ManageEngine Endpoint Central

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About ManageEngine Endpoint Central

ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure, audit, standardize and manage operations across servers, desktops, smartphones, and more. Features include software license management, asset inventory tracking, patch management, endpoint administration, OS deployment and bring your own device (BYOD). ManageEngine Desktop Central helps administrators to seek users' permissions to remotely access desktops and troubleshoot machines using collaboration, video recording and file transfer capabilities. The application offers various inbuilt configurations related to environment variables, mapping, properties, shortcuts, IP/shared printers, message boxes, and application launches. Additionally, it also features an endpoint security module, which lets IT teams detect and mitigate vulnerabilities, automatically deploy patches, eliminate high-risk software and prevent data loss, among others. Services are offered on an annual subscription basis that includes support via phone, product videos and an online knowledge base.
ManageEngine Endpoint Central Software - Vulnerability remediation
ManageEngine Endpoint Central Software - MDM
ManageEngine Endpoint Central Software - Software distribution
ManageEngine Endpoint Central Software - Critical patch summary
ManageEngine Endpoint Central Software - Vulnerability remediation - thumbnail
ManageEngine Endpoint Central Software - MDM - thumbnail
ManageEngine Endpoint Central Software - Software distribution - thumbnail
ManageEngine Endpoint Central Software - Critical patch summary - thumbnail

ManageEngine Endpoint Central pricing

ManageEngine Endpoint Central has a free version and offers a free trial. ManageEngine Endpoint Central paid version starts at US$795.00/year.

Starting Price:
US$795.00/year
Free Version:
Yes
Free trial:
Yes

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Browse ManageEngine Endpoint Central Reviews

953 of 953 reviews
Sort by:
Onur
Onur
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/11/2023

It really makes our work easier.

We have been using Endpoint Central for 5 years. It made our daily routine operations easier. We will continue using it.

Pros

It has an Admin friendly interface and easily customable for us. Works so stable and fast.

Cons

After upgrading software, client agent upgrade operation must be faster than current.

Behera
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

Excellent experience

Nice experience i felt in this application

Pros

All applications were.good in manage engine

Cons

All are good in this application software

Verified Reviewer
  • Industry: Government Administration
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
2
Customer Support
1

3
Reviewed on 7/2/2018

Not intuitive, Sometimes makes management easier

Easily remote into client computers. Inventory of software and hardware is super simple.

Pros

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

Cons

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

Response from ManageEngine

Hello,

Greetings from ManageEngine!

We're glad you like the multifariousness of Desktop Central - our inventory management and remote access capabilities.

We're sorry about the unpleasant experience. As for the patch management functionality and the product features, we've evolved to provide top-notch and hassle-free features. If you require further assistance with the product features, do write to us at [email protected].

Should you need any further information, please do not hesitate to write to us at [email protected].

Replied 16/1/2020
Miguel
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/9/2024

Very Impressed by the feature set of this product compared to competitors

I am very pleased with the platform thus far and am awaiting the launch of the new machine Quarantine feature later this year which be of great value in enforcing compliance policies on our machines.

Pros

The number of capabilities baked into this platform is unmatched.
Ease of use in adding applications to the Prohibit Software list and have them get auto uninstalled in such a time saver and great help for maintaining compliance.
Automate Patch Deployment and its detailed statuses make tracking down and remediating issues a breeze while ensuring that all third-party applications and OS patches are always applied to systems.
One-click compliance configuration templates take the time-consuming work out of figuring out what best practice configurations should be applied to machines.
Device Control allows us to more securely manage external devices by allowing users to request just-in-time temporary access to use specific devices on specific machines.
App Control enhances our administrative capabilities by configuring Privilege application lists that can allow users to run apps with elevation permissions which was not possible with our existing tools.
Can go on but the Pros of this platform will be too long with so much value.

Cons

Custom reports can only be generated in a table format and don't allow graphs or charts to be added which is a bummer.
Threat & Patches dashboards cannot be customized (e.g., change order of blocks, add new blocks, filter by groups, etc.)

Alternatives Considered

Automox and NinjaOne

Reasons for Switching to ManageEngine Endpoint Central

Other products lacked the capabilities that MEEC has e.g., Vulnerability Management component.
Kiet
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

System Admin

good product, compatible with many company.

Pros

easy to manage, More future, low cost, Pro technical support

Cons

Sometime deploy policy have trouble like " Agent has not contact to server .. "

Muralidhar
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 12/11/2024

A Productive 5+ Years of Journey with ManageEngine Endpoint Central

My overall experience with ManageEngine Endpoint Central has been highly positive. Over the years, it has proven to be a dependable and comprehensive tool for managing our endpoint infrastructure. The platform has simplified our daily IT tasks, from patch management, remote software & configuration deployement to remote troubleshooting, helping us maintain a secure and compliant environment.

While there are areas where further enhancements would add even more value, such as additional integrations and feature parity between the cloud and on-premise versions, the consistent support and regular updates from ManageEngine demonstrate a commitment to continuous improvement. It’s a platform I rely on for efficient, streamlined endpoint management, and it has greatly contributed to our IT team's productivity.

Pros

Having used ManageEngine Endpoint Central (earlier known as Desktop Central) for over 5+ years, what stands out most is its all-in-one functionality for endpoint management. The platform is highly reliable for automating patch management, software deployment, and remote troubleshooting. It’s user-friendly and provides in-depth reports, helping us stay on top of system compliance and security. The remote control feature is robust, making it easy to provide quick support to end-users without interrupting their workflow. I also appreciate the regular updates and support provided by ManageEngine – they listen to feedback and consistently enhance the product. Overall, Endpoint Central has saved us a lot of time and effort, allowing us to focus on more strategic IT goals.

Cons

One notable limitation is the need for more integrations with other IT management and security tools. Expanding the integration options would make it easier to align Endpoint Central with broader IT ecosystems. Another area for improvement is aligning the cloud version's features more closely with the on-premise offering (like Endpoint DLP Module). While the cloud version is convenient, it still lacks some of the more advanced functionalities of the on-premise setup. Addressing these gaps would make Endpoint Central a stronger choice, particularly for organizations aiming to transition to cloud-first infrastructures.

