--- description: Review of Ciphr Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ciphr | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Payroll Software](/directory/318/payroll-software/software) > [Ciphr](/software/11576/ciphr) # Ciphr Canonical: https://www.softwareadvice.ie/software/11576/ciphr Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/11576/ciphr?page=2) > Ciphr provides HR, payroll, benefits and learning software for UK mid-market organisations with 200 to 2,000 employees. Our integrated suite brings the employee lifecycle into one connected system, giving HR and payroll teams more control, clearer data and less manual work between systems. Trusted by more than 1,400 organisations, including Volkswagen Group, the Natural History Museum and Lebara. \*Key capabilities\* - HR software: intuitive cloud HR with self-service workflows and built-in AI tools, including an AI assistant that answers routine employee questions - Payroll software: cloud-based payroll software built for fast, accurate pay runs. Winner of Software Product of the Year at the 2025 CIPP Annual Excellence Awards - Benefits software: flexible employee benefits platform to engage your team and manage reward programmes - LMS and Ciphr eLearning: modern learning management system paired with off-the-shelf compliance courses and bespoke digital content - Recruitment \& onboarding: applicant tracking system to manage vacancies and onboard new hires without duplicate data entry > > Verdict: Rated **4.2/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 55 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ciphr - **Location**: Buckinghamshire, UK - **Founded**: 1982 ## Commercial Context - **Starting Price**: £5.00 - **Pricing model**: Per User - **Pricing Details**: Pricing is based on a per user per month model. Contact us for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - 360 Degree Feedback - API - Absence Management - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Applicant Tracking - Application Management - Approval Process Control - Approval Workflow - Assessment Management - Asynchronous Learning - Attendance Tracking - Audit Management - Audit Trail - Auto Update - Background Screening - Benefits Dashboard ## Integrations (17 total) - Broadbean - Experian Email Verification - LinkedIn Jobs - Microsoft Entra ID - Moodle - OurPeople - Payroll - ShopWorks - Totara Learn - Totem - Training Tracker - Twitter/X - Workday Peakon Employee Voice - hireful - iHasco ... and 2 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Payroll Software](https://www.softwareadvice.ie/directory/318/payroll-software/software) ## Related Categories - [Payroll Software](https://www.softwareadvice.ie/directory/318/payroll-software/software) - [Recruitment Software](https://www.softwareadvice.ie/directory/372/recruiting-software/software) - [Applicant Tracking Systems](https://www.softwareadvice.ie/directory/321/applicant-tracking-software/software) - [Workforce Management Software](https://www.softwareadvice.ie/directory/374/workforce-management-software/software) - [Benefits Administration Software](https://www.softwareadvice.ie/directory/492/benefits-administration/software) ## Alternatives 1. [Paylocity](https://www.softwareadvice.ie/software/4537/web-pay) — 4.3/5 (1965 reviews) 2. [Rippling](https://www.softwareadvice.ie/software/410674/rippling) — 4.9/5 (4883 reviews) 3. [BambooHR](https://www.softwareadvice.ie/software/27196/bamboohr-payroll) — 4.6/5 (3644 reviews) 4. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5317 reviews) 5. [Paycom](https://www.softwareadvice.ie/software/32588/paycom) — 4.4/5 (1400 reviews) ## Reviews ### "'First Class HR with CIPHR'" — 5.0/5 > **Amanda** | *13 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I really like how user friendly CIPHR is. It has made our processes so much quicker and easier. Everything feels streamlined and accessible, which makes a huge difference day to day. > > **Cons**: There is not much to dislike about CIPHR. It was very overwhelming at first but once you have the fabulous support from the PM and the consultants, it is smooth sailing. > > This has been a game changer for us \! It is like having a super organised HR Assistant that never takes any breaks :) Everything is clear, easy and our employees are loving it too and have said how fabulous it is \! It has certainly made HR at ATPI fresh again. ----- ### "Customer Review - Peaks and Plains" — 5.0/5 > **Sharon** | *24 August 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Speed and quality of support from Ciphr customer care and helpdesk for the HR and LMS system and also from the payroll provider. > > **Cons**: That the webexpenses system is a separate system to the HR system. It would be helpful if these systems were integrated to reduce manual inputting. However the benefits we receive from having the Ciphr system outweigh this issue. > > We have found Ciphr to be