4.9
Overall rating
Reviews

4.9
Overall rating
Reviews

About AutoLeap

This Holiday, Save Big: 15% Off AutoLeap AutoLeap is a cloud-based auto repair platform designed to streamline operations and handle administrative tasks for independent repair shops, multi-location stores, and franchises. The solution facilitates various operations of the auto repair business, including estimate generation, customer communication, user management for multiple shop locations, and more. Key features include scheduling, invoicing, and financial management. The tool provides digital vehicle inspections with multimedia support, which allows technicians to conduct thorough inspections using a tablet or mobile device and share detailed reports with customers. The automated scheduling feature allows customers to book appointments online and the customizable digital estimates and invoices help generate bills and optimize approval process and payments. The solution offers a dedicated technician application that streamlines the workflow for service staff, optimizing overall productivity. It also offers marketing and customer review tools that help auto repair shops attract new customers and retain existing ones by leveraging positive reviews and email marketing campaigns. The automated appointment reminders manage no-show rates and ensure customers remember their appointments. The digital inspections help optimize the average repair order value by facilitating upsells through transparent documentation of needed repairs. Additionally, the integration with QuickBooks automates the financial aspects of running a shop, streamlining accounting processes, and handling manual data entry errors. AutoLeap also allows various integrations with third-party platforms such as Nexpart, PartsTech, CARFAX, Mitchell1 ProDemand, and TireHub. For operations management, AutoLeap provides real-time insights into shop performance, including profitability reports that help owners make informed decisions. The platform's dashboard, called the work board, provides a clear overview of the shop’s activities and workflow, enabling effective job assignment and progress tracking. It also helps optimize the technician's productivity by running inspections and tracking time logged against services. AutoLeap's inventory management module helps shops maintain optimal inventory levels. This feature also assists with parts ordering from different vendors. The platform provides features designed to optimize customer satisfaction and engagement. Live chat, SMS and email functionalities facilitate communication between the shop and its customers. Online payments and card swipe options offer convenience to customers. Inspection reports, estimates, and invoices can be sent directly to customers' mobile devices, making the approval process more accessible.
AutoLeap Software - AutoLeap Digital Vehicle Inspections - Use DVI to diagnose vehicles and create impactful inspections for your customers. Use the convincing power of pictures, videos, and notes to show customers the repair work needed on their vehicles.
AutoLeap Software - AutoLeap Dashboard - Free yourself from boring, repetitive tasks – focus on what matters and take your auto repair business to a whole other level.
AutoLeap Software - AutoLeap Customer Communication - Reduce no-shows by sending automated appointment reminders to keep upcoming repair visits top of mind. Thus, confirm customer appointments in advance and plan ahead effectively.
AutoLeap Software - AutoLeap Calendar - Stay on top of your game: AutoLeap’s repair shop management software helps streamline your calendar for the coming days, weeks, and months.
AutoLeap Software - AutoLeap QuickBooks Integration - AutoLeap easily connects with QuickBooks Online, automates the flow of all your transactions into QBO, and keeps your books accurate, accessible, and up-to-date.
AutoLeap Software - AutoLeap helps Improve Google Reviews - Build trust, engage customers, and leave a lasting impression. AutoLeap’s auto repair software seamlessly improves the overall customer experience, helping you build a loyal following.
AutoLeap video
AutoLeap Software - AutoLeap Digital Vehicle Inspections - Use DVI to diagnose vehicles and create impactful inspections for your customers. Use the convincing power of pictures, videos, and notes to show customers the repair work needed on their vehicles. - thumbnail
AutoLeap Software - AutoLeap Dashboard - Free yourself from boring, repetitive tasks – focus on what matters and take your auto repair business to a whole other level. - thumbnail
AutoLeap Software - AutoLeap Customer Communication - Reduce no-shows by sending automated appointment reminders to keep upcoming repair visits top of mind. Thus, confirm customer appointments in advance and plan ahead effectively. - thumbnail
AutoLeap Software - AutoLeap Calendar - Stay on top of your game: AutoLeap’s repair shop management software helps streamline your calendar for the coming days, weeks, and months. - thumbnail
AutoLeap Software - AutoLeap QuickBooks Integration - AutoLeap easily connects with QuickBooks Online, automates the flow of all your transactions into QBO, and keeps your books accurate, accessible, and up-to-date. - thumbnail

AutoLeap pricing

AutoLeap does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse AutoLeap Reviews

695 of 695 reviews
Sort by:
Adrain
Adrain
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 17/10/2024

King Warlance Automotive Technologies LLC

Pros

It's a time saver and less paperwork for me.

