Process Street

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Process Street

Process Street is the world's first Process Management Platform powered by AI. We help teams share their core processes, then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then build all sorts of workflows like employee onboarding, client onboarding and tenant screening. Manage your team wiki and company handbook 100% free. Join Salesforce, Colliers, Drift, and 3,000+ others who use Process Street today.
Process Street Software - Unleash the Power of AI-Driven Workflow Management: Simplify and Streamline with Process Street, Empowering Your Team with AI and Chat GPT for Effortless Recurring workflows and Procedures
Process Street Software - Transforming Workflows with AI and Chat GPT: Seamlessly Create Dynamic Workflows for Optimal Efficiency and Innovation
Process Street Software - Customize AI-Powered Workflows: Assign Tasks, Stay Updated, and Meet Deadlines with Real-time Notifications and Automated Due Dates
Process Street Software - Data Sets: Accelerate Workflow Building, Enhance Accuracy, and Maintain Consistency with Customizable Tables of Data
Process Street Software - Enhance Project Visibility and Productivity: Track Progress, Organize with Saved Views, and Identify Issues with Ease. Export Data for Further Analysis with a Click
Process Street video
Process Street Software - Unleash the Power of AI-Driven Workflow Management: Simplify and Streamline with Process Street, Empowering Your Team with AI and Chat GPT for Effortless Recurring workflows and Procedures - thumbnail
Process Street Software - Transforming Workflows with AI and Chat GPT: Seamlessly Create Dynamic Workflows for Optimal Efficiency and Innovation - thumbnail
Process Street Software - Customize AI-Powered Workflows: Assign Tasks, Stay Updated, and Meet Deadlines with Real-time Notifications and Automated Due Dates - thumbnail
Process Street Software - Data Sets: Accelerate Workflow Building, Enhance Accuracy, and Maintain Consistency with Customizable Tables of Data - thumbnail
Process Street Software - Enhance Project Visibility and Productivity: Track Progress, Organize with Saved Views, and Identify Issues with Ease. Export Data for Further Analysis with a Click - thumbnail

Process Street pricing

Process Street does not have a free version but does offer a free trial. Process Street paid version starts at US$100.00/month.

Starting Price:
US$100.00/month
Free Version:
No
Free trial:
Yes

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Browse Process Street Reviews

632 of 632 reviews
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Patrick
Patrick
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/1/2025

New Client Early Impression

Great! Process Street caters for everyone on the workflow spectrum - you can make workflows as simple or thorough as you like and it's really easy to use.

Pros

Super intuitive so really flexible and easy to use

Cons

Needs a bit more reporting flexibility - sorting by more than one field, more grouping options

Alternatives Considered

monday.com and ClickUp

Reasons for Switching to Process Street

Ease of use and previous experience in a prior role
Mike
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 15/3/2024

Entry Level Product for Task Management/Onboarding

Pros

I like the relative ease of how to use it and being able to copy/create standard flows really quickly. It makes it very easy to have others in the organization have tasks to do, but, not need a license

Cons

It is missing some automation pieces that could really bring it to the next level and save even more time in certain tasks. It is also a bit more difficult to see an overall picture of multiple tasks that are going on at the same time

Alternatives Considered

Microsoft Planner

Reasons for Switching to Process Street

Microsoft didn't seem to have the flexibility and condition options needed for many of our tasks that process street had. Which was a big need for us.
James
James
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
5
Customer Support
4

3
Reviewed on 7/11/2018

Good for simple checklists; Bad for complex processes

Pros

Full range of possible fields.
Drag and drop system for creating checklists.
Integration with Zapier

Cons

Slow to make changes to functionality: If you update a Checklist template it breaks the conditionality of all active checklists. This is a known issue but has taken them over 3 months to fix.

Conditionality is limited to tasks, not elements within tasks.

Conditionality does not include 'and/or' statements only 'if' statements. You view conditionality as a list of statements, which gets really hard to organise and find items if you have more than 15 statements.

When trying to analyse data from a collection of checklists, you cannot filter for specific tasks easily. You need to unselect the items you do not want to see. So if you have more than 20 items (which you definitely will!) its labourious to unselect them all.

The 'merge' functionality that lets you pipe prior answers through to other sections of the checklists is fragile. Instead of used a field is to identify the item to be merged, they use the name of the field. So if you make a change to the field name/question it will break the piping. If they used field ID's it would not break when you make such changes.

