About Melio

Melio is an accounts payable solution designed to streamline bill payments, enhance workflows, and optimize cash flow. Pay vendors online via bank transfers or credit/debit cards, even if they only accept checks—Melio handles the manual tasks. Seamlessly integrate with QuickBooks and Xero to keep your finances updated. With Melio, you can choose to pay by bank transfer or card to extend your cash flow and earn rewards. Adding vendor or bill details is easy—enter manually, upload, or photograph invoices. Schedule payments to match your cash flow needs and let Melio manage the process. Pay international vendors in their local currency for the goods and services your business requires. The Melio mobile app for iOS and Android allows you to track and manage payments anytime, anywhere, providing better financial control and ensuring your business operates smoothly.
Melio Software - Melio payment messages in inbox
Melio Software - Melio clients
Melio Software - Melio add a company account
Melio video
Melio Software - Melio payment messages in inbox - thumbnail
Melio Software - Melio clients - thumbnail
Melio Software - Melio add a company account - thumbnail

Melio pricing

Melio has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Browse Melio Reviews

383 of 383 reviews
Sort by:
Ginger
Ginger
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/4/2023

Melio is the best way to pay and get paid!

It’s been extremely easy to use and set up, and is keeping in compliance!

Pros

This has been the only site that I have found that allows me to pay my contractors via credit card and float my expenses!

Cons

I honestly don’t have any cons to list about Melio. I truly love the service!

Response from Melio

Hi Ginger, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 11/4/2023
alton
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/9/2024

Melio is Awesome

Pros

Melio offers my business the luxury of paying vendors and receiving payments without high subscription fees or a lengthy set up. I was able to pay several vendors within minutes without headache or hassle. My vendors received payments within days and not weeks. This is an awesome and much appreciated feature for my small business.

Cons

All the current features met my business needs and expectations at this time.

Response from Melio

Hi Alton,
Thank you for your thoughtful feedback! We're thrilled to hear that Melio has made managing vendor payments quick and hassle-free for your business. It's great that you've found value in our affordable invoice services. We appreciate your support and look forward to continuing to serve your business needs!

All the best,
Team Melio

Replied 16/9/2024
Julie
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 19/11/2024

Started off okay, then crashed and burned

It started off as a pretty okay solution for needing to streamline payments to vendors all in one place. It wasn't the smoothest ever - seemed like lots of extra/unnecessary clicks to do what you need to do - but the best thing I could find at the time. (more than once I didn't ACTUALLY send a payment that I thought I did, because their process involves several steps of confirmation and the last step looks like a confirmation page... but you have to actually scroll down to the bottom of the page and approve the payment one more time, before it will be sent. And the page is formatted just long enough that the button is not visible on a regularly sized browser screen, you have to scroll down to see it).

Support was slow and usually refused to answer my questions at first because I logged in with my Intuit account and apparently they couldn't match up the email address I'd send requests from with my Melio account. I learned I needed to tell them in the initial email that the email address I was using was my Intuit account and that's how I log in to Melio. Towards the end, support just flat out refused to respond to me at all - even when I reached out multiple times (all I wanted to do was cancel a recurring payment - that always failed b/c of aforementioned vendor name issue - but I couldn't log in anymore without paying for a plan).

Later on as they began rolling out the paid version, the site became very buggy, I had issues with payments being processed that they couldn't explain, and overall became a total hair-pulling event every time I signed in. Completely incompatible with running a professional business.

I shifted all my banking to Relay that has built in support for bill payment. I'm paying a bit for the service, but it does everything Melio claimed to do except better, and the integration with QBO is much more intuitive. And you can get a knowledgeable human on the phone within 10 minutes if you have a question! Wish I'd made that switch ages ago.

Pros

I liked having a central place to pay my bills from. Worked decently at first... but then...

Cons

Melio became a raging dumpster fire for me right around the time they started rolling out their paid plans. I started encountering FAR more errors in the process, failed payments with no notice, failures in the interface... all things that had operated fine (if not flawlessly) before. I was willing to put up with a certain amount of hassle factor in exchange for the service, but when service quality noticeably deteriorated simultaneously with them rolling out a required paid plan, I couldn't run away fast enough (I see now there's a limited free option, but initially that wasn't there).

Also, yes it integrates with QBO, but not in a logical way to my non-bookkeeper mind. I found it very confusing and not a smooth process at all.

