LiveAgent

Pros

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

Cons

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

Pros

Pricing, Interface and Customer Support service.

Cons

Getting challenges in porting phone numbers

Pros

I love the way it's easy to create the users account

Cons

LiveAgent is somehow cheap and therefore no dislike.

Pros

Clean interface, reminder management, gamification, ticket info search.

Cons

Not perfect handling of multiple ticket merge.

Pros

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Cons

I have used LiveAgent for 18 months now and I have not yet come across any defect.

Pros

easy to reach out to people visiting the website

Cons

needed more options to get notifications when not currently online

Pros

Easy to implement and learn how to use. Lots of different looks and configurations.

Cons

We would like an all-in-one solution that would handle our phone calls too.

Pros

Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance.

Cons

So far so good, i haven't experienced any cons ao far.

Pros

Friendly helpful very nice clear voice. Worked in a timely matter

Cons

Talked fast but found my answer helpful thank u

Pros

LiveAgent has its name, it's easy to setup the agent dashboard with AI assistant and keeps the best workflow.

Cons

It's very simple to setup and use. No dislike

Pros

LiveAgent has been absolutely a game changing support platform that is very user-friendly and easy to use generally for all our staff in my organisation. This tool has been able to provide the best support services to all our clients hence making this tool great customer options, with real-time chat features that enables us to communicate and resolve issues for our customers easily and efficiently while saving a lot of hours.I have used lots of support system but LiveAgent is far beyond magical and very user-friendly and cost effective. I like that I am able to send chat invites to users while on my website. I like the UI which is great and intuitive simplifies the onboarding process for the new users.Support team is magnificent and beyond magical experience. They're very user-friendly and responsive 24/7. They help our customer support team to be professional and to provide great support to all our clients and customers. This helps us to maintain a great relationship with our customers.

Cons

For my small organisation sometimes when working under tight budget it's a bit disastrous because the price of LiveAgent is not that pocket friendly. Nevertheless this tool is great and has been so productive.

Pros

I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.

Cons

Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.

Pros

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

Cons

Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent.

Pros

LiveAgent enhances customer satisfaction through real-life ticket and issue management.

Cons

I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.

Pros

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

Cons

Everything has been good,no cons as for now.

Pros

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Cons

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

Pros

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Cons

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

Pros

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

Cons

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

Pros

LiveAgent give me access to attend to unlimited clients online solving their problems

Cons

I like everything about LiveAgent and due to that, I don't have any negative word against it

Pros

Easy setup. It is offering great features to help you learn and grow. Great potential.

Cons

So far very good. Nothing to dislike about LiveAgent.

Pros

Support from the Liveagent in every case we had so far.

Cons

Nothing, everything is great and we like it.

Alternatives Considered

Pros

I like the efficient features of LiveAgent.
LiveAgent has been a reliable tool for personalizing customer experiences.

Cons

LiveAgent has been so effective and flawless to use.

Pros

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Cons

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

Pros

The ticketing functionality is probably my favorite: it allows me to track and respond to all customer and colleague inquiries in one place. The live chat and integrated telephony options have greatly improved our responsiveness. I love how I can assign and categorize tickets, which makes it easy to prioritize tasks. In addition, the analytics dashboard gives me a clear view of team productivity and helps me identify areas for improvement.

Cons

While LiveAgent is a great tool, some of the analytics reports are complicated to understand and could be simplified for easier interpretation and use.

Pros

I enjoy the ease of using this product. The knowledge base articles and resources that Live Agent makes available to you are so resourceful and a very big help when setting up the software for your company.

Cons

My only issue is I wish the free trial was longer so that you can explore everything in depth.

Pros

Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation.

Cons

I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses.

Pros

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Cons

Never have I had even a glitch while offering customer support with LiveAgent.

Pros

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Cons

LiveAgent is the most robust customer support program which I have ever used.
I find nothing to outline as a flaw since it accomplishes all my needs.

Pros

LiveAgent is used across all departments in my organization.
I like that it allows me to offer live customer support.

Cons

It was quite daunting to integrate to our company website until we acquired support from the vendor success team.

Pros

I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.

Cons

I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.

Pros

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Cons

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

Pros

I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify.

Cons

Nothing at all, it's amazing how this software works

Pros

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Cons

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

Pros

Among the many great things about this application is how fast and easily any user can become used to its straightforward UI. There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

Cons

Notifications are generated for certain messages, but not for others. It lacks the consistency of email notifications, which could be a mistake given the current state of affairs.

Pros

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

Cons

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

Pros

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

Cons

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Pros

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Cons

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

Pros

LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.

Cons

It was quite daunting to integrate to our company website until we acquired support from vendor technical team.

Pros

The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.

Cons

LiveAgent lets us focus on what matters most and this is my ultimate goal.

Pros

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

Cons

LiveAgent normally fulfill my requests and I have no issues at this time.

Pros

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Cons

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

Pros

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement.

Cons

I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle.

Pros

LiveAgent offers a wide range of features from email management, unified communications, customer experience to engagement in one single integrated repository.

Cons

Every aspect works perfect for me when using LiveAgent at workstation.

Pros

There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)

Cons

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

Cons

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

Pros

The level of customisation and tailoring to your business needs.

Cons

Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.

Cons

To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.

Pros

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Cons

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Pros

One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience.

Cons

The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems.

Pros

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Cons

Till now everything is going smoothly with no issues.

Alternatives Considered

Reasons for Switching to LiveAgent