About Connecteam









Connecteam pricing
Connecteam has a free version and offers a free trial. Connecteam paid version starts at US$29.00/month.
Alternatives to Connecteam
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Great service for tracking work done by data reveiewers
Positive. I think it's a great tool and the app works well. It helps track that people are working hours and can match up with their time sheets.
Pros
Easy to keep track of different employees. We have remote workers (data reviewers) on a consultancy basis so they don't have line managers. This makes it easy to align everyone together.
Cons
The amount of emails and notifications I get from the service. I had to switch them off. Also, the website can be a little counter-intuitive at times.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Review experience
I have really enjoyed it so far, and have been happy with our choice as we had many products to choose from with a diversified group, and certainly price was always a consideration with so many user at the start of a new platform with a new system and designing has been interesting and challenging at the same time.
Pros
So far I’ve enjoyed the chat feature and able to use the mobile app for administrative and teaching as well as the kiosk mode for testing other users issues
Cons
The job scheduling and setup has been cumbersome with our unique business model and found a few technical issues with parent and sub jobs that I have diagnosed for CT and referee issues to Lior and then had them fixed from the developers group (ie never had anyone suggest that when importing jobs that the subjobs were not coming automatically checked with the parent job details to take the same attributes as the parent hence had to get design involved and update issues because of unacceptable behavior for those issues. Had to provide video of experience so they could understand the issue and help with testing, but ultimately it was as fixed, with one more template issue still under consideration of the developers team (jobs do not allow template import correctly with users and NO group can be attached to jobs but it combines the users and groups into one during import process and have to ultimately turn off each and every job (and sometimes the subjobs) while importing, and that prices can be lengthy, especially when importing hundred of jobs with 8 subjobs each.
Reasons for Choosing Connecteam
Price and to have more things within one platform, so easier communication, also we have veer changing needs being contractual with WA state and need to revise our building of plans and platform. I was brought on to help organize our company and this was a tool I found and ultimately sold our owners on, so this is a big jump for our small business.Switched From
Microsoft Outlook, WhatsApp, OneDrive, Adobe Acrobat Reader, Microsoft 365, Skedda and TalentLMSReasons for Switching to Connecteam
Users were needed for each person, cost is certainly a need to keep at minimum, still needing to upgrade some hubs so hopefully this will be a good science and not out cost others. We even checked building software such as Projul and there stating price of 14k was not feasible, but some similar products like breadcrumbs is a nice feature.- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Could have been a great tool
Irritating and disappointing. I was looking for a one-stop solution for our PTO management, as well as onboarding of new employes. When initially signing up I was told that I was going to be able to create detailed re-usable task lists, something I planned to use to onboard new employees. Turns out what I wanted to be able to do is not actually possible on this platform. I'm temporarily stuck here as I look for something else.
Pros
Has a nice app and a nice interface for desktop use.
Cons
Constantly, daily, trying to do things only to have a pop up tell me how much more money I'd have to pay in order to unlock that functionality. There is far too much locked out... such as the ability to copy something, or the ability to turn off sending something to the entire organization. It is a constant irritation to be trying to make something work only to have these demands for more money thrown in your face over and over again.
Alternatives Considered
TimetasticReasons for Choosing Connecteam
I wanted something better than what we had and now expressing all of this is just making me more angrySwitched From
TimetasticReasons for Switching to Connecteam
I wanted something better than what we had and now expressing all of this is just making me more angry- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Happy Customer
Overall, the experience was great, every time I get the chance I recommend them to business owners that I know.
Pros
What I liked most about the Connect team app is how easy it is to use, I am not good with technology, but everything I needed was at my finger tips. Love the reports that it gives me, I'm easily able to see where everyone started there days from. Thank you connect team.
P.S. Customer support, super easy to get a hold of.
Cons
Honestly As long as I've had connect team I've had very little issues with them.
Alternatives Considered
TeamSenseReasons for Choosing Connecteam
I saw an add on youtube, it looked like something I very much needed.Reasons for Switching to Connecteam
Over all connect team was much more compatible to what I was doing, and the price really helped me out.- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Tropical Joes
Very valuable! I would recommend to anyone
Pros
I like the easy to use tools, attentive customer support and the ability to customize for your business
Cons
I wish we could pick and choose upgrades as only need a couple certain ones but not worth the whole advanced plan
Alternatives Considered
7shiftsReasons for Choosing Connecteam
We needed something digital and that could be easily viewed at all times by all owners, managers and employees that wasn't too difficult to useReasons for Switching to Connecteam
It wasn't as user friendly or have many features we needed. wasn't as customizable. I also saw more restaurant names I recognize that were using Connect Teams- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great value!
