AutoLeap

Pros

It's a time saver and less paperwork for me.

Cons

I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.

Pros

Ease of use, helps streamline processes, and all inclusive management features

Cons

I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so limited that it prevents you from utilizing your own data for other marketing campaigns such as direct mail. Additionally the CRM is limited to actual customers and does not work with mailing lists.

Cons

The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part. Additionally, technician efficiency reporting is strange and hard to understand. I have used multiple systems including TekMetric, RO Writer, ShopWare, AllData Manage and others and have never had such a difficult time understanding my KPI metrics.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

I really liked how everyone I interacted with was so helpful and cared about my questions and concerns! I did not feel alone in the process and they made sure to check in with me frequently!! With new programs, it's easy to feel lost and confused and I felt confident going to Julia or any other team member to ask questions! Thank you!

Cons

I really enjoy everything about AutoLeap. I wasn't thrilled about the onboarding meetings initially but it makes so much sense on why the team implements the program in this way!! I am usually the type of person to just "go with it" and figure it out on my own! With AutoLeap, I expected the same but was met with a positive surprise of the entire team caring about my understanding of the program before going "live" with our shop! The meetings and onboarding helped so much!!

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties

Cons

We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.

Pros

The concept of the software is amazing, and customer support has been amazing.

Cons

There are a lot of glitches in the system, causing it to not run smoothly

Pros

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Cons

I haven't found anything I dislike about autoleap to date.

Pros

USER FRIENDLY. LOVE BEING ABLE TO TEXT CUSTOMERS.

Cons

DON'T LIKE HOW WE CANNOT DELETE INVENTORY.

Pros

Functionality smooth transition form booking appointment, to creating an invoice and ordering parts.

Cons

There are glitches in the system, things don't always work as planned.

Pros

Thorough and professional and very responsive

Cons

NA....did not have anything least to say

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Chelsea was very informative and super willing to help us adapt to the new system.

Cons

The payroll tracking is not easy because we work on a commissions based pay, however we have found some work arounds that seem to be doing okay.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Cons

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Pros

every thing I was wanting was available from one place

Cons

some reports I want arent avaiable to print like I like

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

easy to use and carter to my needs. and team is there when i need them wow thank you for making it easy guys..

Cons

lagging at times. tested internet and found no problems , so confirmed that at times it is running slow and lagging.

Pros

Once you learn how it works it easy to follow. Also repairs can be reported to car facts.

Cons

At start it a little overwhelming, it takes while to learn it. But they walk you though the entire process, need repeat help there willing to do that.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

I LIKE THE PARTS ORDRING AUTO CONNECT AND ADDS PART TO ESTIMANT

Cons

THE LACK OF SIMPLISTY ITS SEAM TO HAVE ALOT OF STEPS TO ACCOMPLISH SIMPLE TASKS

Pros

Quality training, The staff is knowledgeable

Cons

Seems more difficult than it is. After one week is was a breeze.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Very efficient, a lot less typing required, track jobs in the shop more efficiently

Cons

Its a lot to get used too but once you understand its very efficient

Alternatives Considered

Reasons for Choosing AutoLeap

Reasons for Switching to AutoLeap

Pros

The system software is designed around the auto repair industry, so it works very well for my specialized shop. I did my homework and looked at all of their competition and one by one they fell by the wayside when it came down to the complete package.

Cons

Information from my old system could not be transferred

Alternatives Considered

Reasons for Choosing AutoLeap

Reasons for Switching to AutoLeap

Pros

We ended up choosing AutoLeap vs other high-ranking management software options due to its friendlier usage in the Canadian market. Others offered many features that were either not available or not quite compatible for Canada. Customer service is top-notch, and made us feel comfortable with the system from the very beginning.

Cons

It's a bit more difficult to learn to use it compared to other systems that we've tried. But customer service is very helpful to address our concerns.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Pros

Customer Service and the ability to keep a better look on my business

Cons

No complaints, we are still in the learning phase but as said before the team is very helpful.

Pros

Ease of use . I like sms quotes for approval feature and sms appointments.

Cons

when adding services you can not delete just deactivate.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

Having everything be all in one shop system rather than having a lot of peripheral softwares and systems make life a lot easier. Everything is all in one place rather than having a server computer and having multiple softwares have to be open all the time

Cons

If you have a lot of customers, opening up the messaging feature can make the page open up really slow. The same thing happens if you have a lot of data imported from the old system as far as parts or old tickes.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Cons

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Pros

Customer service is top-notch. I know I can contact my rep at any time to discuss any concerns or questions I may have.

Cons

Some services I expected to have were not included, such as basic service notifications for customers, PartsTech is really not as good as just calling the local parts store, and there is no user-friendly mobile app.

Pros

Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow.
Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration.

Cons

The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems.

