--- description: Review of Deskero Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Deskero | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Deskero](/software/110139/deskero) # Deskero Canonical: https://www.softwareadvice.ie/software/110139/deskero Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/110139/deskero?page=2) > Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available. Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members. Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams. Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered. > > Verdict: Rated **4.7/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 112 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskero - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Collaboration Tools - Configurable Workflow - Contact Database - Customer Database - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export ## Integrations (7 total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 4. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews) 5. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Amazing Helpdesk Software" — 5.0/5 > **Verified Reviewer** | *1 March 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: So easy to use and complete value for your money\! Improves the communication so effectively\! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues\! Web based and they have mobile app also that you can use to connect\! I recommend everyone to use it\! > > I love all the features\! There is nothing I don't like about it\! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email. ----- ### "Helpdesk All in one" — 5.0/5 > **Javier** | *22 February 2016* | Information Technology & Services > > **Pros**: All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app > > It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one ----- ### "engaging with customers" — 3.0/5 > **Verified Reviewer** | *12 August 2020* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: It provides a free trial to test the software. It offers online support and online trainings and a good documentation. > > **Cons**: It does not offer any app in any of platforms. It does not offer any training in the format of webinars. > > It is good but it needs more work to be great in my opinion. ----- ### "Deskero free is nice" — 5.0/5 > **Mohsen** | *13 April 2017* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: - Nice UX: It has a user-friendly user interface - Good server speed: As you submit a ticket or reply to a ticket, it responds very fast - Appropriate notifications for tickets > > **Cons**: I'm using it's free version and it is serving me the very basic features that I wanted to have. I don't see any bad point(s) in it. ----- ### "Simple & Good" — 5.0/5 > **Paolo** | *7 April 2016* > > **Pros**: Management of calls of a customer base for a legal software > > Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/110139/deskero?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/110139/deskero) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data