--- description: Review of Riskified Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Riskified | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Chargeback Management Software](/directory/4793/chargeback-management-software/software) > [Riskified](/software/112377/riskified) # Riskified Canonical: https://www.softwareadvice.ie/software/112377/riskified Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/112377/riskified?page=2) > Riskified is an AI-platform designed to help eCommerce businesses increase online revenue opportunities and prevent losses due to fraud. This solution includes a suite of products including account protection, payment authorization, dynamic checkout, alternative payment, chargeback guarantee, and representment. With built-in algorithms, Riskified can instantly recognize legitimate online transactions/customers and help merchants eliminate fraud. Riskified’s account protection tools are built to protect online merchants from account takeover attacks, loyalty program exploitation, and sales promotion abuse. The solution offers pre-authorization risk analysis in order to maintain positive customer experiences. Using the Riskified platform, merchants can access payment flow insights, block fraud attempts, and reduce legitimate payment declines. This solution is PSD2-compliant and suitable for European businesses and/or transactions. Pricing is dependent on annual online revenue and provided by Riskified. Support is available via an online support center and documentation. > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Riskified - **Location**: Tel Aviv, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per Feature - **Pricing Details**: Pricing depends on online sales volume, industry \& the user's unique risk profile. Contact Riskified for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 153 more ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Case Management - Chargeback Tracking - Custom Fraud Rules - Customer Accounts - Data Discovery - Data Visualisation - Debit/Credit Card Processing - Dispute Management - Financial Transaction Approval - Fraud Detection - Payment Fraud Prevention - Real-Time Data - Real-Time Reporting - Real-time Alerts - Refund Management - Response Management ## Integrations (5 total) - Adobe Commerce - Salesforce Sales Cloud - Shopify - Stripe - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Chargeback Management Software](https://www.softwareadvice.ie/directory/4793/chargeback-management-software/software) ## Related Categories - [Chargeback Management Software](https://www.softwareadvice.ie/directory/4793/chargeback-management-software/software) - [Fraud Management Tools](https://www.softwareadvice.ie/directory/4642/financial-fraud-detection/software) ## Alternatives 1. [PayPal](https://www.softwareadvice.ie/software/104664/paypal) — 4.6/5 (26301 reviews) 2. [Forter](https://www.softwareadvice.ie/software/383265/forter) — 4.7/5 (15 reviews) 3. [Formica AI](https://www.softwareadvice.ie/software/353363/formica-fraud) — 4.9/5 (14 reviews) 4. [Feedzai](https://www.softwareadvice.ie/software/224881/feedzai) — 4.7/5 (11 reviews) 5. [ChargebackHelp](https://www.softwareadvice.ie/software/526804/ChargebackHelp) — 5.0/5 (9 reviews) ## Reviews ### "Added security" — 5.0/5 > **Justin** | *10 September 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Knowing that our orders are double checked for fraud is priceless. As a small business, we can’t afford bad transactions. > > **Cons**: I’m not crazy about the new layout with the homepage. I liked it before when you could see the orders immediately. > > Solid\! Great customer service and support. ----- ### "Riskified is our best tool to fight fraud" — 5.0/5 > **Verified Reviewer** | *10 September 2018* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee. > > **Cons**: I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right. > > Overall Riskified has been a great addition to our tools. We have been able to eliminate the exposure to online fraud. Capture more legitimate sales without frustrating customers by having fraud filtering turned way up. And even felt comfortable enough to begin to explore business opportunities in other countries without having to worry about the exposure to fraud. ----- ### "Awful Support, Shopify Fraud detection is better" — 1.0/5 > **James** | *29 August 2025* | Furniture | Recommendation rating: 0.0/10 > > **Pros**: The user portal is fairly easy to use but there were some bugs with my account and they were able to resolve it in a reasonable amount of time > > **Cons**: Their support is extremely unresponsive. Once the sales process was complete the SDR and AM said they would help with onboarding but they completely ghosted me. Their only other support is just via email. I also had an issue with them over charging me with an invoice and have gotten no reply from accounts/finance regarding the charges after almost 2 months of weekly follow ups. > > Once the sale is closed Riskified do not seem like they care about the customer. Cannot recommend this product. Also, if you're on Shopify, their fraud detection seems to catch more than riskified ----- ### "Best Pogram for Fraud Control we have tried so far" — 5.0/5 > **Verified Reviewer** | *4 January 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work. The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute. The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer. > > **Cons**: It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers. Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels) Might not be the best option for small business as price is high > > With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it ----- ### "Makes My Job Easy" — 5.0/5 > **Verified Reviewer** | *10 September 2018* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Makes the final decision so much easier. Fraudsters worse nightmare. > > **Cons**: I wish Riskified could provide us with issuing bank's phone number or approval code for transaction for denied transactions so that it would make it even easier for us to reverify the transaction. there have been a few orders that were declined by riskified but after verifying with the bank and customer we were able to approve. > > As stated before, Riskified makes my job so much easier. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/112377/riskified?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/112377/riskified) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data