Acuity Scheduling

Pros

I have loved everything about Acuity Scheduling interface, the way it is setup and how intuitive and user-friendly it is to work with. Acuity Scheduling also allows setting up of automation workflows to automate scheduling making it to take less time and less labour input. With the quick integration with my calendar, am able to see all my calendar activities before scheduling a meeting making it easy to find the perfect time to schedule a new meeting.

Cons

Am super proud of my experience with Acuity Scheduling, i have never run across any challenges to complain about.

Pros

Acuity is a simple and clean piece of software that is straightforward and insightful. It provides enough flexibility to be used in a number of applications. For our sports training business it allowed up to separate appointment types, create custom calendars and send notifications. I really liked that it interacted with our website so clients didnt have to leave our site to book a session.

Cons

Reporting in acuity is a bit clunky for how we used the software. Instead of going off package pricing, acuity uses per session pricing which makes our revenue numbers look great but they are inaccurate. Additionally there are limited customization options for the booking pages unless you have advanced knowledge of CSS styling.

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

It helps clients see your availability on your website.

Cons

I do not use it very often, I believe its more so due to lack of marketing.

Pros

Integrates with squarespace. I don't believe anything else does and I believe squarespace bought out acuity so there you go. I know a lot of huge businesses use acuity so I'm open to learning how to use it more effectively.

Cons

Acuity does not make using it easy to learn, navigate or figure out. Their help features really stink. They have all this writing you can put into your availability type. I thought this was emailed to the client when they received their link. So I put all this time into writing up my parameters etc. and no one was following them. Finally I figured out that it is only shown when someone is scheduling and since I schedule in my coaching clients they never even see it! I didn't figure this out for 2 years! I still don't know how to put the writing in the correct place. I see it with other's using acuity. I also hate the interface. I love Calendy's interface. Clean, simple, intuitive. Acuities is very program or techy and not intuitive. Also, when you export your client into it does not keep all their appointment info which is what I needed and so I lost all that data and there is no way to export it. And, I didn't know I would be loosing it until it was already done.

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

I like that I can have custom email reminders and follow up emails, use it for classes, use discount codes, and have many staff members use it. The calendar syncing feature is also really nice.

Cons

I'm not a fan of the interface, its not always the most intuitive and the client facing side isn't the most attractive.

Pros

Beyond it all has been how easy and straightforward it was to learn how to use Acuity Scheduling to create meeting schedules. I have also had an amazing experience with the task automations that help automatically find the right date and time to schedule for a meeting. Acuity Scheduling also has excellent reminders that ensures that am always on the know about upcoming scheduled meetings. Its activity dashboard provides a clear picture of all my scheduling activities making ot easy to track them.

Cons

I have not had any unpleasing experiences with Acuity Scheduling and definitely have nothing bad to comment about.

Pros

I have loved the simplicity of Acuity Scheduling and how easy it was to customize it to fit any kind of scheduling needs i have. Acuity Scheduling has very powerful security features that give me the guarantee of the safety of my personal data. It has an auto-scheduling function that help create meeting schedules automatically making it less time taking. Acuity Scheduling automated alerts and reminders assist me not to ever miss any meeting that have been scheduled.

Cons

i have not had any difficulties using Acuity Scheduling and i have nothing bad to comment about it.

Pros

Acuity Scheduling is a great online scheduling system for many industries and verticals. It enables a robust platform that integrates directly with the Squarespace website to make online scheduling, payments, automation, and more possible.

Cons

Acuity Scheduling is on time-based events, so it's not a solution for multi-day events, industries like hotels, and bed and breakfasts. Acuity data does not transfer into the Squarespace Contacts system either - or sync with the email marketing platform from Squarespace.

Pros

I really like the ease of use of Acuity. Acuity scheduling can be easily integrated with WordPress. You can upload photos and color codes.

Cons

There is a hassle of having to create additional features for services that are already listed. Free subscriber options are limited.

Pros

Easy booking process with great calendar integrations.

Cons

Limited customization for certain scheduling features.

Pros

Acuity Scheduling flexibility made it easy for us to tailor make it to fit our guest scheduling needs. The are automation workflows that take up most of the complex scheduling tasks for us like finding suitable time, leaving just the simple steps. It is simple to edit scheduled bookings or even rescheduling them entirely. Acuity Scheduling reminders keep all parties reminded of an upcoming schedule which help avoid missing them. Its integration with our customer interaction platforms allows to give them an easy way to schedule for bookings.

