ChiroTouch

Pros

I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to.

Cons

The training process. Re-watching webinars. On-boarding team schedule availability.

Pros

I love that everything is connected, and that it is very user friendly. The support is amazing I have never had an issue with getting problems resolved. It is a rare occasion that I have to wait on hold for extended pierids of time to get help.

Cons

I cant think of any, I just love this software.

Pros

I used Chirotouch server for about 8 years and found it to be great, except for I had to keep a server and would need to do notes in the office (or remote log in.) I do like the hot buttons and that I can do notes or schedule patients anywhere. Texting via computer or phone via CT engage is a great feature too.

Cons

Wow, where do I start? I have been in practice for 10 years and had a waitlist for myself and one other provider that had been here 5 years. Converting to the online scheduling system cost me $50k over 90 days. How? Patients who scheduled through my old app (Schedulicity) were not scheduling using the CT site! It was also (words from patients) "clunky" "confusing" and not user friendly. One day, because we did not know how to set up patient reminders yet, we had over half of our patients no-show because they did not get reminders like they were used to. I get that it's my responsibility to make sure these are set up correctly, but no one helps us go through each setting to make sure it was set up correctly. We also have 4 massage therapists and 4 chiropractors....the online scheduling does not allow for changing the order of provider. It's in alphabetical order! This really hurt morale because [sensitive content hidden] had most of the schedulings over [sensitive content hidden] . We did a work-around where we'd spell out "Doctor" or not put a period after "Dr" - this looked unprofessional. They also don't allow for photos of providers. We have two "[sensitive content hidden] and some people just do better with photos. It's also difficult for patients to schedule a massage and chiropractic visit back-to-back because of the steps they had to take to book one, accept the appointment, and then go back to the beginning to look for availability with another appointment. We switched back to Schedulicity and were back to waitlists within 10 days. With online invoice pay, we have had a few that just can't figure out how to log in. In addition, my biller and I were perplexed as to why we weren't getting paid. She was billing out all the charges I was posting within 3 days of posting. How could collections go from $60k in a month down to in the $20k? It turns out, I needed to sign my note in addition to posting. All in all, I would not recommend switching. The messaging system via CT Engage is also expensive for what it is. It looks like it was created via HTML in the 90's.

Pros

The ability to do my work from anywhere.

Cons

The lack of ability for our billing department

Pros

User friendly, easily customizable, and quick to complete daily notes with the SOAP format.

Cons

Sometimes hard to get ahold of customer service rep when time is crucial and the cost.

Alternatives Considered

Reasons for Choosing ChiroTouch

Switched From

Reasons for Switching to ChiroTouch

Pros

I like the ease of access to reach patient information when we were out visiting with their attorney's

Cons

The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

We are a legacy practice that recently switched to the new cloud version and the updates are what kept us with CT.

Cons

There are some minor tweaks that we would love to see as a multidisciplinary practice but are hopeful those updates are coming.

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

I love the integration for every aspect of our practice. Front Desk, Doctor, Billing
Reports, Patient Info, Emails, Check In: all in one software.

Cons

There is no "Family" scheduling option to schedule and check out a family together. It takes so long to go into each patient and check out and schedule appointments.

Pros

how helpful the staff is and the ChiroTouch cloud community!

Cons

there is not much i dislike about ChiroTouch! Its so customizable and so user friendly!

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

Great Costumer service and reliability of the product.

Cons

Unknown yet. We new to the system but so far it is superior to other management systems we have had.

Pros

User friendly. Easy to learn and understand.

Cons

The reports are complex and do not give you the specific information you need at times.

Pros

We have a multi doctor clinic and it has been pretty straight forward on using the system as well as teaching it to new staff members. We are able to get our notes done quickly

Cons

We would love a personalized contact to get in touch with when we have issues and not have to explain our issue over each time.

Pros

Convenience side of charting and integration of billing.

Cons

Sometimes hard to contact support and get good answers and help

Pros

We love the simple easy to use note taking

Cons

It was difficult getting the product set up the way we needed it to work but the Chiro Community feature helped get our questions answered once we figured it out.