Debanjan
Debanjan
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 9/10/2023

An allrounder Endpoint management Tool

The overall experience of using Manage Engine is very positive. It's a compact tool where all the options can be easily found and integrated accordingly.

Pros

I have been using Desktop Central for the last 2 years, and it has been a fantastic experience. Below are the speifics which were best about Endpoint Centrala. Deploying of the application is very easy as you get access 50K+ applications in handy.b.Deploying patches at both OS level and Application level is exact and simplec.Displkaying information about any zerio day vulnerability whioch has been releasedd.Creating Custom Group with respect t Computers and userse.Sceduoling report to be sent directly to the mailbox and generating custom report like details about specific software on all endpoints, etc.f.Implementing policies is very simple and straightforward.h. Real-time showing the result of any configuration (deployment) which has been triggered,

Cons

I won't see any specific thing about dislike as each time the Endpoint Management tool is expanding. But I have faced a couple of issuesa. Deploying configuration on used-based was failing continuously for me.b. IT is tough to get the status of the device encryption. When force encryption is deployed it does get applied, but the result is not displayed back in the configuration.c.Postgre SQL knowledge is needed for query reports.

Paul Samuel
  • Industry: Nonprofit Organisation Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/10/2024

Reduce the workload with the ManageEngine Endpoint Central

We used to use Microsoft WSUS for patch updates, but it was not user-friendly and difficult to manage. We tracked assets manually. With Endpoint Central in place, patch management for Windows and Linux is streamlined and worry-free. The asset list is detailed and easy to manage from a centralized location. Additionally, we have automated browser and desktop configurations for both Windows and Linux.

Pros

- Effortless patch management process for Windows and Linux, including third-party software.
- Detailed asset Management showing all the Hardware and software details.
- Configuration Management to automate the Endpoint related task.
- The service engineer doesn't need to go to the System instead they are using a troubleshooting tool from the Endpoint Console.

Cons

Most of the options are not available for the Linux OS. We may need to write a script to automate the process, which requires much effort.

Shubham
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

"Comprehensive Endpoint Management

My overall experience with ManageEngine Endpoint Central has been positive, with some key strengths and a few challenges. It is a robust and comprehensive tool for Unified Endpoint Management (UEM), offering a wide range of features that streamline the management of endpoints across different platform

Pros

Endpoint Central provides a single console for managing both Windows, macOS, Linux, and even mobile devices.Automated Patch Management,Remote Control and Troubleshooting,Reporting and Compliance.
ManageEngine Endpoint Central is a comprehensive tool that combines several powerful features under one roof, allowing for complete lifecycle management of endpoints

Cons

While the interface is generally user-friendly, it can sometimes feel slow or laggy, particularly when managing a large number of endpoints.

Armand
  • Industry: Airlines/Aviation
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2024

Versatile tool with rapid improvements

Overall, it has been very pleasant. But there are still many things that they can improve on.

Pros

It covers multiple aspects of asset management

Cons

Reporting may need some polishing to be excellent

Alternatives Considered

HCL BigFix, Atera and NinjaOne

Reasons for Switching to ManageEngine Endpoint Central

Cost and functions suits the company better.
Eugene
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/6/2021

Absolutely the must in any Environment (and a great pricing as well)

I've been using DesktopCentral since version 9 and I can see how this product evolves into a great, a "must have" tool for any organization.
There is quite a competition exists, especially with Microsoft Intune (even though Intune does not provide all the functionality that DesktopCentral has) - it's free for E5 customers.

We rely on DesktopCentral in our day to day work and it's our primary tool for endpoint + server management. Absolutely helpful tool.
I must also mention Support - to have support options via chat - is a great idea, always available and always helpful.

Pros

All-in-One tool, Inventory, Security, Encryption, Patch management, MDM, Modern Management, Remote Access, Software Deployment - it's a "swiss knife" for any IT department.
What makes Desktop Central great is that you have everything to manage your servers, endpoints, in all aspects of it just from a single tool. No need for a multi-server deployment, very easy to deploy and manage.
It just works! Logically, easy and very user/admin friendly

Cons

Sometimes it takes a while to get a new functionality implemented or some existing functionality to be improved.
MacOS support sometimes takes a while to "catch up" with new OS releases (even though Apple does provide access to "betas" to pretty much anybody).
It would be great to have an edition were all the modules and addons (including Security one) would be already included (we would definitely go for it).
Virtualization Modules, VDI management would be a great addition as well

Alternatives Considered

PDQ Deploy & Inventory

Reasons for Switching to ManageEngine Endpoint Central

Previous experience, feature-rich product, affordable, in active development (new features are being added frequently)
Reed
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2023

Endpoint Central - Your One Stop Tool for Remote Monitoring Management and More!

We were looking for a solution that would allow us to deliver at the highest level from an ITSM standpoint. A few solutions were considered, however, EC checked all of the boxes in what we were looking for:1) SaaS solution that would allow us to manage our endpoints from a single pane of glass2) Centralized tool to automate patch management and gain an idea of which endpoints are missing patches3) Ability to automate software installs and image endpoint OS4) Mansge all assets - hardware and software - with ease and gain an understanding of budget spend and forecasts

Pros

Patch Management, Asset Management and Tracking and the ability to automate software deployment are the best winning features for us.EC is very user friendly so the learning curve for my team of 5 was a smooth gradient.Working with support and our Customer Sucess Manager also provided us with a lot of great knowledge and training on how the solution would integrate with our current business processes. The integration went super smooth in terms of rolling out the EC agents and transitioning from our old tool.

Cons

I think the overall experience so far has been great, however, if I had to say one negative thing, would be the initial glitches encountered when we tried to remotely connect to our endpoints.First impression might be a bit intimidating when seeing all of the different options, however, when you begin drilling into each feature it becomes super intuitive.

Alternatives Considered

Atera, Freshdesk and NinjaOne

Reasons for Choosing ManageEngine Endpoint Central

We made the switch because Automate was becoming very buggy and there was a lack of "hand-holding" from an account management standpoint.The tool itself was also somewhat lackluster in comparison to others when it came down to the features we needed from the tool. Not a main reason for cutting the cord but the GUI was not modern looking at all.

Switched From

ConnectWise Automate

Reasons for Switching to ManageEngine Endpoint Central

As mentioned before, they did not check off all of the boxes, which were key to us.
Nicholas
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 9/2/2024

Seems like a good fit so far

Its been great so far as we are trying to find a way to keep our remote teams secure and supported without being overbearing.