Uploading invoices and pulling info from them is good in theory but rarely worked in practice. Bad info would get pulled in and I'd have to edit. It would drop vendor names and I'd have to re-enter. (oh, and towards the end it wouldn't save edits I made to vendor names, either, and then it would kick back payments because the vendor name was incomplete!) I could choose to not upload invoices, but then sometimes payment would fail because there was no invoice! Overall maddening.

Response from Melio

Hi Julie,

Thank you for sharing your feedback with us. We’re sorry that your time with Melio didn’t meet your expectations. Your insights about the challenges you faced are invaluable to us as we strive to improve our service.

We understand how frustrating it must have been to encounter system errors, failed payments, and difficulties with vendor management—especially when you’re trying to keep your business running smoothly. We regret any inconvenience or disruption this has caused.

Our team aims to provide clear and timely assistance to all customers, and we will address these gaps to ensure that we respond effectively and consistently.

We take your feedback seriously and will share it with our internal team as we always look for ways to improve. While we’re glad you’ve found a solution that works well for your business needs, we’d love to regain your trust if you ever consider giving Melio another try.
All the best, Team Melio

Replied 2/12/2024
Kemoi
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 4/5/2023

Melio is user friendly and get the job done consistently

It saves me time with invoicing. I have been using this tool for years and I enjoy using it.

Pros

It's free and it's an essential tool to run my business. I can send invoices and collect payments with ease.

Cons

The processing time on paid invoices. I can't mark invoices as paid within Melio

Alternatives Considered

QuickBooks Online

Reasons for Switching to Melio

It's affordable and I can connect to QuickBooks. And it has a user-friendly interface.

Response from Melio

Hi Kemoi, thank you for taking the time to share your experience with Melio. We're glad to hear that our user-friendly platform has been an essential tool for running your business and that you find it easy to send invoices and collect payments. We appreciate your feedback.

Best,
Team Melio

Replied 10/5/2023
Elizabeth
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 3/12/2024

Simple way to make payments

It makes the whole process of paying bills easier and spending hours entering data. It is quite useful for making online payments very quickly.

Pros

We have managed to make bill payment faster and easier with Melio, making payments to clients in a timely manner. Previously, bill payments were made one by one and this took hours due to the complexity of entering data. Now I only have to upload the bills and Melio does everything for me. I like it because it does the boring work of entering data.

Cons

I don't think anything went wrong. The only thing I would change is the customer service because they don't provide fast service.

Response from Melio

Hi Elizabeth, thank you for sharing your experience with us. It’s great to know that our platform is helping streamline your processes. Ensuring timely support is a priority for us, and we’re continually working to improve this aspect of our service to better meet your needs.

Your insights are valuable, and we’re grateful for your input as we strive to improve. If there’s anything specific you’d like assistance with, don’t hesitate to reach out—we’re here to help!

All the best, Team Melio

Replied 9/12/2024
Bill
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/7/2024

Exhausting Melio

Using Melio increased the time I spend on book keeping. That should tell you all you need to know.

Pros

There is nothing about Melio that makes my job any easier

Cons

Having it forced on me by Quickbooks
Inability to talk to a real person
Holding my money for 10 days AND charging me a fee for paper checks
Cancelling payments for no apparent reason, to vendors previously paid, only referred to TOS to find the reason. Ugh.

Response from Melio

Hey Bill,

Thanks for sharing your review with us and the community—we really appreciate it! Our goal is to ensure a smooth experience for all our customers, so we're sorry to hear that we fell short of that with your recent experience.

Our support team is available on weekdays from 9 am to 8 pm EST. You can chat with a live agent for any assistance you may need. We'd also love to investigate your cancelled payments and the 10-day payment further, but we need more information from you. Please reach out to us at [email protected], and we'll look into these issues for you.

Looking forward to getting this sorted out with you soon!

All the best,
Team Melio

Replied 5/8/2024
Kara
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

2
Reviewed on 7/12/2023

False Advertising

Because of they did not deliver payments as advertised and because they did not respond to my inquiry regarding my payment not being expedited. I do not recommend their service.

Pros

Easy to setup and start using. Integrates with Quickbooks.

Cons

They advertise that payments will be sent to vendors in 2-3 business days. My vendors told me that payments took 5 business days. You can pay additional for next day payment delivery, which I tried. The payment still took 5 business days. I emailed customer service and received no response.

