Sevocity

Pros

I love the ease of use and the simplicity. It gets rid of all the unnecessary clicks and other things that complicate other EHRs. My charting is faster and I love the easy customization.
EASY CUSTOMIZATION.
Nice lab interface.
Ordering made simple.
Patient portal nice and not overally complicated.
Minimal menus. Won't get lost in a sea of menu options.
Staff loves it.
Staff doesn't complain.
Well laid out.
I love the RCopia interface for eprescriping.

Cons

1.Can only open one encounter type at a time. They are addressing this now, hoping this won't be an issue soon.
2. ICD10 search not great but a quick google search will find it if you can't find it immediately on theirs. I foresee this being corrected in the future. I just add them to my favorites as I have to look them up so there are fewer and fewer each day to look up.

Otherwise I have not found anything else I dislike.

Pros

the trainer and the feedback we get in a timely manner is great

Cons

not texting patients, we need to let patients know they have appts

Pros

Looks Professional, but does not work professionally . This could have been a great program.

Cons

Does not work well with the everyday function of a company and error.

Pros

I like the ease of adding and modifying templates. Also setting up favorites that we use often.

Cons

It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.

Pros

It has the same features or even less one touch click like other EHR softwares

Cons

Because the EHR and the PM are 2 separate products and not developed as an integrated all in one platform so sometimes an encounter/charge did not transfer to the PM/Billing system.
And the major complains from lot of doctors and they wish they can do it on an small/portable ipad instead on a Window or Mac laptop.
The Microsoft Surface option is not the same customer ease of use like EHR software that were built for Ipad user.

Alternatives Considered

Reasons for Switching to Sevocity

Pros

Easy to learn, use and 24 hours availability of customer services representative

Cons

I do not have any dislike at this time nothing.

Alternatives Considered

Reasons for Choosing Sevocity

Switched From

Reasons for Switching to Sevocity

Pros

I like the ease of use, the quickness of the system, and how much communication there is between the staff as well as the patients. I like how we can open multiple encounters and that the system is easy to understand when training new staff.

Cons

There's not much I don't like about Sevocity to be honest, I think its a great program and it has helped out office become more efficient. I would like to be able to go back and reference messages even after they have been sent but thats the only thing I think that could be improved.

Pros

How easy it is to navigate throughout the system

Cons

There is nothing I dislike at the moment.

Pros

Registration and Scheduling is user friendly

Cons

Orders & Referrals, still learning the system.

Pros

Sevocity is user friendly and easy to navigate for all users including the provider.

Cons

One con I will say is how we access our MIPS reports, it would be nice if it was a dashboard that we could view easily at a glance.

Pros

The software is user-friendly and the product seems to be consistent.

Cons

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

Pros

Overall the system is easy to use, easy to learn. The layout with the available tabs make it functional.

Cons

It is a unidirectional system which does not allow for orders to travel from Sevocity to outside labs.
It would be nice that the patient encounter were just on one simple window versus the multiple tabs, including ordering medications from the encounter versus going into Rcopia.

Pros

very user friendly, easy to navigate and support is awesome.

Cons

when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.

Pros

1. User friendly.
2. Functional, easy to understand.
3. Complete note- able to chose the components of the chart content.
4. Able to use with lab, drops into chart.

Cons

1. Only one person at a time allowed to be inside the chart; this causes wait time for the patient and staff. Each person must wait to do their part of the record, such as charting, prescribing medications, ect.

Pros

Sevocity is user friendly and we can customize

Cons

Some of our customizations aren't very good

Pros

As above, the product was easy to learn and the training was good. The prescribing software is excellent.

Cons

1. Two people cannot be in the chart at one time. For example, if you want to chart in the HPI, your nurse cannot enter meds or PMH, or be in any other part of the pt's chart. This seriously affects work flow, and for this reason alone I would consider buying another EHR. If you have a busy office, this is not a great system.
2. Everything is an "encounter" so if you change a med, or refill a med, or talk to a patient, you have to scroll through these encounters to find your notes. You can only see the titles of 5 encounters at a time and then you have to ask to see more.

I have asked the Development Team to fix these issues but they told me they have more pressing issues to work on.

Pros

Easy use

Cons

Not being able to delete some mistakes made

Pros

Very user friendly. Extra help features and videos

Cons

Insurances did not merge over and we had to add

Pros

very detailed and easy to understand

Cons

i would add a monthy calendar to front page

Pros

Relatively low cost. Good customer support when needed. Cloud-based software, so able to access from any computer, but you have to download the app for it on the device you want to use it on. No server required. But, you can't just log onto it from the internet.

Cons

Very poor functionality in certain ways. Trying to suggest or get any product enhancements done is essentially impossible.

Pros

easy to use

Cons

took a while to figure out how to customize it for my needs

Pros

Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.

Cons

Having to enter multiple times the same information in several different spot in order to meet the meaningful use

Pros

THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.

Cons

I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT

Pros

Ability to customize many areas of the software. You can add templates and forms and they help you do it ALL

Cons

If a document is scanned in error, it can't be deleted. You have to move it to another chart.

