Cin7 Core

Pros

- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Cons

- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics.

Cons

Reporting Limitations and Interface Issues

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Read My review before committing to Cin7

Cons

Read My review before committing to Cin7

Pros

Once you understand how it works, it makes everything easier.

Cons

The integration is really hard to follow. There's a platform available to follow it, but you don't actually see anything on it or you you do, you don't really understand what you can do or not. I feel like there was no link between each task. I didn't like that the onboarding team do a lot instead of letting you do it so you get more familiar with all the process.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

There isnt really anything that I feel sticks out. I think its a little cumbersome and easy to get lost or forget to click on one of the tabs. Too much back and forth.

Cons

Not user frindly. Too much clicking to get where you want to be. Not able to modify sheets.

Pros

The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse.

Cons

The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going.

Pros

Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system.

Cons

The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Easy to understand and figure out when starting off.

Cons

Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped.

Pros

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup.

Cons

I wish it was more affordable for my small business like OrderHive was

Alternatives Considered

Reasons for Choosing Cin7 Core

Reasons for Switching to Cin7 Core

Pros

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Cons

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

Pros

I like the ability to import purchase orders via CSV.

Cons

We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.

Alternatives Considered

Reasons for Choosing Cin7 Core

Switched From

Reasons for Switching to Cin7 Core

Pros

Cin7 has most of the function that required to run a small or large business.

Cons

They will keep increasing the plan every year and all the function and service was same, and some maybe downgraded if you don't upgraded you plan.

Pros

the ability to be able to create , modify, and easily access all areas
customer setup has been seamless and very responsive with the implementer ([sensitive content hidden])

Cons

it is not capable of adding more mandatory fields to quotes but i understand that this is an inventory program not a quoting program

Pros

Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform.

Cons

By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades.

Pros

Support member [sensitive content hidden] was terrific when investigating errors that arose with POS and Cin7

Cons

Not good with POS ordering. Very basic use of POS with Cin7

Pros

Nothing. It's been a battle from start to finish.

Cons

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

Pros

Cin7 Core is intricate, but in time will prove to be a viable resource.

Cons

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Pros

The CS that has been received to date from [sensitive content hidden]

Cons

Some complexity around inventory control, that is due to novice users.

Pros

I liked how attentive there staff are to solving issues

Cons

Have not experienced any negative issues

Pros

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

Cons

maybe a better way to pull payments and pricing through shopify.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Dear is easy to use and it integrates well with Xero

Cons

"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s

Pros

Fantastic support from [sensitive content hidden] at dear support

Pros

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Cons

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Alternatives Considered

Pros

Great solution for a fraction of the price of enterprise software

Cons

would like to see more integrations but has the most important ones

Pros

Easy to use. Multiple functions for whole business. Excellent traceability functions. Easy to adjust it to suit your business.

Cons

Quite time consuming to upload all current stock to system at initial use

Pros

system is fine - works as it should......

Cons

Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness.

Pros

Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner.

If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.

Cons

Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users.

Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.

Pros

Cin7 is constantly improving the software.

Cons

They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features.

Pros

The integrations Cin7 provides are great and the breadth of its ability isvery good

Cons

The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits

Pros

Cin7 Core is feature rich and does inventory management very well. We also use it for stock control and order fulfilment.

Cons

For what's become a relatively large monthly investment, the support could be improved when we (rarely) need it. Even though we started small, each additional user, API and integration has quickly increased the total subscription price.

Pros

Тhere is nothing I like comparing it to the previous software we used

Cons

The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.

Pros

The level of detail you can achieve within the system.

Cons

My response would be unfair since we just activated the system today. However, I haven't experienced any particular part of the program that I would take issue with.

Pros

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Cons

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Easy to implement and get onboard training. [sensitive content hidden] answered all of our questions in a quick and timely manner.

Cons

Just getting our product catalog uploaded correctly seemed to take quite some time.

Pros

Order management however it is not as intuitive as you would like

Cons

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Pros

It's got a variety of possible option and integration.

Cons

Jack of all trades master of none.

Literally does not work well if you have a complex supply chain

Pros

Onboarding support with Himash has been fantastic.

Cons

some integrations with ship station and Quickbooks haven't been as smooth as I had hoped

Pros

Procurement and Stock keeping working great, Can have latest prices on hand

Cons

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Alternatives Considered

Reasons for Choosing Cin7 Core

Switched From

Reasons for Switching to Cin7 Core

Pros

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Cons

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Pros

Ease of Use
Integration with Shopify
Inventory Management

Cons

Everything works as it should. Haven't found a con yet.

Pros

Easy to learn the different modules and to teach others how.

Cons

When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory.

Pros

Very functional, lots of opportunities to manage different parts of business under one roof.

Cons

Advanced software, can look a bit complicated from first look.

Pros

Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well.

Cons

Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports.

Alternatives Considered

Reasons for Choosing Cin7 Core

Reasons for Switching to Cin7 Core

Pros

Ease of use and the onboarding process was straightforward for all our team.The support team is great and often manage to solve things through their live chat. In particular Duminda is always going the extra mile.

Cons

The reporting section has quite a few important gaps. There are several users that complained on the forum and asked for an update however nothing seems to be on the horizon. It's lacking a salesforce integration as well.

Pros

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Cons

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

Pros

[sensitive content hidden] was amazing in her training and implementation support

Cons

We have only just started using it so don't have any issues at present.

Pros

Connectivity to several ecommerce platforms, reports, and extensive data stored per product

Cons

Under "All Products" - If I search for a product, and can see all the variants for that product, I cant see the SOH in our main warhouse instantly (like on other platforms like TrageGecko). I have to 1) click on the varant, 2) Open up the new tab, 3) navigate to "stock" where SOH appears, 4) repeat the last 3 steps for of the variants.....it would be much more user friendly if I could see all the SOH numbers for all the variants after I search for the product instead of having to open each variant individually, or go and pull a specific report. Either option is time consuming and laborious. ALSO, images for each product dont show thumbnails....so I cant see if the images are dated or not.

Pros

Overall good platform, but needs some basic improvement.

Cons

Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.

Pros

Ease of use and almost instant access to support when required

Cons

No mobile app - it’s not easy to use the system in a browser on a phone

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

That I can see where I’m up to from Order, Pick, Pack etc by the colour of the next step being yellow

Cons

That even to simply amend a lot no / serial number, everything gets undone right back from the Invoice and had to be redone.