Response from Melio

Hi Kara, thank you for taking the time to leave a review. We appreciate your feedback and understand that timely payments are crucial for you and your vendors. At Melio, we follow the standard ACH processing timeline of 3 business days (excluding weekends), as set by the Federal Reserve Bank and our partnering banks. We understand that this timeline may not always be convenient for our customers, which is why we offer the option to schedule a payment via debit or credit card for a faster delivery with a processing fee. We would like to work with you to resolve any issues you may have encountered. If you have any concerns, please contact us via email at [email protected]. You can also reach out to our live chat support, available Monday to Friday from 9 am to 8 pm EST or via email through the help center on melio.com. We value your satisfaction, and we are committed to delivering exceptional service that exceeds your expectations.

Best,
Team Melio

Replied 18/12/2023
Ania
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2024

Melio is really good

It has been a good experience and has relieved a lot the way credit card payments are processed.

Pros

It allows processing payments via Credit Card online in a secure way

Cons

It's easier for the customer to use as a guest instead of login in because it can become confusing.

Response from Melio

Hi Ania,

Thank you for your positive feedback! We're delighted to hear that you find Melio secure and effective for processing payments.

Your insight about the guest login experience is greatly appreciated—ease of use is a priority for us, and we’ll keep working to make the platform even more intuitive. It’s wonderful to know that Melio has made managing payments simpler and more efficient for you.

If you ever have additional feedback or need assistance, feel free to reach out. We’re always here to help!

All the best, Team Melio

Replied 22/11/2024
Markus
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2024

Easy to use payment platform

Setting up an account, entering vendors, and paying invoices is extremely easy. People who have to use more "corporate" systems in larger companies even said, I wish I could use this for my work. You should see what I have to put up with.

Pros

Melio is a wonderfully designed and easy-to-use payment platform that makes paying contractors a breeze.

Cons

There isn't really anything I did not like about Melio.

Response from Melio

Hey Markus! Thank you for your kind review! We're thrilled to hear that Melio has made managing payments easy for you. We’re dedicated to making payments as effortless as possible. If there's anything else we can do to enhance your experience, feel free to let us know.

All the best,
Team Melio

Replied 27/11/2024
Liz
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2024

1st REVIEW: My Melio!

Better than I thought it could be. Signing up, to receiving payments etc. The entire process took less than 5 minutes.

Pros

It’s easy to use and all the functionalities you have to send payments is great!

Cons

It’s extremely easy, almost as if it is too practical at its purpose and function, it’s literally that simple!

Response from Melio

Hi Liz,

We're thrilled to hear that Melio has exceeded your expectations. It sounds like the entire process was smooth and efficient for you, and we're delighted to know that it was both simple and quick. Thank you for taking the time to share your experience with us!

All the best,
Team Melio

Replied 30/12/2024
Christal
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 27/7/2023

Melio Makes a Good Inexpensive Bill Payment Option

Overall, Melio is good for small businesses and inexpensive option compared to other apps.

Pros

Melio is easy to setup and use in small businesses. Scheduling payments is easy, and it integrates with QBO.

Cons

I wish it was more detailed in setting up approvals process for employees.

Alternatives Considered

BILL Accounts Payable & Receivable

Response from Melio

Hi Christal, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 4/8/2023
Joel
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio my Invoice Maker

I'm able to Create Invoices for my Customers.It makes it easier for me to create invoice for my Customers and Clients to do some job

Pros

I love the Invoicing aspect of Melio so much, It makes it Very easier for me to create invoice for my Customers and Clients to do some job

Cons

I don't have any problem with MelioIt's Perfect

Response from Melio

Hi Joel, thank you for sharing this review. We're happy to hear you love the invoicing aspect of Melio. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 11/5/2023
LeAnne
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Simplify your invoices and payments Quickly!

Overall, I highly recommend Melio for any business looking for a secure and efficient payment solution. The app is user-friendly, highly secure, and offers a variety of payment options.

Pros

One of the most valuable features of the Melio Payments app is its ability to sync with Quickbooks. This saves time and money by eliminating the need for manual data entry and tracking.

Cons

No complaints. The overall visual and technical presentation of the app is pleasing.

Response from Melio

Hi LeAnne, thanks for sharing this feedback. We are glad to hear that you found Melio to be a valuable, time-saving tool for simplifying your invoices and payments. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Graeme
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 6/6/2023

Useless

Shocking!!! Just a waste of my time attempting to get anywhere. I am very angry that they seem to think I am a Rhodes Scholar to understand their sites.

Pros

I liked nothing at all. Badly designed sites, too difficult to navigate. Chat people have no product knowledge. Emoyed time wasters.

Cons

They are a wasted space. I would hate to have shares in this company.

