Procare Solutions

Pros

I like that everything is on one system and easy to use.

Cons

The app is so very slow and sluggish, especially in the morning. It takes a while to get it working smoothly, and if the screen dims or whatnot, you have to go through that again.

Pros

Procare is user friendly. It has increased our efficiency in collecting tuition, communicating with families, and creating monthly reports for sign in/out.

Cons

I do not like how time consuming it is to put in lesson plans if you arent using their curriculum. Also, the fees for credit card processing are a bit high.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Attendance is easy to view
Parent connection made easy

Cons

Leads could be in order by birth date and by who applied first

Pros

Procare is an amazing app that notifies me of what my child is eating for breakfast/snacks/lunch and when he is napping. It is super convenient to have because I love knowing how he is doing throughout the day and know what he completed.

Cons

One thing that I do not enjoy is that it does not allow you to enter in both parent information from the app and that you need to contact the center to do it. It would be a lot better if this feature was made so that the parents can enter their information themselves rather than waiting for the center to do it.

Pros

I love how easy the customer service is! There is an option to chat and if I do call, the customer service is top notch!

Cons

I do wish online forms were more user friendly. I still have to use another program to have parents fill out enrollment forms, and I know this could be done in Procare, it just isn’t very user-friendly so I have not switched over yet

Pros

WE love how everything is in one place for our families!

Cons

We wish there was a way to seamlessly place Creative Curriculum Lesson plans into ProCare

Pros

The efficiency, how easy it is to use and it has everything we need.

Cons

It has glitches at times and teachers cannot upload any information. They was also glitches in payments and some families were billed double.

Pros

It is convenient, easy to use and has a lot of features i need

Cons

It has qlitched several times on my desktop and i have to uninstall and then reinstall the program.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Easy to use and customer service are accessible

Cons

ACH payment system and parent ability to reverse payment

Pros

My staff has mentioned that they like the napping/diaper functions.

Cons

Lesson planning has been a bit difficult, and for some reason it will not allow us to print the lesson plans landscape-wise. It is also somewhat difficult to find the total number of children attending at a glance.

Pros

The overall ability to handle all aspects of running our school in once place. Coupled with the company's training and support have been unparalleled in our experience.

Cons

The terminology took some getting used to. The individuals tasked with training knew the software very well and sometimes spoke above my level of understanding. However, clarification was always offered and I have never been left with an unanswered question.

Alternatives Considered

Reasons for Choosing Procare Solutions

Switched From

Reasons for Switching to Procare Solutions

Pros

I like the ability to be under one platform that functions well for both parent engagement and the management side of things. I enjoy the quick response when we have a question and the troubleshooting that Procare offers to help a situation. Overall the program is very easy to use.

Cons

I wish some of the suggestions that are coming would happen sooner/quicker. While I recognize things take time to build in the app, there are some features that I think would greatly help Procare and they are just waiting to be implemented.

Pros

Procare is user-friendly, appeals to both staff members and parents alike. Procare gives us one place to post important information for parents and staff to view in a timely fashion. We love having the ability to communicate quickly with our parents. Sharing photos of our students with their families is another great perk! Parents love knowing what their kiddos are up to and seeing their children happily playing and learning at school in "real time" is a great tool to have. We love being able to keep notes on Procare re: attendance, incident/injury reports, and other important communications with parents.

Cons

Sometimes Procare goes down and we are unable to access the app. On occasion, the app and online version will work for us, but very slowly. This is especially difficult when parents are trying to sign their children in for the day during the busy morning rush. That said, the Procare Help Desk is always ready to assist with any issues we run into. We have also run into a few problems with the newsletter publishing through Procare. We love using the newsletter function but sometimes they don't email out properly or there is a layout issue. Usually when we call the Help Desk, they are already aware of the issue and troubleshooting to fix it.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

I like the ease of use, on going updates, time saving, money saving, and the ability to access anywhere. ProCare changed the filing method for our records and has given us the ability to work more efficiently.