We ditched Jobber for Connecteam, and I've realized they had some features that were really helpful for our commercial cleaning business (and lacked many as well which prompted the switch).
For instance, the separate client files that Jobber had, that kept all of the client’s data, activity, and history in was really great for our line of work.
It would be nice to allow the ability for our team to clock into a job AFTER it's scheduled end time because our cleaners typically do not have a firm start time for their job sites, as long as they get them done that evening, so sometimes they start after the "scheduled" start times or do them in a different order. However, they still need a scheduled window of time showing them how long the job site should take, and also for me to know the scheduled time versus the actual work time.
Also, Jobber had the ability to leave notes that stay attached to a recurring job as a clear history of activity and everything that has been noted for that client job SITE, rather than just a shift. It was super helpful. Recurring jobs kept all notes that were added to any shift so that they were visible at any point in the future during a different shift.
Also, Jobber's ability to start and stop job timers for each job and still have the time clock running in the background allowed them to stay clocked in as they went between job sites, but clearly demarcated their time spent at each job site from their time spent traveling between sites. If the Connecteam 'Check-In' and 'Complete' features could be used within a Time Clock and we could add them to each job site, and it demarcated the time clock to distinguish time spent at each site, I believe that could solve this.
I think Celebrations should stay on the feed even after they end.
I think admins should be able to see 'Work Contacts' in the Directory from the app even if other users cannot.
It would be cool to be able to add 'Forms' to an onboarding pack, because you could convert certain paperwork into a form rather than filling out/scanning/uploading a PDF.
Collaborative Forms (checklists) so that multiple users can fill out the same form if they’re doing tasks at the same job site.
Printable Forms, both blank and completed.
It would be cool if you could add/insert/attach a Form within a Form. Example, our 'Job Site Inspection' form could have an attachment/shortcut to our 'Supply Request' form right in it. So when someone does a site inspection they could also note supplies needed in a way that it would funnel to the correct spot = supply requests, rather than having to fill out 2 separate forms, and also so the admin doesn't have to check 2 different forms for supplies needed (ie. ‘Job Site Inspections’ and ‘Supply Requests’).
The 'Events' could be enhanced to be similar to Calendly, where you can invite people who are NOT users to an event, and set MULTIPLE email AND text reminders in the days and hours leading up to an event. That would be amazing for our hiring funnel!
Conditional 'Tasks' would be cool.
Also, a MONTHLY Job Schedule view that toggled on for an "expanded view" so you could see everything scheduled in each day without needing to expand each condensed day separately. Currently the monthly view only shows you 3 shifts per day and you need to expand EACH DAY individually in order to see the full daily schedule. ALSO- to toggle on a MONTHLY view that only shows each job SITE scheduled rather than each user scheduled. It could show every user assigned to that job site up in the corner of the shift or something, instead of having 3 users showing up in 3 different spots on the daily schedule when they're all going to the same job site at the same time. Basically a job site view option and a user view option within the monthly view option.
I think it would be nice when a user receives a 'Request for Replacement' for a shift, they would keep being notified about the request until they accept it or reject it.
Also- if the geofences could be smaller, and be able to customize the shape around each job site/building. PLUS- AUTO CLOCK IN AND OUT GEOFENCING would be AMAZING!
Please know that these are not criticisms, rather ideas for improvement. I am thrilled overall with the switch from Jobber and think you offer a TON a value! Much appreciated, thanks, and well done.
Pros
It includes Ops, Comms, and HR. We switched from Jobber and it required a ton of other apps and integrations. Connecteam has it all.
Cons
You cannot make separate client files bc it is 'shift' based rather than 'client' based. We're making it work so far, but not being able to keep all ongoing activity recorded and documented per client is almost a deal breaker, for our industry anyway (commercial cleaning).
Reasons for Choosing Connecteam
It was expensive already and prices keep going up, and you still need to integrate countless apps to do day to day stuff such as chat and HR.Switched From
JobberReasons for Switching to Connecteam
Because it had all the Communication and HR stuff included. I really want our team's experience working for us to be as simple and streamlined as possible, so a software that has it all is a big deal. Every one of our team members are part time, so I did not want them to need 6 different apps for a part time job.- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Time Management Mastered!