Pros

Sending estimate and invoices electronically. Approval process is easy. Chat box is easy.

Cons

No wiring diagrams like ProDemand.
Incorrect part sourcing
Lack of labor guide items
Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter
The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection.

Cons

A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing.

Pros

Makes customer communication much easier.

Cons

fluid specs are hard to find for differentials and such.

Alternatives Considered

Reasons for Choosing AutoLeap

Switched From

Reasons for Switching to AutoLeap

Pros

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Cons

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Pros

Ease of setup, lots of organizational features, lots of hand holding and help during the training and learning stages early on.

Cons

The text message feature is glitchy, doesn't show all of the reminders that the customers get so sometimes we do not know what they're replying to.

Pros

Support and easy messaging to my customers

Cons

Paying for it wish it was cheaper but it is cheaper than others. The motor portion could be better

Pros

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Cons

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Pros

Bringing the processes of scheduling, estimating to invoicing into a more streamlined process.

Cons

Change from what we were comfortable with into a quicker process.

Pros

The marketing module has already made up for the price difference and I’ve only sent out ONE marketing campaign text so far.
This will most definitely boost my productivity, profitability and income for my business and family.

Cons

Doesn’t work very well on a phone which I use quite often because we’re a mobile mechanic service but that’s an easy fix with a tablet.

Pros

The live support / on-boarding they provided was outstanding. [sensitive content hidden] was always available and patience to answer all of our questions. Anything he couldn’t answer, he was sure to get back to us in a timely manner.

Cons

There are some limitations which might be shop / country specific, however they appear to be constantly working on enhancements and improvement. Specific example of this would be some issues with reporting sales taxes (breaking them down for reporting).

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

I do the bookkeeping for a few auto repair shops. They use Auto Leap and it is amazing. It offers so many features for management on the shop side and it integrates so seamlessly with Quickbooks Online.

Cons

I have had no issues with the software.

Pros

Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling.

Cons

Switching from manager to technician when your the same person. If it's 2 different people it would be great.

Pros

All the features are great. Lots to Offer. Just like any new system you have to learn it. The training videos are great but honestly just get lost in the system don't be afraid to click on things. When you are in a pinch there is always someone right there to chat with you and they can help you by screen sharing and walking you through it.

Cons

Can look anything up older then 1985. For example looking up a brake job and they want pads and rotors you have to click on both wish there was a option that had them both blended together.

Pros

Love how AutoLeap has everything we need featured within the system. It is extremely easy to put together an estimate and send it to the customer. One of my favorite features is the e signature. We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access. It makes the car drop off/pick up process very smooth as everything is signed and ready to go already. It is also very easy to input the vehicle info with just a VIN or plate which is so convenient as I don't need to manually enter a vehicle.

Cons

I believe AutoLeap still has a lot of features they can add or improve, but they are on their way to doing so. While the estimate/invoice process is easy, it is a bit hard to see the final total as you have to scroll down for it instead of it floating on the side for you to see. Small things like that that can easily be improved though and I believe they will update all that in the future.

Pros

I can see some potential in the product, however the program is not yet helpful, as many updates and improvements still being made are slowing the real time performance. Roll out was too soon. Difficult and time consuming to use.

Cons

Roll out was too soon. Training was scarce and incomplete. Difficult and time consuming to use. My list of difficulties is too long to list here.

Pros

User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!

Cons

Price... It is not the cheapest option out there but so far it is worth every penny.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

COVERS ALL YOUR NEEDS AND ABLE TO DO EVERTHING IN ONE PLACE WITHOUT HAVING TO USE DIFFERENT PROGRAMS.

Cons

I DON'T HAVE ANYTHING BAD TO SAY ABOUT IT RIGHT NOW.

Pros

great software with seamless integration with labor and parts. Great customer communication tool

Cons

so far, I am very happy. Overall it fits all of our operational needs

Alternatives Considered

Reasons for Choosing AutoLeap

Reasons for Switching to AutoLeap

Pros

I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product

Cons

This software takes some getting used to.

Pros

Easy to figure out and if you mess up it is easy to fix.

Cons

Reports- I need more time to learn on the reporting side.

Pros

Extremely user friendly
Excellent support through live chat and account manager
Amazing features like dashboard, automated messages, integrating vendors

Cons

Ocasional glitches
Not able to test the software before signing a yearly contract

Pros

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Cons

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case.
Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

Alternatives Considered

Reasons for Switching to AutoLeap

Pros

It was easy to setup. [sensitive content hidden] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well.

Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business.

Cons

Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell.

Pros

Mechanical parts ordering is good and easy to function.

Cons

The tire portion takes way to long to navigate, looking up prior history is not great. No oil filter information when you write someone up, you have to look it up, takes time, no direct air or cabin filter info which tire shop has. Just a time consuming POS for a tire shop.