About Remote

Remote is a global HR and employment platform designed to help organizations manage distributed teams. The platform caters to businesses of all sizes, from startups to enterprises, that need to hire, pay, and manage employees and contractors across multiple countries. The platform offers payroll processing in various currencies, ensuring compliant payments to the entire team. It also provides Employer of Record capabilities, allowing companies to hire employees in new markets. Additionally, Remote offers tools to pay and manage contractors and freelancers around the world, streamlining the entire contractor lifecycle. The integrated HR platform consolidates all global HR tasks, from hiring and onboarding to expenses and time off management, in a single place. Remote offers integrations with various HR and business software.
Remote Software - Remote dashboard
Remote Software - Remote cost calculator
Remote Software - Remote hire and onboard
Remote Software - Remote integrations
Remote Software - Remote add expenses
Remote video
Remote Software - Remote dashboard - thumbnail
Remote Software - Remote cost calculator - thumbnail
Remote Software - Remote hire and onboard - thumbnail
Remote Software - Remote integrations - thumbnail
Remote Software - Remote add expenses - thumbnail

Remote pricing

Remote has a free version and does not offer a free trial. Remote paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
No

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Browse Remote Reviews

91 of 91 reviews
Sort by:
Dylan
Dylan
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/12/2023

The only way a startup can manage a global workforce

Remote has been a wonderful tool for us, without which we wouldn't have been able to hire some of our most talented employees from countries we don't have a legal base in.

Pros

Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law.

Cons

The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries.

Fem
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 21/10/2024

Brilliant support staff and AM - Great platform - very little to fault!

Excellent. From both an employer as well as an employee perspective. Set up was super flawless (again GREAT AM that from day one 3 years ago are still the same people). Super fast help. Same for the Global Payroll module. Loving the new Beta HR advisory function and the cost calculators.

Pros

Easy to use, very intuitive platform and loads of resources you can tap into. But what makes it THE best platform for me is the very steady (little turnover) Account Management team, Payroll team and the speed and way in which tickets are being handled.

Cons

I would love for us to be able to run all of our entities and EoR via Remote but due to some restrictions with us already using Gusto in the US this is not possible at the moment.

Alternatives Considered

Rippling

Reasons for Choosing Remote

Prefer not to say. There were some, for us, critical errors back then, but that's almost 3 years ago and I am sure they have looked into this and make loads of improvements.

Switched From

Deel

Reasons for Switching to Remote

In one word terrible experience. Not accurate, horrible chaotic onboarding with 5+ implementation managers, overpromised, under-delivered. Faulty UK payroll calculations
Shan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 14/1/2025

Good Solution

I think Remote is generally a good solution. Over the past 6 months, Ive seen improvements around UI on the platform. There's still opportunity to improve some of their internal ways of operating.

Pros

Good quick and easy solution to bridge global hiring.

Cons

Siloed information and operations that create delays at times.

Rachel
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

2
Reviewed on 15/10/2024

Expectation vs Reality

Haven't loved it. It's an inherited system that I would not have chosen myself, I just think they've scaled too quickly and aren't ready to serve a lot of the countries they're working in. It's cost us so much financially but also in time and energy to rectify issues that could have so easily been avoided in the first place if the correct and relevant information had been available at the start of a hiring relationship.

Pros

We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support.
They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point.
Platform is easy to use as an admin and as an employee.

Cons

Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal.
Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway.
We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.

Response from Remote Technology

Hi Rachel,

Thank you for taking the time to share your experience with us. I’m sorry to hear about the difficulties you’ve encountered, especially around transparency, communication, and support. I understand how frustrating it can be to deal with these issues, and we genuinely appreciate your patience.

I'd love to hear more about your concerns and work toward working to resolving all of your concerns.

If you’re open to it, please feel free to contact me directly at [email protected] so we can discuss how to improve your experience and ensure we address these challenges effectively.

Thanks again,

Warm Regards,

Melanie Diamond - VOC Manager @ Remote

Replied 24/10/2024
Christine Alyssa
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
1

3
Reviewed on 22/10/2024

More things to improve

Very limited when it comes to contractors, especially for cases like ours, where we're hired as contractors but receive the same benefits as regular employees.

Pros

Customizable Contracts and Services
The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally. It tailors agreements according to the local standards of the countries involved.