Between the webinars, helpful emails and insights, the usability of the program and the professional support team, it's been a worthy annual investment we make for our team.
Pros
We appreciate the functions of the service, particularly for project management and the search functions and filtering through the program. We've been able to track data over this last year we never would've dreamed of effectively capturing before. It has allowed us to systemize our time tracking so effectively and the data has taught us so much about changes we intend to make in the coming year.
Cons
Theres price point adjustments for everything, as a business spending over a thousand dollars a year, these minute limitations that jump up each service type to a separate level for one feature is challenging to nagivate, and more expensive than we'd like.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A one stop shop solution for businesses needing HR, payroll and communication
Excellent! We can't believe how we managed before.
Pros
The variety it provides. We are able to use it as a full HR software, payroll assistance, and communication tool for providing site staff access to documents and forms all available on their mobile phones.
Cons
Sometimes archived staff appear on the time clock, but this is very rare and usually rectifies itself by the next day.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Connecteam, A Nice Solution
Very positive overall experience. We've been using Connecteam for years as a timeclock, information database, and communication.
Pros
Connecteam is always innovating and keeping their clients up to date. They offer great options to delivery information to our teams and keeping everyone on the same page.
Cons
Sometimes read messages will show as unread when loading. Certain knowledge base formats don't load properly or quickly.

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
One platform for employee communication.
Connecteam has made it easy to communicate with staff when we have store updates, new deals, or changes to the schedule. The staff can even request time off and pick up open shifts which streamlines the communication with less back and forth.
Pros
Communications with staff in all one platform.
Cons
The cost is expensive for some features.
Alternatives Considered
HomebaseReasons for Switching to Connecteam
Can do more than the competitor. However, homebase was cheaper- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Connecteam is working pretty good!
Pretty good! I would tell others to try it, it is not a pretty good tool!
Pros
I like the ease of one click to log on, I used it every day all day so I am pretty aware of it's function and features offered. I do with I could unclick when I go to log out and and decided to do one more thing..... you can not back out of your log off! That is annoying.
Cons
Finding the "role" you need to log in as can be annoying. I want to use a role I pick every day but i listed my role way down the list instead of under frequently used list.
Response from Connecteam
Thanks for your feedback!
You have mentioned a couple of things that we'd like to address:
1) Can't go back to your shift once you've clocked out: Sure you can! Just go to your timesheets and edit the shift, it's as simple as that! You can do it from any device :)
2) If you have many jobs listed for you but don't use all of them, simply unqualify yourself from them: Log in to your dashboard and ensure you and your team are only assigned to jobs relevant to each of you. It's very easy to do and will downsize the list of jobs you see when you clock in. By the way, you can even use Geofence to control the jobs shown in each location. Give it a go!
Do you think that these solutions will help? Will you consider changing your review to a higher rating? If you want someone to walk you through it personally, please contact me at [email protected] and I'll be happy to help!
Thanks again!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Connecteam streamlines your time tracking, and keeps your team connected!
Overall we are very happy to be using Connecteam and our staff all agree it has made things much easier. From time tracking, to job briefings, milage reports, and gathering documents, there is nothing you cant do on Connecteam!
Pros
Connecteam's time tracking is amazing! To be able to select from multiple jobs and sub-jobs, add notes, and even attachments such as milage, meals, hotels etc, it keeps our time tracking streamlined and simple. This helps our accounting department to be able to invoice for the exact amount of time spent at each clients facility, and gives a large overview of exactly where and what our staff was doing.
Cons
Occasionally the app crashes, and it makes it difficult for our staff to sign in/out for the day. It is rare, but when it does happen, it causes a disturbance.
Response from Connecteam
That's great to hear! Thank you so much for your review!
As for app crashes - that shouldn't happen at all. If that issue persists, please contact our team at [email protected] so we can take a closer look at that :)
Thanks again for recommending Connecteam! ❤️
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent system for small businesses
Good
We have used it for 10 months and all users are involved in the system
Pros
We use the scheduling of work/ops and timesheet system
Cons
When we went onto subscription some functionality that we used between timesheets and scheduling was lost.