Pros

The plethora of capabilities that are included with the cost. For the most part, it does everything well and is easy to understand.

Cons

One major ability we would like to consolidate is Remote Control/Access. This tool has it, and its a B+ level tool. It seems to struggle with slower internet connections (some remote workers have a slower speed), and its ability to show what computers are actually live/sleep/shutdown is not as good as Teamviewer (it takes 30seconds to a minute for it to update in the control center, while Teamviewer was instant).

Alternatives Considered

NinjaOne

Reasons for Choosing ManageEngine Endpoint Central

Cost and support. Teamviewer is a great product, but their support is extremely slow to respond and very unprofessional in their assistance.

Switched From

TeamViewer Remote

Reasons for Switching to ManageEngine Endpoint Central

NinjaOne is just a hodge podge of other products. They offer remote control, but they outsource this to Teamviewer and just integrate with their platform. They offer Antivirus, but it is outsourced to your choice (BitDefender, etc). That is not neccessarily bad, but I personally like everything under one umbrella.
Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
3

5
Reviewed on 25/3/2021

Nothing Comes Close To Zoho Corp and Desktop Central Price Per Value and Feature Wise

Pros

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options.

I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days!

Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Cons

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

Alternatives Considered

ConnectWise ScreenConnect and IBM Security MaaS360

Reasons for Choosing ManageEngine Endpoint Central

Transparency in communication and pricing.

Switched From

NinjaOne

Reasons for Switching to ManageEngine Endpoint Central

Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.
Nathan
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 11/11/2022

We would be lost without Manage Engine Endpoint Central

Manage Engine Desktop Central has become a critical system within our IT department. We use it for remote support, asset management, software deployment, rolling out fixes and most importantly patch management, The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it. We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.

Pros

Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate. The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.

Cons

There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.

Julius
  • Industry: Staffing & Recruiting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 26/11/2023

Endpoint Central is an Affordable, Feature Rich & Top Tier Endpoint Management/Remote...

Pros

Endpoint Central comes to the table with an incredible amount of features that are well suited for all organizations of virtually any size. From inventorying installed software, system hardware, software metering to deploying scripts and applications - you name it and it can do it. We use this to manage about 9k endpoints and it has more than earned its keep multiple times in the past year. Their Customer Service is incredible: Every time I reach out, someone responds quickly, they understand the request and I am able to get an answer quickly, every time. From a cost perspective the pricing is very reasonable considering how much value we're able to extract from the product.

Cons

While ManageEngine Endpoint Central scores well in many areas, there are a few areas of opportunities that would help to satisfy some things that are particularly important for our organization. Firstly, I'd like to see some integration with Azure Active Directory (Azure AD or AAD), specifically the ability to create user and device groups based on existing AAD groups. The remote control feature includes the ability to copy files to/from the machine - which is a key feature in a remote world - however it's only accessible when you are remotely controlling a machine. Having a separate file transfer feature that does not require remote control would be incredible. Lastly, there is a remote Command prompt/PowerShell prompt option that is frankly invaluable. It works without issue meaning we can do what we need to do, but there are some odd visual artifacts that appear every so often that, although don't affect functionality, they are distracting.

Vedant
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/7/2024

Power Full Solution

Overall, my experience has been excellent. The platform is very easy to use and implement. The support team is responsive, often answering queries within minutes, unlike other tools where responses can take 2-3 days. It’s great, simple, and has all the features I need. After reviewing many other solutions, I loved ManageEngine Endpoint Central from day one.

Pros

Endpoint Central significantly improves our patch management, which is essential for our security. Neglecting this could have severe consequences. Additionally, it allows us to monitor the age of our machines, providing valuable business insights. The remote feature is outstanding. I highly recommend ManageEngine.

I explored various products for software metering, patch management, and asset management, but Endpoint Central offered all these features in one package, making our decision easy.

Cons

Endpoint Central has limited features for macOS and even fewer for Linux, which can be attributed to OS constraints. Enrollment for Mac and Linux is challenging and offers minimal benefits, with no MDM for Linux and limited MDM functionality for macOS. The advertising on the ManageEngine and Endpoint Central websites overpromises, especially regarding multi-OS features, making it very Windows-centric.

Integrating with existing IT infrastructure and third-party applications is complex, requiring additional planning and customization. Performance issues arise with a large number of endpoints. Some features do not work as expected, and outdated instructions lead to extra time spent learning how to use powerful features. The service struggles to recognize new devices and lacks sufficient information about the device owner at the approval stage of a new agent installation. Additionally, email notifications for such events are desired.

Wayne
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 15/7/2024

Excellent Solution for IT

Endpoint Central is a feature rich product that perfectly suits our needs for various Linux servers patch compliance, asset management and scheduled reporting requirements. With the add-on Vulnerability Manager Plus (VMP) module, my team is able to efficiently and effectively manage vulnerabilities. VMP's CIS compliance feature regularly accesses configurations of our Linux servers against the CIS Benchmarks for violations and provides guidance for mitigating detected risks. Endpoint Central plus VMP greatly save our time and efforts for securing our Linux server infrastructure and optimize my organization's compliance management.

Pros

It's no doubt a feature rich and comprehensive solution. The thread and patch management feature significantly benefits our efforts on securing our Linux infrastructure. Features such as patch selections, targeting, testing and approval, and automated patch installations definitely will help us a lot for patch management. We are still on a free trial while my company's procurement working on the purchase negotiation with ManageEngine to greatly reduce our learning and deployment hurdles.

Cons

The greatest challenge that we encounter is to figure out exactly what to configure for patch management as what we already have in use with the tool that is being replaced by Endpoint Central. The learning curve is pretty high. Cloud edition should have its own distinct documentation set entirely. Upon clicking a link pertaining to Cloud specific configurations, it shouldn't re-direct you to configurations solely suitable for on-prem edition.