Cons

As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise. Slower onboarding than initially anticipated.

No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.

Response from Remote Technology

Hi Christine,

Thank you for sharing your feedback! We're glad to hear that you find our customizable contracts and flexible setups helpful for managing a global workforce.

We understand that certain processes, such as onboarding and support response times, can sometimes take longer than expected, especially with the unique legal and regulatory requirements in each country.

And finally, we are always working to improve our efficiency and support for time-sensitive issues and appreciate your input on this. If you have specific suggestions or would like to discuss your experience in more detail, please feel free to reach out to me directly at [email protected]. Your insights are valuable to us as we continue to enhance our platform!

Best regards,

Mel Diamond - Voice of the Customer Manager @ Remote

Replied 7/11/2024
Bart
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/10/2024

Recommended

Overall they are professional, their turnaround times with questions is usually very adequate. They give proper researched answers and are pro-active in solution finding with queries.

Pros

Remote has a no nonsense approach. They operate balancing professional and practical, to best service both the employees and the employers. They legal support team is super competent.

Cons

They cannot always offer full flexibility and for that reason we couldn't move an employee in NL. As the Remote pension wasn't flexible, so the employee would lose net salary. which they didn't accept so we got stuck in NL.

Alternatives Considered

WorkMotion, Horizon, Oyster and Remofirst

Reasons for Choosing Remote

Cost and some issues with incorrect invoicing

Switched From

WorkMotion

Reasons for Switching to Remote

Cost and professionalism that they displayed at the time of the vendor rating exercise
Wilber
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
4

1
Reviewed on 21/10/2024

Casavo experience

the overall experience until now is not positive at all, to many difficulties in the transition from the previous system (Factorial HR) to remote

lack of a structure onboarding, there's a lot of support from the team but infos are not structured in a efficient way

compared to the previous experience, the feeling is that the product needs huge improvement to be able to provide a good user experience

Pros

- integration of two differents countries payroll into one unique tool with the same processes and procedures
- cost calculator

Cons

- constrain about the capacity of aligning counters of the time off
- impossibility to manage autonomously several elements even if using admin profile
- reports: lack of customize reports ad hoc autonomously
- workflows: possibility to send only emails (or slacks)

Alternatives Considered

Deel

Reasons for Choosing Remote

to integrate the payroll management in both countries

Switched From

Factorial

Reasons for Switching to Remote

competitive pricing (especially for the set up which is zero)
Knarik
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

One of the best EOR and contractor hiring platforms.

I have a very positive experience working with Remote.

Pros

The platform is very user friendly, the support team (the Remote team in general) is very quick to help effectively, their product team takes the feedbacks seriously and makes the necessary adjustments to meet our Company's needs.

Cons

The payment due date ))) I would extend it for a couple of days. And the platform fee for EORs is a little pricey.

Alternatives Considered

Gusto, Deel and Native Teams

Reasons for Switching to Remote

for the relocation assistance we needed and later - the UK benefits.
Paige
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

Great service helping us to grow globally!

Amazing -- I am not sure what we would have done had we not found this global employer of record service. Our team is growing and travel for those on board in our home country is significantly reduced.

Pros

Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries.

Cons

I honestly can't think of anything, I have encountered no problems with the platform or the support offered.

Alternatives Considered

Remofirst

Reasons for Switching to Remote

Comfort level with service and knowledge of the people I connected with.
Rich
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/10/2024

Great platform and service - Highly recommend

Pros

We have moved all our 3rd party team members over to Remote from other providers. Remotes portal is super easy to use, requires literally no training. When I've needed specific help, the people at Remote have been quick and helped to solve my problem. I would definitely recommend Remote

Cons

It's only a very minor thing. There's so much you can do on the platform. I'd quite like to be able to remove options that I know I'm not going to use, so make it simpler for me.

Ashley
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Fantastic experience!

Love working with Remote, and their support team. Will work with them again at other companies.

Pros

Very easy to use, support is easily accessible.

Cons

Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country

Alternatives Considered

Deel and Oyster

Reasons for Switching to Remote

Remote offered the best support at a comparable price.
Verified Reviewer
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

1
Reviewed on 27/5/2024

Horrendous experience for my employees

The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.

Pros

We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.