Shade
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/12/2024

Get Organized with Process Street

Process Street makes creating Standard Operating Procedures simple. If you are growing your business with a team, your team must have training and guidelines. This makes it easier. Process Street also has great templates.

Pros

Process Street is very easy to use. If you are someone who is looking for SOP and systems written out this is a great app for this.

Cons

It can be overwhelming for people. There is also a learning curve and there are tons of options and ways to use this platform.

Faye
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/7/2024

Process Street: Innovation Ace

Process Street is a lifesaver!! We can easily track the progress of each tasks, very easy to update and customized the processes to ensure that all processes are up to date and everyone on the team is doing the same process for a specific task. Team productivity is visible. And most importantly we can easily check which tasks are due, which is very critical in our operation.

Pros

Vey easy to use and help a great deal in the operation. I helps us track the productivity of each personnel and which tasks are done, ongoing and not started.

Cons

There are a few glitches every now and then, specifically when the process has been updated by other user.

Yelissa
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 25/7/2024

The revolution in process management with Process Street

Process Street is an innovative tool that is revolutionizing process management in companies. With its capacity for automation, real-time monitoring and integration with other tools, this platform has become an indispensable ally to increase productivity and efficiency in any organization. Don't wait any longer and discover everything Process Street has to offer!

Pros

I like Process Street because it allows you to automate repetitive tasks, which saves time and reduces errors. With this tool, it is possible to monitor processes in real time, identifying possible bottlenecks and improving efficiency. In addition, Process Street integrates with a wide variety of tools and platforms, making it easier to manage processes in all aspects of the company

Cons

I did not like the cost since it is somewhat high, although Process Street offers a free version, the more advanced functionalities require a paid subscription.

Adrienne
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 8/9/2023

Complete customer requested tasks quickly

Overall I've had a good experience with Process Street. The only thing that would make it better is a better slack integration, otherwise I'm quite pleased with the service!

Pros

I like the process street allows me to easily track requests that come in from my customers and respond to the customer to let them know the task has been completed. The ability to send an email to the customer directly from Process Street is a huge benefit. I also like the ability to use Process Street to submit bugs to my own tech team and track their progress through review and completion.

Cons

The thing that I think has the most room for improvement are the slack notifications. They are very helpful in quickly letting me know something needs to be addressed, but I am often unable to complete the action within slack. It isn't easy to navigate to the web browser from slack, so I need to go access either the email notification or manually go to the Process Street site.

Rahul
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/7/2024

Review of Platform Process Street

Pros

Process Street has unique form builder / process designing features and basic / advanced reporting tools within the dashboard.

Cons

Process Street can be less complex and allow more integration with other apps to allow a more user friendly experience.

Claudia
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/4/2024

A simple way to complete repetitive processes in my business.

It is simple to use and understand, allows you to see at a glance the actions to be performed and follow them until the process is completed.

Pros

Using this platform to organize the processes of my business and having them on hand whenever I need them has allowed me to: reduce execution times, decrease the possibility of errors by skipping a step, and delegate tasks easily.

Cons

What I would change about the platform is the pricing plan offer. I do not use the platform enough to make the monthly plan worthwhile. If there were a more accessible plan, it would be easier to use it and stay on it longer with a paid plan.

Verified Reviewer
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/9/2023

Review about Process Sr

I have a very good experience using Process st. This program help me a lot on my daily basis.

Pros

The integrarion with other systems and the possibility to manage the workflow in real time.

Cons

Sometimes we need wait some minutes to received a notification on the email.

Marc
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2021

Don't Build a Business Without it!

Allows us to build a business with consistent customer experience and keeps all the details in order. This is the most useful business software I've come across.

Pros

As easy to use as a process software can get. Integrates with every software we use via Zapier. Build dynamic and scalable processes. No other software in this price range even compares.

Cons

Need to build a copy and paste feature for pieces of a process, currently you can duplicate the entire process but not just a task or a piece of a task.

Alternatives Considered

Trello and monday.com

Reasons for Choosing Process Street

Todoist is great for one offs, but it couldn't handle large, in-depth, recurring processes.

