---
description: Review of Experience.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Experience.com | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Experience.com

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> Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes


With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more. 


For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms.
> 
> Verdict: Rated **4.7/5** by 89 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 89 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Experience.com

## Commercial Context

- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Contact Experience.com for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 16 more

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM
- Campaign Management
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Data Visualisation
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Media Monitoring
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics
- Real-Time Notifications

## Integrations (16 total)

- Agile CRM
- BambooHR
- Calendly
- Docusign
- Encompass
- Facebook
- Google Workspace
- HROne
- HawkSoft CMS
- Jira
- LinkedIn Job Search
- Microsoft Teams
- Neon CRM
- Vertafore AMS360
- Zillow 3D Home

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Local SEO Tools](https://www.softwareadvice.ie/directory/4487/local-seo-tools/software)

## Related Categories

- [Local SEO Tools](https://www.softwareadvice.ie/directory/4487/local-seo-tools/software)
- [Competitive Intelligence Software](https://www.softwareadvice.ie/directory/4206/competitive-intelligence/software)
- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)
- [Insight Engines Software](https://www.softwareadvice.ie/directory/4440/insight-engines/software)
- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10513 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1207 reviews)
3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2927 reviews)
5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (982 reviews)

## Reviews

### "Experience is the best" — 5.0/5

> **Scott** | *10 December 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Makes getting reviews easier and spreads to social media
> 
> **Cons**: i really wouldnt change anything about experience
> 
> Ive been using for over 20 years and it has helped my business immensely

-----

### "great review" — 5.0/5

> **Juno** | *12 March 2025* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Very quick in sending the review link to my clients and realtors. a great way of introducing myself to my prospective clients
> 
> **Cons**: I hope that it collaborate with other app like google and linkeln etc.
> 
> very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics

-----

### "Getting worse everyday." — 2.0/5

> **Denise** | *27 March 2025* | Financial Services | Recommendation rating: 5.0/10
> 
> **Pros**: Automatic survey emails are great. Clients respond most of the time.
> 
> **Cons**: Automated AI replies are sometimes insulting. I wish I could turn them off. 
Customer service is non-existent currently.
> 
> No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there.  The platform was better run when it was Social Survey.

-----

### "Great Sales Tool\!" — 5.0/5

> **Jason** | *7 March 2025* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: the return rate is high which is critical.
> 
> **Cons**: The reviews sometimes disconnect from the various social media platforms.
> 
> Fantastic. It's an important part of our overall sales strategy.

-----

### "Experience Review Chad" — 5.0/5

> **Chad** | *7 March 2025* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: It is easy to share on social media and easy to send my clients to see my reviews history.
> 
> **Cons**: No real cons.  I need to get with you on the training you offer to make my social media and internet SEO better.
> 
> Excellent. I have had no issues.  I enjoy when I get an email stating that I have received another five star review\!

-----

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/113604/xmp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/xmp-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/113604/xmp> |
| en-GB | <https://www.softwareadvice.co.uk/software/113604/xmp> |
| en-IE | <https://www.softwareadvice.ie/software/113604/xmp> |
| en-NZ | <https://www.softwareadvice.co.nz/software/113604/xmp> |

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