Melio

Pros

This has been the only site that I have found that allows me to pay my contractors via credit card and float my expenses!

Cons

I honestly don’t have any cons to list about Melio. I truly love the service!

Pros

Melio offers my business the luxury of paying vendors and receiving payments without high subscription fees or a lengthy set up. I was able to pay several vendors within minutes without headache or hassle. My vendors received payments within days and not weeks. This is an awesome and much appreciated feature for my small business.

Cons

All the current features met my business needs and expectations at this time.

Pros

I liked having a central place to pay my bills from. Worked decently at first... but then...

Cons

Melio became a raging dumpster fire for me right around the time they started rolling out their paid plans. I started encountering FAR more errors in the process, failed payments with no notice, failures in the interface... all things that had operated fine (if not flawlessly) before. I was willing to put up with a certain amount of hassle factor in exchange for the service, but when service quality noticeably deteriorated simultaneously with them rolling out a required paid plan, I couldn't run away fast enough (I see now there's a limited free option, but initially that wasn't there).

Also, yes it integrates with QBO, but not in a logical way to my non-bookkeeper mind. I found it very confusing and not a smooth process at all.

Uploading invoices and pulling info from them is good in theory but rarely worked in practice. Bad info would get pulled in and I'd have to edit. It would drop vendor names and I'd have to re-enter. (oh, and towards the end it wouldn't save edits I made to vendor names, either, and then it would kick back payments because the vendor name was incomplete!) I could choose to not upload invoices, but then sometimes payment would fail because there was no invoice! Overall maddening.

Pros

It makes all payment management easier to carry out and gather financial information on a single platform to have control and order of each invoice. The data is stored on a secure platform that allows payment tracking for more security

Cons

I like everything about Melio, I have felt pleased to use this platform that gives me a better job

Pros

It's free and it's an essential tool to run my business. I can send invoices and collect payments with ease.

Cons

The processing time on paid invoices. I can't mark invoices as paid within Melio

Alternatives Considered

Reasons for Switching to Melio

Pros

There is nothing about Melio that makes my job any easier

Cons

Having it forced on me by Quickbooks
Inability to talk to a real person
Holding my money for 10 days AND charging me a fee for paper checks
Cancelling payments for no apparent reason, to vendors previously paid, only referred to TOS to find the reason. Ugh.

Pros

Easy to setup and start using. Integrates with Quickbooks.

Cons

They advertise that payments will be sent to vendors in 2-3 business days. My vendors told me that payments took 5 business days. You can pay additional for next day payment delivery, which I tried. The payment still took 5 business days. I emailed customer service and received no response.

Pros

We have managed to make bill payment faster and easier with Melio, making payments to clients in a timely manner. Previously, bill payments were made one by one and this took hours due to the complexity of entering data. Now I only have to upload the bills and Melio does everything for me. I like it because it does the boring work of entering data.

Cons

I don't think anything went wrong. The only thing I would change is the customer service because they don't provide fast service.

Pros

It allows processing payments via Credit Card online in a secure way

Cons

It's easier for the customer to use as a guest instead of login in because it can become confusing.

Pros

It’s easy to use and all the functionalities you have to send payments is great!

Cons

It’s extremely easy, almost as if it is too practical at its purpose and function, it’s literally that simple!

Pros

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

Cons

I wish it was more detailed in setting up approvals process for employees.

Alternatives Considered

Pros

I love the Invoicing aspect of Melio so much, It makes it Very easier for me to create invoice for my Customers and Clients to do some job

Cons

I don't have any problem with MelioIt's Perfect

Pros

One of the most valuable features of the Melio Payments app is its ability to sync with Quickbooks. This saves time and money by eliminating the need for manual data entry and tracking.

Cons

No complaints. The overall visual and technical presentation of the app is pleasing.

Pros

I liked nothing at all. Badly designed sites, too difficult to navigate. Chat people have no product knowledge. Emoyed time wasters.

Cons

They are a wasted space. I would hate to have shares in this company.

Pros

Advancing payments and the ease to use the no fee option.

Cons

I don't have any issues with melio at all

Pros

Ease of use, ease of signing up, and receiving payments

Cons

There are no cons about Melio. It's actually very aesthetically pleasing website as well!

Pros

Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.

Cons

Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.

Pros

How easy to use, and how wonderful to have the ability to pay in state or international vendors! Love the customer services as well. They truly take care of the problems and issues in fast manner.

Cons

They don't have next day payment for minimum fees.

Pros

Melio offers a service that to the best of my knowledge no one else does. It enables payment using a credit card to vendors that do NOT accept credit card payment. Melio processes the credit card and then sends the payment to the vendor by ACH. Their rates are competitive, and they are often less than fees some vendors surcharge for credit payments.

Cons

We currently use software that does not integrate with Melio

Pros

A really well thought out tool to help payments processing particularly for small businesses; the UI/UX is super simple!

Cons

No cons really.. I would recommend to all small businesses in the UK.

Pros

User-friendly platform, you can decide to approve or not the payments, which makes a great team work environment, and also allows you to just have bills already approved, if you want to give someone more independence, in any case, that works great!

Cons

Sometimes we need more support like a call, not an email, but they replay fast, but I like more having or a live chat or a call instead of waiting.

Pros

Melio is very user friendly and my clients love that they can use it directly from QBO

Cons

Nothing that I can think of. It is a very useful tool :)

Pros

There are zero monthly maintenance fees and the transaction fees are reasonable

Cons

I would like to have recurring billing to my clients for services and it's not supported at this time.

