4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.
PayPal Software - Payment screen
PayPal Software - Set up account
PayPal Software - Account options
PayPal Software - Payment screen - thumbnail
PayPal Software - Set up account - thumbnail
PayPal Software - Account options - thumbnail

PayPal pricing

PayPal has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

Alternatives to PayPal

PayPal Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3
5 reviews of 25,069 View all reviews
AUBREY L D
AUBREY L D
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/11/2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Destiny
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 8/5/2024

A decent payment processing solution with some drawbacks

I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a lot bigger issues. I would say it's probably no longer the best option for payment processing.

Pros

They have one of the shorter wait times for payouts/balance transfers compared to other platforms I've used. Many people are familiar with them and many companies/organizations still use them which often lends itself to an easier check out process. I like that it has pay later options for my clients.

Cons

Paypal was once one of the most trusted and secure payment processors, but there have been many points of failure over the years and I am not as confident about it as I once was. I have previously had some issues with fraudulent purchases made using my account. In my experience their customer service has not been the best often because of language barriers leading to my concerns not being understood/addressed. I don't like how difficult it is to change the settings so that non-PayPal users can make payments using PayPal. The buyer-protection is not great either, I purchased a product that was misrepresented in the photos and description and even when I couldn't get a hold of the company to go through with returning it, PayPal would not grant me a refund. The same thing happened when a company that was going out of business kept recurring charges going even though they were no longer providing me the service and hadn't for months, I sent PayPal all requested documentation and they didn't refund me or remedy the issue at all.

Alternatives Considered

Square Payments and Stripe
Petros
Petros
  • Industry: Performing Arts
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/5/2024

Consumers are not getting good service

Your customers will have an ok experience until thy have a problem...

Pros

nothing I can think of here with this company

Cons

Your customers will have an ok experience until thy have a problem...

Tye
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/3/2024

Tye's PayPal review

Easy to use, great for collecting or distributing payments.

Pros

I like the nice looking UI
I like that it's very user-friendly
I like that it processes transactions instantly
I like that it's easy to find people you frequently do business with and send or request money quickly

Cons

I don't like the high transactions fees on small transactions, trying to send your friend a dollar can cost upwards of $5 sometimes its ridiculous
I don't like how sometimes it can take a week for debit/credit purchases to process

Liam
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

PayPal is everywhere

Pros

Paypal is a very popular payment method used by people everywhere. It is very easy to use with tourists who want a faster payment method with a good conversion rate rather than banks. For me recurring payments is the best feature, my clients can always use this method when hiring cars and vans for a long period.

Cons

Fees can be lowered, they are adding up. Is not a deal breaker as is fast and easy to use.

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