Switched From

Todoist

Reasons for Switching to Process Street

It is the best for businesses with a lot of recurring processes. Our ability to automate around Process.st is amazing.
Connie
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2023

Honest review on Capterra about their experience using Process Street.

Real Estate, for me it was easy to use and they have all the information that I need.

Pros

It is easy to use and navigate. User friendly.

Cons

I can't think of anything since it works fine for me.

Shagun
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/9/2023

Great Experience

Very Informative

Pros

Guidance, channelized information, step-by-step processes

Cons

I do not see any cons to it. I'm pretty impressed with this.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/8/2023

Good Support, Better Product

Overall, Process Street has been a good experience. It's easy to use and start using, our team loves it, and the price point is just about right.

Pros

Without any background, it's easy to see and use a flow and edit it when needed. The dashboard when you login gives you a birds eye view of where various flows and processes stand, which is helpful. Repetetive tasks are easy-peasy with Process Street.

Cons

As a user and administrator of process street, I feel like management could be a little easier on the back-end. With that said, any problems that I have had and brought to my account manager have been handled and addressed promptly, so I can't complain!

Nate
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2023

Amazing Platform with Top-Tier Support

Great team all around. Definitely recommend.

Pros

Building is easy. Drag and drop functionality. Powerful conditional logic adds a lot of cool and useful functionality to any workflow. Their implementation and support teams are second to none.

Cons

A little more control over page layouts would be nice. I understand why there is a restriction but if there was anything I could ask to improve the platform it would be to improve the layouts functionality.

Khalil
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2023

Very good

Pros

I like in process street quality and speed

Cons

Every thing is good so there is nothing not good

George
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 29/8/2023

My first 30 days of using Process Street

Pros

straightforward to use, it enables smooth collaboration with colleagues

Cons

Unable to imbed graphics in the same text box (probably nobody has shown me how to do it).I have to attach the graphics in a separate section.Does that make sense?

Mbali
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2023

Blissful Process Street

Pros

It is very easy to use and is convenient

Cons

The response time after logging a ticket

Joseph
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 17/4/2023

A trip down Process Street

Pros

Integration was very easy with our business. It allows us to be organized with our tasks and keep each other updated.

Cons

Sometimes the UI is a bit fidgety. It can be difficult to switch between workflows.

Jessica
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

I like it

Pros

That it works like a personal journal of all the activities but in real-time and with real-time tracker to not miss anything

Cons

I have not learnt how to find specific task

Drew
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/4/2023

Great workflow standardization for HR

Pros

Full featured, easy to use, and easy to configure. Great for ensuring consistent workflows. Pricing is good for small teams.

Cons

Email integration isn't ideal. Emails come from @process.st rather than the user's email. This drastically reduces the productive value of the email feature.

Dan
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2023

Great to have a checklist for this

Pros

Easy to delegate tasks to onboarding reps and leave them feedback.

Cons

Want an easier way to send report cards to them when the onboarding is done.

Kimberly
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/6/2017

Absolutely Amazing

It helped me to organize and to have all my information, forms, etc. in one place. The blogs, webinars, support and podcasts have also helped me with organization and growth of my business. Our rep has given me a lot of tips on what I need to do to use it more effectively. Every time I talk to him, I learn something else. I'm looking forward to actually creating a real template to run as a checklist on my staff trainings which we do every week. I hadn't even considered doing that until he mentioned it. He's helping me to run my business more effectively.

Pros

I must say that I am not a computer savvy person and I totally resisted even using it, but it has been a great place to store all of my information for my business. I'm sure this is not the most inherently valuable thing in the product within itself but the thing I have found the most valuable is the support! OMG, all of their team members have been helpful and when you ask for help, someone actually responds. They have these awesome informational blogs and podcasts that help you with your business and even webinars which help to make sure you're aware of all of the features that they have. But I must say, the guy I have dealt with the most, our rep is crazy phenomenal! Like I said, I'm not a computer savvy person so I'm very satisfied with the very basic way I'm using Process Street and how it has helped me to organize my information (which the place I'm coming from was a horrible disorganizational mess just to put things into perspective) but this dude really wants me to use Process street to the utmost of it's capabilities. He said I'm using it at only 20% of it's capacity and I'm happy with that. Just imagine if I get to 50% or 80% of it's abilities. Seriously, this guy really cares about how he can help you to use process street better, giving you tailor made tips and information and thereby strengthening your business and helping it to grow. Thank you so much Process street for hiring such a caring, wonderful, supportive and strong team!

