--- description: Review of Zoom Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoom Phone | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Zoom Phone](/software/123022/zoom-phone) # Zoom Phone Canonical: https://www.softwareadvice.ie/software/123022/zoom-phone Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.ie/software/123022/zoom-phone?page=2) > Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures. > > Verdict: Rated **4.5/5** by 246 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 246 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zoom Phone is available from $10/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Screening - Call Tracking Metrics - Call Transfer - Computer Telephony Integration - Conferencing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) ## Alternatives 1. [Microsoft Teams](https://www.softwareadvice.ie/software/397766/microsoft-teams) — 4.5/5 (11166 reviews) 2. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14687 reviews) 3. [Google Meet](https://www.softwareadvice.ie/software/185290/google-meet) — 4.5/5 (12178 reviews) 4. [GoTo Meeting](https://www.softwareadvice.ie/software/188188/gotomeeting) — 4.4/5 (11531 reviews) 5. [Webex Suite](https://www.softwareadvice.ie/software/430596/webex) — 4.4/5 (7416 reviews) ## Reviews ### "Reliable VoIP solution of modern times" — 5.0/5 > **Nishant** | *10 May 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting > > **Cons**: - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk > > Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem ----- ### "Zoom Phone Review" — 5.0/5 > **Whitney** | *5 January 2026* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. > > **Cons**: With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. > > I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. ----- ### "Great for Clients you can’t see in person\!" — 3.0/5 > **Dana** | *19 October 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling > > **Cons**: Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account > > It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video ----- ### "Perfect Call Platform For Large Amount of Calls" — 5.0/5 > **Sebastian** | *20 April 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. > > **Cons**: There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. > > Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. ----- ### "Easy to you for meetings" — 5.0/5 > **Andrena** | *29 March 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number > > **Cons**: Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly > > Overall it’s been a very good experience using it and to explain how to use to someone not used to it ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.ie/software/123022/zoom-phone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/123022/zoom-phone) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data