Response from Melio

Hi Graeme, thank you for taking the time to leave a review. We'd definitely like to understand your issue better. As there is limited information here, can you please send us an email at [email protected] with the title "Urgent Review" so that we can take a deeper dive into this matter for you.

Best,
Team Melio

Replied 12/6/2023
Travis
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Great For Small Business

Haven't had one issue with Melio

Pros

Advancing payments and the ease to use the no fee option.

Cons

I don't have any issues with melio at all

Response from Melio

Hi Travis, thanks for taking the time to leave a review. We're glad to hear that you find Melio convenient for advancing payments and easy to use. We appreciate your feedback and we'll be sure to pass this along to the team.

Best,
Team Melio

Replied 10/5/2023
Amal
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2023

Convenient to pay independent contractors

Pros

Ease of use, ease of signing up, and receiving payments

Cons

There are no cons about Melio. It's actually very aesthetically pleasing website as well!

Response from Melio

Hi Amal, thanks for sharing this fantastic review. We are thrilled you're finding Melio to be such a resourceful tool for your small business needs.

Best,
Team Melio

Replied 26/1/2024
Jessi
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/5/2023

My favorite billing tool

Pros

Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.

Cons

Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.

Response from Melio

Hi Jessi, thank you for sharing this review. We're happy to hear you find Melio easy to use and it has helped streamline your billing process. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Naseem
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

The best

Excellent

Pros

How easy to use, and how wonderful to have the ability to pay in state or international vendors! Love the customer services as well. They truly take care of the problems and issues in fast manner.

Cons

They don't have next day payment for minimum fees.

Response from Melio

Hi Naseem, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Melio to be a valuable resource for domestic or international vendor payments. We are also delighted to hear that our support team was able to assist you promptly and efficiently. We'll be sure to pass this feedback along.

Best,
Team Melio

Replied 10/5/2023
Hershel
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 2/5/2023

Best credit card processor

Melio enabled us to access more vendors.

Pros

Melio offers a service that to the best of my knowledge no one else does. It enables payment using a credit card to vendors that do NOT accept credit card payment. Melio processes the credit card and then sends the payment to the vendor by ACH. Their rates are competitive, and they are often less than fees some vendors surcharge for credit payments.

Cons

We currently use software that does not integrate with Melio

Response from Melio

Hi Hershel, thank you for sharing this review. We're happy to hear you find me Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Xavier
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 6/11/2023

Almost perfect!

Pros

A really well thought out tool to help payments processing particularly for small businesses; the UI/UX is super simple!

Cons

No cons really.. I would recommend to all small businesses in the UK.

Response from Melio

Hi Xavier, thanks for sharing this amazing feedback. We are glad to know you're finding Melio to be a resourceful tool.

Best,
Team Melio

Replied 16/11/2023
Anna
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio is Amazing!!!

Excellent!

Pros

User-friendly platform, you can decide to approve or not the payments, which makes a great team work environment, and also allows you to just have bills already approved, if you want to give someone more independence, in any case, that works great!

Cons

Sometimes we need more support like a call, not an email, but they replay fast, but I like more having or a live chat or a call instead of waiting.

Response from Melio

Hi Anna, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.

Replied 17/5/2023
Simmi
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Lovely Software!

Pros

Melio is very user friendly and my clients love that they can use it directly from QBO

Cons

Nothing that I can think of. It is a very useful tool :)

Response from Melio

Hi Simmi, thank you for sharing this review. We're glad to hear that our platform's user-friendliness and integration with QBO have been helpful for you and your clients. We'll be sure to pass this feedback along.

Best,
Team Melio

Replied 10/5/2023
DrJoy
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Great product for the money

Easy to set-up and to get started and low cost to maintain.

Pros

There are zero monthly maintenance fees and the transaction fees are reasonable

Cons

I would like to have recurring billing to my clients for services and it's not supported at this time.

Alternatives Considered

Stripe and GoCardless

Reasons for Choosing Melio

Cheaper cost

Switched From

PayPal

Reasons for Switching to Melio

Cost per transaction

Response from Melio

Hi Dr. Joy, thanks for sharing this review! We're glad to hear you're having an amazing experience with Melio and easy to use. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Replied 17/5/2023
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Free trial

Pros

Simplicity and Intuitiveness of the Platform

Cons

Just testing out...everything so far. All important features are available as per my need.

Response from Melio

Hi, thank you for sharing this review. We're happy to hear you find Melio intuitive and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Mohamed
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2023

Very useful and not very expensive

Overall, it has been a big help to my business.