highly customer-focused and responsive. Over the past 12 months, we have required some additional support with our HR system due to the maternity leave of a colleague who is one of our key super users. Our Customer Experience Manager has been excellent in supporting us, helping to resolve system queries and taking the time to explain solutions thoroughly. This has not only enabled us to resolve issues quickly but has also helped to build our knowledge and confidence in using the system. ----- ### "Positive HR Experience, with Payroll Requiring Improvement" — 3.0/5 > **ulrike** | *15 May 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: The HR module is simple to use. The processes for new starters and leavers are easy and intuitive, and creating and updating salaries, particularly for bulk changes, can be completed quickly and efficiently. Navigation throughout the system is straightforward, and the self-service function is user-friendly for staff. While customer service was previously an area of significant concern, it has improved substantially and is now effective which has improved our experience. I can see an overall improvement with HR module and this is welcomed. > > **Cons**: Reporting is generally effective but can be overly complex, and customer support still struggles to assist, particularly with absence reporting. Some pre-built reports (e.g. Gender Pay Gap) have produced inaccurate data, and resolving these issues requires external consultancy, which is costly and time-consuming. Payroll integration is not seamless, relying on Paylink rather than full automation, with gaps in areas such as maternity processes. Overall, payroll remains a key concern. The system handles multiple roles and variable hours poorly. There is no simple way to process variable hours payments, and the timesheet module is not fit for purpose. Holiday calculations are also unreliable when employees change roles or entitlements, requiring significant manual intervention. > > overall experience is positive for the HR part ( with some exception) but difficult and too manual in relation to payroll ----- ### "Good with room for improvements" — 4.0/5 > **Freya** | *16 July 2026* | Education Management | Recommendation rating: 4.0/10 > > **Pros**: It is all in one place. The navigation for the most part is intiutive and the ability to move in and around the system is useful. The roadmap over the last 2 years has definately improved user ease of use though some things do not seem to have been thought through and end of breaking internal processes e.g. SSO for which there is often no quick solution. > > **Cons**: Length of time to achieve fixes when there are problems or having to go beyodn the helpdesk as their answers seem quite profunctory and they don't tend to dig a bit deeper into the issue. I often find that I re raise questions with members of the dev team or customer experience team and they are able to identify a solution really quickly but this knowledge appears to be lacking in the customer care team (sometimes\!). We have not had the smoothest ride with CIPHR however in the last year collectively I feel we have found the right trajectory for a balance partnership. It would be really really helpful to have the ability to view from a different user profile and/or have a test environment that system admins could use. > > Mixed - but most definately improving and there are stand out members of staff who go above and beyond to work through solutions with us as clients. ----- ### "Game-changing system\!" — 5.0/5 > **Natalie** | *24 July 2026* | Cosmetics | Recommendation rating: 9.0/10 > > **Pros**: CIPHR provides us with a solid portal to store all of our employee data in one location (including payroll data). From implementation through to present day the team are on hand to resolve any issues quickly and ensure we have a system that adds value to our business. For the HR teams it has been a gamechanger in having access to data when needed, and the ease of creating and running reports has helped us immensely. > > **Cons**: Implementing the project alongside a challenging day job\! I would advise anyone looking at implementation ensures that time is dedicated for this part of the process. If there was one improvement, and this is partly on us is the manual upload of documents which is quite timely but then we benefit from having these in the system. > > I cannot fault the experience with CIPHR and the team. Every person that we have interacted with has been helpful, and if they can't help you then they know someone who can. Any issues are dealt with swiftly and we also like that CIPHR do not have a huge turnover in their own employees which as an end user means that we get consistency in who we are interacting with. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/11576/ciphr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/11576/ciphr) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data