Cons

My cons are probably not very fair, because I am not very "techy" but it did take me some time to get to the point where I am now with Process Street and I'm sure that part of my not using it to it's fullest capacity is partly due to my lack of computer literacy so it's a good thing that their support is so wonderful. Otherwise, I'm sure I wouldn't haven't gotten as far as I have. So my con I guess is more so about myself than Process Street. But I would say that what I liked the least is the pain, time and effort it took me to figure it out and the ongoing time and effort it will take to use it more to it's fullest potential. But with their support , I know that the time and effort put in is going to more than pay off in the end. I believe the value that Process Street brings way outweighs the time, effort and costs of the product. The support is just amazing and that's such a huge part of their value. Alright, I guess the following isn't the major stregnth of their support, but they have these really super cool accents too! Okay, I'm a raving fan. I don't have anything to say I like least about this software.

David
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/10/2021

Great Process Management Software

One of the top 3 software companies I've used. Their focus on engaging their customers is impressive and makes me feel like I'm important to them.

Pros

I love the how easy it is to use on every level. A beginner can understand the basic ideas and being to use a task list within minutes. The next level of creating templates is a bit more complex, but intuitive. Advanced features such as integration with Zapier, automation, permissions, etc. take more work, but easy to self-learn. Again, intuitive.

The thing I like the most about Process St is how responsive they are to feature and support requests. They take the time to understand every suggestion.

Cons

As we are a manufacturing environment, many workers don't have access to workstations/mobile platforms. Checklists are not formatted for printing efficiently.

Greg
Greg
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2016

I wish all software companies were run like these guys do!

We're not your typical tech or online company using SaaS systems to run and manage their business - we are a veterinary company with remote users in multiple cities, and using SaaS software in our industry is rare. This is compounded by the fact most in our industry are not technically savvy or experienced - so computer systems have to be VERY simple and easy to learn and use.

What we do have in common with many tech companies is that we are fast growing, and that is difficult to manage in such a traditional, staid industry. (We were listed as one of Canada's Fastest Growing Companies in 2016).

We run our entire company on cloud based systems, and Process Street is far and away the favorite piece of technology we use. As a long time entrepreneur (and business coach) I always wished there was a simple way to document and manage process and procedures inside my companies, and could never find a tool to do it.

Until Process Street.

The product itself is brilliant, and is incredible for developing an online employee manual, corporate processes and procedures, and managing regular activities that take place inside any business - hiring, managing, operations, maintenance, etc.

But where Process Street really stands out is the fantastic service and support that is both responsive and helpful. This team REALLY wants to hear how to improve their product. They've painstakenly taken the time to listen to my gripes and whining about shortcomings and not just promised solutions in the future - they've built and implemented them.

Honestly, there is nothing negative I can say about Process Street, and it has literally transformed the way we do business. We've won awards for our customer service, our innovative approach to business, and sheer growth. And I truly credit a significant amount of our business success (and my personal sanity) to Process Street and what it does for our organization.

Pros

- Very intuitive and easy to learn for even the most tech illiterate users
- Magical interface that is constantly being refined and enhanced
- Responsive interface is BEAUTIFUL on a smart phone or iPad (no need for an app)
- Very clever features that rely heavily on APIs and other apps to extend it's benefit and value
- Highly responsive service and support that tries to bring solutions
- Regularly releasing GREAT new features and enhancements that add more value
- There truly is no other product on the market like this - if you're a small business owner, THIS IS YOUR SOLUTION for dealing with Processes, Procedures and Policies!

Cons

- It's unfortunate they don't build CRM, email marketing, help desk, VoiP phone system or team chat software .. because we'd buy them all if they were 1/2 as good as Process Street
- sorry to drop the ball on a balanced review - but really, these guys are awesome and I cannot think of anything bad to say. Except maybe their logo is very similar to Help Scout's logo (which we also use) so sometimes I get confused between their short cuts on by browser bar. That's the best I can come up with. (really, it's the same blue!)

Rachelle
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 13/9/2023

Transition Management - Colliers Lease Administration

I'm happy that we have it. It has improved our ability to manage projects and control the assignment of new projects among the team.

