--- description: Review of Cloud 9 Ortho Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cloud 9 Ortho | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Dental Software](/directory/4511/dental/software) > [Cloud 9 Ortho](/software/119152/cloud9) # Cloud 9 Ortho Canonical: https://www.softwareadvice.ie/software/119152/cloud9 Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/119152/cloud9?page=2) > With over 28,000 users in 2,300 locations, the Cloud 9 cloud-based practice management solution has assisted orthodontics, DSOs, and pediatric dentistry groups by streamlining administrative tasks and enhancing staff productivity. Available 24/7 on any device, Cloud 9 provides access to practice data and images from anywhere. Features include comprehensive dental imaging and charting, customizable scheduling, claim processing, auto pay capabilities, CDT codes management, appointment reminders, and more. From the patient's first interaction, Cloud 9 will track all patient activity and automate all administrative tasks until treatment. With the Patient Spotlight tool, orthodontists have access to all patient information, necessary for treatment. For upcoming appointments, Cloud 9 will automatically send customizable email and SMS appointment reminders to the right patients. Through the patient portal, patients can view all information relating to their account, complete medical forms, and make any outstanding payments. For data integrity, all data is securely stored and backed up within Cloud 9's PCI-compliant practice management system. > > Verdict: Rated **4.6/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 47 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Planet DDS - **Location**: Newport Beach, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$500.00 - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Puerto Rico, US Virgin Islands, United States ## Features - Appointment Management - Charting - Claims Management - Client Management - Client Portal - Confirmations/Reminders - Imaging and X-rays - Patient Records Management - Reminders - Scheduling - Treatment Planning ## Integrations (7 total) - Birdeye - EasyRx - Global Payments Integrated - Legwork - Podium - Rhinogram - Worldpay for Enterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Dental Software](https://www.softwareadvice.ie/directory/4511/dental/software) ## Alternatives 1. [CareStack](https://www.softwareadvice.ie/software/61103/carestack) — 4.8/5 (190 reviews) 2. [Curve Dental](https://www.softwareadvice.ie/software/2547/curve-dental) — 4.4/5 (285 reviews) 3. [DentiMax](https://www.softwareadvice.ie/software/2693/dentimax) — 4.5/5 (94 reviews) 4. [Practice-Web](https://www.softwareadvice.ie/software/2735/practice-web) — 4.9/5 (115 reviews) 5. [iDentalSoft](https://www.softwareadvice.ie/software/24447/identalsoft) — 4.6/5 (61 reviews) ## Reviews ### "Ortho Practice Positive" — 5.0/5 > **Amber** | *20 November 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I like how easily you can navigate to different screens for ortho\! I think there's way more to learn as I only work with certain areas of the software\! > > **Cons**: There's nothing I don't like\! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request\! ----- ### "Love Cloud9, But Not Planet DDS" — 4.0/5 > **Gary** | *23 October 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches. > > **Cons**: I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July. > > Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS. ----- ### "DO NOT RECOMMEND" — 1.0/5 > **Debbie** | *10 September 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so... > > **Cons**: Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program. > > The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND\! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option. ----- ### "On Cloud9 with Cloud9" — 5.0/5 > **Krista** | *23 October 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Cloud 9 is user friendly software, and the staff is amazing from setup and beyond\! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs\! > > **Cons**: Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat > > Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily\! ----- ### "Cloud9 is the way to go\!" — 5.0/5 > **Autumn** | *28 October 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I love that we are able to connect with our patients efficiently\! The software is super user friendly and meets all of our expectations in the clinical setting\! > > **Cons**: I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment. > > My overall experience has been positive\! Cloud9 is SO EASY to work with. The customer service team is always super responsive and works out the kinks in a timely manner\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/119152/cloud9?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/119152/cloud9) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data