800.com

Pros

It was great setting up and it was very easy to understand. Great customer service my calls come in seamlessly.

Cons

I have nothing negative to say about this company. It’s been great to me.

Pros

Call quality, service/support, and price

Cons

Lack of VOIP phone availability. Would like additional on hold music options.

Alternatives Considered

Reasons for Choosing 800.com

Switched From

Reasons for Switching to 800.com

Pros

The ease of setup was nice. It was pretty smooth. Finding the right phone number could have been done with a better interface though.

Cons

The cost is high for the level of service provide.
Support is impossible to deal with. As an IT professional with over 20 years managing support operations, this is really unacceptable.

Pros

Their pricing was the most competitive for our needs.

Cons

Their website logs you out after X amount of time inactive. I like to keep the inbox up all day long so I can monitor incoming calls, but that is not possible without constantly going back to the tab every so often and refreshing it to stay logged in. I wish that was able to be revised.

Alternatives Considered

Reasons for Switching to 800.com

Pros

Simple to setup and manage. Support was terrific with initial questions and configuration steps. Dashboard and portal are user friendly.

Cons

Honestly, we have had no issues with the service or website to date...Very happy.

Pros

Great reliable company, have used them for years!

Cons

So far so good! Great customer experience. Able to record calls.

Pros

The Staffs professional approach to problem solving and customer service is inspirational and was greatly appreciated. There were no long waits or passing the buck exexcusesMy issue was handeled efficiently and expeditiously. I would highly recommend 1-800.com as a service provider.

Cons

Nothing Service was excellent. I had Zero problems with this service provider.

Pros

Ease of setup, able to add numerous numbers for the same account.

Cons

Was disappointed in not having the ability for tracking call lengths.

Pros

We are using the 800.com service more than 2 years for my service company ,
We never have any issue with their service

Cons

Great customer service and userfriendly dashboard

Pros

User-Friendly Interface – Easy setup and navigation.
Call Forwarding & Voicemail – Seamless communication management.
SMS & Analytics – Useful insights for tracking calls and messages.
No Hardware Needed – Operates entirely online.
Scalable for Businesses – Suitable for small and large operations.

Cons

Cost – Monthly fees may be higher compared to some competitors.
Limited International Features – Mainly focused on U.S. and Canada.

Pros

It's very easy to set up, the service was activated quickly, which helped my company be able to meet the needs of a toll-free patient advocates line. Due to the ease and speed of this set up, we are looking into adding more lines.

Cons

At this point, we have not experienced any issues.

Alternatives Considered

Reasons for Switching to 800.com

Pros

I use them. They work. I never have to think about it

Cons

Nothing. They do their job. Hard to have a con

Pros

They made it easy to find a vanity number that tied in well with our marketing plans and projects.

Cons

Ultimately, I cannot truly think of any features or benefits that have been negative including interaction with customer service.

Alternatives Considered

Reasons for Switching to 800.com

Pros

Very easy to complete the process and the price is reasonable.

Cons

Has nothing to do with 800.com, but wish more (800) numbers were available.

Alternatives Considered

Reasons for Switching to 800.com

Pros

The ease and quickness of setting it up. They had the exact features we were looking for.

Cons

Missing a few small features but the pros of the product outweigh the cons.

Pros

I highly recommend 800.com. I use the service for billboard advertising! Their platform has exceeded my expectations in every way. The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting ensures maximum impact. Plus, their competitive pricing offers affordable rates without compromising quality. But what truly sets them apart is their exceptional customer support - responsive, knowledgeable, and always willing to help.

Cons

One thing I'd like to see improved with 800.com is more design customization in reports.

Pros

I have used 800.com for over 8 years with my business. Not one dropped call or voicemail. The best feature is the online programmable voicemail. No need to record your own voice

Cons

No dislikes. No complaints. Best for my business

Pros

Price is right wouldn't trust any other company to handle our 800 number. Simple yet powerful UI. Great customer service.

Cons

Not much to say bad about them they are my one and only choice.

Pros

Easy way to manage the toll-free numbers in one platform

Cons

It's been very difficult to find the new numbers I like.

Pros

Ease of use. Ease of buying new toll free numbers.

Cons

Having to configure each phone number with custom hours. When you have more than 1 number this task becomes quite tedious

Pros

Pros are the reliability, easy access, and the multi-user in one number function

Cons

The days when it is not working properly

Pros

I've trusted 800.com for years, and it’s been a fantastic experience. The platform is incredibly easy to navigate, and I love how simple it is to set up and manage toll-free numbers. It saves me so much time and effort, and their customer service is always there when I need help. I’d absolutely recommend 800.com to anyone looking for an efficient and reliable solution!

Cons

There is really nothing to dislike about 800.com, it's extremely easy to use.

Pros

I was really impressed with the level of care and detail. They really make you feel that you are not just a number but a member of the family.

Cons

Nothing to complain about. They meet all levels

Pros

The ease of the platform and great customer service!

Cons

To be honest, the platform is user friendly.

Pros

Easy to set up and easy to use. Payment is also affordable.

Cons

the interface seems outdated and I didn't know that I wouldn't be able to get texts because of my industry before I signed up. I know its not your fault but the possibility wasn't even in my realm of understanding that it could be denied.

Pros

The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners.

