Finale Inventory

Pros

Knowledgeable support team
Strong integrations with google drive & reporting

Cons

Wish there was a more direct hot line to the knowledgeable team members

Alternatives Considered

Reasons for Choosing Finale Inventory

Switched From

Reasons for Switching to Finale Inventory

Pros

Finale is a reasonably-priced inventory tracking software. It has many features that we need. With kitting capabilities, robust reporting features, an easy-to-read interface, high-speed processing times, Finale is exactly what we were looking for. The integration process with Shopify and Quickbooks is amazing as well. The onboarding process was a breeze with the copy/paste feature available with Finale. I was able to move all of the item, sale, and customer data from our old system to Finale in 2 days.

The best feature of Finale, however, is the staff. I have been very happy with the software, but it's the Finale staff that makes this a 5-star investment.

Cons

The only thing that I might change a bit is that the shipping and receiving tables might be a little bit easier to read. Other than that, I have not found any cons.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

The suite of tools in Finale Inventory solve problems! The warehousing functions and flexible and easy to use. The purchasing functions integrate perfectly. The receiving functions are excellent. The reporting is awesome.

Cons

There are so few issues to report ... it's true that they're always adding new features and sometimes there is a period of time when new feature are getting ironed-out. But overall the performance from the software is amazing.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

Was pretty easy to use, although cumbersome with all the screens you have to use to add on product, cannot add inventory from the item page, so quite a few unnecessary clicks there. Also goes into negative inventory which for us means when there is an error we have to manually reset items to zero, would be nice if there was an option to just have inventory go to 0. Also be nice if it has a seasonality feature for ordering, like we need more of this widget for winter etc.

Cons

It stalls out constantly, no matter the browser no matter the computer, especially on weekends basically unusable, and by the time email support gets back to you it is better again, but they never admit an issue or offer a fix or apology.

Pros

Finale really helps you customize their program to your needs and walks you through every step of the way. They support a lot of integrations and have a really intuitive interface. They're a stable, great choice for managing inventory, especially if you're using Lightspeed X or BigCommerce.

Cons

A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

They truly listen to the needs of our organization and provide insight on how to best leverage their tools to cater to our business needs.

Cons

FBA Data Feeds only report 1 of 7 critical data feeds, but we have discussed this with Finale and they have this in their development/improvement roadmap. They genuinely listen to the customer's needs which is unheard of!

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

It helps me to have all the information about the inventory merchandise clear, detailing day by day what goes out and what enters the system. It reduced common errors that I had and improved the precision of the supply process.

Cons

I don't dislike it at all, I would only improve the prices of the plans because they are expensive, that is the only thing that I feel needs to be improved

Pros

Comprehensive inventory management, flexible and customizable reporting, and extremely responsive customer support all make Finale an easy choice for our inventory needs. There has also been very little down time in the 2+ years we've been using Finale.

Cons

The only place where we've found Finale a little bit lacking is in their API documentation. Thankfully their support team is incredibly responsive and knowledgeable, which has made up for that.

Pros

Finale Inventory is very easy to use and can be of use for the smallest to largest businesses. The inventory system can fit into a simple product structure and transition into more complicated forms depending on organization needs.

Cons

The platform can be hard to navigate if not given the correct training. Once fully understood, one can take full advantage of the system's capabilities even through organizational changes.

Pros

Ease of use the program was robust enough but not complicated

Cons

I really could not discern a down side because all my questions were answered.

Pros

For our company, the ability to see what inventory we have and where it is at a glance is such a time saver.

Cons

The invoicing side could be improved, but it has been improved significantly since I started using it in 2016.

Pros

The integration of this app in our business has impacted our ease of tracking product orders, our stock. It is really easy to use and when I don't know something customer service is really helpful.

Cons

It has lots of functions, so it takes time to get used to the features.

Pros

Easy to set up and use. Great UI and fast!

Cons

Looking forward to a mobile version release.