Pros

I like that all the task involved can be included in the template and that I'm able to add logic to the template to account for the nuances in each project. It also makes it much simpler to have multiple people working on the project and avoid duplicative effort.

Cons

it's very difficult to view actual embedded document because our company uses SharePoint to store documents. The SSO security prevents a lot of documents from being accessed inside Process Street. the Link works to locate the document quickly, but that requires to work outside Process Street and I have to go back and add more notes about what we did to the document(s). I also wish I could integrate with more apps, but I'm not totally sure its not our companies security that prevents that from being possible. I also would like to be able to have ability to control the status of the project. We use process projects that haven't begun and they get mixed into other things that are actually active vs reflecting that they are pending projects.

Renee
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/3/2024

Everything is Great so Far!

We are very pleased with the journey so far, from Sales support during discovery/ trial phase, through to current Customer Support during the onboarding phases. I would definitely recommend it!

Pros

Customer and Sales support has been exceptional thus far. We are very early in our Process St journey but they have been so patient and helpful in answering all my (many!) questions, and taking the time to provide detailed responses.

As a starting point, we are using it to improve our employee onboarding experience. We have not gone live yet, but we can already see how our current process is going to be improved by miles!

We are so excited by all the possibilities that Process St offer for the current and future process improvements in our business!

Cons

There is a little bit of a learning curve to understand the platform and how certain things work, but as mentioned, Customer Support is fantastic and more than happy to provide links to articles, share videos or jump on a call to talk you through something until the penny drops.

Jhoy
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/8/2023

Process st you rock!

Everything's made easier with Process st., and we're loving it.

Pros

Every tasks were smoothly done by each team. And it made everything easier like delegating a task even though we don't have any training department we could still hire more staffs without worrying the training.

Cons

At first, when the conditional logic was updated, I was like, I don't like the update but then as we update our checklists I find it more appropriate. I mean you can hide it on the main checklist then just show it to the specific checklist you want.

Warren
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 13/6/2023

Incredibly User Friendly

We use Process Street for our workflows and forms. We've used a few different alternatives over the years, but this is easily the one with the best GUI. All my team like it, and I never get technical queries from any of my users.

Pros

What separates process street from others, is it's Easy to Use interface. It makes the job of creating workflows and tasks, incredibly easy for all users. We also love that you can import task templates. And, it's reasonably priced.

Cons

The addition of reminders would be incredibly handy. A couple of my guys have requested this. It would add another layer to the package.

Kelsey
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/9/2023

I couldn't do my job without process street

Pros

I love that I'm able to easily see what I need to do now or have done in the past with every client I'm working with. I'm able to clearly write out everything that needs to be done for every process we have in my department so that those processes are completed every time, on time.

Cons

I wish you could add in special tasks to individual processes. These are tasks that rarely come up or have a specific one time task for one client that would be nice to add into a to do list without editing it for future flows.

Chris
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2023

The Great Time Saver

It's been a great experience, the Process St team has been super helpful in getting us set up and creating workflows.

Pros

Process St has helped us save a ton of time and ensure nothing gets missed. In the property management business there's a lot of moving parts and this helps everyone on the team see whats going on and ensure nothing gets missed.

Cons

From the start we purchased 10 consulting hours to help get set up, now that we are pretty much good to go, it would be great if we could purchase 30-60 minutes of consulting for random things that come up but at this point, they only offer packages with multiple hours.

Mark
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
1
Customer Support
5

4
Reviewed on 3/8/2023

good software, but not trustworthy company

And that's how Process Street executed that strategy:1. They deleted the free plan that gives you the option to pause the service.2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members.3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan.Though they offered us to stay in the old plan when we don not pause we decided to cancel.This was a hard decision because we invested hundreds of hours in developing our processes with that software But THE basic prerequisite of all business relations is trust.And Process Street prefers the short term maximisation of gains to reliability and partnership.Though it is a great software, we recommend don't trust them and stay away.

Pros

We are a small business operating in the field of sustainable consultancy.We started using Process Street in 2018.On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential.While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients.But this was a big fault.Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis.So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street.

Cons

But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows:1. Start as a small company and refine your product from the feedback of your customers / beta testers.2. Grow, launch more services and make your customers become dependent on your software3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly.

