About Booker

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more. Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments. Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Booker Software - Booker Memberships
Booker Software - Booker Calendar
Booker Software - Booker Calendar with POS
Booker Software - Booker Customer record
Booker Software - Booker Online booking example
Booker Software - Booker Products
Booker video
Booker Software - Booker Memberships - thumbnail
Booker Software - Booker Calendar - thumbnail
Booker Software - Booker Calendar with POS - thumbnail
Booker Software - Booker Customer record - thumbnail
Booker Software - Booker Online booking example - thumbnail

Booker pricing

Booker does not have a free version. Booker paid version starts at US$129.00/month.

Starting Price:
US$129.00/month
Free Version:
No
Free trial:
No

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Booker Reviews

Feature rating

Value for Money
3.9
Functionality
3.9
Ease of Use
4.2
Customer Support
4.1
5 reviews of 959 View all reviews
Janet
  • Industry: Cosmetics
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/4/2019

Get booked!

After using for over a year, I have grown accustomed to this software and probably will stay with it in the foreseeable future!

Pros

After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!

Cons

Calendar compatibility is a con, however, I enjoy manually tracking within the software.

Celeste
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 25/7/2019

Just switched BACK to Booker from another booking software

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Pros

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Cons

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

Alternatives Considered

Mindbody

Reasons for Choosing Booker

We needed a more comprehensive product.

Reasons for Switching to Booker

Negative reviews from staff who used Mindbody in other clinics.
Valerie
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
3

3
Reviewed on 10/2/2023

Look elsewhere for scheduling & business software

disappointed

Pros

can access schedule from mobile devices || clients can book appointments via web link

Cons

unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate

Ivona
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 24/12/2022

A Very Useful Tool for Every Business

I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.

Pros

Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.

Cons

Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.

Michele
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 24/9/2019

Great business partner

Pros

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

Cons

It can be difficult to maneuver around in the settings.

Alternatives Considered

Mindbody

Reasons for Choosing Booker

Because booker offered on line gift certificates.

Reasons for Switching to Booker

I liked that people do not have to have an account to get in the site or to schedule a massage.

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