Cons

I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.

Response from AutoLeap

Thank you for your review, Adrain! We're glad to hear that AutoLeap is saving you time and reducing paperwork. We appreciate your feedback about needing to be logged in to receive notifications and are constantly working on improving our user experience. Your insights help us make AutoLeap even better!

Replied 29/10/2024
Zach
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Saw the advantages and didn't hesitate

Excellent! The integration team were very knowledgeable, thorough and communicative, the time saved in day to day tasks is obvious, and the user-friendliness and built in features are great for the price.

Pros

Ease of use, helps streamline processes, and all inclusive management features

Cons

I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.

Alternatives Considered

Shopmonkey and Manager SE

Reasons for Choosing AutoLeap

Better price for more features and much easier to use. Autoleap is also obviously familiar with Automotive Repair shop needs.

Switched From

Manager SE

Reasons for Switching to AutoLeap

A more complete management software with excellent support

Response from AutoLeap

Thank you so much for taking the time to share your experience with AutoLeap! We're thrilled to hear that our software has helped streamline processes and deliver an all-inclusive solution for your shop. It’s fantastic to know that our integration team made a positive impact and that the user-friendliness and built-in features are adding value to your day-to-day operations.

Replied 12/11/2024
Jeff
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

3
Reviewed on 17/4/2024

AutoLeap has exciting features that are far too clunky to USE!

I feel like the sales team and the engineering team need to work together to truly understand the true limitations of the system. The conversion to AutoLeap was a true challenge and having to reverse migrate after only two weeks is a tough pill to swallow.

Pros

I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so limited that it prevents you from utilizing your own data for other marketing campaigns such as direct mail. Additionally the CRM is limited to actual customers and does not work with mailing lists.

Cons

The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part. Additionally, technician efficiency reporting is strange and hard to understand. I have used multiple systems including TekMetric, RO Writer, ShopWare, AllData Manage and others and have never had such a difficult time understanding my KPI metrics.

Alternatives Considered

Shopware

Reasons for Choosing AutoLeap

We were looking for an easy to use and fully functional CRM product which we understood to be a part of the integrated marketing platform.

Switched From

Tekmetric

Reasons for Switching to AutoLeap

We chose AutoLeap due to the integrated CRM product so that we could easily promote growth of the business through various channels.
Ellie
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2024

Apex Pro Auto Care

I had such a good experience and enjoyed my time learning the program.

Pros

I really liked how everyone I interacted with was so helpful and cared about my questions and concerns! I did not feel alone in the process and they made sure to check in with me frequently!! With new programs, it's easy to feel lost and confused and I felt confident going to Julia or any other team member to ask questions! Thank you!

Cons

I really enjoy everything about AutoLeap. I wasn't thrilled about the onboarding meetings initially but it makes so much sense on why the team implements the program in this way!! I am usually the type of person to just "go with it" and figure it out on my own! With AutoLeap, I expected the same but was met with a positive surprise of the entire team caring about my understanding of the program before going "live" with our shop! The meetings and onboarding helped so much!!

Alternatives Considered

Shopmonkey

Reasons for Choosing AutoLeap

I wanted a cloud based system so that I can work on the program away from the shop.

Switched From

NAPA TRACS

Reasons for Switching to AutoLeap

Interactions with team members, especially Julia!

Response from AutoLeap

Thank you for your kind words! We are so glad to hear the onboarding process and support from our team made your transition smooth and comfortable. We are here to ensure you are confident using AutoLeap every step of the way!

Replied 23/9/2024
Kera
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Amazing System for Auto Shops!

Has been an amazing transition and very easy to train due to the amazing staff at Auto leap.

Pros

Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties

Cons

We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.

Response from AutoLeap

Thank you so much for your review, Kera! We're thrilled to hear that AutoLeap is streamlining your operations with its simplified system and responsive support. Your feedback on enhancements is invaluable, and we're excited about the updates we have planned that will make AutoLeap even better for your needs. Here's to many more successes together!

Replied 12/11/2024
Noah
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2024

Great Concept!

Pros

The concept of the software is amazing, and customer support has been amazing.

Cons

There are a lot of glitches in the system, causing it to not run smoothly

Response from AutoLeap

Thanks for your review, Noah! It's great to hear that the concept of AutoLeap is working well for you and that you've experienced excellent customer support. We're here to help with any questions or further assistance you might need as you continue to use the system. Thanks again for choosing AutoLeap and for your valuable feedback!

