About LiveAgent

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications. LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate. LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents. Start with a 14-Day free trial, no credit card needed, no contracts.
LiveAgent Software - Inside of Tickets
LiveAgent Software - Chat - Customer view
LiveAgent Software - Chat - Support view
LiveAgent Software - Connect with your customers on all channels  Discover 130+ ticketing features and 200+ integrations with the tools you love.
LiveAgent Software - Call History
LiveAgent Software - Fully Customizable Chat
LiveAgent video
LiveAgent Software - Inside of Tickets - thumbnail
LiveAgent Software - Chat - Customer view - thumbnail
LiveAgent Software - Chat - Support view - thumbnail
LiveAgent Software - Connect with your customers on all channels  Discover 130+ ticketing features and 200+ integrations with the tools you love. - thumbnail
LiveAgent Software - Call History - thumbnail

LiveAgent pricing

LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at US$15.00/month.

Starting Price:
US$15.00/month
Free Version:
Yes
Free trial:
Yes

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LiveAgent Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.7
5 reviews of 1,273 View all reviews
Steve
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2023

Great value for product

Pros

Easy to use and setup. Team helped us set up when we began

Cons

Sometimes can get a bit complicated but I understand it's needed.

Sara
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 11/1/2023

This support desk software is fantastic

The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.

Pros

Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.

Cons

There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.

Jerry
  • Industry: Human Resources
  • Company size: 5,001-10,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

3
Reviewed on 28/11/2022

Operations

Very interesting

Pros

Apps installation and use for cyberspace

Cons

Easy use of software for easy use in Msword

Response from QualityUnit - LiveAgent

Hello Jerry! Thank you for your review!

- LiveAgent Team

Replied 29/11/2022
Krishna
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/1/2023

Multi-business customer support tool

LiveAgent is our go-to for both external and internal ticketing systems for customer service. We were able to resolve customer support queries and internal tickets more quickly as a result of this change.

Pros

I'm able to consolidate a lot of different client engagement tools into one streamlined dashboard thanks to this. There are numerous viable choices for organizing tickets and managing agents.

Cons

To host LiveAgent in-house is not an option. For compliance reasons, you'd rather host it internally. however, there aren't a lot of options for that kind of thing.

Samantha
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2023

Better and cheaper than other ticketing software

I like the overall functionality of the software very much.

Pros

The dashboard functionality is simple and clean looking for viewing. It's definitely better and affordable compared to other ticketing software that I've tried.

Cons

Haven't figured out how to create alias emails for department created.

Alternatives Considered

Zoho Desk

Reasons for Choosing LiveAgent

Easier to use and cheaper and it provides more than front currently offers.

Switched From

Front

Reasons for Switching to LiveAgent

Easier to use and cheaper and it provides more than front currently offers.

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