Dynamics 365

Pros

I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly.

Cons

Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing.

Pros

Integrated all departments in one place, Finance, Purchase, Sale and Warehouse

Cons

Manual over-writing with code functionality

Pros

It looks like it might integrate well with quite a lot of other areas of the business.

Cons

Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful.

Pros

What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.

Cons

One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.

Alternatives Considered

Reasons for Switching to Dynamics 365

Pros

- Lot of modules Finances, CRM, ERP' Operation, etc
- cloud solution
- Microsoft environnement
- AI features
- Robust solutions

Cons

Complex for new users
- really expensive
- Have to use Microsoft partner
- Complexity for customizing
- Limitation for offline access

Pros

My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.

Cons

There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.

Pros

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

Cons

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.

Pros

What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration.

Cons

The occasional complexity in setup and customization can be a slight drawback.

Pros

3 things: user interface (clear and intuitive), functionality (search, workflows etc.) and import/export capabilities.

Cons

Sometimes it just freezes and you might need to start your task anew.

Pros

Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive.

Cons

The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems.

Pros

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Cons

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.

Alternatives Considered

Reasons for Switching to Dynamics 365

Pros

Simpler and more user-friendly than SAP on front and back ends.

Cons

The customer service gets a little impersonal and feels like a run-around at times.

Alternatives Considered

Reasons for Switching to Dynamics 365

Pros

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful.

Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads.

Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click.

Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as:

- Upgrading dynamic processes
- Improving business process results
- Driving innovation
- Enhancing business process agility
- Improving customer relations/service
- Driving revenue growth
- Cost management
- Improving supplier or partner relationships
- Creating internal/operational efficiencies
- Reducing time to market

Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

Cons

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation.

Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time.

Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Pros

It enjoys innovation and organization using the latest artificial intelligence method's

Cons

still now don’t have many negatives, just the lack of quick communication with customer service

Pros

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Cons

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

Pros

Love the fact i could create share and view documents from other employees in different states or remote workers.

Cons

Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.

Pros

Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.

Cons

One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.

Pros

As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement.

Cons

It's a powerful platform, no tool is perfect, and understanding its limitations is essential.

Pros

1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations.
2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility.
3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.

Cons

1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise.
2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.

Pros

Its great that you can hold all customer information - and the various places the information is held is easily accessable

Cons

Generating reports can take a little longer to do

Pros

The integration applications that comes with the tool is just awesome.

Cons

Everything has been good so far, no complaints.

Pros

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Pros

The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people

Cons

There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this

Pros

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Cons

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.

Pros

It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.

Cons

I would like it if MS teams had more options/functions in working together with colleagues more actively.

Pros

Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.

Cons

The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.

Alternatives Considered

Reasons for Switching to Dynamics 365

Pros

It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use

Cons

some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors

Alternatives Considered

Reasons for Choosing Dynamics 365

Switched From

Reasons for Switching to Dynamics 365

Pros

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Cons

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

Alternatives Considered

Reasons for Switching to Dynamics 365

Pros

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Cons

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Pros

What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making.

Cons

The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively

Pros

The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards

Cons

For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.

Pros

Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.

Cons

1) The cost of marketing is very high compared to other email marketing services
reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.

Pros

Built-In Analytics helps us to make more informed and data driven decisions

Cons

Its a little more expensive and compicated than other but still has lots of benefits over other software

Pros

My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.

Cons

In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...

Pros

1.The seamless collaboration which enables real-time collaboration on documents, spread sheets and presentation.
2. Cloud based flexibility helping me access my files from anywhere with an internet connection.
3.Flexible subscription plans

Cons

1. Users may require a great deal of training to fully utilize all features and functionalities of Microsoft 365.

Pros

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

Cons

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

Pros

Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc.

Cons

I haven't been able to find any drawbacks; it's all benefits with this platform.

Pros

Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making.

Cons

The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills.

Pros

Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success.

Cons

Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity.

Pros

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Cons

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Pros

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Cons

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Pros

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Cons

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

Pros

Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs

Cons

The server based technology has bandwidth issues constantly (make sure you scale your system properly).

Expect your IT staff to grow significantly if you are coming from an AS400 based environment.

Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.

Pros

Dynamics 356 pros are
its a tool that carters for business
Marketing
Accounting

Cons

in Accounting the costing part is less focused

Pros

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization.
- Available on mobile for a quick view on the go

Cons

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded.
- Mobile app is good but limited.
- Requires opening a browser to access integrated services.

Pros

Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.

Cons

It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.

Pros

Easy to use and value of money. The startup organisation easily buy it.

Cons

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Pros

Very easy to customize for a businesses needs.

Cons

The version we were using was a bit archaic and did not allow the employee to view their employee details in the system.

Pros

I don't like much about Dynamics 365. None that I can think of.

Cons

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Pros

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Cons

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.