Cons

There is no even a single thing about Acuity Scheduling that does not sit right with us.

Pros

Acuity Scheduling has a very lightweight and easy to learn user interface making the learning curve very short and smooth. It uses automation workflows which help find perfect scheduling time making scheduling very accurate. Acuity Scheduling integrates with third party products i use making it possible to use it for scheduling meetings on various conferencing products.

Cons

I have not had any disappointments with Acuity Scheduling. All features works greatly without any flaws. Nothing to like least honestly.

Pros

As we continue transform our business by adopting tech solutions that personalize the guest or rather customer experience, Acuity Scheduling has been in the centre of this transformation. It's implementation process was a a quick fix that didn't affect the salon operations. It delivers a free trial that we utilized greatly for learning purposes to familiarize with it. Comes with a slick and straightforward UI that makes it user friendly without prior knowledge. Acuity Scheduling delivers a range of features that we have found very helpful in running our day to day beauty salon business. We are able to create appointments for the different services we offer while customizing it to including details like duration, prices, description and images to highlight those services. As a staff member Iam added in the acuity and it allows me to find upcoming appointments and manage booking. I have also managed to create my own calendar soo I can be booked personally and enables me enter the specific hours Iam a available which I have synced with my personal email for notifications and alerts. It is also easy to offer discounts for those diehard clients soo that we off some amount on their next appointment. Integrating it with stripe payments has streamlined the collection of online payment during booking and record payments made in person. Lastly tracking the use of Acuity Scheduling using the report functionality allows for improvement.

Cons

Acuity scheduling is the master of conveniences through coordinated bookings and salon appointments. The information available online and it's responsive technical team has ensured that our use experience has no hutches.

Pros

I like that it has an app making it accessible on my phone as well as on my PC so I can switch use in between each one. It’s fairly straight forward and has features making it easy to schedule appointments.

Cons

I like Acuity overall but wish there was a feature that allowed appointments and bookings booked in advance for a certain date (for instance, 1 year from now) with a price change/increase. Or make bookings available up to a certain date and open them back up again once that date comes around.

Pros

Easy to set up and integrated with my website- through Squarespace

Cons

Was not able to charge patients upfront. I started cash based practice and in order for patients to book, they were required to pay upfront

Pros

Top tier scheduling service. Flows with ease.

Cons

At first glance looks difficult and can be overwhelming.

Pros

Ease of use. The flow of imputing patient data prior to scheduling is good.

Cons

Its allows patient appointment to be scheduled without all the proper patient information needed. The patient online scheduling allows patients to book appts in the wrong time slots and with missing information.

Pros

It’s easy to navigate UI, customizable appointment email and text.

Cons

It easily integrates with square, but lacks some functionality like adding a tip or discount

Pros

We’ve been using Acuity since before it was acquired by square. The service has always been amazing and the value is unbeatable. It does everything you need a scheduler to do, with additional minor CRM features.

Cons

No complaints what so ever. The customer experience with acuity has been fantastic from day one.

Alternatives Considered

Pros

easy to use, customizable, options galore. Easy for customers to use

Cons

I really have no cons. I've been using Acuity over five years. I wish they didn't get rid of the free account option

Pros

I like that it syncs with other calendars and is accessible on different devices and platforms.

Cons

It is a little cumbersome to use and the nomenclature is not always 100% clear

Pros

Text reminders keeps the tool at the frontline to be trustworthy. It is quick to organize since the calendars is available and customizable. The most amazing part being the freedom to reschedule with notifications sent on both ends. I have enjoyed the user friendliness in the services and the flexibility too.

Cons

Reaching help from the customer desk is not so easy. It takes time to get a response.

Pros

Acuity's ease of use is simply unparalleled! The intuitive interface makes scheduling a breeze, while its top-notch quality ensures a seamless experience. The array of features and functionality available is mind-blowing, allowing me to tailor the platform to fit my needs perfectly. The exceptional customer service team always goes the extra mile.

Cons

Although Acuity is worth every penny, I would have appreciated a slightly better value for money. However, considering the stellar overall experience, this is a minor concern.

Pros

Great product and quality system for setting up appointments and reminders for myself and others as well as customers

Cons

Nothing I didn’t like least about aquity

Pros

It is an affordable tool for scheduling appointments within minutes.It has an intuitive and user-friendly interface.Itbis simple to reschedule or cancel appointment using this tool.I never miss appointments because of Acuity Scheduling reminder feature.

Cons

It makes appointment scheduling process fast and effortless thus nothing to complain.