Eg timesheet templates
On timesheets it doesn’t round to the nearest 15 mins, so unable to integrate with our oayroll
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Coordinator
I use it to schedule staff and communicate with them individually or groups. I like having it all in one place.
Pros
I feel like it is easy for me to use to set schedules and communicate with staff.
Cons
The app opens slow on my phone. When I need it quicker I have to use it on the laptop.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Works well for our business!
It has worked very well with our business since we have two different schedules in the hotel for the banquet side and the restaurant side and it's nice that employees are able to pick up shifts on either schedule when needed.
Pros
Servers can easily drop and pick up shifts without endless group messages.
Cons
It was a little confusing at first to set up my schedule and get my team trained to utilize the app.
Alternatives Considered
7shiftsReasons for Switching to Connecteam
Cost and ability to make multiple different schedules for two different businesses.- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Connecteam Makes Scheduling a Breeze!
It's made our lives easier by allowing for easy scheduling of shifts, and even allowing staff to update their hours themselves and
Pros
The ease of scheduling is great! It's made scheduling shifts so much easier than our previous system.
Cons
Not much to complain about! If I had to pick one thing, I'd say the permission controls and smart groups access can be a bit confusing.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Significant improvement to our Everyday Business with Connecteams!
Very positive, it has streamlined our communication greatly and improved overall service and connectivity with our team significantly.
Pros
The desktop version is very user friendly, really like date and time stamps on messages and tasks to see exactly when a submission was made. TONS of options for creating all sorts of content, seems limitless really.
Cons
I wish the app would show different views for scheduling so you may look at a full week or month at a time like other Calendar platforms. Would be nice as well if a payroll schedule could be set in the platform and then it would give the times for each staff during those periods (or maybe it can but I do not know how to do so!)

- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
I can better visualize the work
It improved performance and internal communication with the entire team by keeping a work order and precise control of the hours worked
Pros
Connecteam helps me validate the work that each employee does without having to be next to that person, we can communicate as a more united team in the work chat and be able to keep an improved order of the tasks that are pending to be done. This software helps me maintain a perfect order and a production with better results.
Cons
Its multiple functions can be a little confusing at the beginning of learning how to use the platform, but it is something that with time you can learn the correct use
Response from Connecteam
That's great to hear! Thank you so much for your review and recommendation :)
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
We ❤️Connecteam! Would 💯percent recommend to any business!
Smooth, professional and easy. Onboarding was minimal effort and we are grateful that support is so responsive when we need them.
Pros
How it connects my staff and streamlines communication!
Cons
Not much- just a few features we have suggested over the years that I hope will be considered in the upgrades when it comes along.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
90% amazing
90% really good, just a couple of things that would be great to be able to do, eg: upload and delete jobs from our accounting software, an API that would work. Also we now have to get staff to enter time off in individual days, not blocks as you cannot upload the leave in individual days if entered as a block. (this is a change that worked previously fine)
Pros
Easy of use for the program for all staff and the clarity it provides for payroll.
Cons
The constant changes, some are really good and some change parts of the program that work really well for us, then they don't which frustrates staff have to make work arounds.
- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good Scheduling Product.
Great! Support has been good and again, the layout.
Pros
Layout is really great. Ease of navigating and assigning shifts.
Cons
Nothing really comes to mind. Perhaps scheduling of time off.
Response from Connecteam
Thank you so much for your review and feedback! It's great hearing you're finding Connecteam to be easy to use :)
As for adding Time off directly to the Schedule - you can do that right now! Click the 3-dots button in any slot, and select the Time off option. It's that easy!
We hope this will help you consider updating your review rating to a higher one :) And if you need our help, please don't hesitate to reach out to us at [email protected] or over the live chat :) Thanks again for your review!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Internal Operations Manager
Great app - Very well priced for all you get with the product
Pros
Very user friendly - Great app - Very well priced for all you get with the product
Cons
Not the easiest to reach customer service - but problems are few and far between
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Connecteam review
I can appreciate the usage that is available
Pros
It’s easy to utilize the different things they have available to use. There are many options available to use with your company.
Cons
There are so many things to like about it. It’s hard to come up with something that could be improved
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
1 year review
Overall, our experience with Connecteam is great and we plan to keep using it.
Pros
Some things we like about Connecteam are the Geofence, how easy it is to clock in and out, and the schedule layout. Assistance is always kind, helpful, easy, and fast.
