Glue Up

Pros

Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.

Cons

The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.

Alternatives Considered

Reasons for Choosing Glue Up

Switched From

Pros

It is extremely user-friendly. I can communicate instantly with the membership. It is very easy to create events and conferences. I can tell who is opening and reading my emails.

Cons

I like everything about GlueUP. If I had to choose one thing, it would be that some templates do not adjust to education—for example, the use of company instead of school, college, or university.

Alternatives Considered

Reasons for Switching to Glue Up

Pros

The profile page is similar to Facebook which some members like.

Cons

Too many cons to list, but you don't have access to your website reports. It is not user-friendly when it comes to navigating through the backend of your website (Your Membership was so much easier). Members constantly have problems with navigating through the system...don't know how to respond to posts, can't figure out how to opt-out of notifications.

Pros

Glue Up is a great solution for connecting your database with your various forms of electronic communications as well as your website. It's an awesome CRM platform for membership-based organizations!

Cons

While it's great that Glue Up is designed to be an all-in-one platform, there are limitations to things like website and email design, along with setting up events with landing pages. It gives you the basics, but it would be nice if Glue Up could match some of the customization and creative options that other platforms can.

Alternatives Considered

Reasons for Switching to Glue Up

Pros

GlueUp is a all in one membership software, which enables us to do events, sell membership, Email campaigns and CRM.

Cons

Some email marketing functionality is still a little clunky as compared with other purely email marketing software.

Alternatives Considered

Reasons for Choosing Glue Up

Switched From

Reasons for Switching to Glue Up

Pros

After sales and platform availability.
Very complete platform and features that help an organization a lot in its day-to-day work.
Ease of use and implementation. Customer support.

Cons

Nothing! Excellent platform and service!

Alternatives Considered

Reasons for Choosing Glue Up

Reasons for Switching to Glue Up

Pros

A lot of features, great interface, very modern software.

Cons

Quoatas for contacts, emails and events require careful management.

Alternatives Considered

Reasons for Choosing Glue Up

Switched From

Reasons for Switching to Glue Up

Pros

Membership Management and Event Management

Cons

Third Party API integration into the software

Pros

Best overall package for non-profit organisation i.e CRM, Event Management, Invoicing, etc.

Cons

Occasional slowdown while searching contacts.

Pros

A very practical and useful platform for an organisation like ours (Chamber of Commerce) ; it combines features that usually require different apps and platforms so it is great

Cons

I am still working through the distinctions between "member," "membership," and "contacts." Since we had already acquired GlueUp in 2021 and someone else set up the content at that time, I now need to review each entry individually. This process is time-consuming, especially when it comes to removing individuals who should not be on the platform. So, yes, this is a significant downside.

Pros

Glue Up has been an integral part of our association's member management and function. We love that it combines Member Management, Events Management, and Electronic Marketing, on a single platform. We also love how Glue Up is constantly seeking to improve/upgrade itself and products, whether it is user experience, new functions, or feedback on backend CRM. There's always trainings available on the new rolled-out functions, and their team is always available when you need them.

Cons

All has been good so far, and they are always open to hearing our feedback to improve.

Pros

It's easy to use. The features are user-friendly and supports online payments. Glue-Up is a game-changer

Cons

Nothing I particularly dislike about this app, but sometimes there some issues arise. otherwise glue app solve its problem quickly.

Pros

The user—friendly software is a very convenient tool for maintaining members and contact committees. Also, support has been beneficial throughout.

Cons

Email costs are expensive and the organization's logo is tiny.

Pros

The easy way of using EDM tools， More than five years of cooperation, mutual support, and trust

Cons

People need more email templates and email designs for better email editing.

Pros

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Pros

Easy customer management.
Having an event management together.

Cons

Events and Newsletter created with the template that are not the latest design trend.
Editing your event and Newsletter are limited with built in function.
Function that are free with others CRM are a paid service such as API integration and Google Analytics tracking. It like having an excel file with customer information in it and you need to add in a customer one by one.
Server are slow and sometime will stuck and would resulted loss of work.