Cons

The following are cons for ProCare

1. We can not delete items that was uploaded to a profile in error.
2. We can not add daily customized activities for staff such as notes, etc.
3. Customize user access especially in the event of custody issues/domestic violence, etc.
4. Newsletter draft, sent, and scheduled should be in folders per user and/or classroom according to how it is set up. Each user can only see their own newsletter or class newsletter. Admin can see all newsletter.
5. There should be different levels of Admin. There should be a Super Admin option where others can not change unless they are Super Admin.
6. There should be ability to click a button to add a Custody, Domestic Violence, Epi Pen, Asthma icon next to each child on the web and the app.
7. All ability to add calendar activities to on the web without the sending it to the parent.
8. All some authorized escorts the ability to get send and receive pick up/drop off messages so that they can stay informed or notify us of any issues, etc.

Pros

ProCare has all of the tools we need to run a smooth preschool day. The check in/out app for parents is easy to use for parents, teachers and administration. The integration from ProCare to ProCare Connect has been easy to navigate. Any time we have an issue or need understanding of a new feature, Customer Service personnel are amazingly helpful!

Cons

I wish we had used it sooner! I also would like to have our enrollment paperwork available for completion through ProCare. I believe that is a new feature and we intend to use it!

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Very user friendly. Nice to have one place for all parent communication.

Cons

I wish there was better customizations on what the teachers can have access to. It would be nice to have other limitations on admin vs non admin staff.

Alternatives Considered

Reasons for Choosing Procare Solutions

Reasons for Switching to Procare Solutions

Pros

That we have everything in one place, we can send out forms, newsletters, message parents and handle billing all in one platform.

Cons

We are school-age so our program runs differently, I wish the Standards provided in the lesson planner went up to school-age, but I have not yet found a program that is set up for school age students.
Parents don't like that they get updates for room changes/recess, etc. But if they turn off notifications, they don't get any notices including deadlines... it would be great if they could do customization for user end for that.

Alternatives Considered

Reasons for Choosing Procare Solutions

Switched From

Reasons for Switching to Procare Solutions

Pros

Innovative products that are very user friendly. Excellent user training options with 24/7 access. Best customer service bar none, across all industries - they always solve any issues and answer every question. It is very clear, ProCare is determined to have the best products and customer service.

Cons

Would like an expanded budgeting program.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

I really appreciate how Procare Solutions simplifies the management of childcare centers. The software is intuitive and user-friendly, making it easy to track attendance, billing, and communication with parents. I also value the seamless integration of various features, such as scheduling and reporting, which saves time and reduces administrative workload. The customer support team is also very responsive and helpful, which makes the overall experience even more positive.

Cons

Long waits if you call procare support and something are hard to find online

Pros

The best thing about Procare is that the payments link into the software.

Cons

The accounting aspect is sub-par. You can't change the reports to suit your own needs. The reports supplied don't have all the necessary info (totals and such). Not compatible with MACs. You are unable to see how they calculate AR, which never seems to tie out to anything. There are a lot of issues with the accounting/reporting side of Procare. A lot of items need to be updated and more cloud based like Quickbooks

Pros

Aside from the amazing features to run our program smoothly, ProCare is extremely user friendly. If we do have a question, support gets back to us right away.

Cons

I wish there were more merchant service company options.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

It is customizable to fit our programming. easy to use. Customer service is always ready to help.

Cons

Deleting what you don't need. We have duplicate names in the system and deleting them has been an issue.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Procare is very easy to navigate and offers many customizable features. Customer service is friendly and helpful!

Cons

I love everything about Procare except the high transaction fees they collect with each batch payment. For a non-profit, private Christian school, the annual cost exceeded $10,000 and we had to discontinue use and go with another company to solely handle billing and payment processing which is so much more affordable. Unfortunately, it is not as easy to use and we wish we could switch back to Procare.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Procare is an all in one management system.

Cons

The documentation of letters sent doesn't include enough information.

Pros

That everything is in one app and we are not having to use several apps to do things.

Cons

The reports I can do using the online version. There are more detail reports I could pull when I used Oncare at my previous job.

Pros

Procare makes automated billing easy. Set up is easy and customizable. Sign in/ out and reporting are easy and we love that you can do approvals on the app.

Cons

I wish the app had an admin-only feature where families/ admin could send more private messages not all staff could see.

Alternatives Considered

Reasons for Choosing Procare Solutions

Switched From

Reasons for Switching to Procare Solutions

Pros

Very user friendly and you can usually find the answer to most questions. We set up last year for our families to register on line. That was easy. But this year when we went to do it, it was a disaster! And it seemed that a lot of schools were haveing issues. I feel this was something that should have been ready to go for registration time.