Cons
We have had a bit of trouble with Geofence. Even though the radius is put on, the guys can still clock in or out of the fence.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Positive review
Positive. Will continue to use service.
Pros
The convenience of scheduling and being to chat with my team in one place.
Cons
I would like a feature added that doesn't allow an employee to mark themselves unavailable after they've already been scheduled.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Amazing! Buy this for your team now!
Very impressed after trying serval other options and working with other similar software Connecteam really is super impressive. It's easy for those that aren't tech savvy to catch on as well which is great!
Pros
I like that they are always innovating and improving upon the features. It feels like an app that is created with the user in mind. Too many apps are built to check boxes of functionality but are not a smooth user experience. Connecteam excels at creating with the user experience in mind.
Cons
I wish they had a few more options for smaller businesses when it comes to the different additional purchase options. Being able to just add on individual thing vs upgrading to a much larger system would be great.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great functionality and helpful customer service team!
We were looking for an alternative to another HR software that had less functions; we wanted checklists, forms, document storage, and scheduling all in the same place. Connectteam does it all, and everything can be set up and edited exactly how you want it. If there are any features that aren't working, or things that you feel are missing the customer support team is genuinely really helpful and has always dealt with any issues I've run into. Couldn't recommend it enough to be honest!
Pros
Great functionality, responsive and super helpful customer service team, and it had every feature we could need or think of!
Cons
The pricing structure is confusing and feels overpriced if you need full functionality in every category.
Reasons for Choosing Connecteam
Needed more functionality; namely checklists and documentation management. Deputy only offered scheduling software, and the task management on it was awful.Switched From
DeputyReasons for Switching to Connecteam
Suited our needs better, better functionality, and cheaper!- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Connecteam is now a Core part of our operation.
Positive, light - I mean that CT does not burden the user with too much info and was easy from day one - however there is so much below the surface that we have not yet fully explored the available features. We initially intended using CT as just a Site Attendance App but it soon became apparent that is would be a whole lot more.
Pros
CT is simple to use for the guys on site to figure out from day one and has features that we have been able to add that has not reduced the use by the site team but added real value in the office. We now use is as a company-wide communication system, Work programming, Daily Time Sheets, Site diary with photographic records of daily progress and more.
Cons
Nothing - I have not found a single thing about CT that I dislike or like least.
Reasons for Choosing Connecteam
So many reasons - but ease of use & integration to Xero top 2Switched From
QuickBooks TimeReasons for Switching to Connecteam
So many reasons - but ease of use & integration to Xero top 2- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
100% worth the investment
I feel like it has evolved over the padr year
I love the ongoing upgrades and the support that comes with it. I have attwnded somw of the webinars when new features come out. It has been a game changer and a vital part of my business
Pros
Connect team has been a crucial part of our orginaization. It keeps the team unified in allowingnusnto connect with one another to share everything. Whether we are wishing someone a happy birthday or sharing a raving client review, the impact of Connect has bridged the gap between our staff. The organizational aspect for management has been improved greatly with assigned tasks and private groups. This is exactly what we needed and I contribute our success in the buiness to the communication we have achieved with this platform!
Cons
I wish the additional cost to some of thr added features could be chared a la cart. The pricing runs in tiers, however I wish you could specifically pay for a particular feature. Ie delayed scheudled messages. I have my best ideas in the middle of the night and I would love to share with my staff . However, i dont feel the need to upgrade to the next tier as I dont need all the other bells and whistles.
Alternatives Considered
BasecampReasons for Choosing Connecteam
They sold to square and Ultimately removed many features that we had previously usedSwitched From
CrewReasons for Switching to Connecteam
The ease of use, features, design and overall ratings- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great business platform
Connecteam is a great addition to our business and day to day operations. There are many features we have chosen not to utilize but I can see if being a great asset for other businesses. We mainly use the platform for communication, scheduling and reporting.
Pros
I love how customizable this platform is. You can really mold it to your business. I love that even the app can load your company logo to really feel like it's built for your business.
Cons
a lot of what I disliked about Connecteam has been fixed in updates through the years of using the platform. There isn't much I can say I don't like.