Pros

Available help from staff

Cons

I do not know

Pros

The clear communication, training and follow-up.

Cons

None so far, since this organization is a new user.

Pros

Easily accessibility. I was hesitant at first, but found it easy to navigate.

Cons

It’s not compatible with EHR from other hospitals.

Pros

EMR is easy to use. Customer service is great to answer questions and provide training for new employees.

Cons

Some functions take multiple steps, seems like those could be streamlined with less steps.

Pros

The simplicity of it. Even without prior instruction it is not hard to figure out.

Cons

I do feel some of the charting could be a little more detailed.

Pros

The ease and flow of the system. The ability to see all of the patients information.

Cons

The ability to have more customization.

Pros

Sevocity is very user friendly and easy to navigate through.

Cons

Haven't been using long enough to have any complaints.

Pros

EMR for charting, patient portal, customer support. We use Sevocity for a lot of document storage for all sorts of things for our office that don't have to do with patients, but deal with things for the office. We have used Sevocity for about 9-10 years.

Cons

I would like to be able to rotate a document once it is uploaded into Sevocity.

Pros

The features and ease of use in the Tools and Administrative are very easy to use, and if you don't understand Sevocity has Customer News in the Help Section where you can always request help, and / or go to training webinars. It is also easy to train our employees to use Sevocity.

Cons

Most of the software is great and different features, but we always have trouble with the PPDX, this could be due to the Hospital we work with but it is an issue where we have had no incoming PPDX messages coming through and it takes a long time for this to get resolved. We pretty much gave up on it despite that we really need this feature for hospital notes, pathology etc.

Pros

We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.

Cons

Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.

Pros

Cloud-based
The account holder is able to add/delete users.
The account holder is able to customize
Frequent software updates
Product request forms
Reporting
Frequent training webinars

Cons

Software servers go down sometimes
Import/export not global
Referral reports not specific enough
Need more options for notification pop-ups

Pros

I have been using Sevocity since 2009. I enjoy the flexibility, I also appreciate that it is user friendly and Sevocity as a company is very attenuative in regards to how they can improve the system.

Cons

The only con I have is I wish the interaction between Sevocity & Dr First was more helpful. It is not a Sevocity issue but a Dr First problem. It would be better if when a provider receives a refill request they had last visit and some additional information to speed the refill process along. Currently you have to leave Dr First - go into Sevocity review the chart, plan notes and return to Dr First to complete the script. It takes more time than it should. However It would not stop, prevent or slow down my decision to purchase Sevocity again.

Pros

Product is easy to use, training is easy as well, our new employees seem to catch on quickly which is a plus for our busy clinic. Overall we like the software and it fits with our needs.

Cons

We did have issues integrating it with the other software we use (Kareo) and they are currently working together now to fix an issue we have been having for about 2 months with new patients not able to cross over.

Our provider doesn't like the procedure notes with the EMR system so we use another EMR as well.

Pros

Ease of use.
Great customer support (which was rarely needed).

Cons

No audible tone when a patient is ready to be brought back.

Pros

Easy to use and was very easy to integrate with our state immunization and practice management program

Cons

Adding new templates and charting when it was time to expand to adding Mental health to our clinic was a challenge but customer service was very patient and helpful

Pros

Clinic workflow is very straight forward and easy to navigate.

Cons

Not enough report options for compliance.

Alternatives Considered

Reasons for Switching to Sevocity

Pros

As administrator I am able to assist clinical staff in unlocking locked charts, resetting password and the ease of setting up new users. The support staff is always there to help with any issues we have and are always solved in a timely matter.

Cons

I really feel like there are no cons with this product at all.

Pros

I like the functionality of the software overall.

Cons

No complaints with the software at this time.

Pros

The infinite ways to modify the exam is a great. I have never seen this simple expandable format in other software. I love the easily customizable menus on the exams. All in one EHR and Front office is great as well. Support is great!! almost immediate every time I have used it. The best I have ever had in a tech company.

Cons

Occasionally i come across something I cannot customize. It is rare though.

Pros

The ability to customize the experience for each provider and to build endless templates without waiting on an implementation team to make updates.

Cons

It only allows one encounter to be open at a time for a patient.

Alternatives Considered

Reasons for Choosing Sevocity

Reasons for Switching to Sevocity

Pros

Relatively easy to learn the software.

Cons

1. Only one person can be in the chart at one time - so your staff cannot help you enter information if you are in the chart. Very inefficient!
2. No ipad or iphone app
3. Every time an update is made the system becomes more burdensome
4. We give suggestions to improve the system - positive changes are never made.

Pros

Comes out with new features often, but not features we often use .

Cons

Every thing is a product idea submission and they do not get back to you with when it will be implemented or if its possible.

Pros

Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.

Cons

Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.

Pros

easy

Cons

user-friendly

Pros

Love that you can leave messages for the staff and Dr's. Love how the demographic rolls over and charges to our billing system.

Cons

wish we could have more than one interface. Not sure if this is a sevocity issue or not.

Pros

I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.

Cons

I have no cons related to this software. I do wish they had a practice management software to go with this EHR

Alternatives Considered

Reasons for Switching to Sevocity