Cons

That you do not have a different message platform for administration and families. I do not like my teachers knowing all that I speak to parents about regarding billing, child being sick, etc.

Pros

We love using the Procare solution software at our childcare center. One of the things I like best is being able to manage everything in one software! We can log into Procare and track attendance, bill, manage shot records, manage children's files and much more all in one place! This makes it easy to manage so many things and simplification is important in our busy lives!

Cons

The only issue I really have with Procare is that we get disconnected from the server quite frequently lately. I am not sure what is going on, if it is our internet or something within Procare itself. I am not having any trouble with my internet, so I am not sure what the problem is. It has only been recently that this have been occurring.

Pros

The customer service is fantastic and the reports available on Desktop are the most comprehensive I've seen on any childcare software program.

Cons

There are still some issues with Procare Connect (employee timecard syncing and scheduling messages to go out, for example) that other platforms do better. I'm hoping that Procare will update these soon.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Excellent tools for managing our childcare services
Software is incredibly easy to use
Making daily operations seamless for our staff
Highly parent-friendly

Cons

The three (3) time difference with our daily operation openings.

Pros

What I like most about the Procare solutions app is the ability for them to download videos of the children to the parents feed, I think this is important for parents to be able to see their children when they are active.

Cons

The procare solutions app does not allow for the parents to like or heart the post that they see, I think it is important to feel included and interact with the post.

Pros

- Everything we need comes from 1 supplier.
- It is affordable
- The program is easy to use for everyone.
- Parents love the contactless sign in and out option

Cons

- When Procare has updates to their program we often have glitches that we have to work through, but Customer service is awesome and helps us work through any issues

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

The ease of using the app. I’m able to reach parents and the parents can communicate with me through the app. Not get lost as a text message would.

Cons

When they shut down and I can’t share the moments with parents. Procare is part of my selling process when I interview clients for the daycare. If it doesn’t work for the day, I do have parents who get concerned

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

The ease of using the system! It is so easy to communicate with parents, staff, etc. and it has so many features that make the work day easier with everything being in one location!

Cons

It times out too quickly! There needs to be a setting that will allow us to choose how quickly it times out.

Pros

Procare is a central location for student and families information, staff details and communication. It allows for many things to be done well and quickly.

Cons

There are some things that needs tweaking; thing we are not finding to be especially intuiative, but the software techs are very open to feedback.

Pros

I love the Dashboard! I also love the capabilities to send out emails in mass or set a reminder to parents as they sign in their child.

Cons

Well I understand why this need to be done however it is a pet peeve of mine. Procare will time out and I have to log back in.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Procare has been a great tool for our school. Best part of Procare is that it is so user friendly.

Cons

If I have one complaint, it would be that I cant have multiple registrations for running at the same time.

Alternatives Considered

Reasons for Choosing Procare Solutions

Switched From

Reasons for Switching to Procare Solutions

Pros

The ability for childcare to stay connected with parents throughout the day. Reduces questions later, and promotes better collaborative development.

Cons

Would like it if some of the notifications could come through as text messages rather than just push notifications.

Pros

It has made life so much easier! Just the attendance tracker, and teacher sign in/out has given our center streamlined processes and reports that we never had with our previous multiple systems and software. Everything is consolidated and so much better!

Cons

Having the time to tap into all that Procare offers! I only scratch the surface of the reports and tracking that I could be doing. There are so many benefits, too numerous to name, and I only use a fraction. I need to learn more!

Pros

I have been using ProCare Solutions for over 20 years now. Since the very beginning the customer support has been excellent. The team is always there to guide you and direct you. They are very friendly and patient with me as I am not always that tech savvy! They respond quickly and have always taken our suggestions and tried to support what our needs are.

Cons

When we first began with ProCare, there was no parent interface other than billing and email capabilities. For that matter no program had parent interface back then. With time Procare has added a parent portal, although I feel that it still needs to be made a bit more user friendly. Jumping between desktop version and engagement can be cumbersome. Overall, the parent portal works, I just feel it could be made more inclusive to the rest of the program especially with billing and payments.

