Brushfire

Pros

Brushfire was great to work with on our first ticketed event! They made the process super easy and run smoothly.

Cons

I didn't have anything that I didn't like.

Pros

Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

Cons

I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Pros

What I like most that the checks came in once a month. It worked well for those that like online registering.

Cons

What I liked least about your product was that it charged a $5 transaction fee to every person and little ability to have people pay on site with cash. Not everyone can afford camps and your program made it that much harder for them

Pros

The support team at Brushfire is the best I've worked with. They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.

Cons

The custom forms and reports are super helpful, but it does take a bit of learning to figure out how to set them up to do what you need.

Pros

We love how user friendly it is. It can be shown to someone in minutes. For a volunteer organization that relies on our event for major fundraising, Brushfire is perfect for us.

Cons

I cannot think of many right now. Brushfire has a great product for what we do.

Pros

Brushfire is a program that allows you to organize an event that requires registration, ticketing, and seating. It's built specifically for religious organizations and ministrations, and we used it to set up a small benefit concert for our church. We merely had to plug in all the necessary info, such as event date, pricing, and seating, and from there the Brushfire team did most of the work. The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great.

Cons

The Brushfire team builds the registration site for you, which I appreciated very much, but I do wish we could have had greater involvement in how to actual registration site looked.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

Pros

Customer Service is top notch! They have been so helpful answering questions and helping us customize to our needs. We started with a free event to test it out and they quickly got everything setup and checked to make sure it was how we needed. I wasn’t expecting such great service for our free event.

Cons

It was a little bit clunky at first trying to navigate where everything is on the backend. There is a TON of features but it takes a bit of time to get up to speed where everything is and how to make it do what you want. There is also a cost aspect that was a little higher than what we had been using before but they give options on how you can cover this cost.

Pros

such a great platform and easy to use. love this software I've booked many events using it from church conferences to seminars

Cons

when i have used it, as much as i love it, i haven't been able to re-direct to the "host" main website by clicking the logo. ex. registering for a conference and then wanting to go to the host organizations main website i have to open a new tab.

Pros

Brushfire has all the major features of event registration, helping to promote and track and event and keep it all very simple! Every major church uses them it seems like. They also have an awesome tiered pricing plan to help keep up with any size of event.

Cons

Nothing, Brushfire rocks and I think is here to stay and continue giving great updates and innovations!

Pros

Brushfire is great to use, the team have been so supportive the whole way, with training and support. Despite the time difference we have never waited for more than a few hours for assistance. They have trained several of our staff and volunteers and continued to support us throughout the pandemic when events where minimal.

Cons

In all honestly, nothing really springs to mind.

Pros

The flexibility of the program as we use it for more then I'm sure it was intended. We use it for all our events, product sells, sign ups etc.

Cons

We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.

Pros

I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface.

Cons

The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :)

Pros

easy to use but my organisation has never received anything it is even difficult to explain that we have benefited anything from Brushfire

Cons

accessble on the internet but difficult to recieve

Pros

Ease of use, exceptional support, and quick response time.

Cons

For choosing seats at banquet-style round tables, we were not able to use Brushfire because you could not choose a seat AT the table. You had to go to a different screen and choose a seat--with all the seats in a row. We would LOVE to see this feature added so that we can use Brushfire for all our needs.

Pros

We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

Cons

There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

Pros

We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Cons

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

Pros

Brushfire enabled our church to open in May 2020 when most churches were closed. The COVID-19 pandemic was just getting started and we were able to make reservations for the congregation members that still wanted to attend service in person. Great tool to use for events.

Cons

No problems except operator error at times. Anytime I had a problem [SENSITIVE CONTENT] was always an email away and fixed the problem within minutes. Always gave great customer service!!!

Pros

The Brushfire support team is extremely helpful and quick to respond. It has also helped increase ticket sales and is very easy to use. Very reasonably priced for the services offered.

Pros

The ease of duplicating events and setting up report subscriptions.

Cons

I wish the report subscriptions would duplicate with the event.

Pros

Very easy to learn and I'm NOT a computer person. I learn as I go! Every time we use it there are upgrades that improve the process but it is still a simple process to learn and pass on to other users. I love being able to find customer/purchase info. Many ministries use Brushfire on our campus and seem very happy with it.

Cons

Sometimes the process seems slow because of the many pages. We typically have a crowd of people to serve at one time so it would be great if it wasn't such a long process.

Pros

Easy to use, very flexible to accommodate almost any event

Pros

Excellent customer support. Every time we call or email with a questions. Brushfire is on it!
We sell or distribute over 40,000 tickets for our Singing Christmas Tree and we're very pleased with Brushfire.

Cons

it's all good

Pros

I like that is has capabilities beyond just tickets like email, a database, customizable fields. I like that we can set up a customized form for people to fill out for our specific events. It is really nice to have the scanning technology for checking people in!

Cons

It would be helpful to have a record of which emails were sent (like a distribution report) to verify the email addresses.

Pros

Not sure what I like best, so here are a few things: great website, lots of options, excellent service & website and G-dly owners Gateway people!

Cons

There is not anything I did not like Brushfire website!

