AutoVitals

Pros

Highly recommend AutoVitals! Being able to follow the process of the vehicle from drop off to pick up is so important. This system does it all. I love the training videos and the one on one contact when there are any questions or concerns. The best DVI in our minds. This program sells your service just with the pictures alone. You have to apply their services to get the most from it. There is a lot they offer and it is so nice having all our social, texting service, DVI and more under one roof.

Cons

There is a so much they offer in the shop program it takes a while to apply it all. We still don't use all of it and we should for sure but still learning.

Alternatives Considered

Reasons for Choosing AutoVitals

Reasons for Switching to AutoVitals

Pros

Autovitals electronic inspections has increased our ARO By over 10%, and our customer base has appreciated the transparency and information for their services and repairs.

In addition, Autovitals Business Control Panel as allowed us to look at data points that have improved our knowledge of our customer base and utilizing the Campaign Manager we are able to market directly to our customers through email and text.

Autovitals also provides a coach who can help with questions, suggestions and best practices. Our coach [SENSITIVE CONTENT HIDDEN] has been integral to the success we have experienced.

Cons

Adoption of new systems processes are always challenging, but the juice is worth the squeeze with Autovitals.

Alternatives Considered

Reasons for Switching to AutoVitals

Pros

Neat features, may have lots of tech behind system but found it clunky, not intuitive and basically slowed us down.

Cons

When the system actually goes live with you they want you to use it for about 30 days to get used to the inspection process. We wanted to convert the text phone number over from our old systems, so our customers didn’t have to be bothered to see yet another new number, this took longer than the trial period also!
This is where they get you, see you have 30 days from live to cancel and back out well, when 30 days passes you are now locked into your contract for a year or whatever you agreed to and if it's not working for your store that's too bad. They have you financially now.
Autovitals didn’t solve my biggest pet peeve from our old system! If you add a new custom, build an estimate and want to text it to a customer, you can’t because Autovitals doesn’t recognize the customer right away??? Slows production, estimating and waists time!!!

Pros

It's overall completeness of communicating with customer and the team communicating with each other.

Cons

Learning it all, understanding the relationship with the key indicators, difficulty of developing our own inspection and making it work for us.

Pros

Clients love the digital inspections, communication and it gives them a better understanding of their repairs.

Cons

Is there a downside? Maybe the amount of information when onboarding??

Pros

Our customers absolutely love our digital inspections! Our ARO HAS GONE FROM ABOUT $380 to $700+ in the last three years. It makes selling so much easier.

Cons

A ton of bells and whistles we have never used.

Pros

Our customers love to see pictures of their car and what are findings are after an inspection. They can see where the hole is in the exhaust, they can see where the leak is coming from in the transmission lines. These features give confidence to the customer as well as the service adviser explaining what has been found and what needs to be repaired or replaced. our customers can see through pictures that there has been a thorough inspection done on their car. AutoVitals also notifies customers when their next service should be, and this is a valuable communication betwwen shop and customer.

Cons

We have had no problems with using AutoVitals. We use two screens, one with our shop management system running and the 2nd primarily for AutoVitals. There is a message system between techs and service staff that is very efficient. Then there is a message system going out to the customer via text, email or both that communicates with the customer just what is going on with their vehicle

Alternatives Considered

Reasons for Switching to AutoVitals

Pros

Autovitals digital inspections has helped take our shop to the next level. In the beginning it was a lot to learn and implement, but as time went on and with the support of autovitals our whole team has transitioned perfectly. My son invested the time in the beginning, attended a few onsite training sessions to get everything set up and train our technicians. When I took over, Autovitals was there with more training and support. Thanks to 1-hour weekly meetings with [SENSITIVE CONTENT HIDDEN] from Autovitals, his time spent helping me to use and understand this software has been priceless. [SENSITIVE CONTENT HIDDEN] has taught me how to look at all the data and use it properly. My inspection rates, technician efficiencies, & jobs sold have went up significantly. Pictures sell the job, You can explain over the phone to the customer about how worn the brakes are or how dirty the cabin filter is. The differance when you send your customer a digital inspection report with pictures and explanations of work needed, it becomes much easier to sell the work presented to the customer. Most of the time the pictures will do the work for you. When you talk to the customer after they have reviewed the inspection report, the customer gives the authorization to repair their vehicle. The customer now has a better understanding of the repairs needed due to the detailed inspection report with pictures. Autovitals is a must have software for any Automotive repair facility wanting to perform digital inspections

Cons

The intigration to our shop software went smooth, they had to work out a few bugs in the beginning. We could not be happier.