Anurag
  • Industry: Computer Games
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 24/8/2020

Works perfectly for me to manage and monitor several devices

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Pros

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Cons

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

Aaron
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 17/6/2024

Easy alternative to Intune or the other large providers

Pros

One of the standout features of ManageEngine Endpoint Central is its comprehensive and intuitive interface, which simplifies the complex task of endpoint management. The seamless integration with various platforms ensures that all devices, whether Windows, Mac, or Linux, are effectively managed from a single console. I particularly appreciate the robust automation capabilities, which save significant time by automating routine tasks like patch management, software deployment, and inventory management. The detailed reporting and analytics provide deep insights into the IT environment, aiding in proactive management and decision-making. Moreover, the strong security features, including vulnerability scanning and compliance management, ensure that our network remains secure and compliant with industry standards.

Cons

One area that could use improvement is the clarity regarding antivirus offerings. The integration and compatibility of antivirus solutions within the platform can be somewhat confusing, making it challenging to understand which options are available and how they can be effectively deployed. Additionally, the initial setup process can be a bit complex and may require a steep learning curve for new users. While the interface is generally intuitive, some advanced features can be difficult to navigate without proper guidance or documentation.

Alternatives Considered

Microsoft Intune
Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/7/2020

Desk Central

It's almost all positive. It allows me to stay of top of all software patching, both Windows and 3rd-party. That's the single largest benefit. But in addition it allows quickly implement group policy-like configurations, effectively block thumb drives, reboot all machines on a set schedule, view a complete inventory of all hardware and software, search for specific software that's installed, implement quick changes to all machines when needed, like registry ones, and many others.

Pros

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Cons

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

Victory
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/8/2024

Comprehensive UEM Platform

My overall experience with ManageEngine Endpoint Central has been largely positive, particularly in how it simplifies the complex task of managing a diverse IT environment. It is also a popular tool, so the learning curve is very advantageous for an IT career.

Pros

Endpoint Central has been a game-changer for our IT management needs. Its unified endpoint management capabilities allow us to seamlessly manage a diverse array of devices across multiple operating systems from a single console. The automation features, particularly for patch management and software deployment, have significantly reduced our manual workload and improved our overall efficiency. The remote-control functionality is incredibly responsive, making troubleshooting a breeze. Endpoint Central has truly enhanced our ability to secure and manage our IT environment, and I can't recommend it highly enough!

Cons

The only downside to me is the Endpoint Central upgrade process. Rather than a simple GUI drag and drop process (and a few clicks), you will need to read a documentation to upgrade. Since the upgrades are not frequent, you tend to forget the process each time.

Matt
  • Industry: Publishing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/8/2023

Endpoint Central is great, makes managing a large estate easy

Very positive experience. I came from an SCCM and Intune background and was initially dubious over using Endpoint Central, but some of the easy to use functionality is a good bonus over the others

Pros

I like the 3rd part app patching. Really useful feature that makes our security team happy, so saves me a lot of time

Cons

I would like a few more options for dynamic groups, such as being able to create groups based on device models. Also more self remediation options, such as when endpoints don't patch, show more ways to resolve the issues. Sometimes hard to know what to do to try and resolve issues

Alternatives Considered

Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central

We run both
Trevor
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/11/2023

ManageEngine Endpoint Central for Small and Medium Sized businesses

Overall implementation and enduser experience with endpoint central was excellent.

Pros

Endpoint central is a feature rich platform that offers fantastic bang for buck especially for small and medium sized businesses. The free edition which offers 25 managed endpoints and the ability to scale past that count as needed is unmatched. Great platform

Cons

Two hang ups with endpoint central is the configuration of Mac devices and the configuration and management of mobile devices. This requires some work and is not as straightforward as other configurations.

Alternatives Considered

Spiceworks Cloud Help Desk
Greg
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 16/8/2023

Great RMM tool!

Good product, always releasing new things, but could be improved upon.The on prem version if far better than the cloud version. We have had both.

Pros

Easy to use.Great support.The use of this tool, integrated into our company has reduced IT overhead of end user devices and servers massively.

Cons

The patch can sometimes be quite slow to deploy, if you have a small patch window of say 2 hours, they aren't going to get finished in time, not even close.Patch window needs to be 4 hours at least for dozens of servers to be completed.

Alternatives Considered

NinjaOne and ConnectWise Automate

Reasons for Switching to ManageEngine Endpoint Central

pricing was cheaper.
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/11/2024

All-encompassing Endpoint Management solution

Overall, Endpoint Central is a go-to solution for enterprises looking to establish robust endpoint security across all their assets (servers and end-user devices) while adhering to international security frameworks such as ISO, NIST CSF, and PCI DSS. Its detailed reporting features enable admins to monitor endpoint health, patch compliance, software inventory, and more, making it easier to identify and resolve issues swiftly. When compared to other endpoint management solutions, Endpoint Central offers a competitive feature set at an attractive price point, making it a great choice for mid-sized businesses.

Pros

This is an all-encompassing Endpoint Management solution that I've used in both my previous and current organizations. It streamlines the management of end-user devices (laptops, desktops, and mobile devices) as well as servers (Windows, Linux, and macOS), significantly boosting team productivity. Key features include Patch Management, Software Deployment, and Remote Administration with Remote Control capabilities. The platform offers a unified dashboard, allowing you to manage everything from a single interface. Additionally, its Mobile Device Management (MDM) functionality is particularly robust, and we prefer it over Microsoft Endpoint Manager for managing mobile devices. The solution is available as either an on-premises package or a cloud-hosted option (across the globe).

Cons

Given its broad range of features and capabilities, there is a learning curve for first-time users. However, ManageEngine offers professional training and certification to help enterprises ensure their staff is well-equipped with the necessary knowledge and skills before using the platform

Benjamin
  • Industry: Plastics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2024

Endpoint Central Review

Excellent tool. Well worth the investment.

Pros

Automation - Being able to set scans and then walk away and patches will be deployed.
Admin Tools - Helpful when on a remote session.
Configuration - Being able to setup department specific configurations that are time consuming to manually build.
Well built reporting tools.

Cons

SDP integration - would be to import data from Service Desk Pro into the computer details. (Ex. assignment, department etc.)
More granular control over the notification pop ups.

Alternatives Considered

NinjaOne

Reasons for Choosing ManageEngine Endpoint Central

We had already implemented other ME products. Decided to switch and keep with the same vendor.

Switched From

PDQ Deploy & Inventory

Reasons for Switching to ManageEngine Endpoint Central

Overall, ME EndpointCentral is more robust and fit our requirements.
Rob
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/10/2024

Endpoint Central, one tool to rule them all.

