--- description: Review of Canny Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Canny | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Product Lifecycle Management Software](/directory/444/product-lifecycle-management/software) > [Canny](/software/117543/canny) # Canny Canonical: https://www.softwareadvice.ie/software/117543/canny Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/117543/canny?page=2) > Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customisable Branding - Discussions/Forums - Feedback Management - Idea Management - Idea Ranking - Ideation - Innovation Management - Inventory Management - Multi-Channel Data Collection - Order Management - Polls/Voting - Predictive Analytics ## Integrations (14 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) ## Related Categories - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) - [Product Data Management Software](https://www.softwareadvice.ie/directory/4215/product-data-management/software) - [Project Tracking Software](https://www.softwareadvice.ie/directory/1606/project-tracking/software) - [Project Planning Software](https://www.softwareadvice.ie/directory/453/project-planning/software) - [Product Analytics Software](https://www.softwareadvice.ie/directory/4437/product-analytics/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3720 reviews) 2. [Jira](https://www.softwareadvice.ie/software/4315/jira) — 4.4/5 (15497 reviews) 3. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2834 reviews) 4. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (3042 reviews) 5. [Trello](https://www.softwareadvice.ie/software/430585/trello) — 4.5/5 (23630 reviews) ## Reviews ### "Take your product to the next level" — 5.0/5 > **Lou** | *28 July 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Canny is an excellent product straight out of the box and keeps improving with each use. Our customers have found success in leaving feedback and voting on others' feedback. Implementing Canny has also lessened the workload on our support team to handle customer feedback and voting on others' feedback. > > **Cons**: The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex. > > The canny product has been straightforward to adopt, and the knowledgeable support team is excellent. ----- ### "Saves us time and energy" — 5.0/5 > **Sasha** | *20 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. > > **Cons**: The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. > > The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. ----- ### "Poor AI support" — 1.0/5 > **Michael** | *19 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. > > **Cons**: Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. ----- ### "Canny Organizes Chaos" — 5.0/5 > **Jeramie** | *6 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. > > **Cons**: Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? > > I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. ----- ### "An easy-to-use, customer-centric tool" — 4.0/5 > **Bethany** | *11 May 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It's extremely customer-centric and is very user-friendly. We are able to confidently guide our customers there to leave direct product feedback, knowing that it's incredibly easy and clear. Personally, also like the ability to quickly filter and report on MRR impact. It helps us understand what should be prioritized and the true impact of what we're building/delivering, all driven from direct customer feedback. My team can also quickly raise new Canny requests on behalf of customers with just a couple of clicks\! We'd be lost without this ability. > > **Cons**: Due to the volume of information, the portal/ideas area can feel repetitive and. bit overwhelming at times, so it just takes a little getting used to navigating it and getting comfortable with where everything is. > > My overall experience with Canny has been really positive. The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/117543/canny?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/117543/canny) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data