Pros

I like EVERYTHING about AutoVitals! It is the best!

Cons

There is nothing I do not like! It is the best!

Pros

I love how user friendly this program is. It is formatted well enough that my technician who was still using a flip phone when we started was able to understand and use it. The work practically sells itself when we add pictures and videos for the customer to see. Using a digital inspection helps create trust with our customers and therefore helps us sell more work.

Cons

I do not like the way the reminder texts and emails are written. Many of our older customers call us because they are confused on what the reminder is for. The way it is worded is confusing for some people. Changing the wording would go a long way to help our customers understand what the reminder is for without having to call us.

Pros

How much information is easily able to be gotten from one screen. Workflow management in general. The ability to work with the POS Tech Work Order as well as the DVI.

Cons

Overall it is good, just feel that there needs to be some options to make or have the customer communication customizable or at least draw from a "library" to make the communication more personal and not so "Robotic" - A customer with two or three cars coming in on the same day gets the same "robotic" thank you text for each vehicle. Mainly when dealing with the automated side.

Pros

The original intent of using the software was for digital vehicle inspections (DVI). We had been doing our own Excel spreadsheets for DVI, but it was slower and pictures weren't anywhere near as in depth. Switching to AutoVitals was a no brainers at the time and its helped grow our business. As another gain in utilizing the software, it changed our shop workflow and truly allows us to be a completely paperless shop.

Cons

We started with AutoVitals during its early stages. So, we worked our way through the bugs and/or glitches along the way. Yes, there were frustrating times that the software was not working properly, but I can say that they have worked tirelessly to update the software as needed and those bugs and glitches that periodically come up have been minimized.

Pros

The AutoVitals ecosystem is a great system. There is built in reporting, and fluency between platforms

Cons

Recently, AutoVitals has stopped innovating. If the software doesn't continue to improve, then it will become stagnant.

Pros

We love the inspection and how customizable it is. Setting up the inspection for how you run your shop is possible to do with this product. It allows us to get a huge amount of information to the customer in a short period of time allowing the customer to be aware of what needs to be done.

Cons

I think the CRM function can cause issues. I would like to see a mandatory review function added so that the service advisor has to acknowledge all CRM before the ticket is closed out.

Pros

As the marketing manager I am thankful to finally have a system in place to communicate with our customers and to give them a simple, convenient way to communicate with us and to provide feedback.

Cons

I wish that we as a customer had more control over settings with some of the CRM options rather than having to work through our rep.

Pros

Work flow management, and technician time tracking

Cons

Part confirmation, Customizing you own appointment booking

Alternatives Considered

Reasons for Switching to AutoVitals

Pros

The inspection results sells itself to clients

Cons

The vehicle driver directory seems outdated and difficult to navigate

Pros

We are able to see all the technicians at once on one screen and see all the customer's vehicles that are here. Everything is easy to use and all right on one page.

Cons

Like any new software; when learning to use the system it takes time. It took us a few years to fully understand and utilize everything we needed. But now we are pretty familiar with it and love it.

Pros

It is set up to ready to use and to get customers the info they need to see what their cars need.

Cons

Took a short time to get up and running but well worth the time

Pros

Easy to use (there is a learning curve, but tech-savvy can pick it up fast). Affords incredible transparency and communication with customers. To see is to believe! Our customers love it!

Cons

They are always improving their software. On top of issues that arise. Great communication. No cons.

Pros

Ease of use for everyone. Technical help is great when needed. Digital inspections are above the rest

Cons

Integration sometimes crashes but not too often. The 2-3 minutes it takes for information from [SENSITIVE CONTENT] to transfer into AV

Pros

Being able to interact with the techs and then contact the customer makes it so much easier instead of having to go back & forth

Cons

When the service advisor is signed in, the other people using it do not always get the updates from the techs

Pros

Workflow management with a click allows changes to be made as necessary. Technician time budget on the TVP makes scheduling and expectations with customers easy to manage. The digital inspection platform creates the transparency we strive to achieve with our customers.

Cons

Calendar scheduling integration with Protractor

Pros

Great inspections and what the customer sees is top notch.Texting communication is awesome. We were able to use it as our main source.Technician time management is great. Tracks all the metrics we need.

Cons

We wish they did management software also.

Pros

I like how you can take pictures and add a video to show customer what is worng with there car. Makes selling work super easy

Cons

I hate how it has trouble with our point of sale acts up atleast 2 to 3 times a wekk

Pros

The Tech Support is great! [SENSITIVE CONTENT] has been my go-to guy for over a year now.

