--- description: Review of Automation Anywhere Aisera Solutions Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Automation Anywhere Aisera Solutions | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [Automation Anywhere Aisera Solutions](/software/106734/ai-service-desk) # Automation Anywhere Aisera Solutions Canonical: https://www.softwareadvice.ie/software/106734/ai-service-desk > Aisera is an agentic AI platform designed for mid-market and Global 2000 enterprises across financial services, healthcare, retail, and technology industries. The platform is deployed cloud-based, making it accessible without on-premises infrastructure. Aisera automates IT, HR, customer service, and finance workflows by resolving employee and customer requests through AI-driven conversational interfaces. Core features include AI-powered ticket resolution, multi-channel virtual assistants, workflow automation, and integration with existing enterprise tools such as ServiceNow, Salesforce, and Microsoft Teams. Businesses can use these features to reduce manual workload on support teams and handle high volumes of service requests without adding headcount. Support for Aisera is available through email, a knowledge base, and dedicated customer success resources for enterprise accounts. > > Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Automation Anywhere - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Catalan, Chinese, Dutch, English, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Kazakh, Korean, Malay, Marathi, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Tamil, Telugu, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Canada, France, Greece, India, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - AI‑Powered Candidate Screening - API - Access Controls/Permissions - Activity Dashboard - Agent Collaboration - Agent Governance - Alerts/Escalation - Analytics - Asset Tracking - Automated Routing - Autonomous Task Execution - Availability Management - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Compliance Management ## Integrations (1 total) - Agent Platform ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [AI Agents for HR](https://www.softwareadvice.ie/directory/5241/ai-agents-for-hr/software) - [Enterprise Search Software](https://www.softwareadvice.ie/directory/4368/enterprise-search/software) - [AIOps Platforms](https://www.softwareadvice.ie/directory/4432/aiops-platforms/software) ## Alternatives 1. [Cognigy.AI](https://www.softwareadvice.ie/software/206938/cognigy-ai) — 4.8/5 (23 reviews) 2. [Capacity](https://www.softwareadvice.ie/software/183274/capacity) — 4.5/5 (14 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (269 reviews) 4. [Moveworks](https://www.softwareadvice.ie/software/345029/moveworks) — 5.0/5 (1 reviews) 5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) ## Reviews ### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" — 4.0/5 > **Joel** | *20 February 2021* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding. > > **Cons**: Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases. > > Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution. ----- ### "Quick Turn arount Time on Issue Resolution" — 5.0/5 > **Eva** | *9 July 2021* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: A great web platform that is accessible from any device, \& we have been able to resolve customer queries quickly, even when working remotely. > > **Cons**: When there are many client support request issues, and one is using a mobile phone, the platform is quite slow. > > I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/106734/ai-service-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data