Alternatives Considered
7shiftsReasons for Switching to Connecteam
Fully customizable to mold the way we wanted it to. The price compared to other options that had less features made it a no brainer.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Satisfied Customer
Overall our experience with Connecteam has been outstanding. There are lots of tutorials and customer service help at the touch of a button. I haven't had to use that very often because the program is very intuitive and easy to navigate. It helps us track our employees' time and vacations as well as gives everyone ample room for comments and notes so we stay informed of any daily work changes, issues and notifications. I am able to edit the status on forms so I can keep track of the ones I have already reviewed. Overall, Connecteam has been a time saver and keeps us organized.
Pros
I like the wide variety of uses this program offers. It allows us to easily communicate with our employees, share scheduled services, edit payroll time sheets and helps tremendously with our billing by allowing our employees to fill out and submit their own forms like service reports and reimbursement expenses.
Cons
If I had to improve something, it would be the ability to add "Jobs" in more places than just the Job scheduler. I sometimes need to add a new job to the time sheets because we are constantly doing business with new customers in the service industry and it would be easier to be able to stay in the time clock to just add a job. Also, it would be nice to combine two of the same jobs that were added by different administrators but spelled differently by accident (similar the the Quickbooks function that allows you to merge customers/jobs).
Occasionally, if a job is added in the job scheduler, it is not automatically added to the time clock function so the employees can see it on the schedule but not clock in to that job. We have to go into the edit job window and manually check the time clock box. That seems a little too tedious.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Connecteam, an all in one solution
Overall has been amazing, creates way less work for us.
Pros
It’s an all in one product for our cleaning company. We were able to eliminate 3 other softwares to just Connecteam.
Cons
I wish when we schedule people we could see the projected cost of the schedule. Basically add in next to where it says how many hours the employee is working, also list their wage cost for that selected time period.
Reasons for Choosing Connecteam
The amount of services included with connection and the ease of use caused us to switch.Switched From
RUN Powered by ADPReasons for Switching to Connecteam
More options were available than ADP and Connecteam had the ability to do breadcrumb tracking while the employee was clocked in, which deputy could not do.- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Simplifies work flow and simple to use.
Connecteam is a great platform for our company. We operate multiple venues and things like being able to see who is clocked in is vital for us. Connecteam is easy to use, and provides multiple uses for our company, simplifying our workflow. It makes my job easier, as there is less bouncing around to different software.
Pros
Ease of use and versatility. Continued improvement. Ability to use on phone and computer. Being able to do so many different things including schedule, time clocks, training, completing forms and more in one place simplifies my work life.
Cons
Would like to be able to link easily to a Gusto account that has multiple companies to be able to import timesheets easily
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Loving the connectivity this provides our staff!
Honestly, the best part has been being able to get help from staff, even if the question seems silly. We've had a great time with the app, even if only 2/3 of the staff use it regularly. We love the user friendly concept as we have staff who are technology challenged who have been able to navigate the app.
Pros
We love the ability to keep our staff connected to each other and to be able to share important company and community updates in a place where all can see it- as we have work from home and in person staff.
Cons
We wish were able to make the plan a little more customizable to what we need. We have some features we don't use and some we would love to add but it isn't enough to justify the upgrade to the next level.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The Best ConnecTeam Review
Overall I enjoy the experience with Connecteam, it is easy to understand and simple to teach to new people. It is pleasing to look at and has many filters and colors to keep things organized.
Pros
The organization is my favorite part, including all the color options allowing for a clean, neat, and organized schedule.
Cons
What I like the least is there is no clear warning when a scheduled shift overlaps with a new shift I try to add so it leaves room for error of accidentally scheduling someone for one department when they are already scheduled in another. This makes me spend more time triple checking the final schedule.
Alternatives Considered
WhenToWorkReasons for Choosing Connecteam
We needed to change the way we keep track of employees hoursSwitched From
CenterEdge AdvantageReasons for Switching to Connecteam
There were more & better features available- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great program
Having used it for a few years now after working in many other customer systems this one has proven to be the best overall in my humble opinion.
Pros
The ease in which you are able to input all relevant information and send to the employees either individually or in a group has made the operational process so much easier.
Cons
There are occasions where tweaks are made without prior knowledge and some are not relevant to our business however this is a minor annoyance.
Alternatives Considered
Mail AssureReasons for Choosing Connecteam
Antiquated for what we required from our system.Switched From
Microsoft AccessReasons for Switching to Connecteam
Had what we needed while others had a great deal of things not required in our business.- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great tool to boost efficiency + streamline
We've been using it for over 2 years, we're quite satisfied with it overall. They constantly update the features and functionality, a lot has improved in the last years. Support has always been great. There are a bunch of further features in larger packages but we're happy with our current setup.
