3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About athenaOne

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app. Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. athenaOne's EHR solution is highly customizable, empowering clinicians to enhance care delivery and coordination through specialty-specific workflows, real-time patient insights, and seamless collaboration with other healthcare professionals. The platform enables clinicians to access patient information, collaborate on care plans, and document encounters conveniently, making it easier to focus on delivering high-quality care. The RCM software and services provided by athenaOne automate administrative tasks, streamline billing processes, and optimize revenue collection. By seamlessly integrating workflows, detecting claim errors, and offering total visibility into financial performance, healthcare organizations can significantly boost revenue, reduce manual work, and enhance operational efficiency. athenaOne extends beyond individual healthcare organizations by connecting them to a comprehensive healthcare IT network that facilitates data exchange with pharmacies, labs, payers, and other entities. The platform offers total financial visibility, integrated clinical data exchange, real-time insights, and expert customer support to ensure seamless operations and informed decision-making. athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.
athenaOne Software - athenaOne Capture patient details
athenaOne Software - athenaOne Track patient vitals
athenaOne Software - athenaOne Measure and record details
athenaOne Software - athenaOne Patient history tracking
athenaOne Software - athenaOne Diagnosis and order management
athenaOne Software - athenaOne Black box warnings
athenaOne video
athenaOne Software - athenaOne Capture patient details - thumbnail
athenaOne Software - athenaOne Track patient vitals - thumbnail
athenaOne Software - athenaOne Measure and record details - thumbnail
athenaOne Software - athenaOne Patient history tracking - thumbnail
athenaOne Software - athenaOne Diagnosis and order management - thumbnail

athenaOne pricing

athenaOne does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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athenaOne Reviews

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.8
Customer Support
3.6
5 reviews of 876 View all reviews
Karissa Faye
Karissa Faye
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/6/2022

easy to use

I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Pros

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Cons

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

LAUREL
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2024

Outstanding Software For Any Medical Facility

I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.

Pros

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Cons

The updates can be a bit disruptive, but they work quickly to resolve any issues.

Alternatives Considered

Epic

Reasons for Switching to athenaOne

Athena was more appealing in the way the EHR is handled.
Irwin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2
Reviewed on 29/9/2024

worse than advertised.

poor help, most often no answers.
written info is not helpful most often.

Pros

little after initial signup.\Did like the problem list being available.

Cons

notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Tonya
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

Quality/Informatics Manager

Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options.

Pros

The ease of functionalities. CSM access.

Cons

Not being able to “copy” reasons for visits from one provider to another.

Verified Reviewer
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/10/2024

athenaOne - Easy and Powerful for any level

Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates.

Pros

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Cons

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

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