eClinicalWorks

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

Pros

Their support is outstanding -- prompt, professional, kind people. The software itself makes it possible for a solo doc like me to manage the whole practice by myself. Just very fast and efficient.

Cons

There are still more mouse clicks than I want -- I need to keep my hands on the keyboard when I'm typing -- but they're moving in the right direction every day. I've used eCW for over 20 years. Glad I chose them.

Alternatives Considered

Reasons for Switching to eClinicalWorks

Pros

I don't like it, between the fact that you have to pay for each item instead of it being one full product and the Support being less than helpful, it's a crappy system.

Cons

1. You have to pay for a bunch of add ons, clearing house/statements, check in and others.
2. Support sucks, they can't get into the system to change anything you have to go through an admin account which doesn't work if your admin is locked out.
3. Constant issues with connections for scripts, billing and other parts of the system.
4. Reporting in the system is no clear enough.
5. Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc.

Alternatives Considered

Reasons for Switching to eClinicalWorks

Pros

It is a usable EMR that helped productivity and was fairly intuitive

Cons

I delayed writing my review hoping ecw would settle my issue. I’ve been charged even after selling my practice completely last December and after full transitions of ownership am still billed fully! This is considerable ongoing cost and my issues are:1) In December when I sold out we requested services terminate as the new [sensitive content hidden] took over.2) We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4) we are still being billed and cannot cancel!!!

Pros

seriously, it's one of the best medical record/scheduling programs. I have had such wonderful experiences with it!

Cons

It does take a minute to log into which kinds suck but it's not awful

Pros

You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen

Cons

Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.

Alternatives Considered

Reasons for Choosing eClinicalWorks

Switched From

Reasons for Switching to eClinicalWorks

Pros

They have a good marketing team but all the features i went for have been exaggerated

Cons

So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed.
First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it.
The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital.
Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message.
kiosks fee payment systems all have addd ons that they will not mention till you are locked in.
The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself.
Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer)
Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it.
Each pharmacy has to be googled and mapped out, they do not have their own database.
Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)

Pros

that it is a system not used by my main hospital

Cons

mobile app stops working for unknown reasons, support staff unable to help remotely, you must go back to the office to reset the mobile app that you're trying to use while outside of the office
- staff not reponsive at all - they will "open a ticket" which is computer speak for we will ignore your complaint

Pros

NOTHING AT THIS TIME, they have been a headache x 3 months

Cons

Constantly having issues with various features telehealth, patient confirmations, encounters, scribe, etc None of it is ever fixed

Alternatives Considered

Switched From

Reasons for Switching to eClinicalWorks

Pros

The simplicity of the software. Everything is easy to get to and there are so many useful features.

Cons

Sometimes there are too many clicks, a few things could simplified even further but overall it is a great software.

Pros

I have nothing positive to say
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Cons

We have an issue in our medical practice for a couple of weeks
and its been next to impossible to get a hold of someone that can
explain what's going on. I've been sending emails, puttings tickets and
no response.
The worst part is that once you have this system is very hard to get out.

Pros

Overall, my guess is that it's a good system but I felt that they try to take advantage of uneducated people regarding other companies a reasonable cost.

Cons

The main con... funny to call it a con is that they were charging 5 to 10 times more than other similar software that I looked at. When I told him it was way too much they started to whittle the price down a bit at a time. I'm not okay working with a company that tries to gouge you.

Pros

nothing. i find no benefits with this EMR. not efficient at all

Cons

so old and outdated, so hard to find features, interrupts patient care with its lack of efficency, so slow, so many clicks to find simple information

Pros

Easy to use!!!! Love the ease of use . Glad we switched

Cons

Nothing it’s easy Glad we switched ECW Was good fit for practice

Pros

easy to use and user friendly to all users

Cons

a lot of clicking to get to where you need to be.

Pros

Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff.

Cons

1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us.

2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need.

3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question.

4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen.

5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why.

6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks.

7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous.

8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released.

9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse.

10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time.

11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Pros

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Cons

Tech Support ALL out of India. They don't tell you this when you purchase.
Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
Tech Support Horrible and no one knows what the other one is doing or has done.
Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
Glitchy and lost documentation on several occasions requiring re-entering.
RX Printing did not work right the entire time we had them (2 years)
MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
Data migration from eclinicals was a nightmare.
We couldn't wait to change EMRs.

Pros

Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like.

Cons

Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious.

Pros

Notes are typed, so they are legible.

Supposedly, the billing function is useful,however, my group does not use this.

Cons

-Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Pros

Patient Portal works well. The PP trainer was attentive and professional.

Cons

Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software.

Pros

I liked that the software was simplistic and was very upfront with how the software works

Cons

Customer Service could use a little work but over all loved this system more than any other EHR/EMR we've worked with.

Pros

It would be very easy and customizable to use if everything actually worked correctly. There are a lot of helpful features, however 75% of the time they are riddled with bugs.

Cons

Support is awful. It takes months to have anything resolved. The software itself is riddled with bugs and there are many processes that were obviously not thought through.

Pros

Cheap. You get what you pay for. I cannot think of any pros since I have spent 3 hours today and 3 hours last week and they put the blame on something else.