Pros
Very useful for various aspects of the business including scheduling, communication.
Cons
While the task management module is great to have, its functionality isn't ideal and not on par with other software I previously used for such tasks, but overall we're still sticking to it to reduce the number of platforms we're using within our team.
Reasons for Switching to Connecteam
better value for money considering all functionalities and available options at the timeResponse from Connecteam
Thank you so much! We appreciate you working with us for the past couple of years and hope you'll be excited about all the amazing new solutions we will introduce in the next few days and months. We have awesome plans for the platform! :) As for Quick Tasks - can you perhaps email Chen from the Product team at [email protected] to discuss what you think can be improved? We'd appreciate your feedback! Thank you so much! :)
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good and not to pricey alternative to WhatsApp, may not have been my first choice again
It is a good alternative to WhatsApp, especially given the GDPR data protection laws around contacting employees within working and non-working hours. You can customize the look by adding you company logo, you can divide users into intuitive groups (e.g. by shop location) and assign managers etc. Some features need to be worked on, like glitching of the app on mobile device, especially the issue with chat not loading (but the main feed loading well).
Pros
easy process of adding new users and groups of users, the 'feed' page for all, easy log in i the browser window, possibility to choose the days 'off' so the notifications don't pop up
Cons
glitching of the app, especially on the mobile devices - 3 out of 10 times the chat wouldn't load on the phone even after force closing the app, but would load in the browser window with no problem;
poor and non intuitive UI in terms of displaying the media sent over via chat,
notifications not always pop up, sometimes they pop up even though the message was already seen and read
Alternatives Considered
SlackReasons for Switching to Connecteam
It was a previous Operations Manager to select it as a communication app for the company, and by the time I took over, the Team got used to Connecteam app and we decided to give it a tryResponse from Connecteam
Thank you so much for your detailed feedback, we appreciate it very much.
The issues you describe with your Chat sounds bad. It's not the user experience we strive for, and it's not something we can ignore. That said, we don't experience that on our end, things work smoothly. It means that the issues you're experiencing might be specific to your account, device, or happen due to other factors we need to be able to reproduce so we can dive into this issue. Otherwise, it's like looking for a needle in a haystack 🤷♂️ I want to take care of that personally, but as this review is anonymous, I need more information. Can you please contact me at [email protected]? I want to see those issues in real-time so our team can resolve this for you as quickly as possible. Thanks again for your feedback, looking forward to hearing from you! Best, Chen.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Connecteam is a must have!
Our company's overall experience with Connecteam has been very positive. We are using it in ways that we didn't even think possible when we joined. We simply can't go back to operating without it now!
Pros
There are so many pros to Connecteam, from the ease of use, to the variety of forms that we are able to create for our teams, to the very helpful tutorials (just to name a few).
Cons
I can't think of anything that I don't like about it.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Communicate efficiently woth different groups of employees and coworkers - but sometimes with...
Largely positive, and an efficient way to communicate, but delays for mobile users can be frustrating and have a negative impact on the ability of users to preform their jobs.
Pros
The ability to create multiple different groups and channels, and to add and remove users from those groups quickly, helps to keep communication organized and streamlined.
Cons
There is frequently lag time for notifications of new chats to show up on user devices (specifically mobile devices), which can cause delay of disseminating vital information in a fast paced environment.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Recommended for rota function
been really good, I'd recommend it to anyone with a team to coordinate!
Pros
We use it mostly for the rota facility and it's great, we were working with paper calendars, spreadsheets, taking photos, sending it in the whatsapp group, it was hard to track changes - now the staff can request changes with each other, we can approve it in the app and it's done and everyone can see, really simple
Cons
We are a small charity running a cafe, so it's a bit on the expensive side, but it makes life so much better, so it was worth the investment
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Love this app!
Overall, I really enjoy connecteam, and I’m glad that it’s integrating with Quick Books for our payroll!
Pros
There are tons of features- scheduling is easy, and I love the repeat shift feature. Updates are also very helpful for our business.
Cons
Certain features require us to upgrade our account, and that’s a tad limiting (repeating whole schedule, scheduling updates, forms).
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Connecteam is the best!!