Pros

It is easy to set up payments and setup different vendors. Recently, you are able to connect with quickbooks directly, this is a awesome feature

Cons

not able to create extensive reports. Also I would like a feature where you can create multiple payments for same vendor and pay at once and still keep them as separate payments.

Response from Melio

Hi Mohamed, thanks for taking the time to share this feedback. We're glad to know Melio has been such a helpful tool. In Melio, you can schedule multiple "separate" payments to the same vendor and we do offer reporting. Email us at [email protected] with any questions. We're happy to help!

Best,
Team Melio

Replied 10/5/2023
Kyle
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 25/7/2024

Glaring Security Problems

Pros

I enjoy the ease of collaboration, having multiple separate accounts linked and the ease of training. Also vendors find it easy to use too. It's a simple system.

Cons

Security flaws are huge. I have reached out numerous times and get no serious response. Literally any employee or CPA or bookkeeper that I give access to Melio can at will change any vendor ACH information? Anyone. There is no way to prevent it. You have to just hope you dont have a disgruntled employee or book-keeper?

What's worse is that there is no alert. No way to be informed. No way to approve. Anyone can change that information if they have access to my Melio account. It's such an obvious avenue for fraud it's stunning and the lack of urgency on fixing it will likely drive me to use a competitor. I just can't take the risk of my money being stolen because we all know Melio will not do much to get it back once it's gone. I'd stay away from Melio until this fixed.

Response from Melio

Hi Kyle, thanks so much for sharing this review with us— we truly appreciate it. Collaboration is crucial to enhancing teamwork, and we are fully committed to supporting your team and improving your overall teamwork experience. When it comes to the accountant role in your Melio account, they have partial access. This means they can add bills, include a delivery method, and sync with accounting software. However, there are some limitations to this role, such as not being able to set a default payment method, add other team members, or edit company details. For a detailed list of permissions, please visit our help center and head to the "managing your team" section. We also apologize for the missed outreach, and we want to make it right. Please reach out to us via email at [email protected], and we will be more than happy to assist you with any questions or queries you may have. We are here for you and your team every step of the way.

All the best,
Team Melio

Replied 2/8/2024
Julian
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 9/10/2024

satisfied payment experiences

It allows me to have a more detailed payment report and better manage payment accounts

Pros

It makes all payment management easier to carry out and gather financial information on a single platform to have control and order of each invoice. The data is stored on a secure platform that allows payment tracking for more security

Cons

I like everything about Melio, I have felt pleased to use this platform that gives me a better job

Response from Melio

Hi there, thank you for sharing your insights with us! We're glad to hear that we've helped streamline your payment management and improve your overall workflow. We'll make sure to pass your feedback along to our internal teams—it’s insights like yours that help us continue to enhance our service. If you ever have more feedback, feel free to reach out to our support team via live chat or by submitting a ticket through our help center, available weekdays from 9am to 8pm EST!

Take care,
Team Melio

Replied 10/10/2024
Kathleen
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
5
Customer Support
3

2
Reviewed on 21/12/2023

Easy to use but not easy to fix.

I am a Virtual Assistant. I help small businesses and entrepreneurs with the administrative pieces of their business such as accounts payable, bookkeeping, organization, etc. I'm always on the lookout for technology that can make my clients' lives easier. Quickbooks, for instance, does that. Melio purports to do that, and a year ago I would have been singing their praises.

I am not singing their praises this year. Nor am I recommending them to any of my clientele. The administrative church of the past two months created from issues Melio caused has cost one of my client's time, effort, and money. We now have a project that is critically in danger because of Melio's failure to communicate in a timely fashion. I get it, everyone's busy, but a company that prides itself on payment processing needs quicker response times and customer service agents who are better empowered to handle client's complaints.

24-48 hours is not good enough for a payment processor. 5 days even less so.

I will not be recommending Melio to any of my clients going forward. You're better off getting Bill Pay through your financial institution and having your bank handle everything. Or, better yet, the old-fashioned, check or credit card method. Melio has proven they are unreliable.

Pros

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

Cons

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution.

1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning.

2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation."

I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through.

We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment.

Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance.

Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems.

Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication.

If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Response from Melio

Hi Kathleen, thank you for sharing this feedback, and we apologize that your overall experience has been less than stellar. We value your feedback and would love to talk to you more about some of the issues you've been facing and how we can make this better for you. Please email us at [email protected] and we'll be sure to take a deeper look into your account.