Pros

Procare has many attributes that help to make our facility run smoothly, however, the top 2 things that set it apart is when I have a question with the software I am always able to get an answer quickly. I use the chat feature A LOT and I have never waited more than 15 minutes. It is quick and allows me to figure it out quickly. They also listen to you. When you give them feedback about things you want included that they do not yet have or if something needs to be adjusted in their system, they listen. They are constantly releasing new updates and at least 3 have been items that I had asked for.

Cons

They have many training videos, but I wish they had question-and-answer sessions with a live person for each of the items on the site. I know this would be difficult because of the sheer number of items they offer, however, at one point this happened because I was the only one who had signed up for a training session, and due to this, the leader unmuted us and allowed us to ask questions as he walked us through the training...it was so helpful!

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

The ease of having everything in one place is so much more efficient for me.

Cons

I have yet to discover something I don't like!

Pros

It is a great way to connect school with the families. We like that children can be individually tagged so you can group them in various ways such as messaging. We also like how parents can view their child's day.

Cons

The system does have some quarks. It seems to be slower than other programs we have used. Sometimes the system is down and parents are unable to sign in or receive messages/updates throughout the day. We would like to be able to use a laptop (desktop) to be able to use for a sign in kiosk. Some things we can do on the iPads are not accessible on the desktop and vice versa. One thing that is not working right now is signing incident reports. There seems to be a glitch in the system when we submit for a parent to sign and it will not go through after the parent has signed.

Pros

It is easy to use and makes the day-to-day operations manageable.

Cons

Some issues with the fingerprint scanner and updates but usually resolved with a quick re-start.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

The personal assistance as we transitioned over to Procare.

Cons

I find the administrative reports lacking practical applications for day-to-day use in the center. The online PRocare does not work with Kinderconnect to daily report to TWC-CCS.

Pros

Procare Solutions provides all the features and functions you need to improve your daily operations. We have found the user interface to be exceptionally intuitive, so it was easy to train new staff. We also love the seamless integration with our existing systems. All in all, Procare Solutions delivers on its promise to make daily operations run smoothly and efficiently.

Cons

Overall, the system works well for me, but I did have some occasional delays, such as some minor delays with the program not loading. However, the technical issues are resolved quickly by the help desk, so that wasn't a huge problem.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Procare really does have many features available to teachers and administration to help provide strong communication between school and home. Adding in meals, bottles, nap, etc. are so simple and take mere seconds. The teachers are so busy so having that is so important to the management of their day.

Cons

The app is great but on the admin side who login to the website there is a lot of clicking to get to particular information. For example, I would love to click on the child's picture and have access to not only their profile information but also to their daily report. Also, it would be so simple in I can click on the child's picture on the main screen to quickly log them in/out. There are a lot of great features but sometimes it is just so cumbersome to get to them all. Would love to cut down on the clicking and have it more streamlined.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

they are always looking to improve and add new things.

Cons

Some of the things available dont work for the way we need things to work so I sometimes have to use other apps or programs instead of what is offered through procare.

Alternatives Considered

Reasons for Switching to Procare Solutions

Pros

Procare used to be just to manage student enrollment and tuition payments. Now it's so much more! We can send messages, photos and newsletters to parents, and we control who can view them. Staff use Procare to clock in, and payroll has become so much easier! We're hoping that using staff to take student attendance will increase the accuracy of the reports.

Cons

I have two teachers who are dissatisfied with the parent messaging to the point that they decided to use a different messaging app. That is due to the fact that they have no way to tell which parents have seen a message unless that parent takes the time to send a reply. A quick reaction button would help. We also have parents (i.e. our room representatives) who want to be able to message other parents and cannot. I am not a fan of the staff messaging system - if I send a message to all staff asking who can stay late, and then a second message asking who wants to order lunch in, there is NO way for me to tell which message a staff member is replying to because each response comes individually rather than as part of a thread. None of them can see the others' replies either.

Pros

I like the fact that this has cut way down on unnecessary paperwork and additional spreadsheets just to figure out how our Extended Day and Summer Camp Programs were doing. I also like how this has gotten about 99% of our families to pay online instead of with cash or check.

Cons

Navigating the reports to get all the information I need for the accounting department is a little cumbersome but I'm figuring it out.

Alternatives Considered

Reasons for Choosing Procare Solutions

Switched From

Reasons for Switching to Procare Solutions