Connecteam has been a great addition to our afterschool program! It is always speedy and we rarely have issues. We use it for many different aspects like uploading resources for site monitoring and allergies, as well as creating forms for scheduling and accidents or discipline reports. We also love that we can easily add people to the schedule repeatedly so that we do not have to manually enter each employee. This gives us perfect access to many of our employee records which allows for less time spent reading through paper files and more time available to find the information we need. Connecteam is a very useful app! We also really love the ability to have admins, owners, and regular employees. This allows us to separate different workflows to the people they need to be available to!
Pros
I like the ability to have so many different forms on Connecteam to give access to our employees. There are many different forms we need for childcare and this keeps us organized instead of having to do everything on paper.
Cons
I do not like that we cannot remove the feature for clocking in and out. We do not use this feature because we have to use a different platform for our school system. The ability to make this optional would be helpful!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent Software for Business
WE have been users for over two years and the product is reliable and works very well for our staff to do scheduling, communication and time keeping.
Pros
We really like the clocking features for time cards and handling all of our employees clock in and clock out as well as vacations.
Cons
sometimes the user interface is difficult to find what you need and not as intuitive as one would like
Alternatives Considered
QuickenReasons for Switching to Connecteam
I don't remember the other products but this seemed easy to use- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Connecteam experience
Overall, the experience has been a positive one. I've learned how to create reports the way that make the most sense for me, which I love.
Pros
For the most part, it is user friendly. I can run reports the way I want to see them.
Cons
What I dislike the most about Connecteam is that I have to click the last name column to sort it by last name. In our business, we refer to our officers using their last name. This is annoying to have to click this every time I go into anything. I've discussed this on chat with the support team and they have told me there are no future plans to fix this.
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Connecteam For Swim School
Wonderful. From the sales team to the onboarding team, they were amazing. They also have the option of getting more training at anytime.
Pros
Connecteam allows you to create teams to communicate with in real time. Managers, Supervisors, Employees all can have a unique chat group.
Cons
The incentive program. The only option is for prepaid gift cards. We would prefer to design our own program.
Response from Connecteam
Thanks for your feedback!
We're happy to hear you're satisfied with the platform and that you're able to streamline communication across the entire Swim School :) Thanks again for recommending Connecteam!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Love the Functionality
It has been really good. Connecteam is one of the best scheduling apps I have ever used. Much better than wheniwork.
Pros
I like that i can communicate with my team all on the app. It is easy to add people and take them away. I love the archive feature.
Cons
I wish there were less tabs. I dont like that there is a tab for scheduling, time sheet, and time off. I whish they were all under the same tab so I dont have to search for what i am needing.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great product
Really great. Their product is not designed for my use case but it's so customizable that I am able to make it work really well for what I need.
Pros
Everything. It's functionality and customization are amazing for managing employees. They are very quick to respond when you need them and they are constantly improving based on their users needs/
Cons
The app can take a bit to reload or can be slow to respond between parts.
Alternatives Considered
WhenToWorkReasons for Choosing Connecteam
This product combined all of our previous systems into one system.Reasons for Switching to Connecteam
Had all the features I wanted in one place and APP!- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Connectteam is worth a look if you need better communication!
Overall, I would have to say that Connectteam has help our company be on the same page better.
Pros
Connecting my team via the updates and using chat has really helped work more efficiently and smoothly. Started using the timeclock which is not too shabby. The Job Scheduling is decent but complicated.
Cons
The layers of complexity of settings within settings and admin rights to this or that is hard to sort out and set. You have to spend many hours watching videos and trying settings to figure out what works for you. So much trial and error. You can really tell different teams developed different parts. Also wish Connectteam would understand that most employees will not/do not have a desktop (and that includes managers), so when you say "the magic happens at the desktop level" that means little to nothing to most of my team. They use the app only.. myself, and a backup admin, use the desktop mostly. Just remember that when constructing features. Overall it is pricey. And they hide that one final perk to a section behind the next upgrade which means more cost.
Alternatives Considered
SlackReasons for Switching to Connecteam
I think I like the look of the app which was the most important aspect. The update section looked very friendly on the app.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Biggest bang for your buck!
Very good so far. We’ve been using Connecteam for about a year now and I’m very happy with the investment. We use many of the tools from the scheduler and timesheets (which export directly into Gusto) to celebration’s and rewards. That platform makes our organization more professional.
Pros
The amount of different tasks I can accomplish on one platform.
Cons
Sometimes it takes a little time to get support when I’m stuck.