Best,
Team Melio

Replied 26/1/2024
Bianca
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/7/2024

Melio Review

We have been using Melio for years. We are happy with the platform and it serves its purpose for what we need.

Pros

Melio offers an easy to use user interface. It is easy to navigate through the platform and is visually appealing.

Cons

The character count in the Invoice # and note to self section. It is only 50 characters which limits how many Invoice #'s we can enter.

Response from Melio

Hi Bianca, thank you for taking the time to share your feedback with us; we greatly appreciate it! We are thrilled to hear that you have been a Melio customer for a while and that our easy-to-use interface helps you navigate your business's workflow seamlessly. We will make sure to pass your feedback along about the character limit for the invoice and note to self sections for future improvements. We are looking forward to continuing to serve your business and implementing many new features that you would like!

Cheers,
Team Melio

Replied 2/7/2024
Dawn
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/6/2024

Can’t get paid

Apparently my experience is awful because I can’t get my money

Pros

I am a Notary in the state of Florida. I currently have 2 customers who are attempting to use Melio to pay me. I have tried numerous times and different ways to set up my ACH payments to my bank account. Melio will not recognize my bank. Unfortunately now Signature Mobil Services refuses to pay me any other way and CAC has been trying to pay me thru Melio and is unable.

Cons

I still can’t get paid and I’m disgusted with the process there are no phone numbers to call and I get nowhere when I email

Response from Melio

Hi Dawn, thanks for sharing this feedback. We're so sorry this has been your experience. We would like to take a look into your accounts and see why you haven't been able to add your bank account. In order for us to further investigate this issue, please don't hesitate to reach out to us at [email protected] with any questions. We want to make this a better experience for you.

Replied 14/6/2024
Amy
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/6/2024

Easiest Payment System

We started using Melio when they integrated with Quickbooks Online and they made it so simple to pay our high-cost vendors quickly; after the integration ended, we found them on their own and have been ecstatic that the separate site functions almost exactly like it did in Quickbooks. It's truly one of the best payment systems I have.

Pros

How quickly it connects with our Intuit account, which meant that I didn't need to load every single bill in our system into Melio so I could start payments to vendors.

Cons

I do not have any cons with my use of Melio.

Response from Melio

Hi Amy, thank you for taking the time to share this 5-star review. We are happy to hear that you're finding Melio easy to use and that is has been helpful for your business.

Best,
Team Melio

Replied 18/6/2024
Toni
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
2

1
Reviewed on 8/9/2023

No Longer An Asset to My Clients or Practice

Terrible!!

Pros

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Cons

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

Response from Melio

Hi Toni, thanks for sharing this feedback. We're so sorry this has been your experience. We would like to take a look into your client's accounts and see why these payments have been declined. However, we understand if you've already stopped using Melio. Should you decide to use Melio again down the line, please don't hesitate to reach out to us at [email protected] with any questions or feedback. We want to make this a better experience for you.

Best,
Team Melio

Replied 7/11/2023
Adam
Adam
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 11/9/2023

Melio – Manage your ACH payments

What sets Melio apart for me is its simplicity, especially when it comes to regular vendors. Sending payments is easy and the platform also allows me to keep a record of all payments made during the year. This is incredibly helpful come tax time.

Pros

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

Cons

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Response from Melio

Hi Adam, thanks for sharing your feedback. We are glad to know you're finding Melio to be such a resourceful tool. We take feedback about our offerings very seriously and we're sorry to hear you've been having a difficult time reaching our support team. Our support team is available for live chat Monday- Friday 9am- 8pm EST to help with any immediate needs. However, please feel free to reach out with any additional concerns via email to [email protected].

Best,
Team Melio

Replied 7/11/2023
Bridgette
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/5/2024

Magnificent Melio

Pros

Melio provides fantastic features such as quick payments including international. There are also no fees for payments. My favorite feature is there are incentives such as earning points simply for making and receiving payments.

Cons

I have no complaints at this time. Melio is a great software.

Response from Melio

Hi Bridgette, thanks for taking the time to share this review. We're delighted to hear that Melio has been quick, efficient and helpful for your business. We'll be sure to pass this feedback along to the team!

Best,
Team Melio

Replied 20/5/2024
Garrett
Garrett
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
1
Customer Support
1

3
Reviewed on 28/2/2024

Worst customer service ever

customer service is the biggest joke in the world!!

Pros

The product itself is really nice for book keeping and why I want to keep using but im about to find something different if I cant get some one to email me or call me back.