Pros

Acuity Scheduling provides automations that help automate scheduling making it simple and precise. There are alerting and notifications functions that send reminders about a scheduled appointment to avoid missing any. Excellent security features which keep the calendar data very private.

Cons

Acuity Scheduling seems to understand its assignment really well There has been no challenges to hate it about.

Pros

Acuity Scheduling automations offers an option for automated scheduling that has taken away all the burden of scheduling manually. I like how i get notifications everytime a scheduled meeting is nearing as it allows me to prepare adequately for the meeting. Acuity Scheduling data safety tools has been impressive and keeps my personal information protected.

Cons

I had an easy time learning Acuity Scheduling and has never faced a major issue to complain about.

Pros

The software works consistently and reliably. It's reassuring to know that customers are receiving the correct information, and we are aware of any changes in real time. Being able to ban problem customers is essential for us. The forms allow us to create click-wrap agreements with our clients.

Cons

My only issue with acuity is the look of the booking form. There isn't a lot of scope to alter the appearance, and the standard format isn't the most visually appealing.

Pros

I love that patients can schedule and manage their own appointments. It doesn't require an email exchange with me to do so which is nice. Another real game changer was the lack of administrative time spent on sending out reminders manually. I actually get to take the time I was spending on scheduling, rescheduling, and reminding and direct that energy to patient care.

Cons

The only minor drawback is that some patients have reported difficulties figuring out how to cancel or see their appointments. These complaints are usually from less tech-savvy folks. I created a standard email for how to save appointments to their calendar and how to log into Acuity to see appointments if you didn't. It cuts down a lot on questions.

Pros

The things I like most are the ability to set up multiple calendars to control when people are booking into my calendar and how many time slots for each different kind of meeting I can plan a day! My calendar manages itself!

Cons

I've had problems with people getting the confirmation emails and not adding the event to their calendar, as it doesn't automatically create an event for the meeting with the recipient.

Pros

We use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process so clients can book online without needing to work with a human. Payments are processed through Stripe and are deposited directly into our business bank account in a matter of days. Acuity has reminder email and SMS available to help eliminate no shows. Acuity also integrates with Google Calendar so you can quickly check for upcoming meetings on your phone.

Cons

I wish we didn't have to login to Stripe to issue refunds when meetings are cancelled. It would be nice if there were a front-end experience in Acuity.

There are some limitations with add-ons. We sell pots of coffee as an add on, and there's no way for a customer to select how many pots of coffee they would like to purchase. Add ons are limited to checkboxes, no quantities.

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

The platform's strong integration features have created a smooth data system, letting us link appointment data with student performance metrics and gain valuable insights into how support services affect academic results. Its customisable reports help us create detailed analytics on service use, find underused resources, and optimise staffing across departments.

Cons

We sometimes face API rate limits during busy times, which can delay real-time data updates and impact the accuracy of our instant reports.

Pros

The communication is top tier. There is a significant decrease in scheduling conflicts. Time management is spectacular. There are real-time availability updates, which is nice. Booking appointments is made easy along with rescheduling or updating them.

Cons

The pricing is a little off just because you have to pay more for what you need but then receive far too much more than needed. There is no middle ground. Also there are some scheduling limits. Other than that all can be overcome and/or worked through.

Pros

My favorite thing about Acuity is it allows you to be able to customize exactly when an appointment can be booked down to the 30 minutes

Cons

Customer service is nonexistent they make it very difficult to reach them they give you generic responses back. It is a very basic system and they have no interest in improving it and what additions they have added onto it have been just wildly boring and non-useful improvements.

Pros

Acuity does the scheduling I need to ensure no conflicts. I love the way it schedules meetings, where invitations are sent via links that easily document acceptance from other parties. Reminders pop up constantly to alert me when the appointment is approaching, keeping me on track. I love the efficiency of its integration with my team calendar, which helps in scheduling joint meetings as required.

Cons

I have never made any scheduling mistakes with Acuity, it is easy to use and provides real-time syncing across all my devices.

Pros

Often notifications and reminders on upcoming appointments.
Super-easy stylish GUI and UI dashboard visualization.
Online billing and invoicing (payment processing).
CC procession.

Cons

Tis the right IT software fitting its functionality and performance.

Pros

I liked the ability to set up appointments and send to clients with automatic follow ups that I was able to create

Cons

Not all of the functions worked properly all the time - follow ups would say a place different than what was set up in the program

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

I like that Acuity Scheduling automates the process of appointment booking which help saves time leading to high productivity.