Pros

Their backend interface is quite intuitive. You just learn it on your own which saves time in managing and automating tasks. I run an event management company with focus on wedding events, and I know how easy it is to set up an upcoming events page, then promoting that event, then managing resigtratoions, then getting feedback on how everything turned out. especially in the wake of Covid 19, Glue up software has really helped me in managing my events coronavirus free

Cons

some of the SEO related features at the backend are not really needed especially meta keywords. they can consider removing those features adding more features that are needed In 2021.

Pros

- Event management features.
- Event page design templates.

Cons

- We cannot use HTML to personalize campaigns unless we create a new template.
- The organization's logo is very small when it shown on the event page.
- No way to customize logo placement.
- The campaigns get cut-off in Gmail when it reaches a certain length.
- Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do.
- Event Calendar Campaign layout is not customizable
- Limited Email and Contact allowances.

Pros

Easy to use, smart and automated. Ability to integrate cross-platform is very helpful.

Cons

Ability to produce analytical graphics for reports.

Pros

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Cons

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Pros

It is an all-in-one software: Events Management, Membership Management, Database recording

Cons

Automatic messaging should be more customizable.

Pros

She Loves Tech is a global platform committed to empower women in tech. We were looking for a
software that would help use manage our events, CRM and mail marketing. Thanks to our partnership with Event Bank, we benefit from an easy to use all-in-one platform. The events module and the mail marketing are very straightforward which enabled us to be more efficient in our work. That’s something that matters a lot for us! As a small team, we couldn't afford to waste time working with out-dated technologies and Event Bank provided what we needed.

We would also like to highlight the great job done by the support team that demonstrated its fast responsiveness to satisfy our queries. We are looking to collaborate more with EventBank soon.

Cons

We encountered minor bugs while using the registration and mail marketing functions.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Pros

We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.

Cons

We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.

Pros

The program is incredibly easy to use. I grasped it quickly without the need for extensive training sessions. It provides numerous features and options that can be tailored to suit the needs of any organization.

Cons

Even though it provides templates for transferring members, this activity is always time-consuming.

Pros

Glue Up has moved us from many different systems to one CRM which allows us to manage our contacts, members, financials and events in a more professional and structured way.

Cons

The community pages would work so well if the members sign up to use Glue Up - I still need to see how best to entice members to sign up and manage their own membership pages and contacts to allow for networking and information sharing.

Pros

The community feature has transformed how members interact and share knowledge with one another and has added huge value to the membership.
The renewal system and reoccurring payments have increased our membership retention levels as it allow members to manage the renewal process with ease.
The finance function is great.
The campaign function is excellent.
On going support from Glue Up is great - we love the access to training sessions and the contact us are for queries.
Our Customer Success Manager is very responsive which has been extremely helpful.
Overall, we are very happy with the product for an affordable off the shelf membership management system.

Cons

The initial set up process was not seamless as members had to activate their Glue Up account in order to access the system. This generated a lot of queries which went on for a substantial length of time.

Our client's needs were not understood entirely at the initial set up stage.

Alternatives Considered

Pros

The integration of Membership and ease of managing RSVPs for events (including the creation of badges) has saved us a lot of time.

Cons

the number of times we have gotten "Error 404" and how often the page freezes.

Pros

Event Management ,Membership Management, CRM Functionality, Integration Capabilities, User-Friendly Interface, Support and Training

Cons

Customization Limitations, Support and Documentation

Pros

Their engaged involvement allows us to remain focused on serving our Members. The platform is easy to operate, and their team is always accommodating for any issues or changes we need to solve. I would easily recommend Glue Up to any of my peers.

Cons

I have not found any issues with the software that was not quickly fixed or solved by the Glue Up team.

Pros

It streamlines event management through creative event pages, and efficient attendee check-in. The customizable database consolidates a CRM platform with an email marketing platform further enhancing convenience for organizers and participants alike.

Cons

Beside Glueup’s regular down times at certain hours, its mailers also lack the customization other platforms provide. Its events page also has downsides with its limited features, especially for larger-scale events. There are also several glitches with membership renewal especially if there are open invoices. We’ve encountered invoices that were open for 2023 and saw that it was changed to 2024.

Pros

I have everything for my organization and membership all in one platform.

Cons

Integration with other products takes some time figuring out.

Pros

Lot of features like email campaigns, event set up, registrations and payment gateway options.

Cons

Wish Glueup is not recognised as a mass email system by the computers. This does not happen with all organisations and depends on internal firewall settings of a company though.

