About Really Simple Systems CRM

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM. Our integrated CRM and marketing solution lets you build campaigns and send emails directly from your CRM, using your data to personalize and segment. New leads can be captured from your website and assigned to sales staff to follow up. Or you can add them directly to an automated marketing campaign, letting you work smarter. The stats package means you can monitor the leads, opportunities and value of closed deals, then track the ROI for each campaign, and optimise your marketing spend.
Really Simple Systems CRM Software - Sales Dashboard
Really Simple Systems CRM Software - Company Accounts with Help Drawer open
Really Simple Systems CRM Software - My Tasks
Really Simple Systems CRM Software - Calendar View
Really Simple Systems CRM Software - Listing Report Builder
Really Simple Systems CRM video
Really Simple Systems CRM Software - Sales Dashboard - thumbnail
Really Simple Systems CRM Software - Company Accounts with Help Drawer open - thumbnail
Really Simple Systems CRM Software - My Tasks - thumbnail
Really Simple Systems CRM Software - Calendar View - thumbnail
Really Simple Systems CRM Software - Listing Report Builder - thumbnail

Really Simple Systems CRM pricing

Really Simple Systems CRM has a free version and offers a free trial. Really Simple Systems CRM paid version starts at US$18.00/month.

Starting Price:
US$18.00/month
Free Version:
Yes
Free trial:
Yes

Really Simple Systems CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.4
Customer Support
4.6
5 reviews of 423 View all reviews
Chris
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2018

Cost effective CRM for small business

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

Replied 3/10/2018
Angela
  • Industry: Civil Engineering
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2022

Perfect for your business

Really happy, does exactly what we need with no fuss or problems. information is available instantly

Pros

Its simple, easy, does what it says of the tin. My favourite part of the software is the ability to adapt the CRM system so that this is specific to our requirements and line of works. throughout the whole software you can change the options so that it is specific to our business needs this is the most attractive feature of RSS. i also like that you can link accounts and save documents to the accounts as well

Cons

i dont really have many cons to report,

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Really Simple Systems CRM

Out dated, archaic, very 'fixed' software, unable to adapt to our business needs

Reasons for Switching to Really Simple Systems CRM

Salesforce didn't seem as adaptable and to our needs, seems very fixed to certain business requirements and complex and convoluted
William
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
0

3
Reviewed on 4/11/2022

Review

Pros

Recording of information is relatively easy or note making

Cons

Unable to add address details in with a copy and past format as there are multiple fields which means it needs to be done on each line of address.

Response from Really Simple Systems

Hi William,

Thank you for your review. Our team are always available to help with any issues you find. So please do get in touch with [email protected]

Replied 22/11/2022
Paul
  • Industry: Packaging & Containers
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2022

Using Really Simple Systems CRM

Pros

The system is easy to use with plenty of help and education offered if needed.The onscreen look is easy on the eye, clear & concise

Cons

The biggest drawback is the lack of a merge mail feature to enable data to be inserted into a 'live' document for mailing letters etc.To form groups of contacts is cumbersome through the report system

Alexandra
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 4/11/2022

Good be incredible if I had the time!

its taking too long to enter all details in and we need to spend a large amount of time tailoring it to what we need so we are not using it in the right way

Pros

I love the company ethos and team - we have enjoyed their organized events. It is well thoughout and could be an incredible tool in our business if we had the time to customize it!

Cons

I would like better integration with 3 party apps, i would like a paid for service that can customize our site to make it more tailored to us and i would like more customization in general

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