Fersie Vele
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2023

Fersie - process street experience

I had a great time using process street. I have fast working experience especially when

Pros

I like the most on documents generation I can create a work flow and share to my colleagues and also the private library where I can store my personal workflow process.My overall experience using process street was amazing.

Cons

I think the navigator like insert file, link, add photo. I can't paste the screenshot of documents like picture I just have to add it from the save photo in my device. I would suggest this feature add a screenshot image.

Nanci
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/8/2023

Process St - Honest Review

Overall, my experience using Process St has been quite positive. I would not be able to do my job efficiently without it at this point. I use it daily, for everything from setting reminders, to managing regular daily, weekly and monthly tasks. I manage my deadlines and projects using Process St and also collaborate with other team members on projects as well.

Pros

The ability to manage my daily tasks and see everything I need to get done in one place, with the ability to prioritize items.

Cons

Setting up workflows can be challenging if you are not a tech-savvy person, especially using the conditional logic.

Tyler
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2023

Take a stroll down Process Street - you won't regret it!

It's been great! Again, it's a software we use for some unconventional things that help us to create an ideal customer journey where tasks internally are visible to the customer externally to follow along.

Pros

Aside from the amazing customer service, I like the ease of use and being able to jump right in and build something. It's easy enough to know where to find something and how to make changes. I'm not afraid of complex software, but Process Street helps me to work smarter not harder.

Cons

Would like to more easily assign tasks to one person per workflow (that's been run) vs having to set up a new workflow to run or assign task by task. Would be neat to be able to select the tasks and assign in bulk within a workflow. Would also like to be able to customize a workflow once it's run vs having to do it all in the 'template'.

Emily
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/9/2023

Remote Work with Ease

Overall we have implemented it over multiple departments to work together seamlessly and it's working amazing.

Pros

My team is spread out over different departments and cities and this has helped us stay on task and on the same page with way less useless communication

Cons

There is a HUGE leap between the free account and the paid account but you cannot sample the paid features on your free trial account so makes it hard to determine if it's going to work for the team.

Alternatives Considered

Asana

Reasons for Switching to Process Street

Admin capability
belinda
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/3/2024

Process Street Review

Pros

A positive experience overall, ease of usage and task management assist our team with efficiency and keeping on track. Can amend tasks and change processes with is helpful

Cons

did not experience anything negative with process street

Rhelvin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/1/2024

Workflow Management

Pros

Easy to use. They Provide Support. East to build workflow and integration

Cons

I do not have any since I love using it and building our process in Process ST

Ashley
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 6/9/2023

No other task/organisation system compares!

The way the system tracks ensures admin/management are able to easily see where anyone is up to on any given task. It allows for easy completion from another team member if someone is away sick also.

Pros

Customer service is unrivaled even with a huge time zone difference. Always friendly and always willing to provide above and beyond support.

Cons

A bit pricey compared to other alternatives.

Alexander Wayne
  • Industry: Executive Office
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2023

Process Street Survey

Process Street is great help for the job I am doing.

Pros

The most impactful feature is the way I can easily track and manage my processes through Process Street.

Cons

Non so far. I am liking everything about process street features.

Shawn
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/12/2023

Process Street is a must have

Pros

The ease of use for Process Street is extraordinary. A new employee can jump in and not only be navigating, but also making pages within 1 to 3 days,.

Cons

Some more tutorials to become a Process Street Subject Matter Expert.

Akshat
  • Industry: Glass, Ceramics & Concrete
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 16/2/2024

Process Street Review

Pros

Automation. The ease with which we can link all the tasks with each other.

Cons

The reporting system. I wish the reporting page could be modified by us depending on our needs.

Boyang
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/4/2023

A Comprehensive and Intuitive Process Management Tool

Process Street is an incredibly useful tool for managing complex workflows. Its easy-to-use interface allows us to quickly create and customize repeating tasks and checklists that can be shared with colleagues. It's a great way to stay organized and on top of our workflows. The only issue I've had with the program is that it can be a bit slow when it comes to loading, but overall it runs smoothly and efficiently.

Pros

Process Street has been an invaluable tool for my team. It makes process management and collaboration incredibly simple and intuitive. Its user-friendly interface allows us to quickly create and customize repeating tasks and checklists that can be easily shared with colleagues. We can also assign tasks to team members, track progress, and store relevant documents in one convenient place. It's been a great way for us to stay organized and on top of our workflows.

