--- description: Review of Canny Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Canny | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Product Lifecycle Management Software](/directory/444/product-lifecycle-management/software) > [Canny](/software/117543/canny) # Canny Canonical: https://www.softwareadvice.ie/software/117543/canny Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/117543/canny?page=2) > Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customisable Branding - Discussions/Forums - Feedback Management - Idea Management - Idea Ranking - Ideation - Innovation Management - Inventory Management - Multi-Channel Data Collection - Order Management - Polls/Voting - Predictive Analytics ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) ## Related Categories - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) - [Product Data Management Software](https://www.softwareadvice.ie/directory/4215/product-data-management/software) - [Project Tracking Software](https://www.softwareadvice.ie/directory/1606/project-tracking/software) - [Project Planning Software](https://www.softwareadvice.ie/directory/453/project-planning/software) - [Product Analytics Software](https://www.softwareadvice.ie/directory/4437/product-analytics/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3714 reviews) 2. [Jira](https://www.softwareadvice.ie/software/4315/jira) — 4.4/5 (15457 reviews) 3. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (3037 reviews) 4. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2802 reviews) 5. [Trello](https://www.softwareadvice.ie/software/430585/trello) — 4.5/5 (23594 reviews) ## Reviews ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" — 5.0/5 > **Mitesh** | *31 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. > > **Cons**: Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. ----- ### "Weiwei's Feedback" — 4.0/5 > **Weiwei** | *31 March 2026* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. > > **Cons**: Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. > > First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. ----- ### "Poor AI support" — 1.0/5 > **Michael** | *19 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. > > **Cons**: Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. ----- ### "Saves us time and energy" — 5.0/5 > **Sasha** | *20 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. > > **Cons**: The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. > > The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. ----- ### "Canny Organizes Chaos" — 5.0/5 > **Jeramie** | *6 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. > > **Cons**: Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? > > I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/117543/canny?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/117543/canny) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data