Alternatives Considered

Reasons for Choosing Melio

Switched From

Reasons for Switching to Melio

Pros

Simplicity and Intuitiveness of the Platform

Cons

Just testing out...everything so far. All important features are available as per my need.

Pros

It is easy to set up payments and setup different vendors. Recently, you are able to connect with quickbooks directly, this is a awesome feature

Cons

not able to create extensive reports. Also I would like a feature where you can create multiple payments for same vendor and pay at once and still keep them as separate payments.

Pros

I enjoy the ease of collaboration, having multiple separate accounts linked and the ease of training. Also vendors find it easy to use too. It's a simple system.

Cons

Security flaws are huge. I have reached out numerous times and get no serious response. Literally any employee or CPA or bookkeeper that I give access to Melio can at will change any vendor ACH information? Anyone. There is no way to prevent it. You have to just hope you dont have a disgruntled employee or book-keeper?

What's worse is that there is no alert. No way to be informed. No way to approve. Anyone can change that information if they have access to my Melio account. It's such an obvious avenue for fraud it's stunning and the lack of urgency on fixing it will likely drive me to use a competitor. I just can't take the risk of my money being stolen because we all know Melio will not do much to get it back once it's gone. I'd stay away from Melio until this fixed.

Pros

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

Cons

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution.

1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning.

2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation."

I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through.

We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment.

Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance.

Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems.

Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication.

If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Pros

Melio offers an easy to use user interface. It is easy to navigate through the platform and is visually appealing.

Cons

The character count in the Invoice # and note to self section. It is only 50 characters which limits how many Invoice #'s we can enter.

Pros

Melio is a wonderfully designed and easy-to-use payment platform that makes paying contractors a breeze.

Cons

There isn't really anything I did not like about Melio.

Pros

I am a Notary in the state of Florida. I currently have 2 customers who are attempting to use Melio to pay me. I have tried numerous times and different ways to set up my ACH payments to my bank account. Melio will not recognize my bank. Unfortunately now Signature Mobil Services refuses to pay me any other way and CAC has been trying to pay me thru Melio and is unable.

Cons

I still can’t get paid and I’m disgusted with the process there are no phone numbers to call and I get nowhere when I email

Pros

How quickly it connects with our Intuit account, which meant that I didn't need to load every single bill in our system into Melio so I could start payments to vendors.

Cons

I do not have any cons with my use of Melio.

Pros

I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair

Cons

There’s nothing I don’t like!!! It’s amazing

Pros

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Cons

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

Pros

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

Cons

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Pros

Melio provides fantastic features such as quick payments including international. There are also no fees for payments. My favorite feature is there are incentives such as earning points simply for making and receiving payments.

Cons

I have no complaints at this time. Melio is a great software.

Pros

The product itself is really nice for book keeping and why I want to keep using but im about to find something different if I cant get some one to email me or call me back.

Cons

Customer service!!!!! I think I have emailed or messaged them 5-10 times and have never received a response or call back. Ive asked my friend who is a recruiter to get me a real persons email and phone number and they didnt respond. All I want to do is change my email address because the one on file doesn't work anymore.

Pros

I love the ACH payments that we can make to vendors for free. It is super simple and easy! I also like it integrates with our accounting software, QuickBooks.

Cons

They recently raised prices on bill pay, which I understand, but has made us move away from them for bill pay items.

Pros

I like that they offer the same day vendor payment for a reasonable fee. I also like the check payment option in the event a signer is not available.

Cons

Just a buyer beware, avoid same day payments, the vendor does not receive funds when promised and they still take their money out of your bank account for the same day service.When we pay the same day processing fee it is a 50/50 shot if it makes it to your vendor the same day. Their customer service reps make excuse after excuse and attempt to blame the customer. They ask for screen shots proving what you are saying and even when provided they blame the customer. Unfortunately this exact same interaction has occurred at least 3 different times, paying different vendors, and reaching out to customer service and being treated and spoken to the same way. They also will not refund the fees when there is a service failure. They just say, [sensitive content hidden] but nothing is ever done and you will have to contact your bank if you or your vendor would like a refund. Even with the receipts they request they do not care even telling me that I should have read their policy article before using their service. We won't be using any paid methods of payment with Melio any longer because sadly they are at best dishonest in what they charge for and they don't see any problem with the way in which they do business.

Pros

It is transparent when it comes to pricing and it as no hidden fees at large.

Cons

The user interface is not very much easy to use, as i had found it a bit confusing when I started using melio back then.

Pros

I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.

Cons

Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.

Pros

Nothing at all. They should be arrested for criminal activity.

Cons

They are thieves that steal money - check the reviews on other platforms. #Crooks

Pros

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

Cons

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Pros

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Cons

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Pros

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Cons

The ACH feature could be quicker is my only suggestion for improvement

Pros

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Cons

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Pros

Qbo integration is Amazing and can have a firm account with many users permissions

Cons

Takes longer for ach processing as vendors expect it sooner

Pros

Melio is very user friendly and makes it easy to track and look up payments if a vendor has a question.

Cons

There's not much I do not like about this product. I have been using it for a long time now. Many features have improved over that time period and continue to evolve.

Pros

Vendor payments, direct deposit, and account reports and the super low price.

Cons

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Pros

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

Cons

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

Pros

- Adds processing fee to customer if they choose credit card- Gives option for FREE ACH

Cons

Invoice numbers not customizable or sequentialTransaction name comes into the bank as just Melio-xyz instead of Melio-invoicenumber

Alternatives Considered

Reasons for Choosing Melio

Reasons for Switching to Melio