About Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support. Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management. All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.
Vtiger CRM Software - Vtiger CRM Sales insight
Vtiger CRM Software - Vtiger CRM Forecasting
Vtiger CRM Software - Vtiger CRM Settings page
Vtiger CRM Software - Vtiger CRM Email templates
Vtiger CRM Software - Vtiger CRM Appointment pages
Vtiger CRM Software - Vtiger CRM Record summary view
Vtiger CRM video
Vtiger CRM Software - Vtiger CRM Sales insight - thumbnail
Vtiger CRM Software - Vtiger CRM Forecasting - thumbnail
Vtiger CRM Software - Vtiger CRM Settings page - thumbnail
Vtiger CRM Software - Vtiger CRM Email templates - thumbnail
Vtiger CRM Software - Vtiger CRM Appointment pages - thumbnail

Vtiger CRM pricing

Vtiger CRM has a free version and offers a free trial. Vtiger CRM paid version starts at US$12.00/month.

Starting Price:
US$12.00/month
Free Version:
Yes
Free trial:
Yes

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Vtiger CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.1
Customer Support
4.2
5 reviews of 337 View all reviews
AnnA
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/4/2019

Saved my working life!

I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

Pros

Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

Cons

Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

Eduardo
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 9/10/2019

VTiger is value for money

I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

Pros

It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

Cons

Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])

Alternatives Considered

Salesforce Sales Cloud, SugarCRM, Soho66 and Hootsuite

Reasons for Choosing Vtiger CRM

I switched like 10 years ago, at that time I was using the OpenSource version of both

Reasons for Switching to Vtiger CRM

I find that the price is affordable for our size of business
Geoff
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

3
Reviewed on 26/1/2017

Jack of Too Many Trades?

My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.

On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.

On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.

Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!

Pros

Pleasant user interface, customizable, easily accessible, awesome support

Cons

Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas

Jim
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/3/2022

Vtiger is excellent and affordable, with less limits even at the lower costs

Excellent, would recommend it.

Pros

Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

Cons

Workflows could be made easier for beginners.
The project management side on my plan is fairly basic, but it's nice to have it there.
Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing Vtiger CRM

Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.

Switched From

Zoho CRM, Streak and HubSpot CRM

Reasons for Switching to Vtiger CRM

Price, usability, multifunctionality, UI.
Juerg
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 9/10/2019

Best for money

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Pros

- functionality
- customizability
- stability

Cons

- often many clicks to the destination
- many open windows
- restricts clarity

Reasons for Choosing Vtiger CRM

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Reasons for Switching to Vtiger CRM

- best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions

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