Pros

I love being able to customize my macros so they sound exactly like something I would have typed. I also love that the program is constantly being updated with improvements.

Cons

I hate there is no live support for the cloud-based system. You have to set up a support ticket and wait for someone to get back to you. That is very time consuming and you can get stuck with the problem for days. The old system had both a chat and live call center that could answer questions immediately so you could get back to patients.

Pros

I love how user-friendly ChiroTouch is and how quickly it streamlines my workflow.

Cons

sometimes it can take a little while to load, but overall its a great system.

Pros

I have loved the flexibility of the program and the ability to modify my own template for better ease of use on day to day care. They have been responsive to our requests for assistance. Updates have been very helpful and useful.

Cons

There are times we contact that customer assistance is unable to determine solve the questions we have. This is mostly relative to questions regarding billing but otherwise they are very helpful.

Pros

Easy to navigate, comprehensive videos and articles with instructions on every feature

Cons

I don't have any specific complaints about the software.

Pros

The ease of use! Everything you need is always right there!

Cons

Haven't found one yet - guess we'll have to let you know IF we do

Pros

I love the drag and drop options. Also, the patients love our text reminders and this has helped tremendously with minimizing missed appointments.

Cons

I am still learning about allocating payments.

Pros

Workflow functionality is fantastic. Everything we need to make our practice run smoothly is at our fingertips!

Cons

Lots of moving pieces so the learning curve is a bit steep. They are adding trainings all the time to improve this though.

Pros

The cloud feature and security of knowing you can access from anywhere and that all you data is saved and secured.

Cons

At times the functionality has been clunky but it has gotten so much better over the 2+ years we've had it.

Pros

I love the way it keeps all of my clients in one place and makes the front desk so easy.

Cons

Not being able to schedule my appointments like zoom calls and to do lists. I also need to be able to see when a re exam is needed

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

Too many to list but the top ones would be:
Customer Support
Ease in using the software

Cons

That i sometimes have to call customer support

Pros

IT IS AN EASY AND EFFICIENT SOFTWARE FOR CHIROPRATCORS. WE ARE ALWAYS HAPPY WITH THEM.

Cons

NOTHING THAT I DO NOT LIKE ABOUT HCIROP TOUCH.

Pros

I like that we are able to do most things we need to do as an office all in one place.

Cons

I wish they would focus more on the functionality and improving aspects about the charting and scheduling software. It seems like the primary focus is billing and all you can do with it, which is great, but there are a lot of small inconveniences or even reports we had on the old software that are just more cumbersome now.

Pros

It is kind of similar to the server version I had for years.

Cons

CT cloud is a very poor version of what I expected from CT. It is a fraction of the quality from the server version.

Customer service is poor. When you open a ticket, if they don’t like what you have open, they will close it or never get back to you.

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

I like the interagration and usefulness of it. We have been upgrading a lot of our chirotouch system to work more smoothly with our patients and our payeers and so we have been enjoying that. The Chirotouch team have all been fantastic also when we have issues that need to be resolved

Cons

There are certain things that are taking time to become functional. Like not having a way to see who has created a patient account. Or having issues with our statements. Some of it can be user error, though the team is great to help us figure things out

Pros

The platform is versatile, user friendly and makes everything from daily office front and back office use, to notes and reporting, very easy!

Cons

The CT Server version is excellent and has been amazing for 10+ years, and the CT Cloud version is getting better every month, but many screens can still be more efficient and mouse or touch screen friendly. Overall I still love Chirotouch.

Pros

The ease of operation and quality of product. Both of these make my job an enjoyable experience.

Cons

The only thing that I can say is that there isnt enough different color choices for appointments, the colors are too similar and get mixed up in the scheduler.

Pros

The ease of doing notes. There are still aspects that need to be improved, but they are constantly making improvements

Cons

It is difficult to get a hold of tech support to schedule a meeting. With it constantly being updated often things go wrong.

Alternatives Considered

Reasons for Choosing ChiroTouch

Switched From

Reasons for Switching to ChiroTouch

Pros

Love that I have the ability to work from home, look at the schedule, and reference patient information when I am not in the office.