Cons

Customer service!!!!! I think I have emailed or messaged them 5-10 times and have never received a response or call back. Ive asked my friend who is a recruiter to get me a real persons email and phone number and they didnt respond. All I want to do is change my email address because the one on file doesn't work anymore.

Response from Melio

Hi Garrett, thank you for sharing your feedback and we're sorry to hear that you faced difficulty in reaching out to our support team. We understand your concern and would be glad to assist you with updating your email address. Since there is limited information here, kindly email us at [email protected] and we'll be more than happy to take care of this for you.

Best,
Team Melio

Replied 6/3/2024
Dan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 4/4/2023

Great product, especially the ACH and integration

My overall experience has been great!

Pros

I love the ACH payments that we can make to vendors for free. It is super simple and easy! I also like it integrates with our accounting software, QuickBooks.

Cons

They recently raised prices on bill pay, which I understand, but has made us move away from them for bill pay items.

Verified Reviewer
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
1

4
Reviewed on 1/6/2023

Customer Service is not good - Service is inconsistent

Overall experience is that they are inconsistent and have poor customer service. Not a company or software that can be relied upon.

Pros

I like that they offer the same day vendor payment for a reasonable fee. I also like the check payment option in the event a signer is not available.

Cons

Just a buyer beware, avoid same day payments, the vendor does not receive funds when promised and they still take their money out of your bank account for the same day service.When we pay the same day processing fee it is a 50/50 shot if it makes it to your vendor the same day. Their customer service reps make excuse after excuse and attempt to blame the customer. They ask for screen shots proving what you are saying and even when provided they blame the customer. Unfortunately this exact same interaction has occurred at least 3 different times, paying different vendors, and reaching out to customer service and being treated and spoken to the same way. They also will not refund the fees when there is a service failure. They just say, [sensitive content hidden] but nothing is ever done and you will have to contact your bank if you or your vendor would like a refund. Even with the receipts they request they do not care even telling me that I should have read their policy article before using their service. We won't be using any paid methods of payment with Melio any longer because sadly they are at best dishonest in what they charge for and they don't see any problem with the way in which they do business.

Response from Melio

Hi there, thanks for leaving this review and we're sorry to hear your experience has been less than stellar. Our support team is available on live chat Monday- Friday, 9am- 8pm EST via the help center. Or please reach out to us at [email protected] and we'll be sure to look into any issues you may have.

Best,
Team Melio

Replied 6/6/2023
Saviour
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2024

MELIO REVIEW

Pros

It is transparent when it comes to pricing and it as no hidden fees at large.

Cons

The user interface is not very much easy to use, as i had found it a bit confusing when I started using melio back then.

Response from Melio

Hi there,

Thanks for leaving a five-star review with us! At Melio, we value transparency and are committed to enhancing our products and services. If you have any questions or need help with our platform, please do not hesitate to contact us. Our support team is available on weekdays from 9 am to 8 pm EST, and we're always happy to assist! We appreciate your feedback and will make sure to pass it along to our team.

All the best,
Team Melio

Replied 15/2/2024
Lisa
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 20/7/2023

Helpful as can be

Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and what is coming in. I don't have to write as many checks and mail out invoices. I think with some work on the accounts receivable side this program will be even better. You have to wait sometimes for items to sync. Can't really complain too much when most transactions are free. That's really nice.

Pros

I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.

Cons

Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.

Response from Melio

Hi Lisa, thanks for sharing this review and leaving this feedback. We're glad to hear you're finding Melio to be a resourceful tool. We appreciate the feedback and would like to hear more about the issues you're facing so we can help make this experience even better. Please email us at [email protected], we're happy to help.

Best,
Team Melio

Replied 24/7/2023
Eric
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/12/2023

Company Stole $4,000 - No Customer Support

Pros

Nothing at all. They should be arrested for criminal activity.

Cons

They are thieves that steal money - check the reviews on other platforms. #Crooks

Response from Melio

Hi Eric, thank you for taking the time to share your feedback, and we apologize for any negative experience you’ve had. We have reviewed your interactions with our support team and can confirm your payment was completed and delivered on 12/12. Our support team has also followed up with you via email to address any additional concerns you may have. If you have any further questions or concerns, our support team can be reached via live chat Monday through Friday from 9 AM to 8 PM EST. We appreciate your patience as we work to improve your experience.