Cons

Customer service was absolutely horrible on several fronts.

Erin
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/10/2024

Satisfied with service

Pros

fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely.

Cons

Employees don't know where to enter their PTO

Peter
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 29/8/2022

Great Service

Pros

[SENSITIVE CONTENT]service in assisting and onboarding.

Cons

all good I like the service as a whole !

Alternatives Considered

Deel

Reasons for Switching to Remote

better introduction from [SENSITIVE CONTENT]
Eli
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 11/8/2024

Terrible service, many errors, very frustrating

Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them!

Pros

The ability to pay international workers

Cons

Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes

Response from Remote Technology

I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused.

We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right.

If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected].

Thank you for your patience, and we deeply apologize for the inconvenience.

Best regards,
Amee

Replied 23/8/2024
Bart
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 25/10/2024

Positive overall

Overall the user experience is is good. I like the past response times overall

Pros

Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.

Cons

Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.

Enzo
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 24/10/2024

Good service, be carefull of ping pong effect

From onboarding till now, all good.
I would love a French expert regarding accountant. This is missing.

Pros

I like that it is remote, every thing is handled correctly

Cons

When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer.

That is why only 4 stars

Nav
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/10/2024

Good Platform to hire international employees!

Pros

Quick customer service and easy to use interface!

Cons

Some features such Expense Reimbursement can be improved. Per diem option requires a receipt, which should not be the case.

Richard
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/10/2024

A well thought our service

A well thought out user interface which was helpful and quite easy to use.

Pros

Their fast and efficient support and onboarding process

Cons

Understanding the invoices and which one referred to which month.

Katarzyna
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2022

Great platform for hiring talents across the world

Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote.

Pros

Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.

Cons

The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.

Alternatives Considered

Deel
Anna
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/8/2022

Great platform with amazing customer service!

Pros

I think what makes Remote special is a customer service.
The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc.
I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!

Cons

The deadline to pay invoices - 1 week is very short to proceed all the documents internally.

Alternatives Considered

Deel, G-P, Oyster and Papaya Global
Deborah
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 10/5/2022

Praise for Customer Support

Pros

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

Cons

In this case I am not commenting on the Software therefore N/A

Verified Reviewer
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 10/8/2022

I thought it was bad until we've switched to a competitor

Pros

- Overall the UI is really intuitive and easy to navigate
- very straightforward onboarding
- lots of good resources to assist with info on each country and their own regulations
- easy way to submit expenses and a clear dashboard of where things are at.

Cons

-they are a victim of their own success support takes ages to get back to you.
-original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical)
-not really geared for contractors but more for remote employees

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2022

Easy to use employer of record

Pros

Integrates well with existing systems. Customer support is very good.

Cons

Nothing so far. Everything had worked as expected.

Wiebke
Wiebke
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2022

Smooth collaboration and great customer support

Pros

The collaboration with remote is very smooth and helps our business a lot as it allows us to hire people globally. Our account manager, Florian, is super fast in responding, always friendly and helpful.
The tool is easy to use, intuitive and has a modern design.

Cons

It would be great if our HR admin tool Hibob and the remote software would synchronize automatically (vacation, change of master data etc).

Yannis
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 4/12/2024

Beyond the expensive subscription, expect high monetary and time costs due to their mistakes.

As mentioned in my cons section: I was hired through remote.com while living in the Netherlands. They connected me to a local "expert" who completely messed up their understanding of local regulation, which ended up costing me thousands of Euros. A year later when this was clear, I had to spend hours and hours communicating with them via chat support and sending them the written proof of their mess up. Not only did I need to do my own research, and I ended up being way more knowledgable than their own "expert" on the local regulation, and had to spend days trying to get in contact with someone senior. But most of all, they refused any form of compensation for their mistake.

So to sum up again:
1. check your work calendar. Do you have 4 hours every week to spend on getting answers to issues that your remote employees face?
2. Is money not an issue for your employees, when remote.com messes up with local regulation?

Then they are the company for you.

Pros

Amazing UI on their dashboard, makes it very simple to use on a day to day basis.

Cons

They are not a real HR company, they provide a good looking platform, but then completely mess up on the HR side. This ended up costing a lot of money, and most of all for everyone worth considering it, time.

tl;dr:
1. check your work calendar. Do you have 4 hours every week to spend on getting answers to issues that your remote employees face?
2. Is money not an issue for your employees, when remote.com messes up with local regulation?