Cons

Scheduling families is an absolute pain. When there is more than 2 people in a family the check out time takes forever and causes a bottle neck at the check out station many times. There should be an option that if the family is linked then you can schedule the whole family on the same screen.

Pros

cloud availability to be able to go online from any devise

Cons

Customer service. Hard to reach and slow to correct issues

Pros

the note system is very convenient and easy to manage

Cons

initially the setup process with billing was a nightmare

Pros

How everything is connected and works in synchrony. SOAP notes are easy, coding is easy, and billing is the best I have seen thus far.

Cons

It is a little spendy but worth it. I do not like how the online scheduler has some restrictions on layout, but it could be fixed in the future.

Alternatives Considered

Reasons for Choosing ChiroTouch

Switched From

Reasons for Switching to ChiroTouch

Pros

I love how easy the software is to use, and the onboarding process has been seamless. I can't believe I continued to use my old software for so long. I wasted countless hours piecemealing programs together to accomplish my office needs when everything could have been accomplished all within ChiroTouch. Now notes and office tasks are all in one place and streamlined.

Cons

Nothing, as of now. If anything, I wish the notes would reformat sentences so that the words are re-ordered/re-worded so it doesn't look like I am using the same words on each note.

Pros

Cloud service is easy and convenient for making appointments when on the go.

Cons

The only real issue I have is that some fields can't be tabbed through easily and you can't always have your most common charges, or selections autopopulate a field.

Pros

They are ever-evolving. Thigs are getting cleaned up and things are getting easier to use.

Cons

When we first signed up it was overwhelming and not so user-friendly. We have had it for 3 years, and it is getting better all the time.

Pros

Ease of use and streamlining has been great!!

Cons

Training after migration. My trainer was fabulous, but honestly, coming off the Classic side to the Cloud, I think training for at least be for 3-6 months. too many thigs come up after training, and a lot of times, Agents are Offline!

Pros

The cloud, being able to access the EHR from a show or event is great to take payments and have an up to minute schedule.

Cons

Can sometimes be slow- loading documents of inserting information can sometimes take a while.

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

really enjoying CT now. They worked so hard to get things running more smoothly and it is so appreciated. Even adding the small things like the color option for "add ins" on the calendar. And the calendar is so easy to use. But mostly I like being able to manipulate the chart notes to my liking and needs!

Cons

small discrepancies on the reports. Looking forward to the improvements.

Pros

I love the ease of correcting errors on claims with the refresh button.

Cons

If a patient has 2 different insurances chirotouch only gives total amount received but does not have an option to see how much each insurance paid.

Pros

Most intuitive software on the market. Extremely customizable to fit a wellness practice or a completely insurance-based practice. I sleep better knowing that my charts are always up to date and ready for court if needed.

Cons

I've been with CT for close to 20 years and their training back in the day was super, now its OK.

Pros

online scheduling and payment integration

Cons

detailed and specific REPORTS are not accessible, being able to do schedule changes "opening of a day that is not routine" for a specific provider when they are covering or switching a day temporarily, being able to line credit or debit an individual patient account for write off or gift card purchases

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

Great customer service. ChiroTouch is the easiest program to use.

Cons

Nothing i have had nothing but good experiences with ChiroTouch

Alternatives Considered

Reasons for Switching to ChiroTouch

Pros

Going from the legacy Chirotouch to the cloud has been so easy for everyone. It is nice to Dr.'s can do notes from home if they need to.

Cons

Sometimes an update will effect the system but it usually are quick fixes.

Pros

The style and interface of Chirotouch. It looks great and visually appealing when working on notes and checking people out.

Cons

It can be limiting to certain abilities that a Chiropractic and Nutrition office is able to do based on the functions in the software. This is about the online version, the desktop version might be different.

Pros

The easy of customizing notes. How the front desk and rest of system works together. Salt for diagnosis and charges

Cons

Statements and how billing prints statements.

Pros

Ease of scheduling, note taking and texting patients

Cons

Can't use an iPad and patient statements aren't detailed as to if the balance was due to deductible, copay etc.

Pros

can easily modify notes and macros and other items.

Cons

need better integration of Indexes into the notes.

Alternatives Considered

Reasons for Switching to ChiroTouch