Pros

Being able to see my inventory and to know if I can fill an order at a glance is vital and Finale does this flawlessly. It's a huge improvement in our workflow. I also love that it has given me the ability to really organize my inventory into a system that makes sense. Additionally, the reordering and PO creation functions are a dream.

Cons

I wish it had the ability to incorporate product images on reports. But this is in no way a deal breaker.

Pros

Customer support is insanely good.

It accurately tracks inventory across several warehouses and sales channels.

The integration with Shipstation has revolutionized how we pick, pack and ship.

Creating and tracking bills of material across many complicated assemblies is easy and intuitive.

Picking using handheld scanners has virtually eliminated errors. In fact, we just went 30 days without a single report of a shipping error from a customer, and have averaged less than a 0.2% error rate in the 8 months that we've been using Finale. With our old system, the error rate was close to 3.0%.

Cycle counts with handhelds have eliminated the need to close down to take inventory, we're going to be off on December 31st for the first time ever!

Cons

We had a little bit of trouble with how Finale tracks BOM of an assembly sold on a marketplace, but worked with their support to find a workaround that has been satisfactory. Even though we didn't like the way it handled it out of the box, we felt like our needs were listened to and a permenant fix is being worked on.

Alternatives Considered

Pros

The system is extremely easy to use and and customisable. It was that easy that in the trial period, I uploaded my stock and inventory and was using it immediately over my exisiting program to search for products, inventory and locations. I was expecting to be testing the program and running along side my current software for a minimum of 2 months but it has been less than 2 weeks and we have already transferred over to it full time.Finale is extremely customisable and by far has the best search functionality i have used in a warehouse management system. With over 15500 SKUs, i need to know what i have in stock in a specific colour, size and style. Sometimes searching while i have a customer in front of me or on the phone. Finale does it all with easy.The onboarding is extremely thorough and they actually encourage me to book more session's. Its normally what comes with a software of a much higher price tag.

Cons

Integration with Xero - A popular accounting software has no integration, although they have a work a round.

Pros

When we were looking for a new inventory solution we had one major issue: How can we manage inventory across over a dozen websites, (and through our wholesales program) with some degree of accuracy, while allowing our in-house account managers and order processing personnel ease of use? Finale was a complete and total answer to that question.

Pros:
* Simple interface
* Extremely fast and easy for building purchase orders or sales orders
* Adding customers, suppliers, and new products is extremely easy.
* Very flexible reporting module.

Cons

* Not enough group security.
* Needs a bit more flexibility in the interface options.
* Needs a better way of tracking cancelled orders and how they affect inventory.

Pros

Honestly, I love everything about Finale. Before we started using the software, we were using Google sheets to keep track of all of our inventory. To say that getting Finale was life changing is an understatement. It made sending POs and keeping track of inventory so much easier and faster and was pivotal in helping us grow our business. Not only that, the customer support is out of this world. Anytime I have a question (which is pretty often), the team responds extremely quickly and is always willing to hop on a call to help me with whatever I need. I couldn't recommend this software more.

Cons

There are a few features and reports that we looked for that Finale didn't have, but nothing that has really made that much of an impact.

Pros

It's everything you need an inventory software to do simply and easily without bloat or unnecessary features. Finale integrates seamlessly with all our sales channels and works perfectly all the time. We have multiple warehouses. Before Finale, I used to have to manually update this inventory from multiple spreadsheets...it took about 4 hours every week. Now the same exact task takes me about 4 minutes and I do it daily. We are have increased accuracy with less work. The single best feature about Finale is the product lookups that allow you to match multiple sku variations to one primary sku.

Cons

The returns and exchanges process needs improvement. I would like to create PO's in bulk.

Pros

Using Finale makes our daily takes run smoothly, and hiccups are fixed in a timely manner, the troubleshooting team is outstanding.

Cons

There aren't any known issues with Finale within our team.

