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CallTrackingMetrics
4.6
Overall rating
Reviews
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About CallTrackingMetrics
CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations.
CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports.
CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The product is available on a monthly subscription basis, and support is extended via phone, email, live chat and an online help desk.
CallTrackingMetrics pricing
CallTrackingMetrics does not have a free version and does not offer a free trial. CallTrackingMetrics paid version starts at US$79.00/month.
Starting Price:
US$79.00/month
Free Version:
No
Free trial:
No
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CallTrackingMetrics Reviews
Feature rating
5 reviews of 128
View all reviews
John
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/2/2024
Have used for close to a decade
Pros
CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.
Cons
Nothing specific comes to mind right now!
Alex
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 16/5/2022
CallTrackingMetrics, it's resourcefull, easy to implement, and use!
A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.
Pros
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!
Cons
None that I can think of, it's a great product.
Meira
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2
1
Reviewed on 4/5/2022
Choose Another Call Tracking Company
Pros
If it would work, it would be useful in measuring offline conversions.
Cons
Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.
Alternatives Considered
CallRailReasons for Switching to CallTrackingMetrics
We had been with them for years and wanted to try and maintain the current integration.
John
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 24/8/2020
Everything I was Looking For!
Pros
For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.
Cons
Not too many, I am a slow learner and often I need to call Customer Service,
Response from CallTrackingMetrics
Thanks for the awesome review, John!
Replied 26/8/2020
Meghan
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 12/2/2024
CTM Review from a Developer
It's a great platform and is business critical for my team.
Pros
I love the simplicity of your API for reporting, sending text messages, and utilizing your form reactor. We use these daily and appreciate the ease of use and that we don't have constant downtime with these features.
Cons
It does take a bit to get to know and understand your dashboard. My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay.
Response from CallTrackingMetrics
Thank you for sharing your feedback as a developer using CTM! We're delighted to hear that you find our API simple and reliable, and we're committed to providing seamless experiences for your daily operations. Your comments are invaluable to us, and we're continuously improving our dashboard to ensure ease of use for all users. We appreciate your business and are thrilled to be a critical part of your team's success.
Replied 19/2/2024