Excellent. We use 5+ ManageEngine products and most are integrated and communicate to provide a seamless management tool for our business. There truly is a solution for every problem. As I have been using ManageEngine products they consistently improve and impress. Feature requests are taken seriously and it's really great to see something you suggest make it into the next release. For the price I'd argue there isn't a better product.

Pros

The depth and breath of the tools, functions and features that Endpoint Central provides, couple that with a very appealing cost and it's a great tool.

Cons

Support. Online documentation is... different. There can be several documents for the same process or documents that have been superseded by others but ManageEngine doesn't date stamp so it's difficult to tell. Also getting support can at times be difficult, it's mainly online chat and there can be some communication differences. Overall it's there but sometimes difficult.

Alternatives Considered

Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central

Features and cost. ManageEngine did at least 90% of what we needed for half or better the cost.
Marco
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

There's none for anyone!

Used for more than 5 years, in cloud and onprem.
New features are always added and the ease of use has never changed; includes the management of mobile devices natively without adding additional licenses

Pros

- Ease of use
- Stable software
- Easy deployment
- Endpoint security features
- Anti-ransomware and NGAV
- Patching never seen so easy to do
- Software distribution 1000 times superior to competitors

Cons

the only negative note is that it has no negative notes

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/9/2024

Endpoint Central can do it all for a really reasonable price.

Overall it's been fantastic. Deploying software and managing MDM is extremely easy and our devices management is so automated at this point we barely need to touch them. Having nearly anything we'd need for device management and support in a single package has been great. For the number of devices we have and the solutions it solves, EC is well priced and a really great value as well.

Pros

The WIDE array of functionality that Endpoint central has is amazing. We run our helpdesk almost exclusively on it. It's almost too much at times, but it's fairly intuitive and really easy to use on a day-to-day basis.

Cons

Some on the licensing is a little strange. It's not a show stopper, but did take us a bit to figure out what components are under what tier and how licenses are handled per-device/technician.

Alternatives Considered

Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central

Intune software deployment is terrible and cumbersome. If they change that we might reconsider, but Endpoint central is far easier to use in general.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 1/7/2024

"Streamline Endpoint Management with ManageEngine Endpoint Central: Enhanced Visibility,...

ManageEngine Endpoint Central is a unified endpoint management software that streamlines endpoint management, enhancing visibility and control over running applications, ensuring all systems and applications, including third-party apps, are up-to-date and free from vulnerabilities, all while improving the user experience on a single platform. Its agent deployment architecture enables real-time management and monitoring of endpoints.

Pros

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks.
Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support.

License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

Cons

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

Alternatives Considered

Ivanti Neurons for UEM

Reasons for Switching to ManageEngine Endpoint Central

Endpoint Central offers unified management from a single console, enhanced visibility and control, comprehensive updates, real-time management, and improved user experience. It's cost-effective, scalable, automates routine tasks, includes advanced security features, and provides reliable customer support. These benefits made it a strong choice for improving endpoint management.
Yury
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 7/3/2024

Powerful solution

I'm using it for:
- Providing reports on the company's equipment, installed software, etc;
- Remote assistance to employees using internal functions of the platform;
- Supports endpoint security through the ability to install security patches;
- Remote program update.

Pros

- We like that this product gives us large set of feqtures to manage corporate devices such as application deployment, security management, creating reports and remote troubleshooting;

- Support for all popular using operating systems: Windows, macOS, Linux, iOS and Android;

- The platform can automate security patching tasks and enforces security policies, simplifying the work of administrators and improving device security;

- Our Information Security Group is very satisfied of your product because of big abmount of usefull reprots, that give them information about infrastructure condition;

- Available Cloud solution, because this product has cloud solution it's easier to maintain and deploy it.

Cons

- Integration with a company's existing IT infrastructure and third-party applications is a complex task that requires additional planning and customization;

- Performance issues when dealing with a large number of endpoints;

- Some features don't work the way we expect them to;

- Some instructions are not up to date, which leads to spending additional time for learning how to use powerful features;

- Service has difficulties in recognizing new devices. There is not enough information about the device owner at the approval stage of a new agent installation. And we would like to get an email notification of such an event.

Alternatives Considered

Scalefusion, Workspace ONE and Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central

It is a more powerful solution compared to other solutions
Andrew
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
4

3
Reviewed on 12/2/2024

Updated Review after 7 mo We won’t renew annual subscription

Not extremely pleased with Endpoint Central Cloud UEM. For what we ultimately use in the suite we could’ve saved money and used either a different ManageEngine / ZoHo product or a different software altogether.
I’m not meaning to sound so hard on them, but I’m just not happy with what we got for the cost. We won’t be renewing the annual subscription.

Pros

Documentation is very helpful, customer service is generally very good and prompt at answering. There are a lot of included features in endpoint central uem edition (we used endpoint central uem cloud). Windows OS features work often. Remote access feature is good. Patch management works.

Cons

Limited features for MacOS and extremely few for Linux although some
problems may be limited by the OS.
Enrollment was a pain for Mac and Linux and provided few benefits. (No MdM for Linux. MDM required and included for macOS, but provided few benefits.)
Advertising on the ManageEngine website and Endpoint Central website promised way more than it delivers. Especially for multi OS features. Very windows-centric.

Alternatives Considered

Jamf Pro and Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central

Jamf Pro is way too expensive. Intune doesn’t play nicely with non-Microsoft windows os. Intune would have too limited functions. Jamf is a big question mark because the cost is too prohibitive.
Antony
  • Industry: Wholesale
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/12/2023

Endpoint Central, the essential component to your environment.

It’s worked well and is not overly complex, it’s easy to patch the system itself and does what we expect it to without a large administration cost. So overall I am very happy with it as a product and predict we will be using it for a long time.

Pros

We chose this initially bevause we needed a central management system and we already had a couple of other products from the same vendor. I liked most the familiarity of layout, simplistic management and usability. The primary functions all work well and do what most others do but the ui makes it easier to manage.

Cons

Some of the pop ups don’t look that slick for the end user and some of the prompting and pointers have an element of “written by someone who doesn’t speak my primary language.” This is a small point but from the outside could be relatively easily fixed.

Dewain
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/12/2023

Fantastic, Inexpensive software that is great to use.

