--- description: Review of Vanillasoft Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vanillasoft | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Vanillasoft](/software/122131/vanilla-soft) # Vanillasoft Canonical: https://www.softwareadvice.ie/software/122131/vanilla-soft Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.ie/software/122131/vanilla-soft?page=2) > VanillaSoft is a cloud-based sales management solution that combines features for CRM, lead management and telemarketing which helps sales teams in businesses manage their daily operations. VanillaSoft is a lead optimization platform built for fast-response sales teams. VanillaSoft’s real-time workflow helps sales teams work smarter by making sure every lead gets the best chance to convert. It automatically prioritizes the warmest records, so agents don’t waste time figuring out who to contact next. It simplifies the agent’s activities, letting them focus on conversations instead of juggling data. Plus, it ensures calls, emails, and texts are sent in the right order, with the right message, and with the best chance of getting through—avoiding spam filters and blocked calls. These three pillars of VanillaSoft’s all-in-one system ensure sales teams are effective, efficient, and always reaching their leads. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Automatic Call Distribution - CRM - Calendar Management - Calendar/Reminder System - Call List Management - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transcription - Caller ID - Campaign Management - Client Management - Collaboration Tools - Communication Management - Computer Telephony Integration ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.ie/directory/343/pharmaceutical-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Vanilla Soft is good, but needs a little bit of improvement" — 4.0/5 > **Roy** | *22 July 2025* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about VanillaSoft is how easy it was to use and how clear the reporting tools were. It made tracking call activity, conversions, and agent performance straightforward, which helped us make better decisions. The real-time dashboards were especially helpful during fast-paced campaigns. > > **Cons**: What I liked least about VanillaSoft is that calls weren't automatically recorded, which made it harder to review conversations or provide coaching. Having to rely on manual notes sometimes led to missed details or inconsistencies. A built-in call recording feature would’ve been a big help for quality assurance and training. > > Overall, my experience with VanillaSoft was solid. It was easy to learn, and the workflow kept me organized throughout the day. I liked how it helped me stay on top of follow-ups without having to juggle multiple tools. There were a few limitations, like the lack of call recordings, but overall, it made the outreach process smoother and more efficient. ----- ### "I LOVE VANILLA SOFT\!\!\!" — 5.0/5 > **Teayaka** | *3 February 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: How smooth and easy everything and the customer service is literally top notch\!\! I love being able to view each lead easily by uploading a CSV and comment on it. Also the being able to customize the result codes. Just so much to love about it\! > > **Cons**: I can't easy pull reports and look at list of leads at a time. Being able to merge duplicate leads. That's really the only thing I can think of. > > I am very satisfied\! I can't imagine running my business without it. My organization and contacting more leads and being more efficient and thorough. Also the building rapport and keeping notes. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25 August 2025* | Fund-Raising | Recommendation rating: 0.0/10 > > **Pros**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Cons**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- ### "Exceptional Call Center management System and support team" — 5.0/5 > **Theresa** | *17 December 2025* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: I have been utilizing the Vanilla soft system that integrates various functionality, and I could not be more pleased with its performance. The usability is exceptional, not only for backend operations but also for the user interface, making it easy to navigate and manage constituents. The ability to text, leave voicemails, and send emails seamlessly enhances interaction quality. The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation. What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the user and the constituent. After each call, I can easily capture necessary data, which is automatically updated in each constituent's file. This feature ensures that I always have access to the most current information without the hassle of manual entries. Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective. I highly recommend it to anyone looking to improve their client engagement experience. > > **Cons**: The only issue I really have is our user error it is not always intuitive if you are not trained on the system, but it is such a robust system that it makes sense that it is not super easy without support, but we have an amazing support team > > We implemented this project over a year ago, and I managed to get it up and running in a record three months. While such a quick turnaround is not typically recommended, the phenomenal support team played a crucial role in navigating the bumps associated with this rapid upstart. As someone entirely new to such a robust system, I anticipated a learning curve, but the grace and expertise demonstrated by the support team made all the difference. They walked me through each step, showcasing their deep understanding of the system's capabilities. Their advice was insightful, providing guidance on what would work best in our specific context, which has proven invaluable. The system itself is outstanding. Its seamless integration with our existing systems has significantly reduced human error from constant data entry. I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless. Moreover, the capability to provide real-time updates to our officers and team regarding constituents has transformed our workflow. Overall, this communication system, bolstered by an exceptional support team, has proven to be a game-changer for our organization. I highly recommend it to others seeking to enhance their communication and data management processes. ----- ### "Comprehensive lead management with lots of extras" — 5.0/5 > **Kevin** | *5 December 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive CRM with lots of features and many I haven't even got to. Easy to set-up and get going, but lots of depth to smooth the lead management process. Love the reporting and I haven't scratched the surface of what it can do. > > **Cons**: Nothing specific, but it is not as intuitive as other systems I've used, but once I was trained up it is easy to manage and use. > > Excellent. The interface and management aspects are great and love the cadences. Reporting is excellent and much better than any other system I've used. (It is why I switched.) Highly recommended. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.ie/software/122131/vanilla-soft?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/122131/vanilla-soft) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data