Pros

It is simple to use and the help available is both comprehensive and very easy to access making it even more useful.

Cons

Off the shelf it is missing a few fields we would find really helpful. It is not exactly covering what we are using it for which limits how effective it can be for us.

Pros

The platform is designed to foster connections and engagement within our community, making it easy to interact with members, share updates, and create a vibrant network. The event management tools are particularly impressive, allowing me to organise and promote events seamlessly.

Cons

Initially, it can be overwhelming to navigate through all the functionalities and options available. However, this complexity is a double-edged sword; while it requires time and effort to master, the services it provides are brilliant. The investment in learning will pay off as you become proficient in automating small tasks, ultimately saving time and reducing manual effort in the long run.

Pros

The facility of have every information that I need in one place, our association has a lot of contacts so it is great.

Cons

When doing events, the contacts and companies always duplicate

Pros

Glue Up makes it easy to create and manage both in-person and virtual events. Users can set up event pages with registration forms, ticketing options, and event details in just a few steps, which saves time and reduces the hassle of coordinating logistics.

Cons

There was nothing like that we as a company need to use it more often

Pros

GlueUp has been by far the BEST event and attendee management platform that I have ever come across. No other platform comes close to how visually appealing GlueUp's event pages are or have the functionality and attendee check-in system as GlueUp. I honestly have very few things I can nitpick about GlueUp.

Cons

The only thing that I wish GlueUp implemented was a more simple way to cash in our event sales. It would be nice if we were able to manually do it through the platform instead of having to communicate with an individual over email to receive our event proceeds. Also, another challenge has been having to set up a business bank account in China in order to receive the funds. It would be nice if we can link personal bank accounts or receive the funds in a different way such as Alipay or WeChat.

Pros

It's an all in one CRM, so everything is centralized. Membership Management; Event Management; Email Marketing; etc. Service: The sales consultants are extremely attentive and supportive. [sensitive content hidden] was patient, thorough and did not hesitate to go the extra mile to find the best customizations for our needs.

Cons

For small organizations with many contacts, but low-income / lower budget for operations (especially in the non-profit space, where profits are usually used for dedicated projects), it may be pricey.

Pros

Within our organization or community, I find it effortless to establish connections with fellow members, exchange valuable information, and foster meaningful relationships.

Cons

For some users, mastering all the capabilities may pose a steep learning curve, especially if they only need a few of the available tools.

Pros

Great for community development and engagement
User friendly for postings

Cons

Could be more user friendly as a community management tool

Pros

[sensitive content hidden] abused Glue Up to malign our homeowners association board.

Pros

Great intuitive user interface, have a wide range of features and with comprehensive analytics. Which is a beneficial for our organization.

Cons

It only have limited customization options and lack of integration with third-party applications.

Pros

I highly recommend Glue Up to all membership organizations worldwide. We have been able to manage our members, analyze performance, and process membership performance all through their Membership Management Suite in less time, and with greater flexibility. Furthermore, we have been very happy with the responsiveness and commitment to the results we have received from Glue Up.

Cons

Some technical issues occur occasionally, preventing us from accessing the platform. Also, some features could use more customization options.

Pros

Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.

Cons

Membership certificate is not generated through this software.

Pros

GlueUp is super versatile, and it works well with other programs that we use without any issues, which saves us a lot of hassle.But the best part is their customer service. Every time we've had a problem, they've been super quick to help us out and always friendly. They really care about making sure we're happy and that's appreciated.

Cons

GlueUp could probably improve its mobile app interface a little bit. I had a hard time finding features once in a while.

Pros

Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.

Cons

While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.

Pros

The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.

Cons

We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans.
The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.

Pros

Given that none of the core features service our organisation's needs, we cannot speak to this.

Cons

From the implementation widget to the lack of membership-gating for content, there is a lot to not like about this product. The low send volumes for email newsletters, coupled with the high cost and poor email builder (white-labeled SendGrid) are extremely annoying. The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature. If you have the budget, you should stretch to Hubspot, which integrates seamlessly with Eventbrite.

We are limited by the number of custom fields we can add to entries/applications. The end user experience is cumbersome and somewhat meaningless. It's essentially just a payment portal with an events widget and a mailer - neither of which work particularly well, or are any better than the free options.