Pros

Brushfire is an outstanding multi-use ticketing platform perfect for all sized events and loaded with great reporting, registration, and check in tools.

Its very easy to use compared to other platforms on the market and gives you multiple personalisation tools in the ticketing space to make your event run smoothy.

I would highly recommend this platform and the customer service and support is better then the majority of software companies on the market.

Cons

Lack of triggers to automate email communication or customised forms to collect additional information (and only additional information) post registration.

Pros

Support team I can trust to help and execute on questions I ask

Cons

Have to log-in every time to back-end. Took a little bit to master Orders/Attendees tabs

Alternatives Considered

Reasons for Switching to Brushfire

Pros

I like that Brushfire continues to grow and desires to meet the needs that we have.

Cons

I think Customizable Reports need to add an AN/OR filter choice.

Pros

I really like the customer support and that they could take down a block of tickets for me when I needed to block out comp tickets

Cons

It was a little bit more expensive than we would’ve liked

Pros

The best features for me is the automated content generation, editing tools, and analytics. It also has an intuitive design that makes it easy to use and navigate. The pricing is also very reasonable compared to other similar tools on the market.

Cons

Sometimes we experience occasional glitches with the software, also, the customer support could be improved in terms of response time and availability of resources.

Pros

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Cons

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

Pros

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Cons

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Alternatives Considered

Reasons for Choosing Brushfire

Switched From

Reasons for Switching to Brushfire

Pros

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Cons

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Alternatives Considered

Reasons for Choosing Brushfire

Reasons for Switching to Brushfire

Pros

I appreciate the ease and convenience for the attendees and as the administrator for our program. I love the ability to create custom reports which allows us to send information to all the different departments.

Cons

I can't think of anything to comment on at this time as we love everything about Brushfire.

Pros

I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.

Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.

I cannot recommend them highly enough.

Cons

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Pros

I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.

Cons

It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print.

It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.

Pros

Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person.
The price of the service is reasonable.

Cons

I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.

Alternatives Considered

Reasons for Choosing Brushfire

Switched From

Reasons for Switching to Brushfire

Pros

We use Brushfire for ticketing for a number of events every year. The software is easy to set up and use. The fees are more reasonable than some other options that we looked at. It's very customizable to different events, different venues and different prices or add-on's within an event. We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales. We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads.

Cons

It would be helpful for the email confirmations you receive to include the event name along with the event number.

Pros

Easy to setup as the Brushfire staff are always on hand to help
Exactly what we need for our event planning

Cons

Any problems I have had with it, customer service have always found a good soloution.

Alternatives Considered

Reasons for Choosing Brushfire

Switched From

Pros

I like the organization & variety of it all. It's not just a template site, but you can make it customized in how you want it with ease. I like the daily notification of sign-ups, automatic welcome email, and all the back end details that the software provides. Also, when registrants sign up, they can login back in and track their payments and amount owed.

Cons

It's very overwhelming because there are a lot of moving parts & options I didn't know about because it's very complex. However, that is solved by customer service call.

Pros

Brushier is easy to use, and great customer support.

Cons

at this time brushfire is well equip to deal with all our needs.

Pros

From the onboarding demonstration with [SENSITIVE CONTENT] to the frequent contact with Brushfire's customer service reps [SENSITIVE CONTENT] were AWESOME! Customer service of this caliber is so uncommon these days. Brushfire sets a new standard for customer service!!

Cons

Nothing yet. Buying group tickets is a bit confusing but customer service reps were able to help us get through it.

Pros

The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.

Cons

We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.

Alternatives Considered

Reasons for Choosing Brushfire

Reasons for Switching to Brushfire

Pros

My department went to this software when we found our new software lacking in the area of ticket registration. I have been very pleased with Brushfire as it has saved us in this area and surprised us! The options for the different ways to interpret the data have become very useful. Being able to take that data, extract it, and analyze it has helped us better understand our advertising campaigns, purchasing history, seat breakdown. The ability to create the details we want included (yes/no questions) and shift things around when changes happen, has been extremely helpful in collecting what we need to collect and fix human errors. All in all, a VERY good software.

Cons

The many data points and ways to interpret the data can be a bit overwhelming. While this is awesome, the sheer magnitude of the different options can come off as a big bite to chew (all this to say, it is learnable and the data interpretations are extremely helpful when following trends, gathering numbers, etc.).

Pros

I loved the fact that our attendees could go online, choose the events they were going to attend, and pay for everything right then and there! It was awesome!

Cons

I really didn't have any drawbacks to using this software!

Pros

Easy to use and minimalistic. If you're just looking for a virtual event platform to run events or webinars that don't require a virtual hall or extensive interactive features, BrushFire is the one.

Cons

Analytics features of viewers are not very intensive. Setting start time and duration of videos is by the minute, so you'd need to add filler/bumper slides to your videos to round the videos to the minute. It would be better if we can do it in minutes and seconds. Chat will refresh between sessions. It would be better if it can carry over to other sessions in the same channel within the same day.

Pros

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Pros

I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Cons

The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

Pros

Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed.

Cons

We like much about the Brushfire software.

Pros

Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

Cons

Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.