---
description: Review of CROSStrax Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: CROSStrax | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Investigation Management Software](/directory/4635/investigation-management/software) > [CROSStrax](/software/111234/crosstrax)

# CROSStrax

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> CROSStrax is a cloud-based solution for investigation management. It is suitable for organizations of any size and can be used by risk managers, HR departments, corporate security, investigation agencies, law enforcement, plus others. CROSStrax helps teams remain efficient and organized throughout the investigation process while reducing manual processes and costs. This solution can integrate with many popular systems including QuickBooks, Microsoft Office, Zapier, Outlook, plus more. &#10;&#10;&#10;CROSStrax is customizable and designed to meet the needs of professional investigation teams. It offers GPS tracking technology for location reporting and quality control. With its case management tools, teams can store and access subject info, photos, videos, budgets, case notes, plus other relevant data. Investigative reports can be created using built-in templates and shared with clients. Additionally, CROSStrax includes business tools where performance can be tracked, including number of cases, billed totals, and most requested services. &#10;&#10;&#10;Pricing for CROSStrax is on a monthly or annual subscription basis and depends on the number of admin users. Support is available via an online knowledge base, support tickets, and phone.
> 
> Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 8 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: CROSStrax
- **Location**: Destin, US
- **Founded**: 1914

## Commercial Context

- **Starting Price**: US$35.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Case Management
- Case Notes
- Contact Management
- Data Management
- Incident Management
- Reporting & Statistics
- Subject Profiles

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Investigation Management Software](https://www.softwareadvice.ie/directory/4635/investigation-management/software)

## Alternatives

1. [Laborsoft](https://www.softwareadvice.ie/software/280822/laborforce) — 4.9/5 (8 reviews)
2. [IBM QRadar Incident Forensics](https://www.softwareadvice.ie/software/393891/ibm-qradar-incident-forensics) — 4.8/5 (4 reviews)
3. [CaseFleet](https://www.softwareadvice.ie/software/100640/casefleet) — 4.7/5 (39 reviews)
4. [Rely](https://www.softwareadvice.ie/software/399744/rely) — 4.8/5 (13 reviews)
5. [Resolver](https://www.softwareadvice.ie/software/136393/vendor-risk-management) — 4.4/5 (79 reviews)

## Reviews

### "Best Case Management Software\!" — 5.0/5

> **Brandon** | *19 April 2018*
> 
> **Pros**: OUTSTANDING customer support, organization of case information,  pre-written templates for report writing, Delvepoint integration, customization, and so much more. &#10;&#10;I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the \#1 software for investigation case management.
> 
> **Cons**: The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online.

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### "Meets basic needs" — 4.0/5

> **Walt** | *17 April 2018*
> 
> **Pros**: Having all info in one place, being able to customize invoices; notifications of cases that are due or past due
> 
> **Cons**: Inability to run clean and clear reports.  It would be great to indicate when an invoice has been paid, and run a past due report.  A functional app would also be great

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### "Good Software" — 3.0/5

> **Verified Reviewer** | *9 April 2020* | Security & Investigations | Recommendation rating: 5.0/10
> 
> **Pros**: TONS of features, many which are not needed for the smaller companies and agencies.  Great reporting on many different areas of the business.  Customization is great as well
> 
> **Cons**: Many items that are not needed for smaller businesses and time consuming to get everything up and running.  Having more templates would be great
> 
> Great company and good software.  Very useful but time consuming

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### "Still working through some thing but a good system" — 4.0/5

> **Mike** | *17 April 2018*
> 
> **Pros**: The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers
> 
> **Cons**: There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. &#10;This not a system that you can jump into without support. It's next level case management but it's work in progress.

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### "This is the Cadillac of Investigation Case Management" — 5.0/5

> **Misty** | *10 October 2016* | Security & Investigations | Recommendation rating: 10.0/10
> 
> **Pros**: The report writing features and the ability to upload video right into CROSStrax.
> 
> **Cons**: There is a learning curve but the customer support was fantastic and they were always available.
> 
> By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/111234/crosstrax)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/investigation-management/crosstrax-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/111234/crosstrax> |
| en-GB | <https://www.softwareadvice.co.uk/software/111234/crosstrax> |
| en-IE | <https://www.softwareadvice.ie/software/111234/crosstrax> |
| en-NZ | <https://www.softwareadvice.co.nz/software/111234/crosstrax> |

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