Pros

Finale is easy to understand and their customer service is absolutely outstanding! As a multichannel ecommerce seller, with a robust magento 2 website, B2B portal, wholesale and retail accounts, Finale has been instrumental in managing our inventory, purchase orders, sales and shipping services with simple and easy to use integrations backed up by top notch customer support. Finale's support and adaptability has allowed us to gain in-depth insight into our business. By working with us and our changing needs, Finale has helped us manage profitability of our products, customer trends, ecommerce channel sales and supplier ordering, allowing us to grow seamlessly over several years. We have come to rely on Finale as an integral part of our business, and I can't imagine being able to manage the intricate aspects of our business without it!

Pros

This product is probably the easiest to use and understand. I like how simple and self explanatory it is.

Cons

The only thing I didn't like was that I couldn't stock change myself and at times some things wouldn't populate.

Pros

Very plug and play. Very user friendly. Amazing staff

Cons

Technicians don’t work on the weekends, but that’s most software companies.

Pros

I've been using Finale for about 3 years and with 2 different businesses of varying SKU complexity. They integrated seamlessly with Amazon, Shopify, and Ebay. The average cost features and customizable reporting make my life so much easier.

Cons

The FBA integration needs some improvement but there's constantly making improvements and I expect to see that improved soon.

Pros

It makes it easy for our firm to know what is in stock and what is out of stock and it easily integrates with our system.

Cons

Still have found no issues with Finale Inventory

Pros

Ability to predict run out of product
Cost breakdown
QOH and available counts

Cons

When the site is only updated every five minutes and if having high sales the probability of overselling is so much higher. Was recommended if only a few items left in stock to pause the push for inventory counts then restart once the sale or traffic slows down to catch up.

Pros

Finale was one of the easiest, most intuitive platforms that I have used in my business. The dashboard, functionalities, and capabilities definitely set it apart in the industry. The customer service team and everyone from onboarding through daily assistance were incredible to work with. They helped me tremendously and my business with our inventory management.

Cons

Nothing- for what I needed to use it for, there were zero issues. Any obstacles I did face, with unique scenarios in my business the team assisted me with and worked through a resolution.

Pros

One of the standout features of Finale Inventory is its intuitive and user-friendly interface. The software is designed to be easy to navigate, making it accessible for users with varying levels of technical expertise. This is particularly important

Cons

Mobile App Limitations: While the mobile app is appreciated for its accessibility, some users have mentioned that it might lack certain advanced features available on the desktop version. This could limit the effectiveness of managing inventory on the go for more complex tasks

Pros

When you take the time to really set up Finale with all of your product information and reorder points tightly, it makes every day work a breeze!

Cons

I'm definitely not a fan of the "Customize This Screen" feature. It has always had a bit "too" much information to pull from. It can also be very glitchy when trying to reorganize the way your dashboard looks.

Pros

The ease of use for the cost was not bad

Cons

There is nothing negative to comment about

Pros

- excellent customer support -- responsive, knowledgeable, professional- customizable branding features- native integration with QBO, Squarespace, Amazon and Faire

Cons

- customization requires some coding knowledge- relatively complicated for new users of inventory management software- some quirks in the UX (e.g. sometimes does not auto refresh after inputting data so have to hard refresh screen to see update)

Pros

Simplicity and versatility! Simplicity and versatility! Simplicity and versatility!

Cons

Lack of support for Quickbooks online for silver level!!!

Pros

I like the sales velocity and easy want to make and receive POs

Cons

Items you assembly or build , the components don't get any sales /use velocity

Pros

That it integrates with Finale 3D which is integral for our business

Cons

I think overall it could be a be a bit cheaper but understand that development time costs miney

Pros

Customer support is great! Shaquille has helped us make this software meet all of our needs!

Cons

When I first began using the product, I thought there were many shortcomings, but we have worked through the majority of that! I do miss a couple of the legacy reports, specifically the Pull Sheet, since the update, but this is not a big deal.

