About BigTime
BigTime pricing
BigTime does not have a free version but does offer a free trial. BigTime paid version starts at US$20.00/month.
Alternatives to BigTime
BigTime Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
We use BigTime for Professional Services Automation. It is great for our multilevel company.
Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.
Pros
BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.
Cons
the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.
Response from BigTime Software
Denise,
Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!
We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected].
Thanks again!
The BigTime Customer Success Team
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Easy entry of time and expenses using Bigtime
Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.
Pros
BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.
Cons
The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
BigTime is great for consultants working in a remote office environment.
I haven't worked with other programs, but overall my experience with BigTime has been very good.
Pros
BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.
Cons
There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Project Management/Budgeting
As someone who considers themselves tech savy, I am having issues with this software creating more issues than being helpful. The webinars should incorporate more consumer questions or feedback, especially if there are common themes with user questions or issues.
Pros
BigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.
Cons
The data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.
Response from BigTime Software
Robyn,
Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/), which has hundreds of articles on things like custom reporting (http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/) and creating % complete invoices (http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/) which auto populates task percentages for you.
We hope this helps, and keep an eye out for an email from one of our Success Team members.
Thanks again,
BigTime's Customer Success Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Connect with humans who understand the product and its purpose
Fast and effective
Pros
It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.
Cons
I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.
