--- description: Review of Malcolm! Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Malcolm! | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/4223/forms-automation/software) > [Malcolm\!](/software/123244/malcolm) # Malcolm\! Canonical: https://www.softwareadvice.ie/software/123244/malcolm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/123244/malcolm?page=2) > Malcom\! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. Use Malcolm\! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. Surface Malcolm\! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm\! > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Catalog Management - Client Portal - Collaboration Tools - Commenting/Notes - Conditional Logic - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Templates - Customizable Fields - Data Capture and Transfer - Data Import/Export ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software) - [Portal Software](https://www.softwareadvice.ie/directory/4405/portal/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3696 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.ie/software/397825/microsoft-sharepoint) — 4.4/5 (5446 reviews) 3. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2770 reviews) 4. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5296 reviews) 5. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) ## Reviews ### "Excellent out of the box FAQ solution, highly cost effective" — 5.0/5 > **Gillian** | *2 December 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Easy implementation, highly cost effective, great customer support, SEO features out of the box > > **Cons**: The out of the box reports are a bit lite however they do what we need them to do and there is a GA integration included. They are constantly updating the feature set (I've seen a number of new features in the short time we have been a customer) so I'm sure we'll see more reports in the UI before long. > > A genuinely great customer experience - the team at Malcolm have been highly accommodating of our requests and have been very responsive in addressing any queries. ----- ### "Great Product and Amazing Customer Support" — 5.0/5 > **Andrew** | *18 January 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We only use one element of Malcolm: their FAQ builder. We use it as a support centre for our SAAS business. It allows us to white-label this as our product, which is great. > > **Cons**: I haven't come across anything that I don't like. > > Their customer support is fantastic. I contacted \[sensitive content hidden\] from support today, and within ten minutes, he responded back to my query. I have been using Malcolm within my business for several years, and they are constantly adding new elements to improve it. ----- ### "Good for an answer base" — 4.0/5 > **Jo** | *20 October 2020* | Arts & Crafts | Recommendation rating: 7.0/10 > > **Pros**: It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area > > **Cons**: Some settings are quite basic but it makes it stable and easy to use ----- ### "Using Malcolm\! for forms management of my Football Club" — 5.0/5 > **Myles** | *10 June 2024* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: It offers an accessible workflow to the non-technical users, and has allowed club admin to quickly set up forms for player registration, membership renewals, and event sign-ups. The platform also supports extensive customisation, enabling us to tailor forms to fit our branding and different event requirements. Malcolm\! has also centralised all the digital forms and data collection points under a single branded website, and has made it flow and look more professional. Another great point is the integration capabilities. Malcolm\! integrates with a huge amount of third-party applications, ensuring easy data flow into the other tools the club uses. They've also offered API access, allowing for further integration and automation of data collection and processing when needed for the FA site, for example. This feature has been useful in reducing administrative burdens by automating routine tasks of score updates, scorers, assists, teamsheets etc. > > **Cons**: Not a lot - you can do so much with it sometimes it can take a while to understand all the possibilities ----- ### "Great product & team" — 5.0/5 > **Sheryl** | *10 June 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and they are continually developing new features. The team is very helpful and friendly - always happy to answer any questions and go above and beyond with customer support. > > **Cons**: I'd like to see a little more flexibility with FAQ design \& layout ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/123244/malcolm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/123244/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data