--- description: Review of CustomerGauge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CustomerGauge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [CustomerGauge](/software/108972/customergauge) # CustomerGauge Canonical: https://www.softwareadvice.ie/software/108972/customergauge Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/108972/customergauge?page=2) > CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports. Administrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates. CustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures. > > Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 11 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerGauge - **Location**: Amsterdam, Netherlands - **Founded**: 2007 ## Commercial Context - **Pricing Details**: Contact CustomerGauge for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - API - Account Alerts - Account Management - Activity Dashboard - CRM - Churn Management - Communication Management - Complaint Monitoring - Customer Engagement - Customer Experience Management - Customer Management - Customer Segmentation - Dashboard - Dashboard Creation - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Data Collection - Negative Feedback Management - Predictive Analytics ## Integrations (11 total) - Autotask PSA - Close - Freshdesk - HubSpot CRM - Keap - NetSuite - Oracle CPQ - Pipedrive - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Dashboard Software](https://www.softwareadvice.ie/directory/440/dashboard/software) - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3042 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Efficy CRM](https://www.softwareadvice.ie/software/38575/efficy) — 4.0/5 (90 reviews) 4. [monday.com](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (5726 reviews) 5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Great tool for corporate NPS programs" — 5.0/5 > **Renan** | *7 August 2020* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. > > **Cons**: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. > > Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. ----- ### "CustomerGauge in Behavioral Healthcare" — 5.0/5 > **Kayla** | *13 August 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. > > **Cons**: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. ----- ### "CustomerGauge global roll out" — 4.0/5 > **Grégory** | *31 August 2020* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. > > **Cons**: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics \& Monetize features. > > Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page \! ----- ### "Great service & tech" — 5.0/5 > **Amanda** | *11 September 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results \& followup process in one location. > > **Cons**: I find some of the reports \& dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports \& dashboards you've already configured so you don't have to start from scratch. > > We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great\! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model\! ----- ### "Customer Gauge" — 5.0/5 > **Brian** | *17 September 2020* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship > > **Cons**: I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier > > I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/108972/customergauge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/108972/customergauge) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data