Pros

It is the most critical system we have in managing our ecommerce business. It integrates with our shipping software and websites and completely manages our inventory. Support is top notch in a time when very few companies put much effort into support. Also, pricing is fair.

Cons

It would be nice if the PDAs were syncing in real-time rather than requiring batching. This can cause some unusual results at times.

Pros

The number of functionalities make it easy for users to navigate to all that you need to manage your online business or your warehouses in many locations, from picking to bar-code scanning, and from shipping plans to accounting tools. Finale helps trace sales, manage orders, organize your stocks. It tells you if you are out of stock. Its copy and paste feature is really helpful. Finale accepts spreadsheets imported from other dries or locations, and even exports file to other clients, namely Amazon.

Cons

Finale has some cloud based issues, like the system downfall sometimes, a bit heavy! I also did not like their support responses, too late if not never.

Pros

It solved our most major problems, which was keeping track of thousands of products across several marketplace platforms, and getting our warehouses organized and everything barcoded. As manufacturers as well as retailers, we also needed a way to keep better track of components and predict usage, and Finale has a very intuitive and robust system that covers all of that and far beyond. Truly, though, their greatest asset is their customer support team, who know the product thoroughly and has spent many meetings with us to get everything implemented step by step. They are fantastic at explaining and demonstrating how to use the product.

Cons

There were two features that I expressed a wish for, and it turned out that both were in development (and one has come to fruition already). It is an extremely powerful program and to tell the truth, I don't feel I've even scratched the surface of what it can do, so it is possible that whatever I could think of as a wish is already a feature.

Pros

Finale implementation is quick and pretty simple. We use it with ShipStation and the learning curve was practically non-existent because it's so intuitive. Importing data is just a matter of copying and pasting a spreadsheet into their import tool. This makes adding and updating products/customers/vendors/etc. a breeze. I also generate invoices from Finale. We have pretty long production lead times on the majority of our products so predicting stock outs is very important to us and we can trust Finale to calculate that information correctly. The basic reporting is good but the ability to customize existing reports or create your own is excellent. Most importantly, their level of customer service is absolutely top notch.

Cons

We did have some hiccups with marketplace integrations but we able to work with Finale to create workarounds that have been fine.

Pros

Cloud based, unlimited users, copy and paste import and edit features, easy stock take, integration with ShipStation with regular attention and upgrades. Strongest search feature we’ve seen. Slick interface and automatic purchase order generation.

Pros

Finale Inventory has a very simple import tool. You simply copy data from an excel spreadsheet and paste them into the inventory system through you web browser as the inventory is cloud-based. Finale takes care of the rest. This truly intuitive copy/paste import method saves time, and having the ability to edit products in your catalog editing your catalog makes it struggle free.

Generating Purchase Orders (PO) is pretty automated. Our team was able to jump straight in an create PO's in no time at all as it is streamlined and self explanatory.

You can have unlimited users that can be added to your team.

There are a huge amount of integration possibilities. So whether you are integrating with WooCommerce on a Wordpress CMS, or integrating with ShipStation, Final Inventory has you covered.

Cons

The system is sometimes a little glitchy. The Finale team do promise to iron some of these out in the near future, but right now they still remain.
Their team rarely apologies if the system hasn't been working as it should, and never admit fault.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

We are part of a university research lab group that uses Finale to track supplies of biospecimen collection kits (builds) and lab supplies. The ability to create builds (to track individual components) for our kits is wonderful! Also, the ability to track lot identifiers and expiration dates is critical for lab reagents and things like blood collection vials.

Having Finale Inventory has really helped as our group as we have grown. It's very easy to use and their are still numerous features that we haven't fully explored. Pricing is very reasonable as well.

The customer service is FANTASTIC! Chinh (Co-founder, Finale Inventory) has always been very accessible and replies promptly. He's spent extra time walking through problems with us over the phone. This company really goes out of their way to make sure their customers are happy. I can't stress that enough.

