About 8x8 X Series

8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and private chat rooms to share files, store conversation history, and conduct meetings, among other operations. 8x8 X Series allows supervisors to use the operator switchboard to record calls and barge or whisper during sales calls. The video conferencing tool enables team members to use screen sharing and remote desktop control capabilities to collaborate on projects. Additionally, the voicemail to email functionality lets staff members automatically receive emails with voicemail transcripts and attached audio clips. 8x8 X Series facilitates integration with several third-party solutions, including Zendesk, NetSuite and Dynamics. It also provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via phone, email, documentation and live chat.
8x8 X Series Software - 8x8 X Series voicemail to email
8x8 X Series Software - 8x8 X Series agent specific call analytics
8x8 X Series Software - 8x8 X Series product meeting details
8x8 X Series Software - 8x8 X Series analytics dashboard
8x8 X Series video
8x8 X Series Software - 8x8 X Series voicemail to email - thumbnail
8x8 X Series Software - 8x8 X Series agent specific call analytics - thumbnail
8x8 X Series Software - 8x8 X Series product meeting details - thumbnail
8x8 X Series Software - 8x8 X Series analytics dashboard - thumbnail

8x8 X Series pricing

8x8 X Series does not have a free version but does offer a free trial. 8x8 X Series paid version starts at €16.00/month.

Starting Price:
€16.00/month
Free Version:
No
Free trial:
Yes

Alternatives to 8x8 X Series

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across...

Intermedia Unite

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises...

BroadVoice Cloud PBX

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies...

Microsoft Teams

Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features...

OpenPhone

OpenPhone is a telephony and VoIP solution that helps businesses streamline processes related to contact management,...

Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The...

8x8 X Series Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.0
Customer Support
3.6
5 reviews of 251 View all reviews
Anthony "Tony"
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/12/2016

Best VoIP

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Ralph
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/12/2021

Great product - wouldn't want to be without it.

In general, I have been very happy with 8x8, and would not want to be without it.

Pros

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons

Nothing comes to mind; I have no suggestions.

Reasons for Choosing 8x8 X Series

Call recording is included with 8x8.

Reasons for Switching to 8x8 X Series

Again, ease of use, simple administration, and free call recording.

Response from 8X8

Thank you so much for taking the time to leave us a 5-star review.

Replied 5/1/2022
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 18/1/2019

Quickly improving to be a solid calling tool

Pros

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Cons

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Verified Reviewer
  • Industry: Food Production
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/11/2022

Excellent for Bottom line

All in all it is a great service, easy to implement and use

Pros

It has lots of features, mobile calling has improves easy to set up for mobile and desktop. It is a solid business VoiP contender. It integrates with Outlook calendar and can easily switch between mobile and deskphone

Cons

It could have better analytics and there are some features I would like to see in the future

Jim
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2021

8x8 has been great for us

We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pros

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting
from one device to another.

Cons

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a
chat, though I may just not know how to do it as it's not something I do regularly.

Reasons for Switching to 8x8 X Series

They were well reviewed by industry experts and cheaper than others that offered similar functionality.

Response from 8X8

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Replied 5/1/2022

Related categories