--- description: Review of Dynamics 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dynamics 365 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Accounts Payable Software](/directory/1851/accounts-payable/software) > [Dynamics 365](/software/106335/microsoft-dynamics-crm) # Dynamics 365 Canonical: https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm Page: 1 / 234\ Next: [Next page](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm?page=2) > Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel \& Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems. > > Verdict: Rated **4.4/5** by 5811 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Accounts Payable Software](https://www.softwareadvice.ie/directory/1851/accounts-payable/software) ## Related Categories - [Accounts Payable Software](https://www.softwareadvice.ie/directory/1851/accounts-payable/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [Account Management Software](https://www.softwareadvice.ie/directory/3606/account-management/software) ## Alternatives 1. [NetSuite](https://www.softwareadvice.ie/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews) 2. [QuickBooks Online](https://www.softwareadvice.ie/software/393202/quickbooks-online) — 4.3/5 (8393 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 4. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 5. [monday.com](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "365 work solutions" — 5.0/5 > **Dhruv** | *23 March 2026* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. > > **Cons**: Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. > > It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. ----- ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *2 February 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. ----- ### "The Complexity of Dynamics 365" — 1.0/5 > **Verified Reviewer** | *18 March 2026* | Entertainment | Recommendation rating: 3.0/10 > > **Pros**: I've always liked its robust reputation and big-picture business management system as well as integration with other 365 brand apps. > > **Cons**: I even more dislike now the overstuffed features and functionality of the app is, wasting time and not generating any useful insights for my own private business. > > Overall, I hardly use Dynamics 365 anymore now given its failings and even though I wish I could've mastered the app, they don't make it easy on the user. ----- ### "Great experience using Dynamics 365\!" — 4.0/5 > **Verified Reviewer** | *19 December 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. > > **Cons**: The integration across users is not super reliable. We experience a lot of lag and downtime between users. > > Great experience using Dynamics 365\! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. ----- ### "Strong Capabilities, but Reliability Needs Improvement" — 4.0/5 > **Verified Reviewer** | *9 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. > > **Cons**: it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. ----- Page: 1 / 234\ Next: [Next page](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data