AutoLeap

Pros

The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.

Cons

AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.

Pros

How easy it is to go from making an appointment to ordering the parts directly from the same page to sending reminders. The software helps with my business so much.

Cons

I have not come across anything I dislike about the program.

Pros

Product has a lot of cool features (although most other softwares have the same features)
the support team was quick to respond when there were issues (there have been plenty in just a year)

Cons

Software is full of glitches and errors.
The web app often freezes and the inspections are problematic. Often inspections would come back incomplete and we would lose all data and details of the inspection.
You cant record more than a few seconds of video for inspections so its totally pointless to have them on there.

Pay attention to the contract you're signing. the contract states they can renew your contract every year without your approval and without giving you a heads up. It doesn't bode well for a company when they feel the need to hold you into a contract to get you to stay and pay them money. all the other software we have used were month to month because they believe they have to earn your business every month and if you need to leave to better your business then they are more than happy to let you leave. autoleap however does not operate that way and will not let you leave even if their software isnt working for your business.
there are no 3rd party integrations with autoleap, so dont expect to be able to add any of the other awesome 3rd party systems that can make your business thrive.
Autoleap wants you to rely on them and them alone.

Pros

Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection.

Cons

A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing.

Pros

I highly recommend AutoLeap, it works perfectly fine for my shop. Haaris Kirmani guide me thru the whole process and help me out with all details so I can understand all the features and now I can take full advantage of all the features that AutoLeap offer me. AutoLeap software help me and my shop to be more professional.

Cons

At this moment I have no cons with AutoLeap software.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

How simple it is to use and time saving to create estimates and invoices

Cons

Price for the Pro version could be cheaper.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

It is a contemporary auto shop platform featuring numerous enhancements over our prior shop management program.

Cons

There are still some features that lag behind our previous shop management program, and some features need improvement.

Pros

The integration of schedule, calendar and invoicing.

Cons

None as of right now. I have only been on for a month right now but it has been going well.

Pros

AutoLeap is a very well organized auto repair software that gets everything in one place so you don't have to waste time between different softwares, I am a mobile mechanic and highly recommend.

Cons

Not cheap, but I still believe you get your money's worth.

Pros

Auto Leap is Easy to use and and easy to understand. It has helped to streamline my buisness

Cons

It is a little pricey for a new buisness but i know that it will be worth it at the end with all the time i save

Pros

I really liked how everyone I interacted with was so helpful and cared about my questions and concerns! I did not feel alone in the process and they made sure to check in with me frequently!! With new programs, it's easy to feel lost and confused and I felt confident going to Julia or any other team member to ask questions! Thank you!

Cons

I really enjoy everything about AutoLeap. I wasn't thrilled about the onboarding meetings initially but it makes so much sense on why the team implements the program in this way!! I am usually the type of person to just "go with it" and figure it out on my own! With AutoLeap, I expected the same but was met with a positive surprise of the entire team caring about my understanding of the program before going "live" with our shop! The meetings and onboarding helped so much!!

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Chelsea was very informative and super willing to help us adapt to the new system.

Cons

The payroll tracking is not easy because we work on a commissions based pay, however we have found some work arounds that seem to be doing okay.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Makes customer communication much easier.

Cons

fluid specs are hard to find for differentials and such.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Support and easy messaging to my customers

Cons

Paying for it wish it was cheaper but it is cheaper than others. The motor portion could be better

Pros

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Cons

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Pros

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Cons

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Pros

User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!

Cons

Price... It is not the cheapest option out there but so far it is worth every penny.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Cons

I haven't found anything I dislike about autoleap to date.

Pros

so much data that you can pick and choose what you need. light years ahead of Mitchell who didn't have a reliable platform for inspections etc.

Cons

lots of data. KISS
the repair side is weak. and not very user friendly. i have mitchell for labor as the labor times seem more accurate with mitchell.

Pros

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Cons

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case.
Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Customer service is top-notch. I know I can contact my rep at any time to discuss any concerns or questions I may have.

Cons

Some services I expected to have were not included, such as basic service notifications for customers, PartsTech is really not as good as just calling the local parts store, and there is no user-friendly mobile app.

Pros

Extremely user friendly
Excellent support through live chat and account manager
Amazing features like dashboard, automated messages, integrating vendors

Cons

Ocasional glitches
Not able to test the software before signing a yearly contract

Pros

Autoleap is a good software with great support behindit.

Cons

There is nothing to complain about with autoleap

Pros

Compared to our old system, it was like a breath of fresh air. UI was intuitive and easy to learn. On boarding with them was a breeze (especially with their support team). Shoutout to [sensitive content hidden]!

Cons

Like all new things, getting used to the new system took a bit of time but with the help of the support team it became lest of a daunting task.

Pros

Not gonna lie. It’s the staff and their patience with a not so computer savvy customer.

Cons

I can’t complain yet. It’s still new to me. But give me time lmao. Just kidding

Pros

Ease of use, helps streamline processes, and all inclusive management features

Cons

I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

At face value and based on what they tell you and demonstrate in the software it has the potential to be an amazing shop management software.

