Zoom Phone

Pros

We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).

Cons

The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks.

Alternatives Considered

Reasons for Choosing Zoom Phone

Switched From

Reasons for Switching to Zoom Phone

Pros

I Like Zoom Phone because it is easy and get popular especially after Covid-19.
They improve the application quickly too.

Cons

The least about zoom phone is still have many steps to get connected to other person.

Pros

Zool is the only app that i use for video conferencing anymore, security and quality seem great as well

Cons

Zero cons at the moment, a great, high quality product!

Pros

It was easy to get the lines set up and easy to use.

Cons

Functionality, lack of customer service.

Pros

Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window

Cons

There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients. Caller ID could be improved as well

Pros

Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public.

Cons

The interface used to setup and provision the services.

Pros

I love that Zoom phone can be utilized anywhere I have service. Perfect for on the go. I can attend meetings and have my phone connect to my car. Easy way to get everyone together to discuss important topics.

Cons

Battery drainer. Make sure you have a charger. For some it can be difficult to manage at first especially with the various features.

Pros

1. High availability of product in the market so very less chances to say customers to install and use this.
2. Integrations in other environment is easy and not very time taking.
3. Secure and goo compatibility in mobile as well.
4. Free version is also good with respect to the paid one.

Cons

1. Noticed lags in performance sometime.
2. High Bandwidth is needed for smooth working. Little changes cause disruptions.

Pros

Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations

Cons

The connection seems to be the worst. It often drops or has trouble staying connected, when other services work better on the same mobile / Wifi network connection

Pros

It is convenient for not having to use your personal phone for business.

Cons

There is nothing specific I dislike about this product.

Pros

Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard.

Cons

There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal.

Alternatives Considered

Reasons for Switching to Zoom Phone

Pros

It is hard to learn to use the online configuration tools, and the people who train you move too fast for you to remember anything

Cons

Zoom relies too much on automated call routing systems with too short of times allowed for responses. If you do not have several numbers at your fingertips, you will get disconnected before you can respond to the prompts. I needed support 30 hours ago, and I am STILL fighting to get anyone to support us.

Pros

Excellent service. Quality of the calls is great, verified numbers with proper caller ID so your calls are not rejected due to a weird caller ID such as "Spam Risk" or "Unknown". Dedicated account manager.

Cons

No cons, everything I have to say about Zoom phone is positive. Especially switching out of another company such as Ring Central that are huge but with poor customer service.

Pros

It’s easy to use and connect with business and other clients. Allows me to engage with clients overseas as well

Cons

No issues! A wonderful service and have no issues or problems

Pros

Zoom has high quality video and audio call which enables conversions or video conferences without interruptions.The function to add or remove people during calls is also a plus on the app. The software also meet all the 3 Es Effective, Efficient and Economical. The price is very cheap and you do not get pop ups during calls

Cons

None so far as most of the disadvantages are minor and does not really affect my day to day use of the software

Pros

Zoom Phone is an open source software hence not much costs incurred. it offers secure calls across all supported devices and easy to use.

Cons

it operates on the internet thus cannot be used offline.

Pros

User friendly, easy to collaborate with team members, easy to set up meetings

Cons

some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number

Pros

Easy to use, with it being clear how to make a phone call and change volume. Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am on the go.

Cons

Sometimes there can be connection issues, this is however very rare.

Pros

I like that this has all the features that Zoom provides but in a compact and portable phone app.

Cons

I don't like how there are too many steps to log in. The app also freezes often.

Pros

I like that I can access my phone from everywhere.

Cons

It is very hard to hear people whether you use earphones or have it outloud.

Pros

I loved that by already having the tiered level of zoom licenses for our users here at our business, it made sense to also include and use the phone service. I will say the integration and seamless transitions from desktop to handheld phone are pretty handy ( no pun intended.)

Cons

Sometimes it seems like I am at the liberty of my Mobile Carrier.

Pros

Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce.

Cons

Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed.

Pros

We signed up for Zoom Phone in January 2020. We don't get cell service in our office, didn't want employees to have to use cells, but also didn't want an expensive VOIP system. For $15/month/user, it's a computer-usable phone line. Just plug a headset into the computer and it's good to go. It also is PERFECT for switching between remote and office work. Just login on your home computer and you can receive calls to the same line as when in the office. Coworkers can transfer calls (warm or cold) to your line from anywhere.