Cons

The only complaint I would have is with the text-verification feature. There should be more information on the necessary steps and information for application approval early on; but, as I've proceeded, the 800.com team has been quite helpful.

Alternatives Considered

Reasons for Switching to 800.com

Pros

We love that you can access 800.com through the website or the app. You can transfer the 800 number to any existing number with much ease. This makes it easy to transfer to various employees or numbers for any reason. We love the professional look it gives our company with a number easy to remember for our clients.

Cons

Only issue we had was needing to be "verified". This caused a bit of an issue because in order to be able to send text messages to our customers from the 800 number, we needed to have our website developers add in an opt in/out button. This didn't make much sense considering we only text our customers if they request it or if they send us something. But it was an easy fix and as long as you're not texting from the 800 number, it's not required.

Pros

Their willingness to take customer feedback and implement them

Cons

The phone app needs improvements with sending and receiving text messages, the limited number of characters and more

Pros

I appreciate that 800.com receives my calls And voicemail. I received an email with the documentation of interaction. I also appreciate that I was able to personalize my number based off of my business name really cool and I’m so glad that the number was available.

Cons

I would appreciate for 800.com to have an option where you can hear or screen who’s calling first before deciding to answer or not.

Pros

800.com is a great company. I found the number I wanted and have used for many years. Their pricing is very reasonable, and the customer service is 5 stars! I highly recommend this company for your toll-free business number.

Cons

I have had no problems with this company at all.

Alternatives Considered

Reasons for Switching to 800.com

Pros

It allows for small business to have multiple numbers for marketing purposes without having to make changes to the business phone structure.

Cons

It would be great if the forwarded number could identify that it is from a specific 800 number but then show the actual caller id that is calling.

Pros

I like the phone tree and greeting flexibility.

Cons

Wish we could delete old messages. I wish the message delay was metered out in seconds.

Alternatives Considered

Reasons for Choosing 800.com

Switched From

Reasons for Switching to 800.com

Pros

Reliable, easy to use. professional service

Cons

Like to see more AI integration in the service.

Alternatives Considered

Reasons for Switching to 800.com

Pros

Their expert customer service team, the quality of training during on boarding, and price above all.

Cons

They're AI voice mail actors leave a little to be desired.

Pros

I like the automated system that you can configure when a customer calls

Cons

Maybe pricing or more package options to choose from.

Alternatives Considered

Reasons for Switching to 800.com

Pros

Sometimes what you want most from a service is for to just to work the way you expect -- all the time. That has been my experience with 800.com for the past 7 years. I rarely (if ever) log into my 800.com account because there is no reason to -- my 800# just does exactly what I want it to do day in and day out. What more could you want?

Cons

I can't think of a single thing I do not like about 800.com.

Pros

Great customer service. Very easy to get a hold of.

Cons

Frustrated with how complicted it is to make a campain. I am really confused about it. I just want to be able to text customers with the number. There are alot of customers that want to text and email.

Pros

Great pricing, and works very well. The recorded messages, call forwarding and notifications are very good.

Cons

It was a little difficult to set up hold and answering messages.

Pros

Great product, service and support. Support has great communications to help resolve issues.

Cons

Nothing - all good. I cannot remember having any issues.

Pros

The 800.com number has been a lifesaver. I am a solopreneur and only have my cell, no landline. I used to get heaps of solicitors calling at all hours. 800.com allows me to create a barrier between my business and my cell using presets. I can give customers my cell to call/text directly if they need urgent help. Otherwise marketers/solicitors leave a message. It’s brilliant!

Cons

Robo and 1-800 spam calls can still get through presets.

Alternatives Considered

Reasons for Switching to 800.com

Pros

The convince of call forwarding. Cost is good.

Cons

Nothing we have no complaints with this product.

Pros

Simple technology that works well with virtual businesses.

Cons

It lags often and Im not always able to hear the caller.

Pros

I like the dashboard and the easy of use of the system. I makes it very easy to listen to the call and take action

Cons

Nothing, we like it and don't have have any cons

Pros

Having an 800 number establishes credibility. This service is so easy to use, especially with the mobile app. A must have for any business!

Cons

No issues at all. Very easy to use and a great value for all the features offered.

Pros

I like having an 833#
Recording conversations

Cons

Calls STOP mid conversation
Other incoming calls interrupt rather than going to voicemail.

Pros

Easy to use. Do not need IT experience. Exactly what I expected when signing up.

Cons

Interface need some help. Takes some getting use to, but once using it, ok.

Pros

The ease of setup, customization, and, of course, the price (value)

Cons

Only thing was I had to take an 844 number vice a more traditional but that isn’t really a problem

Alternatives Considered

Reasons for Choosing 800.com

Switched From

Reasons for Switching to 800.com

Pros

Very reliable, easy to use, good logging capabilities

Cons

Nothing, works well. No special skills needed to get it top and running.

Pros

The phone app is great and easy.

Cons

We have to use EZTexting for most of our texts because we can only use so few characters with 800 text. It didn't used to be that way. When I called to inquire I was told someone was working to fix it Can you let me know if there is a work around? [sensitive content hidden]. Considering cancelling 800 text and just using EZtexting

Alternatives Considered

Reasons for Switching to 800.com

Pros

I have been using this company for 2 years now. I absolutely love them. I love how detailed the information is about the incoming calls to my business line.

Cons

I absolutely love 800.com I highly recommend this service!