Best,
Team Melio

Replied 18/12/2023
Andrew
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
2

5
Reviewed on 2/5/2023

Easy to Use, Tougher to Resolve Issues

Pros

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

Cons

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Response from Melio

Hi Andrew, thank you for sharing this feedback. We'd love to turn this experience around for you and will need a bit more info to investigate this further. Please send us your contact details at [email protected] so that one of our team members can assist you.

Best,
Team Melio

Replied 11/5/2023
Carisa
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/5/2023

Melio Simplifies the Payables Proecess

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

Pros

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Cons

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Response from Melio

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Marilyn
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2023

GameChanger for my Firm & Clients

Love Melio, I switched from bill.com and which I had changed sooner

Pros

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

Cons

The ACH feature could be quicker is my only suggestion for improvement

Response from Melio

Hi Marilyn, thank you for taking the time to share this wonderful review. We are glad to know you're finding Melio easy to use and helpful for you business. Thank you for the payment ETA feedback, we'll be sure to pass it along.

Best,
Team Melio

Replied 10/5/2023
Beau
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio is my hero!!!!

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Pros

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Cons

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Response from Melio

Hi Beau, thanks for taking the time to share this review. We're thrilled to be your hero by providing a streamlined experience for your businesses and we're committed to providing you with an excellent user experience. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Replied 17/5/2023
Verified Reviewer
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2023

Best AP software that connects to all banks

Pros

Qbo integration is Amazing and can have a firm account with many users permissions

Cons

Takes longer for ach processing as vendors expect it sooner

Response from Melio

Hi there, thank you for taking the time to share your experience with Melio. We're thrilled to hear that you find Bill Pay powered by Melio in Quickbooks resourceful. We appreciate your feedback.

Best,
Team Melio

Replied 10/5/2023
Crystal
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Love using Melio for AP

My overall experience has been very positive. I recommend Melio to all my clients.

Pros

Melio is very user friendly and makes it easy to track and look up payments if a vendor has a question.

Cons

There's not much I do not like about this product. I have been using it for a long time now. Many features have improved over that time period and continue to evolve.

Response from Melio

Hi Crystal, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 10/5/2023
Tia
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/5/2023

Melio = Incomparable

Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Pros

Vendor payments, direct deposit, and account reports and the super low price.

Cons

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Response from Melio

Hi Tia, thanks for sharing this amazing review. We are glad to hear that you're finding Melio to be a resourceful tool. Here's an article that shares the countries you're able to pay using Melio and please don't hesitate to reach out to our support team via the help center with any questions. (https://melio.zendesk.com/hc/en-us/articles/4447132839442)

Best,
Team Melio

Replied 1/6/2023
Kallie
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio saved us in a crunch and we've stayed for years!

It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they have great support to help at any time. Their rules and timing for sending money are simple so once you read those, everything is straightforward and you know exactly when your money will arrive / vice versa.

Pros

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

Cons

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

Response from Melio

Hi Kallie, thanks for sharing this five star review. We're delighted to hear that Melio has allowed you to process payments quickly, safely, and conveniently. Our goal is to consistently deliver the support and assistance you require for your business. We greatly appreciate your continued support over the years and we'll be sure to pass this feedback along.

Best,
Team Melio

Replied 17/5/2023
Talal
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio makes it easy to send payments (and get paid in full)

Program does what we need it to do, and sends money into our bank account. Wish it would be able to name the payments so that our bank account can tie the invoice to the transaction name though.

Pros

- Adds processing fee to customer if they choose credit card- Gives option for FREE ACH

Cons

Invoice numbers not customizable or sequentialTransaction name comes into the bank as just Melio-xyz instead of Melio-invoicenumber

Alternatives Considered

FreshBooks

Reasons for Choosing Melio

This is the only one that easily adds the processing fee or forces ACH.

Reasons for Switching to Melio

Free ACH and Credit Card passing to customer.

Response from Melio

Hi Talal, thanks for sharing this 5 star review. We're glad to know you're finding Melio useful. Please know, we take your feedback very seriously. Thanks for sharing!

Best,
Team Melio

Replied 16/5/2023
Ricky
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2023

Melio Helps My Business

Melio really helped my business when it came to payments, professionalism and making my small business just as accessable as a large corporation. It is great in helping building your brand as one of the "big wigs," even if you're not there yet!

Pros

Melio was very easy to implement with my business. Setup was incredibly simple.

Cons

As of now, Melio offers more features than my business really even needs. I'd say everything I do need is there in the platform and I love it all.

Response from Melio

Hi Ricky, thank you for sharing this review. We're happy to hear Melio was easy to implement with your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Replied 11/5/2023
383 reviews

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