Cons

It's pretty buggy still, and they need to work on some of their user interface and features. The contact list is particularly bad.

Pros

All the options are really good and easy to use also. That's why I continually using this software..

Cons

I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone

Pros

Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps.

Cons

Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see.

Pros

Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone.

Cons

I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection.

Pros

CONNECTING! We are in a technological age and everyone is hustling and bustling. Having a way to stay in touch, catch up or even land that dream job is crucial. Zoom does all that and more.

Cons

Perhaps zoom can make the calls a little more interactive.

Pros

It is easy to deploy and use. Friendly app.

Cons

Their support service needs to be better.

Pros

Zoom Phone gives me the ability to conduct video conferencing through my iPhone device.

Cons

It suits all my needs and there is no hectic aspect that it portrays.

Pros

The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message.

Cons

Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now.

Pros

You can easily access Zoom the most. It was cute that they have blurd background option.

Cons

Not all application can integrate with them.

Pros

I am a working student and it was very convenient for me to use this Zoom.

Cons

Sometimes I got disconnected when I have poor connection.

Pros

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

Cons

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

Pros

I am using zoom for daily call with seniors customer and also with vendor while facing any issue with network or any other issue. We can record our meeting and also schedule meetings with customer with high quality audio and vedio.

Cons

Nothing to be disliked in zoom meeting it is best used by the organization

Pros

The call monitoring feature is what I use the most to monitor the calls being made by my team. The ability to change phone numbers your calling from is also very convenient

Cons

I would have liked to receive the total time spent on call metrics for users as well, at the moment we only receive total calls made. A more intuitive and interactive platform for going through call logs would also be beneficial

Pros

Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!!

Cons

There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!!

Pros

It makes it easy for me to access meetings no matyer where I am. Keeps thjngs private.

Cons

Occasionally we have glitches they are usually resolved easily

Pros

My corporate head office just onboarded ZOOM Phones and I could NOT be happier. The reliability of our previous system left much to be desired. We have had 100% improvement in communication since switching! Thank you ZOOM!

Cons

I have absolutely no complaints but they force me to write in this box 🤍

Pros

Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere. It's simple to use, and you may learn how to use it without any specific instruction or classes.

Cons

Some times there is a network issue. So that is a con

Pros

I can access Zoom Phone on my mobile device and easily switch from phone call to video call. I can also integrate with other applications I use daily, record calls, and screenshare.

Cons

I have had a few calls with bad quality and there is a limit on the number of greetings you can add.

Pros

Zoom is great to use to keep in touch with co-workers.

Cons

Zoom phone is not very good on website it seems.

Pros

Easy to use Making rooms and divide the meeting Access every whereSecure as you are the one who changed meeting settings

Cons

I can’t recorded the classes in the free trial account And the time to access the meeting is only 40 minutes in the free account

Pros

The system is fantastic for managing phone and voicemail.

Cons

There were recent changes that made it difficult to set up the phone system to reply to SMS text messages.

Pros

I like Zoom when we can meet some people for education

Cons

Make me to connect with my friends anywhere in the world

Pros

It is easy to use with a great interface and has a low price compared to others.

Cons

It needs a broader coverage to many parts of the world and a much better support services.

Pros

Since I'm familiar with other Zoom products, it makes learning this a bit easier.

Cons

The UI is odd. You have a small window that populates on the side of your screen. It's annoying because it's hard to minimize and is always blocking your other windows.

Pros

Zoom Phone is our most beloved portal for VOIP, phone calls, online meetings and video conferencing.

Cons

Do not really have anything negative to report about Zoom Phone as I have not faced any call drops while using it.

Pros

Great quality sound and easy to use and to setup meetings.

Cons

I wasnt very sure about the user interface i felt like it could be improved

Pros

I love that people can join meetings from anywhere - on the job site (we are an organization for architects), from the car, or literally anywhere else.

Cons

The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess). This can make it hard to understand someone while they are speaking, but usually we can still hear them well enough, even when there is ambient noise or other feedback.

Pros

I loved using Zoom phone, especially during the Covid Pandemic because it allowed me to stay in touch with my family and friends during the time we couldn't physically be around one another.

Cons

There isn't anything that I would change at this time.