--- description: Review of DoneDone Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DoneDone | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Task Management Software](/directory/1412/task-management/software) > [DoneDone](/software/112146/donedone) # DoneDone Canonical: https://www.softwareadvice.ie/software/112146/donedone Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/112146/donedone?page=2) > DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking. The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers. DoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Slack, Hall, Glip, BigBoard and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via documentation. > > Verdict: Rated **4.6/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 50 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: DoneDone - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - Alerts/Escalation - Assignment Management - Audit Trail - Backlog Management - Bug Tracking - Dashboard - Issue Auditing - Issue Scheduling - Issue Tracking - Knowledge Base Management - Prioritisation - Project Management - Recurring Issues - Task Management - Ticket Management - Workflow Management ## Integrations (5 total) - GitHub - Google Drive - Harvest - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Task Management Software](https://www.softwareadvice.ie/directory/1412/task-management/software) ## Related Categories - [Task Management Software](https://www.softwareadvice.ie/directory/1412/task-management/software) - [Applicant Tracking Systems](https://www.softwareadvice.ie/directory/321/applicant-tracking-software/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) ## Alternatives 1. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (770 reviews) 2. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews) 3. [Issuetrak](https://www.softwareadvice.ie/software/318585/issuetrak) — 4.6/5 (205 reviews) 4. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2988 reviews) 5. [Caspio](https://www.softwareadvice.ie/software/129145/caspio) — 4.6/5 (249 reviews) ## Reviews ### "Personal Task Management" — 5.0/5 > **Coën** | *6 November 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due. > > **Cons**: Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that. > > I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards. ----- ### "Great Project Communication and Tracking Tool" — 4.0/5 > **Adam** | *21 June 2019* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool. > > **Cons**: Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later. > > DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product. ----- ### "Bad customer service, we feel stolen from" — 2.0/5 > **Jonathan** | *20 September 2023* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Simple ui, the few features that are avalible work flawlessly > > **Cons**: Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere\!\! > > From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all ----- ### "Great software to keep track of your tasks" — 5.0/5 > **Verified Reviewer** | *22 June 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, have been using it for more than 2 years > > **Cons**: No integration with Microsoft Flows yet, we used to use Hipchat but now switched to Microsoft Teams > > As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook.. ----- ### "Essential to my business" — 5.0/5 > **Lisa Baggerman** | *21 June 2019* | Defense & Space | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived. > > **Cons**: The only thing I wish is that there was a link to jump to the bottom of long posts. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/112146/donedone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/112146/donedone) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data