Then they are the company for you.

Anthony
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

99% excellent just a couple annoyances

Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them.

Pros

Great service, solid tech platform, reasonable pricing

Cons

Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive.

Alternatives Considered

Deel

Reasons for Switching to Remote

Better onboarding, responsiveness and tech
Kate
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/10/2024

Very user-friendly service that provides great HR value

Pros

The system is very comprehensive - I am not sure there has ever been a service I wanted to implement that I was unable to. The customer support is also very helpful.

Cons

It can get expensive, especially with a growing team.

Miss AEE
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/8/2024

Stay away from Remote

Remote as a global HR platform / company is a joke and and the customer service is absolute appalling!

I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices.

This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly...

Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches.

Pros

Nothing if I'm honest. There have been nothing but issues from the get go.

Cons

Support is appalling, their processes are messy, calculations are not clear, nor right.

Response from Remote Technology

Hi, I'm Amee, reaching out to you on behalf of Remote.

We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case.

If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. We'll be here to support you at any time. Once again, our apologies.

Replied 23/8/2024
Martin
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
4

3
Reviewed on 21/10/2024

Great partner with incredible potential

Since we work in different countries, the topics and circumstances of the individual countries are the challenge. Remote and team are always there when you need them and take care of all your questions.

Pros

Fast response within 48 hours and very friendly and solution-orientated staff

Cons

The uncomplicated contact and the totally friendly communication

Response from Remote Technology

Hi Martin,

Thank you so much for your feedback! I’m thrilled to hear that you’ve had such a positive experience with our team, and that you find the communication friendly and solution-oriented. Providing fast responses and addressing the unique challenges of working across different countries is always a priority for us,

If you ever have more questions or feedback, feel free to reach out to me at [email protected]—I’m always here to help and ensure we continue improving.

Best regards,
Mel Diamond
Voice of the Customer Manager

Replied 28/10/2024
Simone
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Great Support and easy to use platform for HR purposes

Great experience overall. Great team support always whenever I have an enquiry it is answered professionaly and in a great timely manner.

Pros

I like the easy to use platform. Everything is clear and there are lots of step by step instructions to use.

Cons

The only thing I would mention is that now there are compeitors like Oyster. How does the pricing compare?

Brenda
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/10/2024

Using Remote.com

We've been using Remote.com for two years, We have onboarded and off boarded employees, change pay rates, Everything has been very easy to exicute on remote.com It's been a very positve expierence.

Pros

I appreciate that everything is on this platform that I need.

Cons

Sometime it takes a llittle too long to get the answer we need on a questions.

Wendi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Our experience with Remote since June 2023

Remote has been a game changer in having a workforce outside of the US. They offer competitive benefits and are easy to work with.

Pros

Our Client Success Account Manager has excellent response time, as well as proactively understanding our business needs. He is proactive in partnering with his product team to make enhancements that also benefit our team.

Cons

It is a significant investment and would like to see better pricing as our team grows. Their pricing is a little wonky to me in hiring by teams of 15; versus a team price with different quantity sizes.

Sabrina
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 25/10/2024

Good service, good platform

I like the service and the platform and that Remote always improves their service. I am working with them since 2 years now and they have constantly improved and extended their services and platform.

Pros

The related Customer Success Manager who is always there to support us.

Cons

Sometimes it takes quite a lot of time to get any (labor law) information about a country.

Ally
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 24/10/2024

EOR through remote.com

Overall very positive but the fees that they charge are higher than other companies and this is something that is becoming a challenge in the current market where there are new companies in the EOR space offering similar products. Employees like it though and it is easy to use as a manager/admin.

Pros

Easy to use. Great customer support. Personalised help when needed and employees get good benefits through the platform. Also good is that they dont use third parties to hire.

Cons

Fees. Yearly fees cannot be transferred to new employees! Very inflexible compared to other EORs.

Amanda
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Stellar product to support our global team!

Pros

Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well.

Cons

They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us.