We have loved it from the start.
We purchased another desktop management software for a ridiculous amount, it was so crappy that we also had to pay someone to be onsite for a week to install and configure it. and it turned out to be total garbage. we bought endpoint central for literally 1/20th of the price and was up and going in an hour.

Pros

They've done a fantastic job with the intuitiveness of the software. things are where you logically think they should be, and you can click on links to get information that you should. so much software out there is overpriced garbage.
We bought this at a fraction of other bloated garbage and were up and running in minutes.

Cons

There's not much to dislike. the only issue i've ever had is an update broke a part of the software, but support was so good they sent me another update to fix it.

George
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2023

Endpoint Central for in house IT managment

It was a great experience. I love how they trust that their product and the support during the trial edition will sell it. They also engage regularly to make sure you are happy and if you have any questions.

Pros

Easy of setup
30 Day Trial
Overall cost
All the features
Quick access to support

Cons

Its hard to fully understand the differences between the editions

Alternatives Considered

NinjaOne

Reasons for Choosing ManageEngine Endpoint Central

Leaving MSP that used this product. I did not like Automate as a product so we did not consider standing up our own instance.

Switched From

ConnectWise Automate

Reasons for Switching to ManageEngine Endpoint Central

Ease of use Cost Free trial Access to support during Trial Unrestricted Trial
Ajay
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/9/2023

Endpoint Central: A Decade of Simplified Operations and Lightning-Fast Problem Resolution

Our journey with this product began back in 2012, and over the years, we've had the opportunity to explore and evaluate various alternatives in the market. However, our experience with this particular product has consistently set it apart from the competition, making it a standout choice for our needs.One of the key factors that have kept us loyal to this product is its consistent performance and reliability. Since our initial adoption, it has proven to be a robust and dependable solution, meeting our requirements effectively. Its track record of reliability has translated into fewer disruptions in our operations, ultimately saving us time and resources.Moreover, the product's continuous evolution and commitment to staying up-to-date with industry trends have been impressive. We've witnessed it adapt and incorporate new features and technologies, ensuring that it remains relevant and capable of addressing our evolving needs.The level of support and responsiveness from the product's team has also played a significant role in our satisfaction. Whenever we've encountered challenges or needed assistance, the support team has been quick to respond and resolve issues, reaffirming our confidence in the product.In summary, our decision to stick with this product since 2012 has been driven by its consistent performance, adaptability, and the excellent support we've received. It has proven time and again to be the right choice for our organization, and we look forward to contin

Pros

Over the past decade, my experience with this product has been nothing short of exceptional. Its versatility in handling tasks such as Asset Management, Software Deployment, Mobile Device Management (MDM), and Patch Management has been invaluable to me and my organization. The standout aspect of this product is its array of excellent features, which not only simplify complex operations but also enhance their efficiency.One remarkable attribute is the user-friendly interface. It ensures that even newcomers to the organization, like my recently onboarded team, can swiftly grasp how to utilize the product effectively. This ease of adoption has not only expedited our workflow but has also reduced training overhead significantly. It's a testament to the product's design and commitment to user-friendliness, which has consistently delivered positive outcomes over the years.

Cons

This product stands out for its exceptional simplicity, which significantly enhances the efficiency of our day-to-day operations. Its straightforward design and intuitive interface make it a breeze to navigate and utilize effectively. Whether it's handling Asset Management, Software Deployment, Mobile Device Management (MDM), or Patch Management, the user-friendly nature of this product ensures that even those with minimal prior experience can quickly adapt and contribute to our tasks.One of the most remarkable aspects of this product is its impressive problem resolution capabilities. Time and again, we've experienced the benefit of swift issue resolution, often witnessing problems resolved within a single day. This rapid response not only minimizes downtime but also boosts our overall productivity. It speaks volumes about the product's reliability and the dedication of the support or maintenance team behind it.The combination of user-friendliness and rapid issue resolution has made our experience with this product highly satisfactory. It has become an integral part of our operations, providing us with the confidence that our tasks will run smoothly, and any hiccups will be promptly addressed. Overall, this product's straightforwardness and effective support have significantly contributed to our organization's success and efficiency.

Alternatives Considered

ServiceNow Customer Service Management

Reasons for Switching to ManageEngine Endpoint Central

Cost effective , Easy in operation, overall good feature and services , good support
Eric
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 8/8/2023

Endpoint Central - All the Options

We've used this for years and it seems to get better and better every update. We've looked at other products every year or so but they tend to lack some functions.

Pros

EC has patch management, Nessus integration with threats, OS deployment and remote control. The remote control works well for our helpdesk as well as the OS deployment from images. These are used daily.

Cons

I'd like the ability to change some default options so I don't have to change them every time (remote control). I'd like more insight into failed patches without log diving.

Alternatives Considered

NinjaOne

Reasons for Choosing ManageEngine Endpoint Central

We wanted an all in one, easy to use software.

Switched From

LiteManager and System Center

Reasons for Switching to ManageEngine Endpoint Central

A few more options were in EC that we wanted. OS deploy, firmware deploy.
Mike
Mike
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 7/8/2023

The go-to for Google Workspace organizations

Overall, ManageEngine Endpoint Central enables me to schedule automated patching of systems, deploy software and software updates, execute scripts, remotely assist users, and manage assets -- on both Windows and macOS. This is all without needing Azure AD or on-premises Active Directory.

Pros

In my comparison of endpoint management products -- both in 2020 and again in 2023 -- ManageEngine Endpoint Central (Enterprise or UEM) was the only one to check all of the must-have boxes for organizations that aren't entrenched in Microsoft 365. It also does so at one of the most competitive prices.

Cons

It doesn't provide automated/audited privilege management/elevation for providing users with local administrator access on their system when needed. Instead, you must deploy a configuration change to add them to the local administrators group, or to create a second account with administrator privileges.

Switched From

Kaseya VSA

Reasons for Switching to ManageEngine Endpoint Central

Provided the most features for the money without requiring Active Directory.
Calvert
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 17/3/2023

Pleasantly Surprised

It provides visibility across the network for all devices (EUC and Servers) with the ability to manage them. Being able to roll out patches, config changes and interact with users and their devices from one place is exactly what I was looking for when I was tasked with coming up with a solution. I initially came up with two solutions, but I am happy that this has worked out so well.