Cons

Never have I encountered issues for over three years when utilizing Acuity Scheduling.

Pros

The freedom, flexibility and convince that Acuity gives me by allowing a two-way synchronization with my Google Calendar. Whenever a client books an appointment on my Acuity booking page, it's automatically added to my Google Calendar. Conveniently enough, if I happen to add a date to my main calendar, that particular time is automatically marked as "unavailable" on my Schedule so if a client wants to book an appointment at that particular time they will know I'm unavailable and choose a different time.

Cons

The landing page could be made more user-friendly and intuitive. On the booking page, I would appreciate if a client is allowed to add more than one email address.

Pros

Overall this software has all the basics that I need to run my art studio - class bookings. I can manage my schedule, bookings, my staff schedule, clients etc. all in one place.

Cons

Zero support, zero help videos, zero tutorials except for some basic beginner stuff on YouTube. I am fairly tech-knowledgeable, but going back and forth by email to a central email address about a specific issue is not only tedious but totally ineffective.

Even at the higher levels, I cannot customize add-ons for events, such a birthday party - additional guests at a cost per guest. I also would like to have more access on the mobile, but it's very basic. For example, if I want to provide the direct scheduling link to someone say on Instagram quickly from my phone, I cannot. I need to log in through the desktop platform and get it that way. I feel like this software has some features that I don't need at all, and lacks many that I would like to have. The biggest CON is the service though, ZERO help, might as well be a robot sending out Q&A responses, in fact it might just be. Always seems to be "Connor". Couldn't you just create some simple how-to instructional videos at the very least? Super frustrated, and now I am stuck with them for a year.

Pros

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Cons

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Alternatives Considered

Reasons for Choosing Acuity Scheduling

Switched From

Reasons for Switching to Acuity Scheduling

Pros

What I liked most about Acuity was its user-friendly interface and the ability to customize my scheduling page to match my brand. The integration with my calendar and the option for clients to reschedule or cancel appointments easily were also great features.

Cons

What I liked least was the limited options for customizing email notifications and reminders. Overall, Acuity Scheduling is a solid tool for managing appointments and I would recommend it to others.

Alternatives Considered

Reasons for Choosing Acuity Scheduling

Switched From

Reasons for Switching to Acuity Scheduling

Pros

Acuity Scheduling is not expensive compared to other softwares and it works just fine, besides it gives you all you need for a booking software.
On the other hand, it's not as well designed or easy than other calendar softwares.

Cons

Appointments settings are not as easy to set as i'd like. It's confusing.

Pros

Nothing. We’ve had the most stressful, upsetting experience.

Cons

How after 12 months our account just randomly, with no explanation or reason was wiped. We lost everything. All of our bookings, client data, ability to make new bookings. Thousands of dollars was lost and it was a truly infuriating experience. Support is advertised as 24 hours but I can tell you it’s not!! Takes around 12 hours to get an email reply and this is the only way to contact them. Awful awful awful

Pros

Acuity Scheduling has been a powerful online appointment scheduling tool.
I am impressed by the efficiency and reliability of the features of Acuity Scheduling.

Cons

Acuity Scheduling has been meeting our needs.
Acuity Scheduling is flawless.

Pros

It's an all-in-one platform to show your calendar, allow booking, and take payments. Acuity really shines in its paid plans because then you can easily integrate features. It streamlines the booking process and saves time on your end. The Free plan can be effective if you have some alternative options for taking payments outside of the Acuity platform.

Cons

All of the integrations such as: sending reminder emails, accepting payment methods, syncing to your personal calendar, etc are all paid only features. The Free plan is okay to start but quite limited. The lowest-priced paid plan feels like too big of a step up for business owners who are setting up their business but not yet bringing in reliable income.

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

Acuity Scheduling allows me to schedule contracted clients without necessarily having direct contact with them.

Cons

I do not have the autonomy to make profile changes if needed.

Pros

Easy for online bookings and loved that it easily integrated with Zoom.

Cons

Their customer service is awful and couldn’t help me renew. there was a bug with their system and it wouldn’t let me update my card. Also they don’t let you store the clients address which is troublesome if you’re driving to their location. They also don’t have the capability of “one off meetings” like calendly does.

Alternatives Considered

Pros

The tool has a user friendly interface which makes scheduling of our daily activities easy

Cons

The tool works well so far and have not encountered any issues

Pros

I like the clarity of the pages and the page landscape.

Cons

It is difficult to navigate patients and I do not like how to search for patients, it is not user friendly.