Cons

Once you start using it you realize it's not at all what they demonstrated to you. Key features that are meant to make the software more useful do not function as intended. Notifications are useless and not really customizable. Text messaging is also almost useless. We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers). You can't tell if you have a new message or not because if you send someone a message it shows up as a new message notification until you close the chat. 90% of the time we try to use parts tech to order parts we are met with an error message and have to close and reopen the browser. Since we have been using the software the payments screen will not load on the first try and sometimes it requires refreshing the page multiple times before you are able to take the payment from the customer. The formatting on the printed invoices is terrible and many of the fields print outside the boxes they are intended to fit in or you can reduce the size of the text to make it fit but then it makes them very difficult for customers to read. I was also told that getting support was very easy and you can either get text support of call in and speak to someone. Text support has been generally quick to respond however it is slow and sometimes difficult to use text support for more complex issues. We have called in 4 times for phone support on something more complex and 3 of the 4 times we got a message that no one was available and the 4th time someone in sales answered and said they would deliver a message to support and no one called me back.

Pros

User friendly way better than Alldata
Easy to comprise packages for billing
Has many options for billing
Was able to merge our Alldata customer database and repair history to autoleap for easy lookup
The people at autoleap helped us learn and use there system on a daily basis for over a month,they have a great team
[sensitive content hidden] both have help a lot with set and making sure on a daily basis we were up and running and able to bill out our customers
We were having trouble with Alldata’s new automotive billing system and there people were not helpful at all nobody at all Alldata will follow up or follow thru to help
We were with Alldata for over 18 years
We were scared to change systems for over 6 months then we made the move October 2024 to autoleap and we should done it sooner

Cons

Being able to look up car without tying to carfax for motor cataloging system
You have to manually lookup the license plates and vin on another website and then copy and past to autoleap

Pros

Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties

Cons

We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.

Pros

Auto Leap is fast and easy to use. I like the easy and effective way of communicating with the customers.

Cons

Pricing is a bit high and not fully disclosed when shopping around for a automobile software.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Sending estimate and invoices electronically. Approval process is easy. Chat box is easy.

Cons

No wiring diagrams like ProDemand.
Incorrect part sourcing
Lack of labor guide items
Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter
The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so limited that it prevents you from utilizing your own data for other marketing campaigns such as direct mail. Additionally the CRM is limited to actual customers and does not work with mailing lists.

Cons

The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part. Additionally, technician efficiency reporting is strange and hard to understand. I have used multiple systems including TekMetric, RO Writer, ShopWare, AllData Manage and others and have never had such a difficult time understanding my KPI metrics.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow.
Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration.

Cons

The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems.

Pros

The concept of the software is amazing, and customer support has been amazing.

Cons

There are a lot of glitches in the system, causing it to not run smoothly

Pros

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Cons

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Pros

Autoleap is often praised for its user-friendly design, which makes it easy for shop owners and employees to navigate the system without a steep learning curve.

Cons

Autoleap is pretty user-friendly for the basics, but some of the more advanced features, like customizing reports or using all the CRM tools, can be a bit tricky at first. It’s not always intuitive, so it can take a little time to get the hang of everything.

Pros

Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling.

Cons

Switching from manager to technician when your the same person. If it's 2 different people it would be great.

Pros

Bringing the processes of scheduling, estimating to invoicing into a more streamlined process.

Cons

Change from what we were comfortable with into a quicker process.

Pros

Ease of setup, lots of organizational features, lots of hand holding and help during the training and learning stages early on.

Cons

The text message feature is glitchy, doesn't show all of the reminders that the customers get so sometimes we do not know what they're replying to.

Pros

every thing I was wanting was available from one place

Cons

some reports I want arent avaiable to print like I like

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

The live support / on-boarding they provided was outstanding. [sensitive content hidden] was always available and patience to answer all of our questions. Anything he couldn’t answer, he was sure to get back to us in a timely manner.

Cons

There are some limitations which might be shop / country specific, however they appear to be constantly working on enhancements and improvement. Specific example of this would be some issues with reporting sales taxes (breaking them down for reporting).

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

All the features are great. Lots to Offer. Just like any new system you have to learn it. The training videos are great but honestly just get lost in the system don't be afraid to click on things. When you are in a pinch there is always someone right there to chat with you and they can help you by screen sharing and walking you through it.

Cons

Can look anything up older then 1985. For example looking up a brake job and they want pads and rotors you have to click on both wish there was a option that had them both blended together.

Pros

easy to use and carter to my needs. and team is there when i need them wow thank you for making it easy guys..

Cons

lagging at times. tested internet and found no problems , so confirmed that at times it is running slow and lagging.

Pros

I can see some potential in the product, however the program is not yet helpful, as many updates and improvements still being made are slowing the real time performance. Roll out was too soon. Difficult and time consuming to use.

Cons

Roll out was too soon. Training was scarce and incomplete. Difficult and time consuming to use. My list of difficulties is too long to list here.

Pros

I do the bookkeeping for a few auto repair shops. They use Auto Leap and it is amazing. It offers so many features for management on the shop side and it integrates so seamlessly with Quickbooks Online.

Cons

I have had no issues with the software.

Pros

AutoLeap is a modern and intuitive software for managing automotive shops. Its user-friendly interface makes tasks like scheduling, invoicing, and customer tracking easy to handle, with all essential features conveniently in one place. A practical tool for streamlining shop operations.

Cons

Beign web based. I understand the reason but I feel a software would be faster.

Pros

Customer service has been great working with our SA's chaotic schedule. We are only a couple weeks into using it but have found it useful.

Cons

A little complicated on getting around in it but with time it is becoming more understandable.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Cons

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Pros

The ease of use, AutoLeap technology has cut our RO prep, part ordering and customer intake by easily 50%. Tech now use hand held tablets on each job that puts all the information, including schematics at their finger tips.

Cons

Schematics can be better. The basics are available, but some vehicles are lacking

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product

Cons

This software takes some getting used to.