--- description: Review of Loyal Zoo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Loyal Zoo | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Loyal Zoo](/software/139663/loyalzoo) # Loyal Zoo Canonical: https://www.softwareadvice.ie/software/139663/loyalzoo Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/139663/loyalzoo?page=2) > Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward them with points based on purchases and send promotional messages to improve the customer retention rate. The centralized dashboard allows business owners to generate custom reports, analyze market trends and configure rules for customer loyalty rewards. Loyalzoo lets managers view loyal customers and access information related to customers’ contact details, historical purchases and eligibility conditions for targeted promotions. Additionally, employees can directly award points or stamps during the point of sale (POS) transactions and automatically update information in customer profiles in real-time. Loyalzoo facilitates integration with various third-party e-commerce platforms such as Shopify, WooCommerce, Magento, Etsy and more. Pricing is available on monthly subscriptions and support is extended via a help center and live chat. > > Verdict: Rated **4.4/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 104 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Loyalzoo - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$47.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: $57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Communication Management - Customer History - Customer Profiles - Customisable Branding - Data Import/Export - Engagement Tracking - Live Chat - Loyalty Cards - Loyalty Program - Membership Management - Mobile Alerts - Multi-Channel Marketing - Point of Sale (POS) - Promotions Management - Real-Time Data ## Integrations (2 total) - Clover - Lightspeed Retail ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Mobile Marketing Software](https://www.softwareadvice.ie/directory/4398/mobile-marketing/software) - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) ## Alternatives 1. 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[Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "Loyalzoo Review" — 5.0/5 > **Samantha** | *5 October 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts\! > > **Cons**: We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts. > > We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points. ----- ### "We have been using it for 3 years by now and love it" — 5.0/5 > **Dima** | *13 April 2021* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: We were looking for a loyalty product that would not require a customer to download an app. Everyone has hundreds of apps these days, offering another one for a rare usage goes with resistance and unnecessary steps. They still have an app available, but optional for those who want it. The sign-up at the front counter is instant. People can use emails or phone numbers to register. The app is fully integrated with Clover POS, and a few other POS to some extent. The customer gets a notification that points have been applied. They have a backend app just for staff to use for manual check-ins and quick adjustments. There is also an admin panel where you can see all the trends and general business settings. All three accesses (the customer-facing one, staff's access and the admin panel) can be open also in your browser, so you can literally open them on any device. A nice bonus that you can send scheduled promotions to the signed-up customers via the admin panel. It is easy and powerful, the email looks professional and optimized for mobiles and desktops. The clients agree to the promos during the sign-up process and can easily unsubscribe within a promo email. It is a fast, simple and efficient tool. > > **Cons**: A few things that I wish could be changed or added to the app: - The app divides customers into three categories, depending on their frequency of purchases: New, Slipping away and VIP customers. You cannot control that algorithm or place a person into a category manually when just implementing the system at your business. As an owner of a business, I like to have control of all the aspects that influence the experience at my facility, with some customers you develop more special relationships that cannot be calculated by unclear algorithms. One time a person comes as a VIP and another, as New and you can't really explain why. We are currently not using this option at all. -The app offers your customers to sign-up for the loyalty program either by phone or email, they choose only one of them during the registration process. We could not leave the email as the only choice. I am sure it is not a big deal for the most, but in our case, we wish to eliminate phone numbers. People generally forget what they used in the first place and sometimes it creates confusion with missing points due to the multiple accounts. Considering the cost and the load of benefits you get with Loyal Zoo, I can't really complain about anything. > > The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented for us a tier system that fits better with our vision on loyalty system, at no additional cost. Even helped us with the customer-facing screen customization. These moments are very valuable for us. They are patient and thorough in answers, always trying to get to the bottom of the question and easy to approach. ----- ### "Great for our shop\!" — 5.0/5 > **Jonathan** | *29 October 2018* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It is very easy for customers and staff to use. Free to download and setup an account. We didn't need another device so it helps us avoid device clutter. > > **Cons**: Lack of customizability for each shop unless paying for a full year up front. ----- ### "Nice addition to our operation" — 4.0/5 > **Jen** | *8 October 2020* | Food & Beverages | Recommendation rating: 7.0/10 > > **Pros**: Relatively easy to train staff in use of loyalty program. Our parent company (we have 2 franchise locations) set up the parameters for the redemptions, but it seems easy to set them up if I needed to do it myself. > > **Cons**: I have run 2 promotions. The first one was a learning curve with importing graphics and text, etc. We have 2 locations and I want to run the same promo for both. It was annoying that I couldn't copy and paste the promo. I had to assemble it from scratch which took about 30 minutes. I also wish I could view the promo once I uploaded it to run. I couldn't remember the exact wording I used or the spacing. Our promos from one location to another were almost identical, but not quite. I also wasn't able to show the staff what it would look like prior to the run to prep them for what to look for. Also, when I run a report "show transactions data", there are columns that can't be seen on the dashboard even when I minimize the menu on the left. There is no side to side scroll bar, only up and down. I am only able to see timestamp, first, last, email, phone, reward type, reward name... There is clearly another column because I can see the start of a word, but I can't access it. When I select "email transactions data" there is also reward count, customer ID, staff ID, order ID. These are not visible on my dashboard. It would be nice to see these rather than have to download a .csv every time. > > Good. Have had to spend time educating the customer on the process. They "check in" but don't always tell us they're here so we can apply the points from their purchase. We've made signs for POS and have run several social media "how to's" to assist in the process. We still get kick backs from customer after purchase (phone call, social media message, return visit) with them saying they didn't get their points. We have multiple POS, so even if they check in, we don't know who they are. Educating the end user has been the biggest hiccup. The initial roll out was overwhelming for our staff. For a few weeks, we had A LOT of interest in the program. Sign up takes some time and was slowing down operations. We created a business card to hand out to people with the points they earned. There is spot for them to write the data we need to enter them into the system. When they bring it back, we enter the info and the missed points from the first visit at our convenience when we're not busy. Corporate has since contacted you and created a link that brings the customer right to our location and they can fill out their own data. That was a great addition. ----- ### "Simple to use and very effective" — 5.0/5 > **Cheryl** | *10 March 2022* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I like the way it integrates with my current epos system so that I can issue loyalty points as people shop. I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning. > > **Cons**: I am frustrated that I can only send four marketing emails per month without paying more. Also, I would like to be able to attach a video/ reel to my emails rather than just flat images. Also the loyal zoo button on my epos till is slow - it takes too long to switch from the till screen to the loyal zoo screen and back again. Sometimes it gets stuck and takes forever to get back to the till screen. > > I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers. I have been able to easily get customers to sign up to the weekly marketing by incentivising them with loyalty points. So it's a win/ win. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/139663/loyalzoo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/139663/loyalzoo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data