Replied 5/11/2024
Erin
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Autoleap is an excellent program for all shop owners

I am extremely happy we made the switch to autoleap. I am keeping better track of hours and profit so easily now.

Pros

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Cons

I haven't found anything I dislike about autoleap to date.

Response from AutoLeap

Thank you so much for your positive review, Erin! We're thrilled to hear that AutoLeap is making daily operations smoother for you and helping keep better track of hours and profits. It's great to know that our software meets your expectations right from the start. We look forward to continuing to support your business's success. Thanks for choosing AutoLeap!

Replied 12/11/2024
JAMIE
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 23/10/2024

GREAT PRODUCT

GREAT PRODUCT. LOVE THE MULTIPLE FUCTIONALITY OF THE PRODUCT.

Pros

USER FRIENDLY. LOVE BEING ABLE TO TEXT CUSTOMERS.

Cons

DON'T LIKE HOW WE CANNOT DELETE INVENTORY.

Response from AutoLeap

Thank you for your review, Jamie! We're thrilled to hear that you find AutoLeap user-friendly and appreciate the texting feature for customer communication. We understand your concern about not being able to delete inventory and are continuously working to improve our system based on user feedback like yours. Your input helps us make AutoLeap even better for all our users. Thanks for choosing us and for your insightful feedback!

Replied 12/11/2024
Nathan
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/11/2024

Great Concept

Pros

Functionality smooth transition form booking appointment, to creating an invoice and ordering parts.

Cons

There are glitches in the system, things don't always work as planned.

Response from AutoLeap

Thank you for sharing your feedback, Nathan! We're glad to hear that AutoLeap has provided a smooth transition for your shop operations, from booking appointments to invoicing. We're committed to constantly improving our software and appreciate your patience as we address the glitches you mentioned. Our team is here to support you and ensure AutoLeap meets your needs every step of the way.

Replied 29/11/2024
Jeff
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2024

Covington Car Care INC

Great experience so far! Have enjoyed the training so far

Pros

Thorough and professional and very responsive

Cons

NA....did not have anything least to say

Alternatives Considered

GoDaddy Website Builder

Reasons for Switching to AutoLeap

seemed to fit us perfect, was very user friendly

Response from AutoLeap

Thank you so much for your positive review, Jeff! We're thrilled to hear that AutoLeap has been a perfect fit for Covington Car Care Inc. It's great to know that our training has met your needs and that you've found our service both thorough and responsive. We look forward to continuing to support your business and helping you streamline your operations. Thanks again for choosing AutoLeap!

Replied 15/11/2024
ANSLEY
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 30/6/2024

Ansley Floyd

Stressful because there is so much to learn in a short amount of time. I did not feel that the training offered in the group setting was helpful but once Chelsea and I were able to have training sessions one on one I was able to learn much more and relay that information to my team.

Pros

Chelsea was very informative and super willing to help us adapt to the new system.

Cons

The payroll tracking is not easy because we work on a commissions based pay, however we have found some work arounds that seem to be doing okay.

Alternatives Considered

Mitchell RepairCenter

Reasons for Choosing AutoLeap

We switched from Stocktrac because their company is closing.

Switched From

Stock Sync

Reasons for Switching to AutoLeap

Because of the overall aesthetic of the system and because of the ease of communication with our customers.

Response from AutoLeap

Thanks, Ansley! We're thrilled you’re finding AutoLeap helpful and appreciate your feedback on payroll tracking. We’re glad the training sessions made a difference!

Replied 21/8/2024
Jaedyn
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/1/2024

Great review for AutoLeap

My overall experience with AutoLeap was definitely a great one and I would definitely recommend this to others.

Pros

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Cons

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Response from AutoLeap

Thanks for the wonderful review, Jaedyn!

Replied 22/1/2024
Terry
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/9/2024

Was worth the switch

Was very leery switching don't like change but my Implementation Consultant Cisilia was very helpful was there to help and answer all my questions and to guide me

Pros

every thing I was wanting was available from one place

Cons

some reports I want arent avaiable to print like I like

Alternatives Considered

Shopware and Tekmetric

Reasons for Choosing AutoLeap

was getting to high and was paying multi places for different options

Switched From

Manager SE

Reasons for Switching to AutoLeap

easier to use, more of my old information was able to transfer with less work from me

Response from AutoLeap

Thank you for sharing your experience! We're thrilled to hear that switching to AutoLeap was worth it and that you found everything you needed in one place. It’s great to know that our team was there to support you during the transition. We appreciate your feedback on report printing and will continue improving to meet your needs.

Replied 19/9/2024
jake
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

loving autoleap

great and the team will help you at all cost and carter to want ever i need and one on one talks and help when i need it the most..

Pros

easy to use and carter to my needs. and team is there when i need them wow thank you for making it easy guys..

Cons

lagging at times. tested internet and found no problems , so confirmed that at times it is running slow and lagging.

Response from AutoLeap

Thank you for your wonderful review! We're delighted to hear that AutoLeap has been easy to use and has catered to your shop's needs. We're glad our team has been there to support you whenever needed.

Replied 7/10/2024
Matt
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/9/2024

Auto leap is a great product

Amazing customer service drop what there doing to help you out.

Pros

Once you learn how it works it easy to follow. Also repairs can be reported to car facts.

Cons

At start it a little overwhelming, it takes while to learn it. But they walk you though the entire process, need repeat help there willing to do that.

Alternatives Considered

Shopmonkey

Reasons for Switching to AutoLeap

Cause sales people knew there stuff and could answer my questions

Response from AutoLeap

Thanks for the great feedback, Matt!

Replied 13/9/2024
DAN
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/7/2024

AUTO LEAP TRY OUT

I HAVE EXPERIENCED BOTH THE ADMIN AND TECH SIDE

Pros

I LIKE THE PARTS ORDRING AUTO CONNECT AND ADDS PART TO ESTIMANT

Cons

THE LACK OF SIMPLISTY ITS SEAM TO HAVE ALOT OF STEPS TO ACCOMPLISH SIMPLE TASKS

Response from AutoLeap

Thanks for the feedback! We're glad you like the parts ordering feature. We’ve noted your input on the simplicity of the tasks and appreciate your insights. We're always looking to improve!

Replied 26/8/2024
Gregg
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

Highly recommended

Really enjoying the flow of the write up

Pros

Quality training, The staff is knowledgeable

Cons

Seems more difficult than it is. After one week is was a breeze.

Alternatives Considered

Shopmonkey

Reasons for Choosing AutoLeap

Company was shutting down, glad to have Autoleap now.

Switched From

Stock Tracker

Reasons for Switching to AutoLeap

Ease of use and pricing. Great training

Response from AutoLeap

Thank you so much for your positive feedback! We're thrilled that you're enjoying the ease of use and flow of the software after the initial learning curve. It’s fantastic to hear that our training and support team made the transition a smooth one. We're here for anything you need moving forward!

Replied 23/9/2024
Brent
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2024

Great Product/Service

Very good. [sensitive content hidden] has been great to deal with and guide us through the process.

Pros

Very efficient, a lot less typing required, track jobs in the shop more efficiently

Cons

Its a lot to get used too but once you understand its very efficient

Alternatives Considered

AMS Protractor

Reasons for Choosing AutoLeap

Lankar was outdated, not cloud based, too many double entries

Reasons for Switching to AutoLeap

more updated, more to offer to be more efficient

Response from AutoLeap

Thank you for your positive feedback! We're thrilled to hear AutoLeap is making your processes more efficient. Your experience and satisfaction are what drive us to keep improving.

Replied 26/8/2024
Bob
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/8/2024

Absolutely no regrets in moving to Auto Leap.

Auto Leap became easier and easier to work with. I was up to speed after only 50 RO's.

Pros

The system software is designed around the auto repair industry, so it works very well for my specialized shop. I did my homework and looked at all of their competition and one by one they fell by the wayside when it came down to the complete package.

Cons

Information from my old system could not be transferred

Alternatives Considered

Shop Boss

Reasons for Choosing AutoLeap

I needed more reports information with VIN lookup and Carfax

Reasons for Switching to AutoLeap

Better communications and had answers to my questions

Response from AutoLeap

Thanks for the great review. We're glad AutoLeap is working well for your shop.

Replied 13/9/2024
Jose
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 2/4/2024

Canadian-friendly

Pros

We ended up choosing AutoLeap vs other high-ranking management software options due to its friendlier usage in the Canadian market. Others offered many features that were either not available or not quite compatible for Canada. Customer service is top-notch, and made us feel comfortable with the system from the very beginning.

Cons

It's a bit more difficult to learn to use it compared to other systems that we've tried. But customer service is very helpful to address our concerns.

Alternatives Considered

Shopmonkey, Shop-Ware and Tekmetric

Reasons for Choosing AutoLeap

Range of helpful features that save administration/management time, and its better compatibility with the Canadian market.

Switched From

Tekmetric

Response from AutoLeap

Hi Jose, thank you for the wonderful feedback! We're glad you found AutoLeap helpful. Thank you for choosing us.

Replied 28/5/2024
Lakisha
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

Auto Leap Review

My experience has been great, learning to navigate has been made very possible with great customer service

Pros

Customer Service and the ability to keep a better look on my business

Cons

No complaints, we are still in the learning phase but as said before the team is very helpful.

Response from AutoLeap

Thank you for your wonderful review, Lakisha! We are so glad to hear that AutoLeap is providing you with the customer support and functionalities needed to enhance the management of your business. It’s great to know that the transition has been smooth and that you’re finding the features beneficial for tracking and operations.

Replied 14/10/2024
Daniel
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/7/2024

Kar Services llc

good customer service good communication and follow up

Pros

Ease of use . I like sms quotes for approval feature and sms appointments.

Cons

when adding services you can not delete just deactivate.

Alternatives Considered

Shopmonkey

Reasons for Switching to AutoLeap

it is similar with a little more . we also like the parts integration of ordering

Response from AutoLeap

Thanks for the positive feedback! We’re glad you find AutoLeap easy to use and enjoy the SMS features.

Replied 26/8/2024
Jullian
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 18/8/2023

Auto leap review

All in all it works well and we like it. They are open to new ideas and seem to always be looking to .she the product better for the customers based off customer requests.

Pros

Having everything be all in one shop system rather than having a lot of peripheral softwares and systems make life a lot easier. Everything is all in one place rather than having a server computer and having multiple softwares have to be open all the time

Cons

If you have a lot of customers, opening up the messaging feature can make the page open up really slow. The same thing happens if you have a lot of data imported from the old system as far as parts or old tickes.

Alternatives Considered

Shop-Ware

Reasons for Choosing AutoLeap

We wanted a better system and an all in one system

Switched From

Mobile Manager Pro and NAPA TRACS

Reasons for Switching to AutoLeap

We liked the features that were presented better

Response from AutoLeap

Thank you for your feedback on AutoLeap! We're glad to hear that having everything in one integrated system has made your business operations easier.

Replied 19/3/2024
Missy
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2024

Super easy, user friendly and efficient!

Great, easy and efficient. It's been a great transition so far.

Pros

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Cons

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Response from AutoLeap

Thanks for the fantastic feedback! We're glad to hear the implementation was smooth and that AutoLeap has made your business more efficient. We're here to help with any kinks as you continue transitioning!

Replied 26/8/2024
Johnny
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/7/2024

Excellent customer service

So-so. It is not as easy as I expected, but hopefully, they will improve.

Pros

Customer service is top-notch. I know I can contact my rep at any time to discuss any concerns or questions I may have.

Cons

Some services I expected to have were not included, such as basic service notifications for customers, PartsTech is really not as good as just calling the local parts store, and there is no user-friendly mobile app.

Response from AutoLeap

Thanks for the great feedback! We're glad to hear our customer service is top-notch. We appreciate your input on the features, and we’re always working to improve!

Replied 21/8/2024
Al
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/5/2024

Gives the little guy Big guy tools to compete

Transformative is the word I would use to describe Autoleap. I believe that now I have all the tools to succeed in managing a shop. Now if Autoleap could only make a version of me, I would know I could succeed. What I mean is if I fail now, I only have me to blame. Maybe this observation should have been put in the Cons, Ha! I am sure my Shop will do well as long as I keep on top of the Autoleap program. It really is a life saver for Shop Management

Pros

Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow.
Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration.

Cons

The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems.

Response from AutoLeap

Thanks for the glowing review! We're thrilled to hear AutoLeap has been a game-changer for your shop management. Your feedback fuels our drive to continually improve and support you every step of the way.

Replied 28/5/2024
Vanessa
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 23/5/2024

From Mitchell to Autoleap

It's not bad for the price. Overall, if this was my first software experience as a service advisor, I think I would fall short of learning correctly. When comparing the wiring diagrams on AutoLeap compared to ProDemand, there is no question that autoleap has a lot of fine tuning to do.

Pros

Sending estimate and invoices electronically. Approval process is easy. Chat box is easy.

Cons

No wiring diagrams like ProDemand.
Incorrect part sourcing
Lack of labor guide items
Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter
The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name.

Alternatives Considered

CCC ONE

Reasons for Choosing AutoLeap

New ownership of the company. They wanted to implement a cheaper software to get started.

Switched From

Manager SE

Reasons for Switching to AutoLeap

The price was cheaper and we thought it had everything we would need.

Response from AutoLeap

Hi Vanessa, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us.

Replied 28/5/2024
Jaeger
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/12/2024

Loving it!

Overall, im very happy with the program. Ive found it to speed up my inspection and repair times and provide for easier access to more accurate diagnostics.

Pros

Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection.

Cons

A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing.

Eliot
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2024

Highly Recommend

Our experience has been very good so far. Just a few days learning curve to get it down.

Pros

Makes customer communication much easier.

Cons

fluid specs are hard to find for differentials and such.

Alternatives Considered

NAPA TRACS

Reasons for Choosing AutoLeap

Price and credit card integration. We had used it for 19 years, they had made very little progress.

Switched From

Mitchell RepairCenter

Reasons for Switching to AutoLeap

Reviews, usability. Generally did not like the Napa one, from what I saw.

Response from AutoLeap

Thank you for your review! We are thrilled to hear AutoLeap has made customer communication easier for you. We appreciate your patience during the learning curve and are excited to see your continued success with the software.

Replied 27/9/2024
FELIX
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2024

BUSINESS MADE EASIER

GREAT EXPERIENCE OVERALL WITH AUTOLEAP, WOULD ABSOLUTELY RECCOMEND THIS PRODUCT TO ANYONE IN NEED.

Pros

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Cons

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Response from AutoLeap

Hi Felix, thanks so much for the amazing review! We're thrilled to hear that you'd recommend our product to others. Thanks for choosing AutoLeap.

Replied 7/2/2024
Rob
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/6/2024

Great for our needs

Excellent experience with setup, training, and explaining the features. We were definitely being sold, however they also identified the features we would benefit from most and homed in on training us with them.

Pros

Ease of setup, lots of organizational features, lots of hand holding and help during the training and learning stages early on.

Cons

The text message feature is glitchy, doesn't show all of the reminders that the customers get so sometimes we do not know what they're replying to.

Response from AutoLeap

Hi Rob, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap.

Replied 1/7/2024
Brian
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/7/2024

Auto leap is by far better than any others

I personal have used Mitchel and by far this is much better

Pros

Support and easy messaging to my customers

Cons

Paying for it wish it was cheaper but it is cheaper than others. The motor portion could be better

Response from AutoLeap

Thanks for the positive feedback! We're glad you're enjoying the support and ease of messaging with AutoLeap.

Replied 21/8/2024
Lauren
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 31/1/2024

Make the switch

[sensitive content hidden] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap.

Pros

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Cons

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Response from AutoLeap

Hi Lauren, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us.

Replied 28/5/2024
John
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/8/2024

Making tomorrow better.

As with any change it is a bit challenging at first, but with AutoLeap's coaches assistance the new program was a needed change.

Pros

Bringing the processes of scheduling, estimating to invoicing into a more streamlined process.

Cons

Change from what we were comfortable with into a quicker process.

Response from AutoLeap

Thanks for taking the time to leave a review, John. We appreciate the positive feedback and we're glad to know AutoLeap is helping you work faster.

Replied 13/9/2024
Collin
Collin
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/11/2023

The must have software for any reputable shop

Pros

The marketing module has already made up for the price difference and I’ve only sent out ONE marketing campaign text so far.
This will most definitely boost my productivity, profitability and income for my business and family.

Cons

Doesn’t work very well on a phone which I use quite often because we’re a mobile mechanic service but that’s an easy fix with a tablet.

Dan
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

Great Product/ Great Support

Overall a great experience and was impressed with the product as well as the ever so important on-boarding support . We were planning to launch / pilot autoleap at one shop and wait 6 -12 months to roll out to our 2nd larger shop, however after 2 weeks of running live, we are about to start rollout at shop #2 shop within the next 48 hours

Pros

The live support / on-boarding they provided was outstanding. [sensitive content hidden] was always available and patience to answer all of our questions. Anything he couldn’t answer, he was sure to get back to us in a timely manner.

Cons

There are some limitations which might be shop / country specific, however they appear to be constantly working on enhancements and improvement. Specific example of this would be some issues with reporting sales taxes (breaking them down for reporting).

Alternatives Considered

Shopmonkey

Reasons for Switching to AutoLeap

Initial Presentation seemed more suitable for what we were looking for.

Response from AutoLeap

Thank you for your feedback! We are glad to hear that the onboarding process has been smooth and that AutoLeap is helping streamline your operations. We are committed to continually improving and appreciate your suggestions!

Replied 19/9/2024
Adrienne
Adrienne
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 19/2/2024

AutoLeap-Makes Auto Shop Accounting So Much Eaasier

Overall, we are so happy with AutoLeap. The software offers so much value for the cost and we are impressed with how easy it makes the bookkeeping for Auto Repair shops.

Pros

I do the bookkeeping for a few auto repair shops. They use Auto Leap and it is amazing. It offers so many features for management on the shop side and it integrates so seamlessly with Quickbooks Online.

Cons

I have had no issues with the software.

Response from AutoLeap

Hi Adrienne, thank you for the wonderful feedback! We're glad our software has met your expectations. Thanks for choosing AutoLeap!

Replied 28/5/2024
Long
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

Autoleap is AWESOME!!

Excellent. Very friendly people that guide you in every step of the way.

Pros

Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling.

Cons

Switching from manager to technician when your the same person. If it's 2 different people it would be great.

Response from AutoLeap

Thank you so much for your fantastic review, Long! We're delighted to hear that you find AutoLeap easy to use and efficient for managing daily tasks like estimates and invoices. We understand the transition between roles can be streamlined, and we appreciate your feedback as it helps us improve.

Replied 12/11/2024
Courtney
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/9/2024

Shop Manager

I am very happy with everything that auto leap has to offer. I think it was a great investment

Pros

All the features are great. Lots to Offer. Just like any new system you have to learn it. The training videos are great but honestly just get lost in the system don't be afraid to click on things. When you are in a pinch there is always someone right there to chat with you and they can help you by screen sharing and walking you through it.

Cons

Can look anything up older then 1985. For example looking up a brake job and they want pads and rotors you have to click on both wish there was a option that had them both blended together.

Response from AutoLeap

Thank you for sharing your experience! We're glad AutoLeap's features are making a positive impact on your shop. We understand that learning a new system takes time, and we're here to assist you whenever needed. We're constantly working on improving the platform and appreciate your feedback.

Replied 27/9/2024
sharon
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/11/2023

AutoLeap keeps us organized

AutoLeap customer service was extremely easy to deal with. They went over the pricing and everything with me and easily signed me up and set everything up. Our implementation consultant [sensitive content hidden] was fantastic and answered any questions we might have had immediately as well as checked in with us weekly to see how we're doing with the system. There is a training class you go through which was super helpful and I was using AutoLeap to its fullest within the first week.

Pros

Love how AutoLeap has everything we need featured within the system. It is extremely easy to put together an estimate and send it to the customer. One of my favorite features is the e signature. We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access. It makes the car drop off/pick up process very smooth as everything is signed and ready to go already. It is also very easy to input the vehicle info with just a VIN or plate which is so convenient as I don't need to manually enter a vehicle.

Cons

I believe AutoLeap still has a lot of features they can add or improve, but they are on their way to doing so. While the estimate/invoice process is easy, it is a bit hard to see the final total as you have to scroll down for it instead of it floating on the side for you to see. Small things like that that can easily be improved though and I believe they will update all that in the future.

Bill
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

3
Reviewed on 19/9/2024

Honest Feedback

AutoLeap has made working here unenjoyable. The roll out was rough and after weeks of use, I am still struggling with many aspects of using AutoLeap.

Pros

I can see some potential in the product, however the program is not yet helpful, as many updates and improvements still being made are slowing the real time performance. Roll out was too soon. Difficult and time consuming to use.

Cons

Roll out was too soon. Training was scarce and incomplete. Difficult and time consuming to use. My list of difficulties is too long to list here.

Evan
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2024

Excellent Shop Management Option

Greetings,

I have been searching for a shop management software for a while. When I saw Autoleap, I was intrigued. I requested a test drive, they were very responsive. I was set for a trial and talked to live people every step of the way. It is not a cheap option but so far it is worth every penny. Special thanks to [sensitive content hidden] for excellent customer service and training. Strongly recommend to any mechanic shop.

Cheers,
Evan Acar
Rio Rico, AZ

Pros

User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!

Cons

Price... It is not the cheapest option out there but so far it is worth every penny.

Alternatives Considered

Manager SE

Reasons for Switching to AutoLeap

Integrated wiring diagrams feature. Most repair information is available online in some degree. Wiring diagrams are hard to find.

Response from AutoLeap

Thank you so much for your positive review, Evan! We're thrilled to hear that AutoLeap is making a positive impact on your shop and that you find the wiring diagrams and other features helpful.

Replied 3/10/2024
Melissa
Melissa
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/7/2024

AUTOLEAP A++++

Pros

COVERS ALL YOUR NEEDS AND ABLE TO DO EVERTHING IN ONE PLACE WITHOUT HAVING TO USE DIFFERENT PROGRAMS.

Cons

I DON'T HAVE ANYTHING BAD TO SAY ABOUT IT RIGHT NOW.

Response from AutoLeap

Thanks for the awesome feedback! We’re thrilled AutoLeap is meeting all your needs in one place. We’re glad you’re enjoying the experience!

Replied 26/8/2024
LEWIS
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/9/2024

Great Software

The customer experience has been great. [sensitive content hidden] is the man

Pros

great software with seamless integration with labor and parts. Great customer communication tool

Cons

so far, I am very happy. Overall it fits all of our operational needs

Alternatives Considered

Tekmetric

Reasons for Choosing AutoLeap

stoctrac went out of business after years

Reasons for Switching to AutoLeap

ease of uses and partnership with stocktrac

Response from AutoLeap

Thank you for your feedback! We're thrilled to hear that AutoLeap is fitting your operational needs and that the seamless integration with labor and parts is making a difference for your business. We're also glad that you’ve had a positive customer experience. Your success is our priority, and we are here to support you every step of the way!

Replied 19/9/2024
Paul
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2024

Business partners

Very pleasant, easy and comforting. The company is here to help grow your business.

Pros

I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product

Cons

This software takes some getting used to.

Response from AutoLeap

Thank you for the positive review, Paul! We're thrilled to hear that you've found our team to be friendly and professional, and that our software is already making your operations smoother and more efficient. We understand that getting used to new software can be a big step, and we're here every step of the way to ensure it's a seamless transition. We're excited to continue supporting your business's growth with AutoLeap!

Replied 29/11/2024
Mona
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/6/2024

Love Auto Leap

I came from working in the the trucking industry for 40 years, and had only worked on my vehicles and grew up watching and helping my dad work on vehicles. I had the basic knowledge, but Auto Leap has taught me so much more.

Pros

Easy to figure out and if you mess up it is easy to fix.

Cons

Reports- I need more time to learn on the reporting side.

Response from AutoLeap

Hi Mona, thank you for the great feedback! We're glad you find AutoLeap easy to use.

Replied 1/7/2024
Antonio
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Great auto shop management software to streamline a variety of operations.

Auto Leap is a very intuitive software, easy to set up and offers an amazing support team that are always there to provide guidance through any issue. Their live chat is extremely helpful and quick to assist. Auto Leap is very efficient at ordering parts and creating estimates. Also, it streamlines communication between the techs, service advisors and customers. I would definitely recommend Auto Leap!

Pros

Extremely user friendly
Excellent support through live chat and account manager
Amazing features like dashboard, automated messages, integrating vendors

Cons

Ocasional glitches
Not able to test the software before signing a yearly contract

Response from AutoLeap

Thank you for your fantastic review, Antonio! We're thrilled to hear that AutoLeap's features are meeting your shop's needs and that our support team has been there to assist you every step of the way. We understand the occasional glitches and appreciate your feedback as it helps us improve. We're committed to providing a seamless experience and are here to support any further needs you might have. Thanks for choosing AutoLeap and recommending us—it means a lot to us!

Replied 28/10/2024
Matthew
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/2/2024

Best Automotive Repair Center Software

Overall, I am very satisfied with my experience. Our onboarding person was amazing, and their live chat support is responsive and helpful. Despite the lack of some features on our wishlist, we have found the software essential to the success of our business.

Pros

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Cons

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case.
Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

Alternatives Considered

Shopmonkey

Reasons for Switching to AutoLeap

We felt the feature set in AutoLeap was more complete and mature.

Response from AutoLeap

Hi Matthew, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us.

Replied 28/5/2024
MELISSA
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/3/2024

New AutoLeap Customer

Pros

It was easy to setup. [sensitive content hidden] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well.

Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business.

Cons

Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell.

Response from AutoLeap

Hi Melissa, thank you for your positive feedback!

Replied 19/3/2024
Ray
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
2
Customer Support
2

2
Reviewed on 19/9/2024

good for mechanical, less than desired for tire sales

After 2 months, I would choose Tire shop over auto leap we are a tire store that does mechanical and the tire portion is not good. Takes way to much time, time we don't have. Tire shop I could sell 4 tires, order them, schedule the appointment and be done in 75 seconds. Auto leap is 4-5 minutes.

Pros

Mechanical parts ordering is good and easy to function.

Cons

The tire portion takes way to long to navigate, looking up prior history is not great. No oil filter information when you write someone up, you have to look it up, takes time, no direct air or cabin filter info which tire shop has. Just a time consuming POS for a tire shop.

695 reviews

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