About Timely
Timely pricing
Timely does not have a free version but does offer a free trial. Timely paid version starts at US$39.00/month.
Alternatives to Timely
Timely Reviews
Feature rating
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great CRM system for salons
Pros
It’s easy to use and the clients really like it. Lots of functions are automated
Cons
It’s missing some good features that could make it really great and much easier for the business and clients.
Alternatives Considered
PhorestReasons for Choosing Timely
Timely had electronic client consent formsSwitched From
Fresha- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Perfect System for a single user
Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%.
Pros
Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.
Cons
I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!
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Review Source
Great look, easy to use, poor development
My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs.
Timely Pros:
- Clean
- Responsive
- POS system is nice
- Invoicing is nice
- Easy to use backend
- Easy to use frontend - my clients loved it
- Reports are easy to read, and nice graphs
- SMS and email reminders worked great
- Inexpensive
Timely Cons:
- Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer.
- Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve.
- Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had)
- Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs...
If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Timely Software reviewed by a Software Extremist
Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.
Pros
The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.
Cons
Needs a strong set of reporting filters added to enable segmented marketing.
Alternatives Considered
Hairware, Square Point of Sale, ZENOTI, Phorest, Square Appointments and OvatuReasons for Choosing Timely
I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.Reasons for Switching to Timely
I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.Response from Timely
Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Beauty Owners review of Timely
Pros
There is honestly so much to love. I think it's all seem less and therefore everything together is just great
Cons
One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit
