Acefone

Pros

I like the team and the quality of sound, aman and Nishant have been very helpfull.

Cons

nothing as of now things are pretty well so far.

Pros

I enjoyed working with [sensitive content hidden] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services.

Cons

The Virtual Receptionist robotic sounding voice. I wish it sounded more human.

Pros

They were eager to set up my account, that is about it

Cons

When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider.

I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently.

I regret ever choosing Acefone. Beware!

Pros

Pricing was ok - although a minimum of 3 users

Cons

The text never got working - they are blocking my port to another company. I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone.

Pros

How helpful the support was in setting up the system

Cons

That the call quality wasn't so good but found out this was because we were using the wrong software

Pros

Just spoken to one of the customer representative [sensitive content hidden] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy .

Cons

no cons so far faced

Pros

Recommended for Startup and User-friendly portal can be managed easily.

Cons

Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.

Alternatives Considered

Pros

I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Cons

I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.

Pros

The calls, when connected, connected perfectly with high quality sound

Cons

The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company

Pros

All excellent fantastic excellent customer service cost effective

Cons

Nothing everything superb no complaints best service

Pros

Onboarding, customer friendly, Good Job.

Cons

Thank you I dont have any Cons for the time being.

Pros

Acefone provides the widest combination of features for one great price.

Cons

Setup process takes a little time, but they provide a onboarding team that is incredible. Plus 24/7 customer support.

Pros

Lovely Dashboard, Awesome service. Onboarding team is also very friendly.

Cons

For now it Covers all of my business requirements

Pros

There is nothing to like - it simply does not work, which for a medical supplies business is critical. We have been advised by them recently as we are unable to accept calls on our mobiles that it has to go through a PC, meaning someone has to sit at a PC 24/7 as we are a 24/7 business.

Cons

If you employ your business - prepare to have your company driven into the ground by this outfit disabling your ability to communicate with old and new customers alike.

Pros

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.

Cons

If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.

Pros

It is very user friendly software, it can be managed with different places like browser, mobile, laptops etc

Cons

Currently I could not find any at this point.

Pros

- There is a central contact database over all applications

Cons

- The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud
- Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible

Pros

great service quick setup software is great !

Cons

can't think of anything that could be improved service and features are great!!!

Pros

Great product. works well. customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful

Cons

sometimes the recordings are a little laggy and not clear.

Pros

The ease of setup and working with Acefone customer reps

Cons

Haven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily.

Pros

It is easy to use, online support is also good

Cons

This is my first day using it so I cannot comment on it

Pros

Good Service and excellent experience with these guys

Pros

Acefone has a great Customer Support and the pricing is very much reasonable

Cons

Setup time was a little longer than expected but they covered all the requirement with Support

Pros

Excellent Customer Service. [SENSITIVE CONTENT] was very helpful

Cons

Customer Service Experience. Very much delighted

Pros

The team were on hand to help me get this set up and running quickly.

Cons

I couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly.

Pros

Easy to use. Price is good comparing with other.

Cons

Sometimes is hard to receive call back from proper department.

Pros

It has been great connecting with the Acefone team. Mo helped us setup the account with great onboarding experience.

Cons

It takes some time to understand the features available on the platform.

Pros

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Cons

Nothing right now about the platform. Happy service

Pros

Customer service fantastic always solves issues promptly.

Cons

Setup can be difficult at times UI could do with being more friendly

Pros

ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.

Cons

the variety of voices for voicemails and introduction messages.

Pros

I like all the services I need for my business

Cons

I like everything about the service , I havent use the service that much but so far I know is going to be great for my business

Pros

It was great connecting with acefone team with mo for onboarding journey and setup.

Cons

we are in the testing phase so cannot point anything at the moment.

Pros

I appreciated the customer support in helping to set up the system. Everyone is most helpfull.

Cons

Not familiar with all aspects yet of the system as of yet.

Pros

Easy to get started, helpful support staff

Cons

Still figuring that out, not much I don't like yet

Pros

Very thorough and attentive to all our needs.

Cons

As we are new users, there is nothing we can see that is a CON.

Pros

Customer service, Onboarding and setup was proactive.

Cons

I have just started using it, so far so good.

Pros

This guy [sensitive content hidden] from onboarding is superman sorted all my problems

Cons

Not really, not yet proficient to identify any issues.

Pros

It’s easy to use. Can use from a app on my phone

Cons

Doing the survey, it takes up too much time.

Pros

Customization of the service opened up, capabilities we didn't have before.

Cons

Not keeping up with my time request and poor communication skills from tech support

Pros

Acefone services have been great and pricing is also really competitive.

Cons

No, not really as of now so far so good.

Pros

The system is easy to set up, admit multiple users.

Cons

The price is market average comparing to others.

Pros

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Cons

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Pros

If it work as it should all the time then it would be a good system.

Cons

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Pros

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Cons

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Pros

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers.

[SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs.

I would highly recommend.

Cons

Too early to tell, but so far I have no gripes about this software.

Alternatives Considered

Reasons for Choosing Acefone

Reasons for Switching to Acefone

Pros

Good Integration with HubSpot. It was pretty convenient.

Cons

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Pros

perfect voip services both countris uk and usa

Cons

so far no cons found in their system recommend their services

Pros

The software was easy to use and intergrate with our existing systems.
It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.
The whole set up from start to finish was hassell free.
everything worked as it should an I have never had reason to ask for any assistance over the last 12 months.
You have complete control and can make any changes from the Dashboard.

Cons

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations.
Perhaps my expectations are too low.

Pros

Support was nice and application works smooth

Cons

I have just started using it so cannot comment

Pros

very helpful. very nice approach. i will recommend to everyone.

Cons

very good for business. the customer service staff is very nice.