Cons

The only issue I have with Process Street is that it can be a bit slow when it comes to loading. Other than that, the program runs smoothly and efficiently.

Daniel
Daniel
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/4/2023

A Great Tool For Visual SOPs That Improves Task Completion Quality

Pros

Providing a visual, step-by-step process for repetitive tasks in our agency is the primary reason we bought into Process Street. To be able to combine our internal SOPs with an assignable task and track progress on each step is extremely useful. Previously, we had general tasks assigned out to staff with pre-loaded checklists, and a link to reference the SOP for that task. Process Street brings all those elements together into one package and makes it easy for us to ensure staff are following SOPs as they complete tasks, and doing things the right way every time.

Cons

Building new tasks is easy and intuitive; some functionality could be improved such as not having dropped-in images always load at the bottom of the edit view (which can be tedious if you are trying to edit a task with a lot of screenshots, and you have to drag it back up the chain) but overall it's a very user friendly way to build a visual SOP for each task we have in our agency.

Alternatives Considered

Jira and JIRA Service Management

Reasons for Switching to Process Street

We still use JIRA for broad project assignments, but added Process Street into our workflow to complement JIRA. Process Street seems better suited for us to track detailed tasks and provide updated SOPs to staff as they use it, but JIRA is still out "big picture" project management board. Thus far it's a helpful combination having management able to view big picture project phases on JIRA and the technicians completing detailed task-level assignments in Process Street. We are also integrating JIRA to trigger specific Process Street tasks when a project is moved into a specific phase in our project management workflows.
Subhaluxmi
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/9/2023

Why I love Process Street

Great!

Pros

Very easy to use. I use it daily for workflow management.

Cons

Nothing as of now. Process street has helped me on my projects to follow the details very accurately

Pieter
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2024

Happy Customer

Process Street did a great job understanding our business needs and technology stack and made sure to demonstrate this was the right solution to fill our needs.

Pros

Easy to use interface with lots of options to facilitate process documenting and tracking.

Cons

It has a lot of functionality, so there is a steep learning curve. Support has been great at addressing any questions.

Rexel
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2023

What I love about the Product

As an outsource employee, I'm glad to have a product where I can always use or run to whenever I'm processing, it benefits me to keep on track on the work that I do.

Pros

I like the most is that we can store and edit anytime a step by step process to ensure quality of work is being done, It also aligns both the users to do systematically all of the work.

Cons

I haven't seem to have a like the least on it, maybe in the future updates or so.

Jon
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/5/2023

Process Street: Streamline Workflows and Enhance Efficiency

Pros

Process Street provides a powerful and intuitive platform for streamlining workflows and improving productivity. The software's visual checklist approach allows teams to create and manage standardized processes, ensuring consistency and accuracy. With its user-friendly interface and extensive template library, Process Street simplifies the creation and documentation of workflows, making it easy for both technical and non-technical users to collaborate effectively. The platform's automation features, such as conditional logic and task assignments, enhance efficiency and reduce manual effort.

Cons

One potential drawback of Process Street is the learning curve associated with mastering the platform's advanced features. While the basic functionality is straightforward, unlocking the full potential of the platform may require some time and training, especially for users new to process management software. Additionally, the lack of native integrations with certain popular tools may require additional steps or workarounds to connect Process Street with existing workflows, which can be a minor inconvenience.

Laura
Laura
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 6/4/2023

Efficiency in performing routine tasks

Very straightforward! Non-technical users will have no trouble creating effective procedures because to the intuitive UI. The user interface is also highly uncluttered and easy to navigate. Nonetheless, efficiency is quite high. One of the features I value most is the ability to make changes to a process's blueprint while it is still active.

Pros

Process Street centralizes all of the pertinent information and provides a bird's-eye perspective of all of an organization's processes in one convenient location. It's a system that can be used by everyone in the company with little to no instruction.

Cons

However though Process st is constantly updating and adding new features, it still heavily relies on external applications and connections to accomplish specific tasks. What I enjoy most about process work is diminished by this.

Rounak
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 8/9/2023

Good Experience

Pros

It is easy to use, quite user friendly, and can be used on a daily basis

Cons

As of now, I do not see any cons, it is good to use.

632 reviews

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