We have used Finale since late 2014 and are currently in the process to expand our use of it. We are very pleased with both the software and the tremendous customer service and user support.

Cons

Overall, we are extremely happy with the software. Sometimes our inventory numbers get off due to user error, especially when our builds change (which is not often). So we don't suggest relying solely on re-order thresholds. This is a problem more with our workflow than the software, but it would be nice if there were some kind of mechanism to assist with build changes and inventory audits (though there are great report features and barcode tracking is an option). We have discussed upgrading to use the barcode tracking (which would probably help alleviate this problem for us), but have not made that commitment.

The ability to control user permissions and access (like completely separating inventory) is also a little limited, but we haven't really had problems from this. Finale does allow you to assign inventory to different custom locations, but we did decide to get a second account to fully separate our inventory tracking between two groups that never share inventory. On the other hand, being able to share inventory and easily move items from one location to another is also a great benefit.

Pros

What isn't there to love about Finale Inventory! We have been a using Finale Inventory since August 2014 and absolutely love it. We are an online retailer selling primarily on eBay and Amazon including Amazon FBA. Some of the features we love:
-Highly Customizable, nearly everything within the software can be customized to the way you want to view it on screen, printed as a report, for search, etc.
- Shipstation Integration (Complete integration including even quick view of stock levels from multiple sources within individual Shipstation Orders).
- Push Stock Levels (Automatically pushes stock levels to all marketplaces, which for us is Amazon, EBay and Shopify).
-Push Lead Days (Automatically sends lead time to marketplaces as stock levels change from different suppliers).
-Easy Copy Paste spreadsheet type updates - If you are fine with Excel, they have made the system easy with a simple copy paste to add new items, update stock levels, change prices etc.
-Multiple product lookups - ability to link multiple SKUs to one master SKU
-Kits and Bundles support - Easy to build kits with bill of materials and push stock levels to market places.
-Multiple Locations/Warehouses
-Multiple custom item attributes
-Quickbooks accounting integration.
-Quick view item sales history
-FAST customer support.
-Developers seem to be open to adding new features based on customer input.

Cons

Coming from a different software previously (Inflow Inventory), there was a steep learning curve as you would expect. Figuring out how you want to customize your screen takes some time as there are just so many features.

Pros

Overall, the functionality Finale Inventory offers is better than all the other software platforms I have tested and used over the years. The ability to map product aliases to a master sku is a necessary process I have found lacking on similar platforms. Finale offers a simple and straightforward way to manage this.

Setting up warehouses

Cons

The user interface is lacking. The platform is fast and their simple UI keeps it that way, but it certainly looks outdated. In addition their reporting and document templates are lacking, with a non-intuitive way to customize them.

Also, there's no real FBA integration. Essentially, you set up a virtual type of warehouse, call it AMAZON-FBA, set inventory levels, and then map those sales to that warehouse. There's no real querying of FBA to check inventory levels and show discrepancies. Although their approach is workable, it would very nice to actually have a real integration with FBA rather than a band-aid approach.

Pros

Coming from an open source erp that was complicated I loke how easy it is to find and do things in Finale. I especially like the cut and paste spreadsheet import system. This makes it much easier to accomplish many tasks. As with wany new software, customer service is really importat and the people at Finale get and A+ in customer service. They offer live training, video tutorials and are always avaailable to answer questions.

Cons

We are new to the software and have found nothing we really would want to change.

Pros

Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent.

Cons

The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners.

Alternatives Considered

Reasons for Choosing Finale Inventory

Switched From

Reasons for Switching to Finale Inventory

Pros

I highly recommend the team at Finale and their inventory tool. They are fantastic to work with. They are solution driven, they listen, they inform when scope creep arises, and they are mindful of budgets, time and deliverables. A winning team.

Cons

None that I have come across in our go live phase.