Cons

If you never have an issue it maybe good but once you have an issue you will spend hours and hours and nothing will be done. Worst Technical support i have ever experienced.

Pros

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Cons

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

Pros

Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical.

Cons

The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed.

Pros

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Cons

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

Pros

The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience.

Cons

Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience

Pros

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Cons

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

Pros

Ability to integrate with other clinics and facilities. Team learned it quickly.

Cons

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.

Pros

The ease of use. It does not take long to get comfortable with this program.

Cons

not many people are familiar with it....But I do not think that is y'alls fault.

Pros

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Cons

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

Pros

It’s not super fussy, and you’re able to set it up for use along with other systems.

Cons

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.

Pros

it is friendly using and can get support

Cons

need to create a ticket for support then wait for a call, will be better just to call and start resolving

Pros

It has the basic features that you will need for patient management.

Cons

As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations.
Cons: Inefficient, repetitive work, poor workflow integration.

Pros

Plenty of tools for every function needed on clients’ medical charts. Ease of intaking medical information and display is busy but logical with placement of buttons.

Cons

Sometimes it can be a bit overwhelming when learning the system at first glance. Booking patients at certain time slots is not always the easiest to decipher.

Pros

The only pro is we have an EMR vs no EMR.

Cons

Have to click endlessly.
They make changes based on what helps them and ignore the needs of the doctors who use the program each and every day.

Pros

The only positive about the software is that I get to stop using it at the end of the day.

Cons

Eclinicalworks is horrendously slow. Even on an extremely overpowered laptop with 32gb of ram and a fiber optic network connection this software is so slow that its painful. I have video of it taking more than 45 seconds to move from 1 screen to another in a patient chart, not even between patients. Most actions are painfully tedious, which I could tolerate if the system moved quickly.

Pros

intuitive diagnosis capturing, rarely was the system down for maintenance.

Cons

Most everything. Customer service is atrocious, all outsourced now to foreign countries.

Pros

It does help simplify things like documentation and keeping you inboxes up to date

Cons

The fact that it is AI generated makes me wonder how safe the info is.

Pros

Ease of use, intuitive, and applicability to what I need day to day to be the best psychiatrist I can be.

Cons

Cost is high, unfortunately higher than our usual platform, so, colleagues don't appear to want to make the move.

Pros

helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up.

Cons

Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program.

Pros

I like that template customization is fairly easy and straightforward.

Cons

The support is absolutely horrible. We are assigned an "Strategic Account Manager" (SAM) but every time I go to him with a problem, all he does is tell us to create a ticket. We have to log onto a separate website which then asks us what state we are located in (but it does not matter because all support is in India) so I am not sure why we are required to take time to answer that additional question. Then once the ticket is created, you are at their mercy as to when they will call back (usually when we are busy in clinic they call ten times in a row) You are given different answers depending on the support agent and many do not know how to resolve the issue but will take up your time getting connected and click around the program doing the same thing multiple times. There have been times that I have closed a case and started a new case just so that I could get a different support technician (as when I request a different agent or for it to be escalated, they will not reassign it)

Pros

Follow up on problems to see if resolved.

Cons

Be careful of their invoicing. They have this complex procedure and time element whenterminating a provider. They even wish to interview the terminating medical provider.All notifications need to be within a certain time frame. If not done correctly, theywill continue to invoice you for the terminating provider

Alternatives Considered

Reasons for Switching to eClinicalWorks

Pros

It works. You can bill and run reports.

Cons

This is a very clunky software with subpar support. It is very expensive and not easily customizable.

Pros

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support.
-The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer.
-There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient.
-They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed.
-They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears.
-This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

Pros

One of the reasons why I chose eClinicalWorks was because I was told they were on the East Coast of the USA. We have had systems located in California which proved to be problematic because they did not have 24 hour customer service and the time difference was a problem. I was thrilled to find out that eClinicalWorks was on the East Coast and in my time zone. They sent out someone to train us. At some point, eClinicalWorks moved out to India, and suddenly we were on very different time zones and the level of customer service was nearly non-existent.

Cons

1). Freezes at a minimum 10 times a day requiring a shut down of the EHR and re-logging in. Trying to "reload" does not work.
2). Does not successfully send prescriptions to the pharmacy. I need to check every single prescription I send to any pharmacy for each individual patient to be sure it was successfully sent. Even though it is documented that the prescription was sent in the note, the pharmacies do not get them.
3). Support has no idea why the system is malfunctioning. Every time we put a ticket in, it is not adequately addressed.
4). Populates diagnoses in a patient's chart that were not entered by the providers or staff.
5). Sends out the wrong prescription - called support and was told that this is a kink in the system - this is a VERY DANGEROUS kink!
6). My staff has spent an exuberant amount of time with the help desk without any positive outcomes.

Pros

I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position.
I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work.
Every single one of these were more friendly to doctors/patients and better for workflow.
I don't remember any glitches like this software.

Cons

-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent.
-Freezes and have to log out and log in multiple times a day.
-Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
-I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible.
-Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips.
-Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR.
-My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY.
-E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug
-Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied
-Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen

Pros

It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience.

Cons

Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working.