About UKG Pro

Designed for organizations who prioritize diverse workforces and cultures of trust and belonging, UKG Pro puts people at the center of your strategy. From HR and complex payroll to talent and industry focused workforce management, our comprehensive HCM solution anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. The UKG Pro solution gives you all the tools you need to lead the way as a culture-driven organization and bring a people focus to both your day-to-day operations and strategic business goals so you can: • Make timely, people-focused decisions based on intentional insights and deep visibility into all your people operations • Give employees the experience they expect from a consumer-grade application and tools to manage both their personal and professional journeys • Gain a partner for life who helps you champion culture in all that you do, guiding you toward your goals with our deep domain, industry, and cultural expertise At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.
UKG Pro Software - UKG Pro Employee Voice
UKG Pro Software - UKG Pro Mobile
UKG Pro Software - UKG Pro Pay
UKG Pro Software - UKG Pro People Center
UKG Pro Software - UKG Pro Recruiting
UKG Pro video
UKG Pro Software - UKG Pro Employee Voice - thumbnail
UKG Pro Software - UKG Pro Mobile - thumbnail
UKG Pro Software - UKG Pro Pay - thumbnail
UKG Pro Software - UKG Pro People Center - thumbnail
UKG Pro Software - UKG Pro Recruiting - thumbnail

UKG Pro pricing

UKG Pro does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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UKG Pro Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.1
Customer Support
3.9
5 reviews of 493 View all reviews
N Armand François
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 6/10/2022

I'm very satisfied

Pros

It's a really great application, it makes my work on the human resources side much easier

Cons

I haven't seen anything negative yet. Super great for me

Alternatives Considered

Zenefits

Switched From

BambooHR
Jeannette
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 8/9/2021

AAA Human Resources Review of UKG Pro

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Alternatives Considered

Dayforce HCM, ADP Workforce Now and Workday HCM

Reasons for Choosing UKG Pro

Wanted to get away from the cost of installing and maintaining a system.

Switched From

Oracle PeopleSoft

Reasons for Switching to UKG Pro

The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.
Nicole
  • Industry: Legal Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 25/4/2019

Terrible product

Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.

Pros

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Response from UKG

Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.

Replied 30/4/2019
Verified Reviewer
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/1/2023

Great tool for payroll

overall it is a very good management tool I suggest it to users

Pros

I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments

Cons

the handling of the platform is understandable. if there is something to improve it is to make the access more easy

Emily
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 19/8/2020

Great HR Software from a Forward Thinking Company

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

Pros

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

Cons

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Alternatives Considered

UKG Ready, ADP Workforce Now and Paylocity

Reasons for Choosing UKG Pro

Paycor lacked the ability to customize the system to fit our needs. Their payroll process was cumbersome and lengthy, and we had several tax issues with payroll as well. Reporting & Analytics were very slim. Paycor is a great system for smaller companies, but we had to move on once we were well over 100 employees.

Switched From

Paycor

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