--- description: Review of JIRA Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JIRA Service Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [JIRA Service Management](/software/116349/jira-service-management) # JIRA Service Management Canonical: https://www.softwareadvice.ie/software/116349/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/116349/jira-service-management?page=2) > JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments. The platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability. JIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace. > > Verdict: Rated **4.5/5** by 779 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 779 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (90 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 75 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (802 reviews) 2. [PDQ Deploy & Inventory](https://www.softwareadvice.ie/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 3. [Rippling](https://www.softwareadvice.ie/software/410674/rippling) — 4.9/5 (4883 reviews) 4. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 5. [Action1](https://www.softwareadvice.ie/software/261079/action1) — 4.9/5 (239 reviews) ## Reviews ### "Jira updates" — 5.0/5 > **Adam** | *16 June 2026* | Management Consulting | Recommendation rating: 7.0/10 > > **Pros**: Latest updates have really helped organise projects and the work within our team. It’s become more user friendly. > > **Cons**: There’s still a required learning curve with the tool. Whilst it’s easier to use it does require some training > > It’s really positive and something we use everyday as a team. I’m impressed with the new changes they’ve made. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2 November 2025* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Cons**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- ### "It has become my main work helper" — 5.0/5 > **Eulogio** | *19 March 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Again, flexibility; although the tool can help and guide users, you can always look for the most tailored customisation to your needs. > > **Cons**: Same comment, sometimes it is difficult to apply to waterfall managed projects, but there is always a way to tweak things. > > It has become my main management and communication tool to handle dozens of different tasks, tests, approvals... ----- ### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5 > **Richard** | *1 July 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days. > > **Cons**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps. > > Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management. ----- ### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5 > **Benjamin** | *1 May 2026* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations. > > **Cons**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features. > > Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities. ----- Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/116349/jira-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/116349/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data