--- description: Review of JIRA Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JIRA Service Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [JIRA Service Management](/software/116349/jira-service-management) # JIRA Service Management Canonical: https://www.softwareadvice.ie/software/116349/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/116349/jira-service-management?page=2) > JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments. The platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability. JIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.softwareadvice.ie/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 2. [Action1](https://www.softwareadvice.ie/software/261079/action1) — 4.9/5 (237 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [baramundi Management Suite](https://www.softwareadvice.ie/software/122155/baramundi-management-suite) — 4.6/5 (140 reviews) 5. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2887 reviews) ## Reviews ### "It has become my main work helper" — 5.0/5 > **Eulogio** | *19 March 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Again, flexibility; although the tool can help and guide users, you can always look for the most tailored customisation to your needs. > > **Cons**: Same comment, sometimes it is difficult to apply to waterfall managed projects, but there is always a way to tweak things. > > It has become my main management and communication tool to handle dozens of different tasks, tests, approvals... ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2 November 2025* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Cons**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- ### "Perfect task assigning tool" — 5.0/5 > **Dayley** | *9 February 2026* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Very clear, understandable, business must for setting individual tasks for users\! Highly recommend. There are frequent improvements which keep getting better. > > **Cons**: There has been the odd occasion where it hasn’t informed me by email that I have been included in a Jira, which is critical. But hasn’t happened in a while so unsure if this has now been ironed out with the new updates? > > Brilliant. I use this daily, and is definitely a must. If you have a business where tasks must be assigned to employees then this is the way to do it. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 January 2026* | Defense & Space | Recommendation rating: 3.0/10 > > **Pros**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Cons**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5 > **Richard** | *1 July 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days. > > **Cons**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps. > > Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management. ----- Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.ie/software/116349/jira-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/116349/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data