Cons

All features and recommendations have been submitted as help tickets.

Pros

I really like how easy it is for me to sell things when my customer see the pictures

Cons

i dont like all the messaging service would like to be able to just contact a customer on a sperate screnn

Pros

very interactive and looks great to clients

Cons

Very cumbersome to learn new, and too many clicks to get edit pics

Pros

I like the inventor part. Won't let you sell something you don't have

Cons

Scheduling doesn't work very well. Needs to be reworked.

Pros

It is easy to use. tech really like tablets

Cons

seems to take to long to transfer for pos to tablets

Pros

Allows us complete transparency with our customers

Cons

Too many features, keep it simple........

Pros

We really like being able to keep all of our vehicle appointments on a user friendly platform. allowing us to see customer views, digital inspection, contact info, past work and so forth all in one spot so we always know what is going on with each vehicle.

Cons

I didn’t like that the training was mainly videos but regardless still easy to use.

Pros

Being able to show customers what we are seeing is a great tool. It helps explain the way behind the repair.

Cons

The delay from starting a work order to it showing up in the program.

Pros

Easy to use and picture are great quailty

Cons

Appointments scheduling for customers' needs improvement

Pros

Shows the customer pictures of what is needed to fix their car.

Cons

That it uses an Apple product. I personally don't like Apple, they work great.

Pros

The ability to send the inspection to customers and they can see all the recommended repairs with pictures.

Cons

Sometimes when our computers do an update, the inspection notifications get turned off.

Pros

Help with time management, Helps with inspections and customer approvals.

Cons

no Cons at this time other then pricing.

Pros

Very helpful to keep jobs organized between techs and SA’s

Cons

It does intermittently have some glitches that can impact the workflow of the shop. But not very often.

Pros

Software has features that helps communication between Service Managers to Technicians, and Service Managers to Clients. Clear communication with detail such as note and pictures make job go smoother and more efficient.

Cons

There is a little lag of data transfer from Service Manager's computers to technician's tablets.
Technician sometimes has to wait for data to completely transferred after jobs are assigned from Managers.

Pros

IT WENT PRETTY FLAWLESS SETTING UP AND NO PROBLEMS WITH SOFTWARE.

Cons

THE EDITING TIME FOR MY SERVICE WRITER SEEMS LONG.

Pros

ablitity to show customers pictures of the recommended repairs

Cons

ease of use could be better and better organized from the service standpoint

Pros

I coteach in a collision repair classroom, and our teacher uses Autovitals for his home business. We have also been using it in class because it is necessary for our students to keep up with trends in their industry. I found it incredibly easy to use - and so did our students!

Cons

There were a few bugs or glitches to begin with, but once we started using it, they worked out and there's no downside to the software that I have found.

Pros

I like the ease of it. its basic and easy to understand

Cons

That it takes the system too much time to be able to update live jobs

Pros

This product works great for my small businesses. I absolutely love using it.

Cons

I have nothing bad to say about this software it is great.

Pros

This software is hands down the best decision we've ever made for our business. You cannot put a price on visual representation of required vehicle maintenance items and repairs. The positive feedback we've received from our clientele over the last 6 years in person and through Auto Vitals' CRM program (not to mention the significant increase in revenue) keep us motivated to stay abreast on the latest and greatest features this program has to offer.

Cons

We have not pushed the latest software release in our shop, V5.0.43 we know very well at this time and do not have any concerns with it.

Pros

Ease of use for our technicians and provides unparalleled transparency and education for our clients. Integrates exceptionally well with Protractor.

Cons

This is a complicated product and the setup is time consuming but so worth it!

Pros

Saves time for customers coming down to be shown the severity of the concern with videos and pictures

Cons

Unable to think of anything at this time.

Pros

The digital inspection is amazing tool to show and tell for customers

Cons

Did not like the fact that you had to work twice. Input work into Mitchell and then do the same in autovitals to acheive teh same results

Pros

The software does the selling of work for us. The software also collects our reviews and sends appt reminders. So handy, it's like having an extra employee!

Cons

The only thing I would wish for is a tech support phone line. Currently, you have to submit a help ticket or research the help page.

Pros

This program is easy to use after you get used to all the functions. Its very beneficial to have backup when explaining things with my customers. Makes sales easier.

Cons

Kind of hard to find something I don't like about this. I would say just that it took some time to learn it all.