--- description: Review of Dynamics 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dynamics 365 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Accounts Payable Software](/directory/1851/accounts-payable/software) > [Dynamics 365](/software/106335/microsoft-dynamics-crm) # Dynamics 365 Canonical: https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm Page: 1 / 235\ Next: [Next page](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm?page=2) > Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel \& Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems. > > Verdict: Rated **4.4/5** by 5846 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5846 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Accounts Payable Software](https://www.softwareadvice.ie/directory/1851/accounts-payable/software) ## Related Categories - [Accounts Payable Software](https://www.softwareadvice.ie/directory/1851/accounts-payable/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [Account Management Software](https://www.softwareadvice.ie/directory/3606/account-management/software) - [Supplier Relationship Management Software](https://www.softwareadvice.ie/directory/248/supplier-relationship-management-software/software) - [Fixed Asset Accounting Software](https://www.softwareadvice.ie/directory/269/fixed-asset-accounting-software/software) ## Alternatives 1. [NetSuite](https://www.softwareadvice.ie/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2062 reviews) 2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4481 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews) 4. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6993 reviews) 5. [Fishbowl](https://www.softwareadvice.ie/software/1700/fishbowl-inventory-scm) — 4.2/5 (1129 reviews) ## Reviews ### "Dynamics 365 review" — 5.0/5 > **Aaron** | *22 July 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: microsofot 365 its literally the gold standar of the industry, I have literally worked with it all my life, I guess that the same for 70% or 80% of all people literally. So its really a product I colndt live without it. > > **Cons**: learning curve and interface is complex and sometimes experiences latency when processing large data volumes > > Integration with legacy systems is labor-intensive and requires too many clicks to execute simple operational tasks ----- ### "Technically a CRM" — 4.0/5 > **Breanna** | *24 June 2026* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: We use Dynamics for our CRM because it’s customizable. Dynamics is cost efficient for a larger company 20 employees or more. It supports sales tracking and member communications as well as classroom roster features. In that sense it does support communication between customers and staff and allows the team to effectively support customers. > > **Cons**: It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it. > > It is not user friendly. It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it. Training new staff on it is difficult. You can’t customize your own roles view easily. If you’re purely a back end automation user it’s pretty alright. It’s not really customer facing. ----- ### "Much improved with automation and copilot" — 4.0/5 > **Mitesh** | *2 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Dynamics 365 has evolved into a much more complete business platform. I like how well it integrates with Microsoft 365 and Power Platform, and features like Copilot help speed up routine tasks. The reporting and workflow automation capabilities have also improved significantly. > > **Cons**: The platform is feature-rich, but that also means there's a learning curve for new users. Some advanced customizations and integrations still require experienced developers to implement and maintain effectively. > > Overall, Dynamics 365 has been a reliable solution for managing customer data and business processes. The newer AI capabilities, better integrations, and automation features have improved productivity, although there's still room to simplify some of the more advanced configurations. ----- ### "Powerful CRM Platform with Strong Microsoft Integration" — 5.0/5 > **Anonymous User** | *23 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Microsoft Dynamics 365 is how easy it is to use for managing sales pipelines and customer relationships. I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way. I also like how it integrates well with Microsoft tools like Outlook, Copilot, and Power BI is a major advantage and helps improve productivity. > > **Cons**: While Microsoft Dynamics 365 is a powerful CRM platform, certain aspects of the Sales and Customer Engagement modules can feel less intuitive and flexible compared to other CRMs like Salesforce, particularly when it comes to customization and workflow management. Some day to day sales activities, such as activity tracking, call management, and workflow automation, may require additional configuration or other third-party integrations to achieve the same seamless experience that Salesforce offers out of the box. > > Overall, my experience with Microsoft Dynamics 365 Sales/CRM has been positive. I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and partner interactions through email tracking and activity history. Once you become familiar with the platform, it becomes a very powerful CRM solution, especially when integrated with other Microsoft tools like Outlook for communication tracking and Copilot for generating AI-powered summaries and insights for accounts and opportunities. ----- ### "My experience with Dynamics 365" — 4.0/5 > **Christopher** | *6 August 2026* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Dynamics 365 brings all your business data together in one connected system, which makes daily operations smoother. I like how the modules integrate so you can move from sales to invoicing to reporting without losing context. > > **Cons**: Some areas feel complex when you’re first learning the system. A few advanced features require extra setup time and can be overwhelming for new users. > > Overall, Dynamics 365 has been a reliable and powerful platform that helps streamline processes and improve visibility across the business. Once the initial learning curve is behind you, the system becomes a strong tool for managing sales, invoicing, and customer interactions. ----- Page: 1 / 235\ Next: [Next page](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data