RetailEdge

Pros

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business.

I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Cons

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen.

Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok"

We have trained ourself for the most part, but it would still be nice to have an alert.

Pros

It's adaptability and cost. Great customer service too.

Cons

It isn't fancy or pretty. I wish there was someone nearby who could work with me in person. All of that really insert a concern though.

Alternatives Considered

Reasons for Switching to RetailEdge

Pros

nothing at all , this is a waist of TIME and money.

Cons

I just have cons
time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory
if you have a small inventory business i.e. less than 500 items, this software is okay !!!

Pros

The team is very knowledgeable and enthusiastic about the product. It is very capable but not exceedingly complicated. The user interface is well done and provides a very good experience for such a complete software package. I particularly like the quick list. If done right saves a lot of time.

Cons

Full disclosure I am implementing the software as of this writing. The only con I see so far is that because you may run this for many different businesses there are features that most likely will not be used. It would be nice to have a lite version.

Alternatives Considered

Reasons for Choosing RetailEdge

Reasons for Switching to RetailEdge

Pros

The ease of use and support. The customer service is friendly and easy to understand and follow.

Cons

Wish the support was 24 hours. It would be nice to be able to call support at any hour, but we make it work by scheduling tech stuff early in the day since we are in the west.

Pros

Great customer service, easy functions and always willing to update and make changes when needed!

Cons

We don’t really have any complaints! We have always had good customer service.

Pros

Easy to use. Friendly and professional client service.

Cons

Customization. Cant change much of the program.

Pros

Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability.

Cons

At the moment, I can't think of any drawbacks to Retail Edge.

Pros

The Reps are very helpful and very easy to understand!

Cons

Maybe a little difficult to start out with something new if there are no videos to show exactly how to do things. Sometimes just learning from a text is hard

Pros

Easy to use, helpful to manage inventory.

Cons

It takes some time to adjust to hot buttons. Wish there were a couple of more colors to choose from

Pros

The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information

Cons

Not enough training included in purchase price.

Alternatives Considered

Reasons for Choosing RetailEdge

Reasons for Switching to RetailEdge

Pros

The interface is User friendly. Support is good and informative

Cons

Not Applicable

Pros

We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years.

Cons

Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second.

Pros

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

Cons

I have nothing to add regarding what I like least.

Pros

Ease of use and reporting and flexibility of touch screen

Cons

None Ota all round what we need for our business

Pros

It is user friendly. It is easy enough for all my staff to use.

Cons

When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.

Pros

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

Cons

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

Pros

Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

Pros

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Cons

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

Pros

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

Cons

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

Pros

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

Cons

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

Pros

Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.

Cons

Some features are a little cumbersome, but there is usually a work around ie... Assigning multiple vendors to an SKU, Apply a multi tier discount structure to a group of items, ie... sell 1 sticker for $3.5, 2 stickers for $3, 4 stickers for $10. Unfortunately program is not able to do this.
Have a feature for service work where customer's items can be tracked like skis in for a tune or bikes in for tune-ups.

Pros

RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!

Pros

overall it' s quite self explanatory and the team doesn't ask lots of questions

Cons

updated too often and i would prefer less

Pros

Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise.

Cons

Creating reports for departments and vendors vs cost and inventory.
The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout.

Pros

Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem.

Cons

There is nothing for s to put in this catagory.

Pros

It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!)

Cons

So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top.

Pros

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

Cons

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

Pros

The POS system is easy to use and as functional for our mobile store.

Cons

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

Pros

Awesome Customer Support! They always listen and work to do their best to make sure the system works for you!

Cons

As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually.

Pros

Software is very good for a multi location business and the tech support is excellent!

Cons

Nothing that I can think of! Very few problems and the help with setup was excellent!

Pros

Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!

Cons

none that I can think of thanks so much

Pros

All works well with the support assistance.

Cons

My staff does not know how to use the available capacity of the product.

Pros

over all daily business management and retail support

Cons

It can be a little confusing building a report

Pros

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Cons

I find this software a bit complicated to use although it works well, I would have liked something very simple.

Alternatives Considered

Switched From

Pros

its a good program does what I need with minimal issues

Cons

The icons are a bit busy but thats just personal style

Pros

Retail Edge is easy to navigate. Customer Service is always spot on and extremely helpful.

Cons

Reports could use some attention are a bit hard to navigate.

Pros

The easy navigation of the site. Can access information when needed

Cons

I really don't have any dislikes with the program

Pros

All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004.

Cons

printing the lables requires so many steps

Pros

excellent and rapid customer service, thank you

Cons

too many screens asking for passwords, hard to enter inventory from POs - maybe we are doing it wrong?

Pros

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

Cons

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

Pros

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Cons

I really have no complaints other then I need more time in the day to use all the reports I could be using.

Pros

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

Cons

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

Alternatives Considered

Reasons for Choosing RetailEdge

Switched From

Reasons for Switching to RetailEdge

Pros

The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system.

Cons

I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal .

Pros

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

Cons

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Pros

If there is ever a problem RetailEdge is always there to help out and fix the problem.

Cons

I would like more options for creditcard processing.

Pros

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

Cons

Getting data out of the system for use in other software could use a bit of improvement

Pros

The ease and access of being able to setup, run and do the work I’ve needed to do. I’ve tried a lot of the other softwares out in the market and they lack so many features that RetailEdge has in its software. All the intergrations you need is inside this and I would never think to use any other software now I’ve found this one.

Cons

Nothing I can think of the software has lots inside and works really well

Pros

easy to use, lots of features, easy payment processing, always new updates to improve

Cons

some reports can have more options and features