Alternatives Considered

Deel and Justworks

Reasons for Switching to Remote

Sales and customer support team, pricing and availability/support in local countries.
Emmy
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 21/10/2024

Easy payroll solution

easy to use software, we are happy with the product

Pros

easy to use, easy solution for foreign payroll

Cons

little flexibility: pre-payment for one of our employees was difficult to achieve
way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double

Nicolas
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/10/2024

Great to hire abroad

Pros

How easy it is to use. The customer service is great

Cons

Time tracking and hour compensation can bit a bit limiting

Alternatives Considered

BambooHR

Reasons for Switching to Remote

It was a recommendation of another organization
Carolina
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

Good if you're a small company, cost efficacy increases the bigger you get

Great support, health insurance, platform is intuitive

Pros

Compliance, health insurance, ease of requests on the platform, support is thorough

Cons

Have to get in touch with team to solve simple problems sometimes

Alternatives Considered

Remofirst

Reasons for Switching to Remote

Health insurance coverage was larger for the same price
Michelle
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/10/2024

Remote works :)

My experience has been very positive - the team behind Remote do a great job and the platform is well designed and easy to use

Pros

Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality

Cons

I wish more countries were covered for employment through Remote!

Alternatives Considered

Deel

Reasons for Switching to Remote

Pricing was more competitive with negotiation
Marina
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

seamless payroll solution for international teams

Our company is based in the US, but we needed a simple and efficient way to pay employees in Europe. Remote has made this process incredibly convenient.

Pros

The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience.

Cons

The pricing could be more competitive, especially for smaller businesses or startups.

Alternatives Considered

Deel

Reasons for Switching to Remote

We found Remote to be more convenient and better suited to our needs. The platform’s ease of use, seamless setup, and straightforward interface made it the best choice for managing payroll for our international employees.
Vilena
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

Remote review

Pros

User-friendly platform for both the administrator and the employee

Cons

In my opinion, everything is fine and Remote is one of the best

Kandace
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Great Support and Customer Service

I have had great customer service reps and they really do listen to feedback and add features. It isn't instant, but I have been happy with it.

Pros

I really appreciate the customer service that I have had at Remote.

Cons

The pricing- especially for insurance internationally- can be high.

Wences
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Best tool to hire abroad

Pretty good experience working with the tool.

Pros

Able to hire people in geographies where we do not have an entity.

Cons

Flexibility with some complex contracts...

Alternatives Considered

Deel

Reasons for Switching to Remote

It was recommended by a former colleague.
Kerstin
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

2
Reviewed on 22/10/2024

Remote Review

Pros

Cheap, contact persons are nice, platform easy to use

Cons

complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know...

Alternatives Considered

Deel

Reasons for Switching to Remote

They had a good Sales person. They offered a good price.

Response from Remote Technology

Hi Kerstin,

Thank you for your feedback and for highlighting your experience with Remote.

We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide.

We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at [email protected] so I can assist you further.

Best regards,

Melanie Diamond

Voice of the Customer Manager @ Remote

Replied 25/10/2024
Justin
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Out of Country Employees

Remote has made it tremendously easy to work with our out of country employees. They handle almost everything and keep us updated on anything we need to know or approve.

Pros

Easy use for our out of the country employees.

Cons

We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet.

Francesca
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/10/2024

Very good service

Overall our collaboration has been very good.

Pros

UX of the website, availability of the key account and the support

Cons

there was some slowness in giving responses in the onboarding of an executive

Laura
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 16/10/2024

Better Billing otherwise great

Customer service and response time is positive. Staff is extremely knowledgeable. Platform is easy to use.

Pros

informs and secures adherence to local jurisdiction, ease for onboarding and creating essential employee contracts and agreements

Cons

billing/invoicing - would like a better breakdown of cost and to be in preferred language

Alternatives Considered

Deel

Reasons for Switching to Remote

Remote was less expensive and had an easier to use platform
Lori
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2024

Easy to use

Pros

User friendly, very simp0le, easy to use and to navigate on each menu

Cons

nothing for now, I have not use all features yet

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 24/4/2024

A good tool to manage your offshore projects

Pros

1. Easy to install
2. Good Interface(UI)
3. Slim navigation pan that helps you to customize your dashboard
4. Low bandwidth seeker

Cons

1. Restricted to desktop majorly
2. Live tracking faces issue frequently
3. Doesn't support all invoice formats

91 reviews

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