Pros

Intuitive layout, finding things is relatively easy and figuring out most things is straightforward.Even in a trial, the support is very responsive and always on hand to assist. I like that each page has a link to the support team and I can interact with them from where I am on the site instead of logging into a different portal and logging a ticket. It seems some logical thought was put into developing the user interaction.An extensive set of features and functions is included right out of the box, so you can get up and running quickly. The most challenging part for me was figuring out how to get the agent on devices that AD or the network complained about. Once the agent is on, I have full control over the device and am able to gather a lot of information which, as any IT Admin will agree, is crucial for making sound decisions.

Cons

The UI looks a little dated and could do with some paint. Even if it isn't for everyone, some users may prefer how it currently looks. In that case, the opportunity to change the skin would be a nice bonus. Despite this, it's a great product that doesn't detract from the site's functionality.I'm surprised that the cloud version is behind the on-premise version in terms of functionality. Although saying that, it's not by much and the team has assured me that the functions are in development. So it will be very nice to see things like BitLocker management in the cloud version and improvements to the quality of the reports.I tried both the on-premise and cloud solutions, both of which work just fine. There are a few things I saw on the on-premise version that wasn't quite the same in the cloud (mentioned earlier). Additionally, at the time of writing this, there are a couple of improvements that I have suggested, namely in the area of managing multiple domains. This area still needs a little work.

Alternatives Considered

SolarWinds Service Desk

Reasons for Switching to ManageEngine Endpoint Central

I found the learning curve with ManageEngine much easier than with SolarWinds and the advertised trial also gave me more confidence that I would see most of the product in use before having to commit to a purchase.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 10/6/2022

All in one unified endpoint and patch management software for your businesses. Experience it...

One click endpoint management system to manage your security threats and hacking troubles and issues related to web and cloud system. It is the best tool for patch management and results in greatest security for web and mobile devices. The software is light to operate and easy to deploy and administer by tech users. Amazing product . You all should give it a try and experience it to fullest.

Pros

Superb endpoint management software that helps in monitoring and managing endpoint issues from a central remote location.
Flawless integration with several intuitive features enhancing the overall outcome of business.
Wide and global presence and word of mouth marketing of its utility features immensely helped us to generate more leads and business.
Revenue growth boosted to a great level, marking significant outcome.
Strong customer and tech support team with continuous improvement in business offerings to clients.
Costing and affordability at ease with superb discounts.
Huge customer retention due to flexible and customizable offerings and integrations.
Strong training and support team for regular orientation

Cons

We have not faced any major difficulty so far as the working with software has always been a great experience due to its wonderful integrative features and properties. The software undergoes upgradation multiple times and comes up with newer versions every time. This can be further streamlined and eased out.

Alternatives Considered

Ivanti Neurons for ITSM

Reasons for Switching to ManageEngine Endpoint Central

ManageEngine Endpoint Central is superb in its offerings at customizable and affordable pricing. It can be afforded easily by all small, marginal and large enterprises and customer acquisition and retention is more with this. They have huge number of customer feedbacks and business users testimonials which helped us in easy selection in more structured way.
Robert
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 19/5/2022

Desktop Central - try it! You may wonder how you lived without it before.

Overall, I really enjoy their products. I have used their other offerings and have been pleased with how easy their software is to learn and use. I really like the reporting features, even if they are a bit plain. But, the data in the reports is spot on. It would be nice to have a way to spice up the reporting templates a bit for non-technical management.

I've tried other patching products over the years, but I've always recommended Desktop Central to my clients to at least try. Almost all of them end up purchasing Desktop Central!

Pros

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you.
It is reasonably fast, and the learning curve is fairly easy and straightforward. The training videos are not bad and cover most of what I needed to learn to use the product. I've worked with the support team only a few times over the last several years, so that's a bonus for me. Their support was knowledgeable, and was able to solve my issues within one or two email exchanges. They do offer phone support, but this was not an option I prefer to use, so I can't comment much on that.

I now use several products from ManageEngine, and it is great how once you use one of their products, you should be comfortable with their other offerings.

Cons

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product.

I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

Alternatives Considered

PDQ Deploy & Inventory

Reasons for Choosing ManageEngine Endpoint Central

While I love PDQ products, Desktop Central offers more out of the box. With 1 purchase, I get lots of abilities and features, such as the MDM, more reporting, and easier to read UI, with colors and labels. If PDQ revamps their UI and adds a couple of features to PDQ Inventory and PDQ Deploy, they would make my short list of products.

Switched From

PDQ Deploy & Inventory

Reasons for Switching to ManageEngine Endpoint Central

PDQ is a great product, but seems lacking in tools overall. The UI in PDQ is plain, but efficient. Desktop Central offered more features out of the box, and has better reporting in it's looks. Plus, ManageEngine offers so many more products, and once you learned how to use one of them, you are well on your way to knowing how to use the others. The UI is pretty similar over their product line, which is a big help these days.
Jim
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2021

An Absolutely Essential IT Support Solution for Small to Large Environments

See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location!
. Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Pros

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution.
- Managing third party software is greatly simplified with Patch Management and Software Deployment.
- Full system Inventory, with Manage Licenses, Software Metering and automated system Scan.
- Remote Control allows remote desktop support, essential for today's IT support.
- A robust set of reports that can be scheduled and emailed.
- Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created.
- The Free version is fully functional and a great solution for small offices with a limited budget.

Cons

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

Alternatives Considered

SolarWinds Patch Manager

Reasons for Switching to ManageEngine Endpoint Central

I have been using various Manage Engine products across a couple employers, for over 11 years. Desktop Central won my respect from Solar Winds, back in 2012. The level of network security I set would not allow their patch manager to work, which means I would have had to remove some security measures to get it to work. Desktop Central, as well as Event Log Analyzer and OP-Manager, has worked perfectly well with my heightened security measures. My worries with Solar Winds was unfortunately proven valid with the recent breach of their own patch management distribution server. I am soon to retire knowing Manage Engine has provided me over a decade of resources to help me achieve this accolade!
Dale
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/9/2019

MEDC is an important tool for us.

Patching is a breeze. RDP has saved me a lot of headaches since I don't always remember the FQDN of every machine in the building. Helps let me know if systems are down. Overall its a tool I cant live without at this point.

