--- description: Review of SurveySparrow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveySparrow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/3397/employee-engagement/software) > [SurveySparrow](/software/116049/surveysparrow) # SurveySparrow Canonical: https://www.softwareadvice.ie/software/116049/surveysparrow Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/116049/surveysparrow?page=2) > SurveySparrow is a cloud-based experience management platform that helps small to mid-sized businesses across industries collect, analyze, and act on customer and employee feedback. The platform supports conversational surveys, NPS tracking, offline data collection, and recurring surveys to monitor trends over time. SurveySparrow also includes tools for managing customer touchpoints and automating follow-ups based on responses. Teams can share surveys via email, web links, or embedded forms, and view results through real-time dashboards and reports. Support is available through email, live chat, and a knowledge base with guides and tutorials. > > Verdict: Rated **4.4/5** by 123 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 123 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SurveySparrow Inc. - **Location**: Palo Alto, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact SurveySparrow directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Tongan, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Canada, Germany, India, United Arab Emirates, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Automated Scheduling - Benchmarking - CES Survey Structure - CSAT Survey Structure - Chat/Messaging - Complaint Monitoring - Conditional Logic - Customer Database - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customisable Branding ## Integrations (39 total) - AWeber - ActiveCampaign - Adobe Marketo Engage - Airtable - Azure SQL Database - Azure Synapse Analytics - ChatGPT - Databricks - Dynamics 365 Customer Service - Dynamics 365 Field Service - Dynamics 365 Marketing - Dynamics 365 Sales - Freshdesk - Google Analytics - Google Contacts ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Employee Engagement Software](https://www.softwareadvice.ie/directory/3397/employee-engagement/software) ## Related Categories - [Employee Engagement Software](https://www.softwareadvice.ie/directory/3397/employee-engagement/software) - [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Form Builder Software](https://www.softwareadvice.ie/directory/4464/form-builder/software) ## Alternatives 1. [Google Forms](https://www.softwareadvice.ie/software/179230/google-forms) — 4.7/5 (11589 reviews) 2. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10513 reviews) 3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2927 reviews) 4. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5316 reviews) 5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (982 reviews) ## Reviews ### "customer's mood is an experience bridge" — 5.0/5 > **Nazim** | *10 June 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: It's very easy. So easy it's indescribable. Both for us and for our customers. I think the word "easy" alone says a lot. > > **Cons**: Perhaps the variety of devices or integrations could increase in terms of accessibility. Apart from that, we haven't heard any negative feedback from customers. > > Overall, it's an easy, convenient, and time-saving system. We particularly find it useful in analyzing customer requests and both positive and negative feedback. Thank you. ----- ### "Owner and Manager" — 5.0/5 > **Lanie** | *27 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. > > **Cons**: I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. > > Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. ----- ### "More than just a survey tool" — 5.0/5 > **Kimberly** | *28 September 2020* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful. > > **Cons**: I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like. > > I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering. ----- ### "Good customer care" — 2.0/5 > **Thorsten** | *7 January 2025* | Airlines/Aviation | Recommendation rating: 5.0/10 > > **Pros**: Surveysparrow is good at sending newsletters to it's clients but it has no attractive feature. > > **Cons**: Amazing customer care with no reason because they reach to their customers without genuine reason. ----- ### "SurveySparrow review" — 4.0/5 > **Daniel** | *10 June 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill. > > **Cons**: I only used the platform for a brief amount of time as I only needed it for a specific project I was working on. I don't have any specific cons but I would point out that I didn't use the platform for an extended time and was only using pretty basic functions. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/116049/surveysparrow?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/116049/surveysparrow) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data