sales and marketing are using it for the entire sales process, from beginning to end. Among the many tools at our disposal are lead registrations, sales funnels, reports, and account management software. Assists you in keeping track of your leads and contacts and ensures that the correct individuals are assigned to the right accounts in their area or line of work. Marketing can see all the leads that originated from in-person events, whitepapers, and other sources this way.

Cons

It's not always going to fully engage with playbooks, though it should be expected to. The lack of additional tabs containing distinct general information is what bothers me the most, in the end. Everything in here that I don't utilize or integrate daily appears to be overcrowded.

Pros

It's latest store front reference architecture it became easy to go live on mobile and launch ecommerce portal specific to countries with changes in short apan of time.

Cons

Ecommerce portals built on top of commerce cloud were having little loading time at initial launch, once portal cached it is good to go.

Pros

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Alternatives Considered

Reasons for Choosing Salesforce Commerce Cloud

Switched From

Pros

If you want to increase engagement on a webpage this is the best tool for any online business
-It is easy to use and straightforward
-Great product roadmap
-Great for tracking activities by the prospects
-Outstanding customer support
-Great UX/UI
-Great for forecasting

Cons

-It all comes down to pricing (everything is customisable but comes with an additional price)
-Integration with third-party tools is not straightforward
-It is slower than competitors

Pros

Ease of use....analytics....helps keep track of business progress. Helps clarify who we should be focusing on and what sales pitches are working

Cons

Can be glitchy at times...would like to be able to customize further to my particular business. This is frustrating at time.

Pros

It is very fast and efficient software. We have been using it for many months now and I would like to share that the features it offers are wonderful. It is definitely the best one for your e-commerce business.

Cons

Sometimes, it hangs the system and we need to restart the system in order to make it work. Also, there are some compatibility issues with iOS devices.

Pros

Very useful for the management of orders.what I like most is the ease of integration with other available applications;the ease of use of the interface and also of several functionalities

Cons

I haven't found any complications with salesforce yet, it works fine for me

Pros

The simple way to attach files and save them for consultation makes this tool powerful to have control of all your work. The interaction with the team and with other areas is also a strength of this software which makes daily activities more agile.

Cons

Search engine, I think that this tool can be improved to get more affordable search returns.

Pros

I have worked with Salesforce Commerce Cloud for a couple of months to manager the orders and inventory. It is very well configured and working with it was very easy.

Cons

I believe that Shopify provides more features. So in case the Company you work in does not use Salesforce as a CRM, then Shopify seems to be a better choice for eCommerce

Pros

This platform is truly a complete and effective tool for E-Commerce. I like the most is the fact that you have almost everything integrated.

Cons

Well, the app is effective, somehow one can get easily lost in the system if not well instructed to use it.

Pros

very usefull program with a lot of features and options the best program to make easy your ecommerce

Cons

from home you might have problems with internet connection because want fast connection

Pros

It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools.

Cons

Sometimes you need to manually enter data that you probably will not need and it can be very time consuming.

Pros

Very flexible feature enriched software.

Cons

Very complex and can be very difficult to extend.

Pros

Have a training and certification through trailhead. Easy to use and share files among the organation in different teams.

Cons

It's good system used to build ones sales and marketing

Pros

O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas.

Cons

Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas.

Pros

Esta plataforma me parecio supremamente facil de utilizar, es intuitiva, su interfas grafica es muy amigable a la vista.

Cons

sinceramente cuando lo utilice no tuve inconveniente alguno con el.

Pros

Intuitivo atendeu minha demanda de forma pratica.

Cons

Não tenho nada a complementar sobre este assunto.

Pros

Salesforce Commerce Cloud es una plataforma de comercio electrónico de última generación que ofrece una serie de ventajas a los minoristas. Con una herramienta como esta, los minoristas pueden ahorrar tiempo, mejorar la eficiencia y ofrecer una experiencia de compra óptima a sus clientes. Además, la plataforma ofrece una completa personalización y una seguridad mejorada gracias a la creación de perfiles de usuario únicos para cada cliente. Esto significa que los minoristas pueden ofrecer ofertas y promociones especiales a los clientes según sus preferencias. Salesforce Commerce Cloud también ofrece una amplia variedad de herramientas y funciones para mejorar la experiencia de los usuarios, incluyendo la integración con redes sociales, chatbots, procesamiento de pagos seguros y análisis avanzados. Estas funcionalidades permiten a los minoristas comercializar de manera efectiva y obtener información valiosa para mejorar sus operaciones.

Cons

Salesforce Commerce Cloud puede ser costoso para implementar y mantener, requiere una gran cantidad de trabajo para personalizar la experiencia de compra de los clientes, puede ser un desafío para integrar con otros sistemas, y no ofrece una experiencia de compra consistente en todos los dispositivos. Además, los problemas de seguridad informática pueden ser una preocupación para algunos usuarios y no es fácil para los usuarios principiantes.

Pros

La piattaforma è sicuramente un drago, regge picchi di traffico davvero alti e ha funzionalità scalabili

Cons

Ogni nuova implementazione ha un costo elevato e ha necessità di uno sviluppo esterno