Pros

Inventory features. Makes it really easy to see what PC's are running and who is using them. Login history, Windows patching, software inventories, warranty information (except for HP) and a great built in RDP feature. This software makes life a LOT easier. Its pricing is pretty competitive for everything it offers. We have stuck with it for almost 3 years and don't plan to switch away unless there is a drastic change in its price or functionality. So far I would give it a solid 9.5/10.

Cons

When you hit your license limit, if you don't realize it, and you do another installation, removing the license from an unused computer doesn't activate the one you were initially trying to activate. Often requiring you to jump through a little bit of hoops to get it going. Always make sure you have a free license prior to the install. The only other thing I would truly consider a con is some of the features are more buried then they should be, and its not always immediately obvious where your going to find what you are looking for. Once you have used it for a while, you get used to it though and its a non-issue.

Alternatives Considered

PDQ Deploy & Inventory

Reasons for Choosing ManageEngine Endpoint Central

I was asked to put in a new system when I started. Not sure why they were unhappy with the old one because I didn't really use it. MEDC interface was nicer for sure.

Reasons for Switching to ManageEngine Endpoint Central

Windows patching built in, no need to play games with wsus.

Response from ManageEngine

Hello Dale,

Greetings from ManageEngine!

We're delighted that you like the multifariousness of Desktop Central and the fact that it has been making your job seamless for the past three years. We hope our product has aced in helping you with endpoint security and management.

We are working towards creating better visibility in terms of the user interface. If you require further assistance with the product UI, do write to us at [email protected].

Should you need any further information, please do not hesitate to write to us at [email protected].

Replied 16/1/2020
Verified Reviewer
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 7/12/2018

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors.
Agents deployed to endpoints consume large amount of CPU and RAM.
Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs.
Product patches are being released constantly to fix the large number of bugs in software.
Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Response from ManageEngine

Hello,

Greetings from ManageEngine!

We're glad you like our intuitive dashboard for hardware and software inventory.

We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards.

If you require further assistance with the product features, do write to us at [email protected].

Should you need any further information, please do not hesitate to write to us at [email protected].

Replied 16/1/2020
Tony
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/12/2023

Endpoint Central - Powerful tools made simple

Great product that is cheap (compared to other competitors) and the support from ManageEngine is great too. There are plenty of help guides to assist in setting up and live support is a click away in the application and they respond quickly to any issues that you have.

Pros

The cost compared to the features is outstanding. You get a lot of tools to help support the organisation and the remote desktop support is superb and easy to use for both the admin and the end user.

Cons

Not all features are unlocked and need extra payment to unlock them. You end up with the console having the features listed but being unable to use them as you do not have a license. This is annoying and would prefer not to have the options listed if you cannot use them.

Alternatives Considered

NinjaOne

Reasons for Switching to ManageEngine Endpoint Central

Cost was a lot lower and getting a free trial with Endpoint Central allowed us to test out the software first to see how it fit with our needs.
Eric
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

ManageEngine Endpoint Central

Its been great so far. Customer service has been top notch.

Pros

Easy to use. Fast deployments of app and OS.

Cons

Wish I could image over Wi-Fi. Also apps that are added for deployment are not auto updated like apps from your software tab and they should be.

Alternatives Considered

System Center

Reasons for Choosing ManageEngine Endpoint Central

The previous product did not have all the feature we have within Endpoint central. This solutions give us management of our endpoint and mobile devices under one product.

Reasons for Switching to ManageEngine Endpoint Central

This was a cost factor for us. The Microsoft solution was very expensive.
Michael
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/4/2021

A Product that actually does what you paid for, and then does even more!

I have used this program now between three different companies that I have worked in, two of which I made the recommendation that it be purchased. I am impressed with the product, but also with the development and support team. Its not uncommon for me to send them a question and have an answer back in less then 24 hours. They also have a wonderful ability to take feedback and then have it show up in the product in very little time.

Pros

The product does an amazing job performing the update of server and desktop operating systems and software. What is surprising is all the additional things it does, and the features that they keep adding into the product. Examples over the years includes adding in things like mobile device management, review of each box for vulnerabilities, showing issue and problems with the boxes that are both correctable and not correctable by the patching functions.

Cons

Upon some tasks they will show failure or a pending action, however they do not then update those status in the queue. I think this is done from a compliance standpoint, but there should be a function added to specifically address a job that’s been run, been incomplete and then a pending follow-up action.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/5/2023

ManageEngine UEMS fit perfectly into our needs

Pros

ManageEngine Endpoint Central offers a range of powerful features that profoundly impact organizations' endpoint management capabilities. One standout feature is its comprehensive endpoint security management, which enables organizations to enforce robust security policies, detect and respond to threats in near real time, and ensure compliance with industry regulations. The software's patch management functionality is also highly impactful, allowing organizations to automate the deployment of critical patches and updates across their endpoints, thus reducing vulnerabilities and minimizing the risk of security breaches. Furthermore, its asset management capabilities enable efficient tracking and management of endpoint devices, software licenses, and application usage, optimizing resource allocation and reducing costs. With its intuitive interface and centralized console, ManageEngine Endpoint Central empowers organizations to streamline endpoint management, enhance security posture, and improve overall operational efficiency.

Cons

While ManageEngine Endpoint Central offers a range of powerful features, there are certain areas where improvements or additional functionality could enhance its capabilities. One area for improvement is the integration of advanced threat detection and prevention mechanisms. By incorporating advanced behavioral analysis, machine learning, and threat intelligence capabilities, the software could bolster its ability to identify and mitigate sophisticated and evolving cyber threats.

rama
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/5/2024

Smashing one stop solution End point management, R.M.M and patching tool

Pros

Manage engine UEM has assisted us immensely with patch management, which has eliminated manual patching of our servers via Windows(W.S.U.S).

To schedule an ad-hoc session, all that is needed is an remote session offered via the inhouse RMM tool, almost eliminating end user interaction.

We have also gotten on top of our application management via this tool, that assists end users to update their applications with minimal or no input from them, thereby reducing human interaction and errors.

The support when we have faced technical issues has also been top-notch and highly interactive.

Cons

Slow support, compared to other vendor like Microsoft of VMware.
Licensing fees can be bit less for a small SMB, they could go with a tiered pricing

953 reviews

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